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On my first visit to the department on 17 March 2022 (after knee surgery for a Patellofemoral joint replacement on 
14 March 2022) I was introduced to Chinyelu.  Her immediate reaction to me could not have been less welcoming.  Unfortunately she remained this way for the whole of the 45 minute appointment.  I had already had 3 left hip replacements so I was used to pain but the pain of a partial knee replacement is far worse.  I explained to her that I was in a lot of pain and her reaction was ‘you will be’, absolutely no effort to give me advice as to how I could make myself more comfortable.  She then proceeded to make me lift my leg (impossible) and also bend it (impossible).  I was feeling very vulnerable when I attended the appointment and really needed some support and I received none.  My husband was in the car park when I came out and I cried.  This is not like me.  

Since then I have been very fortunate to mainly see Sarah who is one of the very best physiotherapists I have ever met (as you can imagine this is an extremely strong recommendation if you look at my medical history) who is always warm and friendly and gets the best out of me. 

I have also met G on a couple of occasions who has been an excellent replacement for Sarah.  

The clinic is very neat and pleasant environment. Staffs are good.

Reception staff very helpful and friendly and professional, never have to wait too long , so very happy with every visit.

The spire is always easy to access and staff are always there to help

My visit to Sloane Hospital was a pleasant experience, as always. The staff were professional, caring, and efficient, and I felt very well looked after throughout my appointment.

Uncomplicated process with No negative surprises. Completely professional throughout. It’s a welcome tonic to meet a doctor you know you can rely on completely.

The overall hospital experience was excellent, all staff were very helpful and attentive

All the staff were so helpful, calm and re-assuring.
On hindsight it would have been useful to have a practice run or instruction of administering eye drops.

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Hospitals in Kent, South East

New Victoria Hospital Physiotherapy Department

Spencer Private Hospital Ashford

Wells Health Fordcombe Hospital

The Horder Centre

Spire Hartswood Hospital

Spire Wellesley Hospital

The Sloane Hospital (part of Circle Health Group)

Spencer Private Hospital Canterbury

Southend Private Hospital (part of Circle Health Group)

The McIndoe Centre