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Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

Unfortunately the experience wasn’t great this time on multiple levels, hence feel the need for writing review as we are very regular at PRIME and have been going here for years with trust. Firstly the washrooms on 3 floor and M floor were not clean at all, I had to use it multiple times because of my condition and each time it was unhygienic. Secondly, I visited the doctor for a follow up but they charged me for consultation, my appointment was within seven days which they canceled and postponed twice because of doctors unavailability and then blamed me for not coming within seven days. I expected support on this from the customer service staff atleast when we spoke to him but he also couldn’t do much. Thirdly, the sick leave we applied for was received the next day as there was some delay in getting a stamp which the nurse informed us, but the sick leave came within seven days wrong dates and employer name, even though I had given correct information. Then they were blaming me saying you need to come in the morning for sick leave because at night time the transcriptionist or system might not work! Whereas I had been there at 6:15 pm for a 6:45 pm appointment which they gave me and made me wait till 7:25pm to see the doctor! This is very disappointing experience especially after being there so many times.

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

The doctor was polite and professional during the consultation. However, despite presenting with severe lower back and pelvic pain, abnormal menstrual bleeding pattern, and recent fever and dizziness, the symptoms were described as ‘nothing unusual’. An abdominal scan was advised, but the process involved significant delays due to approval timelines and the doctor’s unavailability, with follow-up suggested after many days. Given the level of pain and symptoms, clearer guidance, urgency, or an interim management plan would have been reassuring. While I understand the need to assess sexual history for medical reasons, the way questions were asked felt personal rather than clinical. Being asked about having a boyfriend and virginity, and feeling as though my responses were doubted, was uncomfortable and stressful during an already painful consultation. A more neutral, respectful, and clinically framed approach would have helped maintain trust and comfort as a patient. I believe better communication regarding symptom severity and faster diagnostic coordination would improve patient experience.

Dr. Ali Kassem

Cosmetic Doctor, Plastic Surgeon

I had a wonderful experience with Dr. Ali during my dermatology procedure. From the moment the consultation started, he was warm, approachable, and very engaging. He genuinely took the time to ask about my concerns, listened carefully, and provided honest, professional feedback without any pressure. What stood out the most was how light his hands were—the injections were barely painful, which made the entire procedure much more comfortable and reassuring. He clearly knows what he’s doing and explains things in a calm, confident way that builds trust. Dr. Ali truly focuses on finding the best solution tailored to your needs, not just offering a generic treatment. I felt well cared for, respected, and confident in his expertise. Highly recommended for anyone looking for a skilled dermatologist with an excellent bedside manner.

Dr. Valeria Risoli

Psychologist

I cannot recommend her highly enough. She is an exceptionally skilled and compassionate psychologist with an incredible depth of knowledge and preparation. From the very first session, I felt truly seen, understood, and supported. She combines professionalism with genuine warmth and empathy, creating a space that feels both safe and deeply respectful. What makes her truly outstanding is her remarkable intuition and clinical insight. She has an amazing ability to understand situations deeply and to foresee patterns and developments based on the information she gathers. Her guidance is thoughtful, precise, and always tailored to the person in front of her. You can truly feel that she cares, not only as a professional, but as a human being. Working with her has been a transformative experience

Saudi German Hospital Ajman

Cardiology, Ear, Nose & Throat (ENT), + 5 more

تجربتي مع دكتورة عايدة ممتازة لكن غالبية الممرضات "من الجنسية الهندية"جعلوا اقامتي في المستشفى اكثر صعوبة وألمًا! من حيث التعامل والاسلوب وعدم تقديم المساعدة كما يجب استثني من ذلك الممرضة المصرية المحجبة كانت قمة في الاخلاق والادب والممرضة الفلبينية الكبيرة في العمر والمقام وترتدي نظارة كانت تعرض مساعدتها وترتب الغرفة حتى دون ان نطلب منها ذلك ' الممرضة التي اخذت طفلتني لسحب الدم منها لإجراء فحص الscreening رفضت ان اكون. انا او والدها معها في غرفة سحب الدم بحجة ان الغرفة صغيرة! لقد ولدت طفلتي للتو فكيف تتوقعون ان نكون بحال خير عندما نسمع صريخ طفلتنا من الغرفة المجاورة ونحن لا نرى شيء ! ليس لكم اي حق في ذلك .. نحن لن نعيق الاجراء بالطبع لانه من مصلحة ابتنا لكن كنا سنكون مطمئنين عندما نكون بجوارها ونمسك يدها ع الاقل!! حال الممرضات في مستشفاكم يحتاج لصرامة اكثر

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

Very poor experience at the gynecology department counter and scanning room inside the clinic. The staff attitude was not at all satisfactory. They appear angry and pass on their work stress and busyness to patients who are only trying to ask basic questions. I understand staff may be busy, but patients are not responsible for that. We do not know clinic procedures, so asking questions is our only option. Instead of answering politely, staff react impatiently and get upset, which is not acceptable. Counters are often left unattended, and calls to the gynecology counter are never answered—I tried nearly 10 times in a week. This clinic seriously needs better patient handling and communication.

