Harley Mind Care

Thank you so much for taking the time to share your experience. We're delighted that the team at Harley Mind Care could support you during your transition to the UK, and that Dr Islam Heliel was able to provide you with the care and continuity you needed. We understand how unsettling it can be to move countries while managing an existing condition, and we're so pleased we could help ensure continuity of your ADHD care while your UK assessment is underway. Our psychiatrists are committed to providing timely, compassionate, and patient-centred care, and feedback like yours means a great deal to the whole team. If you ever have any questions as your assessment progresses, please don't hesitate to get in touch. We're here to support you every step of the way. With warm wishes, The Harley Mind Care Team

Thank you for your kind words. We're so pleased you felt supported by the team at Harley Mind Care. Providing compassionate, patient-centred mental health care is at the heart of what we do, and feedback like yours means a great deal to us. Please don't hesitate to reach out if we can help further. With warm wishes, The Harley Mind Care Team

Thank you for reaching out to Harley Mind Care. We’re happy to hear about the clarity and support you felt during your experience, and we truly appreciate your feedback. If there’s anything further you’d like to share about your journey with us—good or to improve—please don’t hesitate to let us know. Our team is here to listen and ensure your experience remains positive and smooth. Wishing you continued well-being, The Harley Mind Care Team

Thank you for taking the time to share this feedback, and we're glad to hear your assessment experience was positive. We're sorry that our administrative service fell short of the standard we aim for, and that the response to your request for a diagnostic confirmation letter left you dissatisfied. This isn't the experience we want for our patients. We'd welcome the opportunity to look into this for you directly. Please contact our team at hello@harleymindcare.com or 020 7047 8888 so we can review your request regarding the documentation you need and see how we can help. We take feedback like yours seriously, as it helps us improve our service for everyone. With warm wishes, The Harley Mind Care Team

Thank you so much for sharing this heartening review! We’re so glad Kiran has been such a supportive presence for your daughter—her ability to create a safe, open space makes all the difference. It’s wonderful to hear the sessions are already helping. If you ever have questions or need support, we’re right here.

Thanks for your lovely review! We’re so happy you found the process structured and helpful—our team works hard to make sure everything runs smoothly and leaves you feeling supported. If you need anything else, we’re here!

Thank you for taking the time to share your positive feedback with Doctify. We’re thrilled to hear that your experience was both easy and efficient, and that you were able to secure a time slot so quickly for your appointment. We truly value your kind words about our team member—her dedication to listening to your needs and providing thoughtful recommendations is a testament to the care we strive to deliver. It’s our priority to ensure every patient feels supported and confident in their next steps. Should you need further assistance or have any questions about your recommendations, please don’t hesitate to reach out. We’re grateful for the opportunity to care for you and look forward to helping you on your journey to wellness.

Thank you for your feedback. We appreciate your patience while the appointment was being arranged, and we’re pleased to hear that once you were seen, everything moved quickly and smoothly. It’s great to know that the psychiatrist was helpful and explained everything clearly, and that your medication was issued promptly afterwards. If there’s anything more we can do to support you, please don’t hesitate to get in touch. Wishing you all the very best.

Thank you for taking the time to share your experience. We are very sorry to read how disappointed and frustrated you feel. What you’ve described — difficulties with communication, feeling that appointments had to be chased, and concerns about the length and handling of the assessment — is not the experience we aim to provide. We take concerns about transparency and accuracy extremely seriously, particularly where communication with insurers is involved. We also understand how important it is that your daughter felt fully heard and given adequate space to discuss her concerns. If you feel that this did not happen, that is something we want to review carefully. We would genuinely welcome the opportunity to look into this in detail. Please contact us directly at hello@harleymindcare.com so we can formally review the case, including appointment records and communications, and respond appropriately. Thank you again for raising your concerns. We are committed to learning from feedback and improving our processes.

Thank you for your kind feedback. We're really pleased to hear that you found the service excellent and that the team were helpful and professional throughout your experience. If there’s anything more we can do to support you, please don’t hesitate to get in touch. Wishing you all the very best.