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Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

Subject: Complaint Regarding Overcharging and Lack of Consent – Dental Visit on 11 Feb 2025 I visited Dr. Heba Javed (Dental) for a check-up due to tooth pain on 11.02.2025 at 6:20 PM. I am writing to file a complaint regarding the way I was treated and charged during this visit. My consultation fee was AED 46, and I was required to pay AED 17 as coinsurance for the X-ray. Therefore, my total payable amount should have been AED 63. However, the cashier charged me AED 192. When I asked about the additional amount, I was told that an electric dental test had been performed and the remaining charges were for that. I was never informed by the doctor that this test would involve an additional cost of AED 650, nor was I asked for consent to proceed with it, which resulted in an extra AED 130 payable from my side. Furthermore: * The doctor did not explain or seek my permission before conducting the test. * The cashier issued me a receipt showing only AED 63, despite charging AED 192. * When I requested a receipt for the full payment, I was told approval had not yet been submitted. * If approval had not been obtained, I do not understand why the test was conducted without informing me or taking my permission, and why payment was collected in advance. * When I asked for a payment breakdown before paying, the cashier refused and asked me to pay first, and even after payment, no proper breakdown was provided. I am willing to pay the legitimate amount of AED 63 that I owe. I request that the additional AED 130 be refunded to me immediately. I intend to visit again tomorrow to resolve this matter. If it is not resolved, I will be compelled to pursue further action through the appropriate legal or regulatory authorities to protect my rights. I hope this issue can be resolved promptly and professionally. Sincerely, Shahzad

Prime Medical Center at Zero 6 Mall, Sharjah, UAE

Cardiology, Dentistry, + 12 more

I have been visiting Prime Medical Center for some time, and I would like to express my sincere appreciation for Dr. Salam, who is truly an outstanding doctor and one of the best doctors I have encountered. However, I would like to raise a concern regarding the conduct of some front-desk staff members. Specifically, the Arab cashier staff member, as well as the Arab and Filipino male staff at reception, demonstrated unprofessional behavior. The manner in which they communicated with patients was not appropriate and did not reflect the expected standard of service. As an employee of Air Arabia, our company has an agreement with the insurance provider, and Prime is one of our main clinics. As oer the normal process I can get a referal letter from any GP doctor in your clinic to see a specialist However, I was repeatedly informed that I needed to obtain a referral number directly from the insurance company . I would like to thank the local lady seated in the cashier area who took the initiative to assist me by checking directly with the doctor and obtaining the referral letter. Even after Dr. Rayan issued the referral, the Arab staff member refused to proceed with my registration, and the local staff member had to handle the registration herself. I hope this matter will be taken into consideration and reviewed to ensure a better patient experience in the future.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

Dear Clinic Team AlBarsha I wanted to take a moment to express my heartfelt gratitude for everything you do. Your compassion, professionalism, and dedication to patient care trulyc make a difference in so many lives. Thank you for going above and beyond – it's truly appreciated! Sunita THANK YOU for the follow up and the effort A big thank you as well to Remilie, who was waiting for me when I arrived at the clinic and helped me a lot. She was smiling, caring, and kind, which made a big difference. Dr. Irfan Rehman was professional and kind. He listened to all my concerns, gave me enough time, and provided clear advice. The nurse Rennisha was also extremely kind, helpful, and always smiling. I would also like to thank the entire team — the radiology staff, cashier, the nurse who gave me the injection, and the Arabic staff at the pharmacy. Everyone was very professional and kind.

Dr Joy Fragante Taclas

Paediatrician

It was our first time to consult with Dr Joy and she was very compassionate and really attentive to my concerns for my child. She took the time to check her and ask relevant questions, she did not rush us at all. She explained her diagnosis and course of treatment ery patiently. I am so grateful most especially because she was able to address my child's pain by giving the proper medicines; it has only been a few hours since our clinic visit and my daughter is already feeling so much better! She has been in pain and extreme discomfort the past week and it looks like she will finally have a good night sleep again. Our trip from Sharjah was DEFINITELY Worth it and I cannot thank her enough. We have gained a new trusted Pediatrician here in UAE and I will def recommend Dr Joy to other parent friends.

Prime Hospital Garhoud

Clinical Pathology, Dentistry, + 19 more

I would like to share my experience with Dr. Usha Kiran, whom I truly believe is one of the best gynecologists in Dubai. She performed my myomectomy surgery, which lasted nearly 4 hours and was quite complex due to my multiple previous C-section pregnancies. Despite the challenges, she managed to save my uterus and remove only the fibroids. Her expertise and calm approach gave me so much confidence. Dr. Usha Kiran is extremely kind, patient, and supportive. She explained the entire procedure in detail and made sure I understood everything, which really helped ease my anxiety. I would also like to thank the staff at Prime Hospital Al Garhoud for their excellent care and attention. My stay was very comfortable, and I felt well looked after throughout. Highly recommended.

