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Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Please keep in mind that my rating has nothing to do with the staff and doctors that attained to me during my visit. My bad experience was after my visit, I paid for my sick leave which usually take less than 5mins to receive once you’ve made the payment to MOHAP. Once I left the hospital I waited till the evening around 6pm I call the customer service the Asian guy ( Indian) who picked my called told me it takes 24hr and he seems not wanting to assist, once I told him that I often apply it by myself and told him about the time frame he said he will check with the clinic and get back to me. Came back to me and repeated himself and I did the same, the he didn’t have anything else to say but to transfer me to the clinic. Fast forward to the clinic I spoke their supervisor on duty VERY UNPROFESSIONAL sanja or sajav… I forgot her name too she told me it takes 24hr and the guys at the clinic already informed it takes 24hr, I told her I often apply it by myself and it doesn’t take that long and she told me it has been apply they are just waiting to receive it. I told her she was wrong with MOHAP once the payment is received you instantly receive a notification has been approved then your sick leave follow. She told me she has to check with the nurse, I told her it’s not the nurse applying for the sick leave you’ve a particular staff that does that. Then I knew something wasn’t right, I told her if it has been applied send me the Application Number I’ll verify it on my end she said she doesn’t hav access to it she will ask and get back to me. I waited for and hour and I decided to go to the clinic. On arrival to the clinic I met Mosiz very nice guy and always assist me and my family, I explained to him the situation and he came back to saying wait 5mins you’ll get your sick leave. And guess what they had not applied for it as i thought, mind you my state Dr Avinesh said I need to have a bed rest not to strained my thigh and I had to come all the way to the clinic just for them to apply a sick leave I had paid since morning. If that supervisor was professional she would have just been honest with me and I would have known what to say to my company once they asked for the sick leave. But she thought she is so smart. I’m really pissed and disappointed.

Dr Saumya Srivastava

Obstetrician & Gynaecologist

My overall experience at the hospital was good. The doctors explained my condition clearly and monitored me closely after my C-section, especially when I developed high blood pressure postpartum. The nurses were supportive and responsive when I needed help.Waiting times could improve, but I felt safe and well cared for. I would recommend this hospital to other mothers, especially those with pregnancy complications. But would like the nurses team to always try to stop the timer after the drip is finished.This is because after my c section, when the drip is finish and i call them to come and remove it, they would respond quickly but after each 2 Minutes it keeps making the same sound and interrupting my sleep and that of my baby, but when I call second time they would take a longtime to respond thus my resting after delivery wasn't the best.I would recommend to always remove the timer after the drip is finished. Some communications gaps could also be improved for example when Dr Naval had emergency, I was called to cancel my appointment,and was told when ever another doctor is available they would called me to book another appointment but I didn't get any. So I had to reach out my lovely doctor Saumya to refer me to another specialist. My OB doctor Saumya provided excellent care. She was attentive, professional, and explained every step of my treatment clearly. I felt well monitored and supported, especially during my postpartum complications. Her assistant was polite, caring, and very helpful during visits. The teamwork between them was impressive, and I felt confident in the care I received.

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

My appointment was scheduled at 8:45 PM. Upon arrival, the male Filipino staff at the reception was on his phone and took around two minutes to notice me before directing me to the second reception for the Pulmonology Department. The doctor consultation itself was satisfactory. However, the nurse appeared to be in a hurry, likely due to shift ending, and I was instructed to go to another clinic for my nebulization. While I understand shift constraints, the transition was not handled well. At the second reception, the male Indian staff was rude when I asked where I could have the nebulization. He questioned me about who my nurse was—something I would not reasonably know, as nurses are not introduced to patients as they are in other hospitals. When I explained this, he simply told me to “go there and find a nurse myself,” which was unprofessional. When I eventually found a nurse, she administered the nebulization but left me unattended, instructed me to stay for 10 minutes, and told me to turn the machine off myself. She did not check on me again. During the treatment, the hose disconnected because it was not properly attached. Fortunately, I knew how to fix it myself. Overall, the experience reflected poor service, lack of coordination, and inadequate patient care, particularly from the reception and nursing staff. I hope this feedback helps improve patient experience moving forward.

Prime Medical Center King Faisal

Cardiology, Dentistry, + 12 more

Very badly organised prime medical center which i have visited. The staff in the reception tries to teach you when you tell any complaint. No nurse at the doctor’s room to inform whose turn is next. Afterall when everyone is waiting, some random person will come from nowhere and go inside the room. When you ask about it, they say priority appointment. But when we ask what is priority appointment nonody knows. Very badly organised. And reception staff also not polite enough to explain things properly. And regarding appointment, i had appointment which was booked in the application and when i came to the reception it was not there and i think they removed and was asking for message which i didnt receive. I had to booked one appointment for future just to show him that we normally dont receive any message when we book appointment in the app. Very bad experience from this branch.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

My appointment was scheduled at 6:40 PM. Due to traffic while traveling from Sharjah to the clinic, I arrived slightly late at 6:55 PM. A male nurse did not allow me to directly see the doctor and advised me to wait for one hour. When I eventually saw the doctor, I was asked to undergo an X-ray. After the X-ray, I had to wait again for approximately 20 minutes. The doctor informed me that everything looked fine and prescribed a gel to apply along with painkillers. However, I am concerned because I am still experiencing shoulder pain, and I am unsure why the pain persists if everything appears normal. Additionally, the male nurse informed me that physiotherapy approval would take approximately three days.

