For providers
Provider Login
Private care at the Western Eye Hospital

Private care at the Western Eye Hospital

153-173 Marylebone Road, London, United Kingdom, NW1 5QH

Verified profile
Verified profile

Patient Trust Score

4.59

77 patient reviews

4.61
Overall Experience
4.62
Cleanliness
4.70
Friendliness
4.42
Wait time

90 recommendations for:

Eye Problems(16)
Cataracts(12)
Cataract Surgery(10)
Other(52)

Recent patient review

19 Mar 2024

I paid to go privately because of very long waits in the NHS. As far as...

Email

Book

AboutOpening hoursReviewsSpecialistsGalleryFAQ

About

About Private care at the Western Eye Hospital

Imperial College Healthcare's private ophthalmology service is delivered at the Western Eye Hospital, a renowned, stand-alone ophthalmic hospital and teaching centre which has been established since 1865.

Highly skilled specialists can support patients with everything from common eye problems to complex ophthalmic issues.

State-of-the-art equipment, including the latest optical coherence scanner, which provides high-quality images of the retina, enables us to provide patients with the very best diagnostic options.

Imperial College Healthcare Private Care forms part of Imperial College Healthcare NHS Trust, one of the largest teaching hospital groups in the UK. Internationally renowned consultants provide care in modern, private facilities, all within some of London's most trusted NHS hospitals. All funds generated by the Trust's private care services are reinvested back into the wider organsation, supporting the development of both NHS and private care.


Areas of expertise

Based on patient reviews & endorsements by other professionals

  • Eye Problems (18%)
  • Cataracts (13%)
  • Cataract Surgery (11%)
  • Urgent Eye Care (9%)
  • Retinal Detachment (6%)
  • Others (43%)

Specialties
  • Ophthalmology

All conditions and treatments
  • Eye Problems
  • Cataracts
  • Blepharitis
  • Eye Problem
  • Eye Infection
  • Vision Problems
  • Age-Related Macular Degeneration (AMD)
  • Dry Eyes
  • Uveitis (Inflammatory Eye Disease)
  • Children's Vision Development
  • Cataract Surgery
  • Eye Test
  • Glasses
  • Glaucoma Surgeries
  • Orthoptics
  • Refractive Cataract Surgery

Opening hours

Monday

08:00 - 20:30

Tuesday

08:00 - 20:30

Wednesday

08:00 - 20:30

Thursday

08:00 - 20:30

Friday

08:00 - 20:30

Saturday

08:00 - 20:30

Sunday

08:00 - 20:30

Reviews

All reviews(77)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Eye Problems (16)
Cataracts (12)
Cataract Surgery (10)
Urgent Eye Care (8)
Retinal Detachment (5)