Advanced Care Oncology Center

Imaging (Scans), Oncology

I don’t where to start. Been here a couple of times and from my experience been really good with all support staff from, chemotherapy dept, especially not forget Ms Eidth, who was kind and supportive and explained the process clearly. They make sure to calm the patient. My doctor Mr.Alawi is also been very knowledgeable and clarifying all queries and been through my journey of treatment. All nurses including head nurse and Anisha , was very careful while inserting canula and handling patients. Every staff make sure to comfort the patient and take genuine good care of them. I would surely recommend this place to all who wish to undergo chemotherapy in Dubai. I thank team for their dedication and kindness.

Prime Medical Center - Deira @Reef Mall

Cardiology, Dentistry, + 18 more

I went there to do the next checkup after taking all the medicines, before I came I have asked if it is okay to change the doctor since my previous doctor is on leave so they gave another but that new one is not clear with everything she just wasted my time going and paying the fees. She asked me to lay down coz she wanted to check but suddenly changed her mind and rescheduled me again . I supposed to have another ultrasound on the same day too but nothing happened.. she was in hurry and even asked me to go in without checking my bp and other stats first. She just read my previous results even if I already knew it and im totally clear about it

Dr Raani Natarajhan

Obstetrician & Gynaecologist

I went there to do the next checkup after taking all the medicines, before I came I have asked if it is okay to change the doctor since my previous doctor is on leave so they gave another but that new one is not clear with everything she just wasted my time going and paying the fees. She asked me to lay down coz she wanted to check but suddenly changed her mind and rescheduled me again . I supposed to have another ultrasound on the same day too but nothing happened.. she was in hurry and even asked me to go in without checking my bp and other stats first. She just read my previous results even if I already knew it and im totally clear about it

Dr Iman Fathi

Dermatologist

It was great experience as usual. All staff members are careful, professional and supportive. They always do their best to make the patients happy and comfortable. Plus they always do their best to give the patients the best prices. The clinic is so clean, elegant and chic which is so important for me as an interior designer and decorator. For Dr Iman I trust her because she is really perfect, patient, friendly and caring. She always takes the correct decision. She is really trustful person. I have been her patient for many years ago. I can’t trust any other dermatologists. Thank you for everything

Prime Medical Center King Faisal

Cardiology, Dentistry, + 12 more

1) though my number was updated in the system calls are being made to my fathers number whose number was initially provided. The profile doesnt seem to be detached. We were told that both profiles were updated. 2 ) Where appointment calls or report calls or follow up calls are received, returning the call is very difficult as mostly the main board number is shown and contacting the number is not an option in such an event. For instance my father keeps on getting calls related to my appointment and if he is not able to confirm (being at work etc) when I am asked to call back it is difficult.

Prime Medical Center Sheikh Zayed Road

Dentistry, Cardiology, + 14 more

This was the worst clinic visit I’ve ever had prime Mizhr. I arrived on time and waited more than 30 minutes just to see the doctor. What made it even worse was that another patient who registered after me was allowed to enter and see the doctor before me. I spoke to the nurse, and she confirmed that I was supposed to be seen first, but said the other patient had an appointment. However, that patient went to speak with the receptionist, and after that she was allowed in before me. This situation was unfair and very unprofessional. Waiting times and appointment order should be respected

Dr Sameh Elgouhari

Internal Medicine Doctor

An exceptionally dedicated and caring doctor. His quick action and accurate diagnosis saved me from a great deal of suffering. He was empathetic and even brought humor during stressful moments, which really helped. He was also available beyond working hours, showing true commitment to his patients. May Allah continue to bless you in this noble profession and allow you to help many more people. Highly recommended!

Dr Akshatha Dinakar (Dr Disha Dinakar)

Dermatologist

She is a very friendly doctor and a great listener. She studies the case in depth and explains the condition in a simple and clear way. Instead of offering only temporary solutions, she focuses on long-term treatment. I consulted her for dandruff issues, and I am very satisfied with the care I received.

Dr Abin Vijayan

Paediatrician

Dr. Abin is incredibly approachable and professional. He takes such wonderful care of my son whenever he’s unwell, and I truly appreciate how he follows up to ensure a full recovery. It’s a huge relief knowing my son is in such capable and caring hands

Dr Yousra Ahmed Awad Heikal

General Practitioner

Dr. Yusra is one of the most dedicated and committed doctors at the clinic. She examines patients thoroughly and prescribes the appropriate medication for their condition. Thank you to Dr. Yusra for her dedication to her work.

Dr Aya Youssef Elsayed Hassan

Dentist

Dr. Aya is one of the best doctors we have ever dealt with. She is very warm and kind with children, and she is always our first choice whenever we need a dentist. She has our sincere thanks, appreciation, and respect.