83 results found for ROUTINE EYE EXAM Clinics in BROMLEY-BY-BOW, TOWER HAMLETS

everything went smoothly as expected

Nice place, very clean with friendly staff who look after you.

Experience was fine

Burnett Hodd & Tam Optometry deserves the excellent rating.

This seems to be a well run establishment and the staff are caring. The hospital is very clean too.

Well looked after by attentive staff

The receptionist team was friendly, wait times were short

Excellent friendly staff, very clean and tidy, spacious and positive vibe

Helpful receptionist, nice quiet reception with nice amenities

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.