New Victoria Hospital Physiotherapy Department 

184 Coombe Lane West, London, United Kingdom, KT2 7EG 

Overall Rating

Overall Experience

4.92

Friendliness

4.9

Wait time

4.85

Cleanliness

4.97

Top feedback

“Prompt and friendly service by Gennai. Will def recommend ( and return if needed).“
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Welcome to New Victoria Hospital Physiotherapy Department

Physiotherapy

Location

Opening hours

Mon :
08:00 AM - 08:00 PM
Tue :
08:00 AM - 08:00 PM
Wed :
08:00 AM - 08:00 PM
Thu :
08:00 AM - 08:00 PM
Fri :
08:00 AM - 06:00 PM
Sat :
09:00 AM - 01:00 PM

Team

No results found

Sub-Specialties

General Physiotherapy
Hand Therapy

Special Interest

Back Pain
Shoulder Pain
Neck Pain
Ankle Sprain
Arthritis (Hip)
Knee Pain

Procedures

Rehabilitation
Manual Therapy Techniques

Reviews

4.91 Overall Patient Trust rating
Overall Experience
4.92
Friendliness
4.9
Wait time
4.85
Cleanliness
4.97
Back Pain
8/61
Shoulder Pain
7/61
General Physiotherapy
6/61
Neck Pain
5/61
Ankle Sprain
3/61
Physiotherapy
3/61
Arthritis (Hip)
2/61
Knee Pain
2/61
Lower Back Pain
2/61
Rehabilitation
2/61
Arthritis
1/61
Leg Pain
1/61
Sports Injuries
1/61
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Sort by:
Overall Experience (1/5)
Friendliness (1/5)
Wait time (5/5)
Cleanliness (5/5)
On my first visit to the department on 17 March 2022 (after knee surgery for a Patellofemoral joint replacement on 14 March 2022) I was introduced to Chinyelu. Her immediate reaction to me could not have been less welcoming. Unfortunately she remained this way for the whole of the 45 minute appointment. I had already had 3 left hip replacements so I was used to pain but the pain of a partial knee replacement is far worse. I explained to her that I was in a lot of pain and her reaction was ‘you will be’, absolutely no effort to give me advice as to how I could make myself more comfortable. She then proceeded to make me lift my leg (impossible) and also bend it (impossible). I was feeling very vulnerable when I attended the appointment and really needed some support and I received none. My husband was in the car park when I came out and I cried. This is not like me. Since then I have been very fortunate to mainly see Sarah who is one of the very best physiotherapists I have ever met (as you can imagine this is an extremely strong recommendation if you look at my medical history) who is always warm and friendly and gets the best out of me. I have also met G on a couple of occasions who has been an excellent replacement for Sarah.
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Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Patient seen for:
Prompt and friendly service by Gennai. Will def recommend ( and return if needed).
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Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Patient seen for:
Excellent knowledgeable staff
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Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Patient seen for:
G was fabulous, great advice on exercises to do at home and made good progress
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Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Excellent service and always provided realistic expectations of progress timescales.
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Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Patient seen for:
No problems. Always feel welcome and attentive.
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Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Very professional
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Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Patient seen for:
Very helpful with exercises to do, advice on Maintaining posture and good support
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Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Geena has been most helpful, constructive and challenging. I am very grateful for all her support.
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Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Patient seen for:
G was very professional and helpful. Feeling a lot better, with a clear view of how to maintain my health.
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Other Reviews