81 %

10 %

6 %

1 %

1 %

*Star rating based on patient reviews

77 reviews

3

3.00
Overall Experience
4.00
Cleanliness
4.00
Friendliness
1.00
Wait time

I paid to go privately because of very long waits in the NHS. As far as I can see the only difference was being seen within 3 weeks as opposed to the NHS wait of ~12 months, and having to be re-referred in again by my GP. This was for something that I went to the A&E about in July last year and was triaged as low priority & wasn’t seen until 9:30pm when I was told that if I had been seen earlier [I arrived around 4:45pm] they could have dealt with but they couldn’t treat me know because all the machines had been turned off. I was the only person left to be seen, A&E had been shut, & most of the staff had gone home. I went because the vision in one eye had deteriorated and I was getting similar symptoms to before I had the original cataract operation. Night driving was becoming problematic. My private appointment was for 3pm and I arrived at 2:15pm. I was seen about 4:10pm and was told I needed laser treatment, which I already knew from my visit to A&E last summer. I was then given the option of coming back AGAIN to have it done or waiting until it could be done later that day as they were rather busy. I opted to wait that day to have it done because my vision was becoming increasingly worse. There was another patient being seen at 5pm who also needed laser treatment so we could have our treatment ‘together’ once she had arrived & after an NHS patient in A&E had been seen as a priority. Miss Corbett returned at about 7pm & I found to my surprise & dismay that the other patient was going to be seen first. By this time it was 4 hours after my private appointment time, but only 2 hours after the other patient’s appointment time. Once again I was the last person to be treated. I was offered one cup of tea in the whole time I was there. The staff were all friendly & polite but everything was happening in the same rather chaotic way as the NHS patients received. Having paid to go privately I had expected that everything would be managed differently & that I would be seen at the time given, treated carried out & I would have left by 4pm at the latest. As you can see from my narrative that my experience was very different. I actually work in the NHS and specialise in quality improvement so it was a shock to discover that private patients are treated in the same way as NHS patients and that systems & processes need to be overhauled for ALL patients, but especially the private patients who are, after all, paying for their treatment, in my case out of my own pocket. I know that there is a general shortage of staff but if processes were actually reviewed & made fit for purpose it would benefit both patients AND staff and make the whole experience much better and more efficient for all. When my brother paid for me to go privately 2.5 years ago to have the cataract in my other eye operated on I spent much of one day in a private room with very noisy building work happening on the roof literally just outside my window. I felt like the only thing that was different to NHS care was the fact that I could get medical care without the massive waits of the NHS. However that was the ONLY difference as far as I could see. I have also worked in healthcare in the private sector for another provider & know that the whole experience should be vastly different to my experience at the Western Eye Hospital. The systems & processes to deliver care at the hospital are very substandard and really let the patients & staff down. The experience could be immeasurably better without costing a lot of money. Value for money? A resounding NO. Staff trying to deliver better care? YES, but feeling powerless to improve anything. Could I make a difference to everyone without costing a small fortune? A resounding YES! As a former intensive care sister & passionate about quality improvement would I want to work with the Western Eye Hospital to significantly improve the whole experience? Another resounding YES! To focus the mind though, I am NOT HAPPY about personally paying [to me] a significant amount of money to receive this standard of patient experience. The staff are doing the best they can to provide good care but are let down by the organisation who should be making this a priority so that patients would be happy with their care, on the NHS or privately.

19 Mar 2024verified patient
Patient seen for:
Cataract Surgery
Vision Problems

Reply from Private care at the Western Eye Hospital

We sincerely appreciate you taking the time to provide us with your valuable feedback for the Western Eye Hospital and we will be looking into the concerns you have raised. If you would like to contact us via imperial.private.healthcare@nhs.net a member of the management team would be more than happy to discuss these or any further concerns. Best wishes, the Private Care team at Imperial College Healthcare.

27 Mar 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Friendly and efficient

18 Mar 2024verified patient
Patient seen for:
Cataract Surgery

4.5

4.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Good experience

13 Mar 2024verified patient
Patient seen for:
Cataracts

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Excellent treatment

04 Mar 2024verified patient
Patient seen for:
Cataracts

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I can only praise Miss Richardson. She was professional, kind, efficient and not only solved my eye problem in a few minutes but made the hospital visit a really nice experience.

03 Mar 2024verified patient
Patient seen for:
Eye Problem

Reply from Private care at the Western Eye Hospital

Thank you for your feedback. We are very grateful and appreciate you taking the time to share your positive experience with us at The Thames View. Best wishes, the Private Care team at Imperial College Healthcare.

04 Mar 2024

2.5

2.00
Overall Experience
3.00
Cleanliness
3.00
Friendliness
2.00
Wait time

The staff were very jokey and giggly amongst themselves. Unprofessional atmosphere. The receptionist read out my card no and security no on the phone in front of others waiting in reception another indicator of almost non existent training or awareness. The most unprofessional atmosphere I have been in for medical attention

28 Feb 2024verified patient
Patient seen for:
Cataract Surgery

Reply from Private care at the Western Eye Hospital

Thank you for your feedback. We are very sorry to hear about your experience at the Western Eye Hospital and if you would like to contact us via imperial.private.healthcare@nhs.net a member of the management team will be in touch to discuss your concerns. Best wishes, the Private Care team at Imperial College Healthcare.

29 Feb 2024

4.25

4.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
4.00
Wait time

The staff were all delightful and caring

27 Feb 2024verified patient
Patient seen for:
Eye Problems

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

When I have had treatment both in patient and out patient, the Western Eye and their consultants and nurses are the ONLY hospital where I have felt the first priority is the health and well-being of the patient and not of obtaining the money for it ahead of time. The care is also so knowledgeable and kind. I could not have a higher opinion of this hospital.

