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Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

Subject: Complaint Regarding Overcharging and Lack of Consent – Dental Visit on 11 Feb 2025 I visited Dr. Heba Javed (Dental) for a check-up due to tooth pain on 11.02.2025 at 6:20 PM. I am writing to file a complaint regarding the way I was treated and charged during this visit. My consultation fee was AED 46, and I was required to pay AED 17 as coinsurance for the X-ray. Therefore, my total payable amount should have been AED 63. However, the cashier charged me AED 192. When I asked about the additional amount, I was told that an electric dental test had been performed and the remaining charges were for that. I was never informed by the doctor that this test would involve an additional cost of AED 650, nor was I asked for consent to proceed with it, which resulted in an extra AED 130 payable from my side. Furthermore: * The doctor did not explain or seek my permission before conducting the test. * The cashier issued me a receipt showing only AED 63, despite charging AED 192. * When I requested a receipt for the full payment, I was told approval had not yet been submitted. * If approval had not been obtained, I do not understand why the test was conducted without informing me or taking my permission, and why payment was collected in advance. * When I asked for a payment breakdown before paying, the cashier refused and asked me to pay first, and even after payment, no proper breakdown was provided. I am willing to pay the legitimate amount of AED 63 that I owe. I request that the additional AED 130 be refunded to me immediately. I intend to visit again tomorrow to resolve this matter. If it is not resolved, I will be compelled to pursue further action through the appropriate legal or regulatory authorities to protect my rights. I hope this issue can be resolved promptly and professionally. Sincerely, Shahzad

Dr. Luciano Nardo

Fertility Doctor, Obstetrician & Gynaecologist

We knew straight away that Dr Luciano was going to be an amazing doctor. From the very first appointment, he made us feel completely at ease. He really listened, never rushed us and took the time to understand our history and exactly where we were in our fertility journey. He is so professional and unbelievably knowledgeable but at the same time kind and warm. He always took the time to explain everything in a way we could actually understand and made sure we felt confident about every step. I’m naturally quite an anxious person and he always made me feel heard, understood and safe. He reassured me when I needed it, explained everything clearly and never once pressured us into doing something we didn’t feel ready for. On a personal level, he’s warm, genuine, honest and has a great sense of humour, which honestly helps so much during something as emotional as IVF. He answered my endless questions and was there whenever we needed him. We are still on our journey with him and so far it has been such a positive experience. You can see how respected he is by his team and how well he works with them. He works incredibly hard and genuinely cares about what he does. We never felt like just another number. We honestly can’t thank him enough for what he has done for us and we will be forever grateful to him. We would recommend him in a heartbeat to any of our friends who need fertility support.

Prime Medical Center at Zero 6 Mall, Sharjah, UAE

Cardiology, Dentistry, + 12 more

I have been visiting Prime Medical Center for some time, and I would like to express my sincere appreciation for Dr. Salam, who is truly an outstanding doctor and one of the best doctors I have encountered. However, I would like to raise a concern regarding the conduct of some front-desk staff members. Specifically, the Arab cashier staff member, as well as the Arab and Filipino male staff at reception, demonstrated unprofessional behavior. The manner in which they communicated with patients was not appropriate and did not reflect the expected standard of service. As an employee of Air Arabia, our company has an agreement with the insurance provider, and Prime is one of our main clinics. As oer the normal process I can get a referal letter from any GP doctor in your clinic to see a specialist However, I was repeatedly informed that I needed to obtain a referral number directly from the insurance company . I would like to thank the local lady seated in the cashier area who took the initiative to assist me by checking directly with the doctor and obtaining the referral letter. Even after Dr. Rayan issued the referral, the Arab staff member refused to proceed with my registration, and the local staff member had to handle the registration herself. I hope this matter will be taken into consideration and reviewed to ensure a better patient experience in the future.

My London Skin Clinic - DIFC

Dermatology

After seeing many dentists and still feeling anxious and uncertain, I was referred to Dr. Faryal by a close friend and that recommendation truly changed everything for me. From the moment I met her, she created a sense of calm, trust, and genuine care that immediately eased my anxiety. What makes Dr. Faryal exceptional is not only her remarkable skill and precision, but the compassion and patience she shows throughout the entire journey. She listens, reassures, and treats you with such sincerity that you feel completely safe in her hands. The results of her work are simply perfect natural, beautiful, and life changing. She didn’t just transform my smile , she restored my confidence and comfort in a way I hadn’t thought possible. I am deeply grateful to have found her and I truly couldn’t recommend Dr. Faryal more highly. She is a rare combination of artistry, professionalism, and genuine kindness.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

