48 results found for HUMPHREYS VISUAL FIELD Clinics in HEADSTONE, HARROW

Overall good except for the wait times.

My experience at Vision Care was very good based on the friendly and professional staff. My Optometrist in particular was very patient, informative and understanding.

Professional and efficient

Attended for follow up appointment, surgery performed at The Fortiius Clinic, London.

From walking through the door on my first initial consultation, to the end of my treatment, EVERYBODY was friendly, informative and guided through the stages. From the receptionists to the surgeons, a first class service.

Good and helpful staff

Very positive

All the staff were so helpful and friendly. I believe that I got very good service at a reasonable price

Good location in London.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.