64 results found for GLAUCOMA SURGERIES Clinics in BROMLEY-BY-BOW, TOWER HAMLETS

everything went smoothly as expected

Experience was fine

Extremely professional, clean, everyone is very kind and made me feel at ease.

Excellent friendly staff, very clean and tidy, spacious and positive vibe

Well looked after by attentive staff

This seems to be a well run establishment and the staff are caring. The hospital is very clean too.

During my procedure, I was unlucky, and the nurse in charge of helping me through the night after the surgery was very bad; she was more concerned about dismissing patients than my awful pain, so I kept complaining until the head of nurses went and helped me. Overall, all the other staff were very friendly and helpful during my recovery and procedure.

Test test test

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Excellent service!