09 Feb 2024verified patient
Patient seen for:
Age-Related Macular Degeneration (AMD)
Eye Problems

Reply from Private care at the Western Eye Hospital

Thank you for your feedback. We are very grateful and appreciate you taking the time to share your positive experience with us at Private Care at the Western Eye Hospital. Best wishes, the private care team at Imperial College Healthcare.

12 Feb 2024

3

3.00
Overall Experience
3.00
Cleanliness
4.00
Friendliness
2.00
Wait time

Waiting facilities very cramped. Surgeon consulting rooms obviously in short supply.

04 Feb 2024verified patient
Patient seen for:
Cataract Surgery
Cataracts
Eye Problems

Reply from Private care at the Western Eye Hospital

Thank you for your feedback and we are very sorry to hear that there were parts of your experience which could be improved. If you would like to contact us via imperial.private.healthcare@nhs.net a member of the management team will be in touch to discuss your concerns. We also really appreciate you taking the time to share your experience at the Western Eye Hospital. Best wishes, the Private Care team at Imperial College Healthcare.

13 Feb 2024

2.75

3.00
Overall Experience
3.00
Cleanliness
4.00
Friendliness
1.00
Wait time

We waited for an hour to be seen which was distressing for my daughter as she was worried about the appointment and also difficult for me to manage childcare logistics as I had assumed that we would be seen at the appointment time. Then we had to have tests run which could have been happening while we waited and then it would have sped up the time to see the doctor. The doctor was brilliant, helpful, kind and we feel very secure in their care. We are hoping that this was just a one off and that next time we will be seen on time.

26 Jan 2024verified patient
Patient seen for:
Uveitis (Inflammatory Eye Disease)

Reply from Private care at the Western Eye Hospital

We sincerely appreciate you taking the time to provide us with your valuable feedback for The Western Eye Hospital and we will be looking into the concerns you have raised. If you would like to contact us via imperial.private.healthcare@nhs.net a member of the management team would be more than happy to discuss these or any further concerns. Best wishes, the private care team at Imperial College Healthcare.

29 Jan 2024
Your trust is our top concern, so providers can't pay to alter or remove reviews.
Learn more here

Specialists

18 SPECIALISTS

Mr Jason Ho
Ophthalmology

4.99

Patient trust score

212

patient reviews

7

professional endorsements
Mr Tariq Ayoub
Ophthalmology

5.00

Patient trust score

143

patient reviews

22

professional endorsements
Miss Rajni Jain
Ophthalmology

4.99

Patient trust score

48

patient reviews

3

professional endorsements
Mr Mukhtar Bizrah
Ophthalmology

4.96

Patient trust score

25

patient reviews

1

professional endorsement
Miss Vickie Lee
Ophthalmology

4.95

Patient trust score

7

patient reviews

4

professional endorsements

4.98

Patient trust score

144

patient reviews

6

professional endorsements
Miss Pallavi Tyagi
Ophthalmology

4.99

Patient trust score

57

patient reviews

3

professional endorsements
Mr Robbie Walker
Ophthalmology

5.00

Patient trust score

31

patient reviews

0

professional endorsements

5.00

Patient trust score

7

patient reviews

1

professional endorsement
Ms Valerie Saw
Ophthalmology

5.00

Patient trust score

6

patient reviews

1

professional endorsement

FAQ

What are Private care at the Western Eye Hospital's reviews like?

Private care at the Western Eye Hospital's overall patient rating is 4.59 out of 5 stars on Doctify.

This is based on 77 reviews

Where is Private care at the Western Eye Hospital located?

Private care at the Western Eye Hospital is located at 153-173 Marylebone Road, London, United Kingdom, NW1 5QH

When is Private care at the Western Eye Hospital open?

Private care at the Western Eye Hospital is open Monday (08:00 - 20:30), Tuesday (08:00 - 20:30), Wednesday (08:00 - 20:30), Thursday (08:00 - 20:30), Friday (08:00 - 20:30), Saturday (08:00 - 20:30), Sunday (08:00 - 20:30)

What is the phone number for Private care at the Western Eye Hospital?

+442033117700

What consultants work at Private care at the Western Eye Hospital?

You can find a list of the consultants that work at Private care at the Western Eye Hospital here

Does Private care at the Western Eye Hospital accept new patients?

Private care at the Western Eye Hospital generally accepts new patients.

Get in touch with this practice to enquire as a new patient here