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Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

I went to the clinic Wednesday night after work as I was having trouble breathing, colds, headaches and had some chest pain that day and numbness on the gums. Doctor did some tests but before the results even arrived he said probably iron deficiency and B12 deficiency. Something about gastrtitis and allergies. He prescribed meds for gastritis, allergies, and then paracetamol. Told me to come back Friday to discuss test results since he’s not working on Thursday. Thursday morning, I woke up worse than the day before and had to take a sick leave. Thursday was when the results came but still no diagnosis from the doctor. I came back Friday as he asked. He said iron deficiency hence the iron supplements and also mild bronchitis but no need for antibiotics just cough syrup. When I asked for a sick leave certificate he said he can’t give one for Thursday, only Friday. Does that make sense?! He knew I was sick Wednesday night. That’s when I did the tests. He can confirm I’m still ill Friday. What do you think I was doing Thursday?!? Pilates?!? Of course, I was sick then! And he’s the one that told me not to come Thursday. Not even the end of it. He also did not discuss anything about the gastritis or the B12 deficiency he mentioned. No explanation. Worse still, the sick leave certificate that I had to pay AED 80 for does not mention the mild anemia and mild bronchitis even though he has prescription for them! The sick certificate only says common cold and cough! Ridiculous. And when I brought this up to nurse and reception— no help whatsoever.

Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

I booked an orthopedic appointment by phone for my son after he injured his leg. After a long wait at registration, I was informed that my insurance does not cover this specific orthopedic doctor, even though my insurance is covered at this medical center and covers all other doctors. I was later told that the issue is that the doctor is new and his insurance paperwork is not yet completed. This is an internal administrative issue and should not affect patients. The doctor is actively working at the medical center and seeing patients, yet my son was refused consultation unless I paid cash. No one informed me of this issue during the phone booking. The staff’s attitude was unprofessional, unhelpful, and lacked basic courtesy or apology, despite my son being on a wheelchair and in need of urgent orthopedic care. Even after being seen by a Family Medicine doctor and advised to consult an orthopedic specialist, registration still refused to allow access to the orthopedic doctor for the same reason. This experience shows poor communication, mismanagement, and lack of patient care, and caused significant stress and inconvenience. I am extremely dissatisfied and expect this matter to be addressed to prevent it from happening again.

Dr. Kamal Ali Nakwache

Orthopaedic Surgeon

I recently had meniscus surgery on my knee, and I couldn’t be more grateful for the exceptional care I received from Dr. Kamal Ali Nakwache. From the very first consultation, Dr. Kamal took the time to explain my condition clearly, answer all my questions, and help me understand every step of the process. His calm, confident, and reassuring manner immediately put me at ease. On the day of the surgery, Dr. Kamal and his team showed remarkable professionalism. The procedure went smoothly, and I felt completely supported from start to finish. What truly stood out was the level of post-operative care—Dr. Kamal followed up closely, monitored my progress, and provided clear guidance that made recovery faster and easier than I expected. Thanks to his expertise, my knee feels significantly better, and I’m finally able to return to my normal activities without pain. I’m genuinely grateful for the skill, compassion, and dedication Dr. Kamal brought to my treatment. I highly recommend Dr. Kamal to anyone needing orthopaedic care. His knowledge, empathy, and attention to detail make him truly exceptional.

Dr. Shalini Verma

Obstetrician & Gynaecologist

Dr. Shalini Verma is nothing short of a blessing for our family. My wife had a high-risk pregnancy, with complications including high blood pressure and thyroid issues, making the situation extremely critical and challenging. From day one, Dr. Shalini handled everything with exceptional medical expertise, calm confidence, and constant vigilance. Despite the risks involved, she planned and monitored the pregnancy with great precision and ensured timely decisions at every stage. The surgical delivery was remarkably smooth and painless, a true reflection of her experience and skill. Beyond her clinical excellence, what truly stands out is her empathetic nature, clear communication, and reassuring presence, which gave our entire family immense confidence during a very stressful time. Because of her dedication and careful handling, both my wife and our baby are healthy today. We are deeply grateful to her and strongly recommend Dr. Shalini Verma to anyone — especially those facing high-risk pregnancies — who needs a doctor they can trust completely.

Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

This is the second time I’ve undergone a dental procedure with Dr. Sanjay, and without hesitation, I can say he is the best dentist I’ve had in the UAE. I’ve been working here for over a decade, and for most of that time, I avoided dental procedures altogether because of several bad experiences in the past. Despite the advanced facilities, I often felt that many dentists were not properly trained, and that fear stayed with me for years. That changed after my first visit with Dr. Sanjay. For the first time, I felt confident, safe, and genuinely cared for as a patient. His skill, professionalism, and attention to detail completely restored my trust. That experience alone was the reason I came back and why I chose Prime Medical BurJuman Mall branch again. Dr. Sanjay didn’t just treat my teeth; he changed how I feel about dental care in the UAE. Special kudos as well to his nurse, Leena! She was very professional and kind as well.