Advanced Care Oncology Center

Imaging (Scans), Oncology

would like to express my sincere appreciation to the radiation oncologist Head of the Oncology Department Dr Ismail ghorbel for the outstanding leadership, medical expertise, and compassionate care provided throughout my treatment journey. Your professionalism, clear communication, and dedication to patient-centered care truly made a the journey much more manageable and reassuring. I would also like to extend my heartfelt thanks to the nurses and all staff members at the oncology center. Their professionalism, punctuality, kindness, and constant support never went unnoticed. Every interaction was handled with respect, empathy, and efficiency, creating a safe and comforting environment for patients

Harley Street Medical Centre - UAE

Dermatology, Audiology, + 17 more

I was made to wait for about an hour and I had to pay AED 800 + medicine for a 5 minute consultation with the dentist after being redirected by the ENT specialist because they didn’t think that my ear pain was due to infection but rather due to something related to my jaw. The dentist suggested I get a mouth guard, which would have been another AED 2500 out of pocket, to which I said I would get back to them after talking to insurance. All in all, I came back from the hospital with just pain medication which was not covered by my insurance and no solution for my hurting ear. Will not be coming back. All staff however were very polite and helpful.

Dr Shouku Dental & Implant Clinic

Dentistry

I’ve had an amazing experience with dr shouku. He’s very committed to his work, which is clearly visible in the service provided. Dr. Shouku is the only person I would blindly trust with my teeth. The staff is also very friendly and welcoming. I would definitely recommend the clinic and Dr. Shouku. I plan on getting Invisalign done by him and so far I’ve had my Invisalign consultation, where I was shown what my teeth would realistically look like after the procedure using the itero machine. He customized the results to make it my dream smile and to make my dream a reality.

Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

Can you please look at the requirement of visiting the cashier after doctor visit. As a process once we are done with the doctor, we need to visit the cashier before leaving but for certain insurance it is completely covered and if it is not covered nurse always informs on the additional charge. If there is no payment you shouldnt be asking the people to queue up for cashier because you already have a long wait and just to get a stamp on the registration paper and a acknowledgment of nothing is required we are expected to wait 10-15 minutes.

Dr. Tasnim Elgendy

General Practitioner

I had an excellent experience with Dr. Tasnim, who truly sets a high standard for patient care. From the first consultation, it was clear that the focus was not just on symptoms, but on fully understanding my medical condition in depth The attention to details, thorough investigation, and tailored treatment approach clearly reflect strong medical knowledge & genuine care. Dr. Tasnim goes the extra mile to identify root causes and address them properly, making the patient feel confident and well looked after.

Dr. Sivaprakash Rathanaswamy

Oncologist

I want to share my amazing experience with Dr.Sivaprakash Rathanaswamy (Oncologist specialist) during my surgery procedure till upto discharge period. He explained very clearly the procedure from the start till end and make the patient comfortable. His kindness.professional, and clear communication made me feel better. I cannot thank you enough also for his assistance ,nurse in the hospital they are very helpful.

Dr. Nourallah Kaddoura

Ophthalmologist

I visited Dr. Nourallah because I was experiencing extreme dryness and redness in both of my eyes. He was very professional throughout my consultation. He recommended punctal plugs, and they truly became a life‑changing solution for me. After two weeks of consistently using the medications he prescribed, I began to notice real improvement—the redness in my eyes significantly decreased.

Dr. Salah Al Kharraz

Dermatologist

My experience with Dr. Salah Al Kharraz was excellent. He is very professional, knowledgeable, and takes the time to truly understand the patient’s concerns. He carefully assessed my skin condition, explained everything clearly, and showed great patience throughout the consultation. I felt very comfortable and confident under his care. Highly recommended.

Dr. Muhammad Al Azzeh

Cosmetic Doctor

الدكتور محمد من أبرع دكاترة الحقن وألطفهم ولديه أسلوب جمييييل جداً في شرح المعلومات وتوضيحها والإجابة على كافة الاستفسارات بصدر رحب كما أنه يتمتع بيدين خفيفتين فلا يكاد الألم يذكر اثناء عملية الحقن ويعطيكم نتائج مبهرة ومفرحة للقلب أنا شخصياً خضعت معه لحقن بوتكس وأيضاً فيلر وكانت النتائج رااائعه وبدت طبيعية ولم تترك أي آثار خلفها. أنصح بالتعامل معه بشدة.

Dr. Shimaa Ahmed Tolba

Dentist

I highly recommend Dr. Shimma from Riviera Medical Center. I am very happy with her service. I lost my veneers on two teeth, and she provided an excellent solution by making composite veneers. Her hands are very gentle, and I did not feel any pain during the procedure. She is a very good dentist.

Dr Munima Habib

Obstetrician & Gynaecologist

It was my first visit with Dr. Munima Habib. I hate going to Gynae's but Dr. Munima made me feel very at ease and comfortable. She listened to my history and concerns and explained everything clearly. It felt like visiting a friend instead of a Dr.