Miss Gemma Manasseh

Procedure was well explained and put patient at ease.

I felt reassured and confident in her explanation and approach to the procedure.

Gemma was very friendly, competent and professional in both the preparation and after care from the procedure. Gemma instilled confidence in how they would conduct the procedure and handle the after care.

Very positive. Gemma has a very clear and calm nature. She put me at ease before the procedure and talked to me during so I understood each step.

Procedure was very smooth and staff were completely professional. There could have been a couple of details explained in advance which would have put me even more at ease (for example being able to keep eye closed throughout the procedure), but nothing major.

Very positive experience. Gemma’s calm manner and full explanations before and during the procedure helped a lot. All members of the surgical staff were very helpful.

Had initial consultation with Gemma at Clifton Clinic where she identified type of eye problem and discussed treatment plan. When I mentioned that I lived nearer Aztec West Clinic she kindly agreed to carry out my operation there. Very helpful as I would be travelling & attending on my own. My 2nd appointment was for surgery to remove the lesions. Each stage of treatment was clearly explained and Gemma performed eyelid surgery speedily & professionally. Both Gemma and her clinical team treated me with respect and kindness and went out of their way to allay any fears I had and support me through the operation and any after-care requirements. I even received a cordial phone call within 24hrs of surgery to check on my wellbeing and remind me of 24/7 phone numbers to contact if I had any concerns at all. This was very much appreciated. Many thanks to Gemma & colleagues for turning a negative medical situation into a positive experience with a great outcome.

Follow up visit following surgery, very happy with procedure

My experience at New Mefica was excellent & I would not hesitate in recommending them

Miss Gemma Manasseh, Prior to carrying out the procedure she checked my eyes using a binocular microscope and then marked my right eyelid with a black pen. She marked my forehead. She explained the procedure and made sure I understood what was going to happen. The procedure was carried out by her. It all went well.