Dear Clinic Team AlBarsha I wanted to take a moment to express my heartfelt gratitude for everything you do. Your compassion, professionalism, and dedication to patient care trulyc make a difference in so many lives. Thank you for going above and beyond – it's truly appreciated! Sunita THANK YOU for the follow up and the effort A big thank you as well to Remilie, who was waiting for me when I arrived at the clinic and helped me a lot. She was smiling, caring, and kind, which made a big difference. Dr. Irfan Rehman was professional and kind. He listened to all my concerns, gave me enough time, and provided clear advice. The nurse Rennisha was also extremely kind, helpful, and always smiling. I would also like to thank the entire team — the radiology staff, cashier, the nurse who gave me the injection, and the Arabic staff at the pharmacy. Everyone was very professional and kind.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I recently visited Prime Medical for an emergency consultation for severe migraine and was attended by Dr. Shipra. From a clinical standpoint, her approach was thorough, well-structured, and highly professional. She demonstrated strong diagnostic acumen, promptly assessed the condition, and initiated appropriate management without delay. Throughout the process, she maintained clear and precise communication, ensuring that all necessary interventions were carried out efficiently. Her calm demeanor under pressure and adherence to sound clinical judgment were particularly reassuring in an emergency setting. I sincerely appreciate the quality of care provided and would confidently recommend Dr. Shipra for her clinical competence, professionalism, and patient-centered approach.

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

I would like to share my experience with Dr. Usha Kiran, whom I truly believe is one of the best gynecologists in Dubai. She performed my myomectomy surgery, which lasted nearly 4 hours and was quite complex due to my multiple previous C-section pregnancies. Despite the challenges, she managed to save my uterus and remove only the fibroids. Her expertise and calm approach gave me so much confidence. Dr. Usha Kiran is extremely kind, patient, and supportive. She explained the entire procedure in detail and made sure I understood everything, which really helped ease my anxiety. I would also like to thank the staff at Prime Hospital Al Garhoud for their excellent care and attention. My stay was very comfortable, and I felt well looked after throughout. Highly recommended.

Advanced Care Oncology Center

Imaging (Scans), Oncology

I don’t where to start. Been here a couple of times and from my experience been really good with all support staff from, chemotherapy dept, especially not forget Ms Eidth, who was kind and supportive and explained the process clearly. They make sure to calm the patient. My doctor Mr.Alawi is also been very knowledgeable and clarifying all queries and been through my journey of treatment. All nurses including head nurse and Anisha , was very careful while inserting canula and handling patients. Every staff make sure to comfort the patient and take genuine good care of them. I would surely recommend this place to all who wish to undergo chemotherapy in Dubai. I thank team for their dedication and kindness.

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

I went there to do the next checkup after taking all the medicines, before I came I have asked if it is okay to change the doctor since my previous doctor is on leave so they gave another but that new one is not clear with everything she just wasted my time going and paying the fees. She asked me to lay down coz she wanted to check but suddenly changed her mind and rescheduled me again . I supposed to have another ultrasound on the same day too but nothing happened.. she was in hurry and even asked me to go in without checking my bp and other stats first. She just read my previous results even if I already knew it and im totally clear about it

Dr. Duaa Emran

Dentist

I recently had veneers done on my top and bottom teeth and I’m so happy with how they turned out. Dr Duaa was amazing — really friendly, professional, and made me feel comfortable from the start. She explained everything clearly and made sure I was happy with every detail, which I really appreciated. The results look so natural and I feel so much more confident smiling now. Would definitely recommend to anyone thinking about getting veneers!

Dr Mir Awais Talpur

General Practitioner

Dr. Mir is warm, friendly, and very approachable, which immediately puts you at ease. He listens carefully, takes the time to understand the concerns, and never makes you feel rushed. Unlike many doctors, Dr. Mir does not push unnecessary medicines or tests. His approach feels thoughtful, balanced, and genuinely focused on what is best for the patient. Highly recommended for anyone looking for a doctor who listens and cares.

Dr Diljeet Kaur Gahir

Ophthalmologist

We visited Dr for my mother’s eye check-up, and she was exceptionally kind and understanding. She listened carefully, explained everything clearly, and made my mother feel comfortable and reassured. It’s rare to find a doctor who combines expertise with such genuine humanity. We are very grateful.

Dr. Sevinj Mursalova

General Practitioner

I had a very positive experience with Dr. Sevinj Mursalova. She is kind, patient, and takes the time to understand your concerns without rushing. Her calm approach and clear explanations made me feel confident and reassured. I’m very grateful for her care and support.

Prof. Dr. Amir Nisar

General Surgeon

I was a bit nervous doing the Nissen Fundoplication and prepared by meeting 3 specialists. Dr Nisar stood out straight away by his attention to my case and detailed explanations. I have now done it a week ago and all went fantastic. Thank you Dr Nisar!

Dr. Mohamed Salah Abdelhamid

Psychiatrist

كانت تجربتي مع د. محمد صلاح ممتازة. يتميز بالهدوء وحسن الاستماع، ويشرح الحالة وخطة العلاج بطريقة واضحة ومطمئنة. شعرت بالراحة والخصوصية خلال الجلسات، والعيادة منظمة والمواعيد دقيقة. أنصح به لمن يبحث عن طبيب نفسي متفهم ومهني.

Dr. Ghiath Sandouk

Paediatrician

"أنصح بشدة بالتعامل مع الدكتور (غياث صندوق). الطبيب يتمتع بالأمانة العلمية والدقة في التشخيص، والأهم من ذلك أنه مستمع جيد جداً ويعطي الوقت الكافي لكل تساؤلات الأهل. العيادة نظيفة والتعامل راقٍ جداً."