Prime Medical Center Sheikh Zayed Road

Cardiology, Clinical Pathology, + 14 more

My OB Gyne doctor is ok but there’s really an issue with the waiting time and they are not following the scheduled appointment. I waited for a long time just to get checked. I arrived on time for my 8:20 PM appointment but the nurse let me in after 9PM and when it was my turn they were all in a hurry as it was probably near the closing time. Many times I have visited for my checkup and I always wait for a minimum of 30 minutes past my scheduled appointment which is ridiculous. What is the point of booking in advance if they are not going to follow the timing. I come on time for my appointment but I always get frustrated from waiting long time. I am pregnant and it stresses me out. Hoping to see some improvement when it comes to managing patient’s schedule especially they are dealing with pregnant women.

Dr. Luciano Nardo

Fertility Doctor, Obstetrician & Gynaecologist

I am extremely grateful for the excellent care and guidance provided by the doctor. He patiently answered all our questions and always explained everything with great concern and positivity. His approach was very reassuring and gave us confidence throughout the treatment. The entire staff was very supportive, well-organized, and efficient. Even though we had a language barrier, we never felt any difficulty at any stage. We received timely updates through messages, emails, and phone calls, and all appointments and meetings were arranged smoothly. I traveled from abroad for the treatment, and I found the doctor to be highly trustworthy and professional. All my concerns were addressed clearly, and I am very happy to have achieved positive results in the very first attempt.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

This is the first time we experiencing very bad customer service from Prime, not a delay, not caring the patients, not considering the value of time for any patient. the consultation itself taken time, after that we had to wait for more than 45 minutes till nobody came to give the nebulization for my daughter, I had to leave the clinic without taking treatment. The nurse mentioned you go and tell the reception not register more customers as there is crowd, which they are not able to manage. They are not well-versed to how to handle the crowd and provide customer service, better you change the nurses who are not good enough to handle the crowd, or you manage the appointments the way they can manage.

Dr Shouku Dental & Implant Clinic

Dentistry

I’ve had an amazing experience with dr shouku. He’s very committed to his work, which is clearly visible in the service provided. Dr. Shouku is the only person I would blindly trust with my teeth. The staff is also very friendly and welcoming. I would definitely recommend the clinic and Dr. Shouku. I plan on getting Invisalign done by him and so far I’ve had my Invisalign consultation, where I was shown what my teeth would realistically look like after the procedure using the itero machine. He customized the results to make it my dream smile and to make my dream a reality.

Dr Yarub Group - HMRT Polyclinic

Dentistry, Oral & Maxillofacial Surgery, + 1 more

The dentist and staff were amazing with our baby and my husband! 😊 So gentle, patient, and professional. Really appreciate the care and attention everyone received. Thanks for making it a positive experience for the whole family!😊 They made the experience so smooth. - We’re really happy with the care and attention our baby received. Thanks for making it a positive experience! - The clinic is so welcoming and kid-friendly! 👍 Great job making our baby feel comfortable. - Appreciate the clear explanations and care taken with our baby’s teeth. Thank you!

American Spine Center

Family Medicine, Neurology, + 5 more

I am very happy with this clinic. They have great modern equipment and professional, knowledgeable doctors and nurses. Dr.HISHAM Hakim is a fantastic doctor with a complex approach to any health concern. It is always a pleasure to come to his office for advice and correct treatment. Dr Nader is a great doctor as well, professional and knowledgeable. Special thanks to physiotherapist Reem and nurses Susan, Anju and Nikhel. I Highly recommend this clinic.

Dr Hisham Hakim

Neurologist

I am very happy with this clinic. They have great modern equipment and professional, knowledgeable doctors and nurses. Dr.HISHAM Hakim is a fantastic doctor with a complex approach to any health concern. It is always a pleasure to come to his office for advice and correct treatment. Dr Nader is a great doctor as well, professional and knowledgeable. Special thanks to physiotherapist Reem and nurses Susan, Anju and Nikhel. I Highly recommend this clinic.

Dr. Ghiath Sandouk

Paediatrician

دكتور رائع ماشاء الله عليه عنده إنسانيه و صدق مع المريض و ربي يحفظه يفحص المريض بدقة وصدق أنا بتعامل مع الدكتور من قبل اكثر من عشرين سنه من الدكاتره النادرين بالفحص و الاهتمام والصدق و خبره طويييييله بأمارات الصدر و الأزمات الصدر الحمدلله لوجود دكتور غياث صندوق في ابوظبي شكراً

Dr. Andoni Diaz

Family Doctor

I visited Dr. Andoni Diaz today for the flu and had an excellent experience. He is incredibly caring and passionate, and he immediately put me at ease. I truly felt listened to and well taken care of. Highly recommend him .

Dr. Murtaza Najmi

ENT Surgeon

I’ve been seeing Dr. Murtaza for over 6 years and trust him completely. He’s kind, calm, and genuinely caring, and always makes you feel heard and reassured. A truly wonderful ENT doctor whom I’m very grateful for.

Dr. Siba Suheil Awad

Dentist

I had implants it was wonderful procedure no pain swelling or infection went very smoothly I advises you to visit Dr siba for any assistance related to dental implant