The Harley Street ENT Clinic

Very positive experience. Quick, efficient and friendly

All went very well thank you.

I WAS MADE TO FEEL VERY WELCOME

I was able to get a same day appointment for my son, a little wait on the day but a very efficient and productive appointment. Would recommend.

This was such a good experience. Very friendly staff, the whole process went very smooth. I am so glad I found this practice. 5 stars!

Today was a good experience in that a diagnosis was given for a hearing loss problem that has been going on for many years. I felt a little it rushed through overall and maybe would have liked to ask more questions and gotten a bit more advice.

Excellent experience - very good consultation and all tests needed were performed immediately. Very efficient, all staff were extremely helpful, reassuring and kind. Would recommend.

professional

Was seen on time and in a friendly and professional manner by all staff. No waiting around for audiology tests to be completed and all done to my 100% satisfaction. Also, I was able to make the appointment at 9am for 2.30pm that same day which was vital in my case of sudden hearing loss. Would highly recommend this clinic and Mr Gerald Brookes in particular.

I travelled down from Huntingdon on the 9th for some inner-ear tests it was discovered that there was too much 'crust and residue' on my ear drum from the previous treatments received at this clinic. After a very painful period of the specialist (Mr Brookes) trying to remove this I was told I needed to go away and soften the 'crust' with olive oil ear spray. I was instructed to spay and hold my head to one side for 30 seconds as many times as day as possible (minimum three). I double checked the instructions as the amount of times a day asking if there was any danger in doing this as much as I could. A second appointment was made for the 13th as I needed this moved forward before I flew to France that evening. On arriving at the clinic Mr Brookes discovered that in fact the crusting had got worse. He quickly establish that this was because I had failed to tip my ear back after the 30 seconds to drain the oil away. This had never been explained adequately, and quite the opposite, the instruction I had been given (twice repeated) was that the oil would soften it and so there was no such risk. This resulted in another very painful attempt to remove it manually before being told to go away, do the oil spay correctly and re-book an appointment. I have been seeing Mr Brookes side the 2nd September and nothing has been achieved. To summarise I have found Mr Brookes to have a pleasant avuncular manner that makes one feel like they are being talked to by Uncle Bulgaria. Unfortunately this is also combined with the concerning and worrying feeling that I'm being treated by Uncle...