Prime Medical Center King Faisal

Urology, Cardiology, + 12 more

I am visiting your clinic often and every thing is good and the doctors and nurses aren’t very professional but I am very disappointed with the pharmacy and the staff , it took more than 45 minutes to send the request to Insurance !!! And when I asked them , they send you have to wait and you can not ask us ?!? - I can ask not to wait for very long time because there is only one person sending request when you have 7 people just giving the medication . It’s very disappointing and I will not use your pharmacy in the next visit because it’s weast of time I have to wait for submitting and then approval and then the handing over more than 2 hours , I prefer to do it from other pharmacies

Dr Yarub Group - HMRT Polyclinic

Dentistry, Oral & Maxillofacial Surgery, + 1 more

Amazing experience at the Polyclinic. From the moment I arrived, the reception team was welcoming, helpful, and very professional. The nurses were kind, caring, and attentive, making me feel comfortable and relaxed throughout my visit. Dr. Yarob is an excellent doctor — very knowledgeable about implants, gentle, and truly professional. The procedure was completely painless. The whole team works together beautifully, and you really feel cared for. Highly recommended.

Mediclinic City Hospital

Cardiology, Allergy Medicine, + 29 more

I had an excellent experience with Dr. Laila. She is extremely professional, knowledgeable, and compassionate. She took the time to listen carefully, explained everything clearly, and made me feel comfortable and confident throughout the visit. The clinic environment is welcoming and well-organized, and the overall care was outstanding. I truly appreciate her dedication and highly recommend Dr. Laila to anyone looking for exceptional medical care.

Factor Smile Dental Clinic

Dentistry

I had my wisdom tooth removed at this clinic and the experience was excellent. The procedure was completely painless and very fast. Dr. Maria was highly professional, calm, and explained every steps clearly, which made me feel comfortable and safe. I truly appreciate the care and professionalism and would highly recommend this clinic.

Dr. Lobna Sallam

Obstetrician & Gynaecologist

دكتوره لبنى افضل دكتوره ف العياده وإنسانه تتابع معايا وتطمن عليا وعلى صحتي قبل الحمل حتى الولاده وهي بتابع معاي وتحاول تقنعني بشي الي يفيدني ويفيد حملي وحتى الفجر اكلمها اسألها على شي ترد على يوم إجازتها اكلمها تجيني العياده تجيني معن ما يكون دوامها أنا أشوفها افضل دكتوره مو بس ف العياده افضل دكتوره ف الامارات كلها

Dr. Rabab Zaidi

Dentist

Went to Dr.Rabab after a couple of bad experiences and was really apprehensive but from start to finish she was so very friendly and professional and made all my anxiety go away, as well as get rid of the pain. So grateful and will definitely be coming back for any dental issues.

Dr Charles Bain

Plastic Surgeon

I had an amazing experience with Dr. Charles. From the very first consultation, he made me feel comfortable, listened to my goals, and explained everything in a way that was easy to understand. The results exceeded my expectations and look so natural. Overall a great experience!

Dr. Hamed Abbasi

Ophthalmologist

The doctor is a gentleman and very knowledgeable. He identified my eye problem in a single session and explained everything clearly. His guidance and direction were accurate and reassuring. I am very happy with the consultation and highly appreciate his professionalism and care.

Dr. Elie Al Ahmar

Obstetrician & Gynaecologist

All my pregnancy follow-up and my delivery were handled by Dr. Elie, and I am eternally grateful for his dedication and his availability 24/7. Despite an emergency C-section, everything went very smoothly. I highly recommend this doctor to any woman. Thank you for everything.

Dr. Khaled Hakam

Dermatologist

دكتور خالد طبيب متميز جدًا في مجال العناية بالبشرة. يعرف بالضبط ما تحتاجه البشرة، ولديه معرفة عميقة وخبرة واضحة في مجاله. يشرح كل خطوة بالتفصيل ويجعل المريض مطمئنًا وواثقًا من الخطة العلاجية قبل البدء. أسلوبه احترافي، دقيق، ويهتم بأدق التفاصيل. تجربة ممتازة وأنصح به بكل ثقة