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Prime Medical Center Sheikh Zayed Road

Cardiology, Clinical Pathology, + 14 more

I am submitting this formal complaint to express my strong objection to the additional consultation fee I was unfairly charged during my recent visit. Both doctors I initially consulted explicitly requested that I undergo an ultrasound examination. I did not request or schedule this test on my own initiative. The appointment was arranged by your affiliated diagnostic center, which determined the date based on their own availability — not mine. After completing the ultrasound, I returned to the hospital for a follow-up with the same doctors regarding the same medical issue. To my surprise, I was informed that I must pay a new consultation fee because the visit occurred on the eighth day instead of within the seven-day follow-up period. This reasoning is both unreasonable and unjust. It is entirely illogical to hold the patient responsible for scheduling constraints caused by the hospital’s own diagnostic center. The policy should not be applied mechanically when the circumstances clearly fall outside the patient’s control. Such practices reflect poor patient service and disregard for fairness, undermining trust in your institution. Rules are established to regulate, not to exploit or burden patients who are simply following doctors’ instructions in good faith. I therefore demand a full review of this case and the immediate cancellation of the unjustified additional charge. I also expect written confirmation that this issue has been addressed to prevent similar incidents in the future. Sincerely Mohamed

Miss Huda Al Bukhari

Clinical Psychologist, Psychologist

My son and us parents went to Dr. Huda, my son has ADHD, she helped us tremendously with him, she guided us on how to best support him, and helped us understand a lot of what we didn’t before meeting with her. Before meeting with her my husband didn’t take his diagnosis seriously and thought my son was just being naughty and misbehaving for the most of it, also my husband was against medication ( advised by the psychiatrist ) although it was helpful in my son’s case, after meeting with her this all changed, my husband became more understanding and supportive of my son and he agreed to medications after learning more from the psychiatrist as well. Another thing she helped with was that my son was getting bullied by his cousin and my husband couldn’t understand how negatively it was affecting him and affecting his self esteem, and he thought “it’s just kids”, Dr. Huda explained to him how much it was affecting our son and how important it is to prioritize our son’s mental health beyond anything. Also she was in communication with my son’s school at one point and she was very transparent with me on what she was told by them and took permission before she replied or said anything to them, I respect that and I respect her ethics. noting that the school were unfortunately very unprofessional and didn’t support my son’s needs at all. Thank you Dr. Huda and good luck!

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Assalamu Alaikom, I want to sincerely thank Dr. Sabah Khalid and Nurse Ms. Natalia and another nurse with her for the wonderful care they gave me when I was very sick and struggling with the flu. They were both so kind, gentle, and caring — I truly felt looked after. Dr. Sabah made sure I received the right treatment and medicine, which helped me recover faster and feel strong enough to take care of my daughter and husband who were also sick. Nurse Natalia was so patient and comforting throughout the process, and her warmth meant a lot to me during that difficult time. I myself witnessed how everyone was so busy attending all patients who were sick that time, inspite and despite off, you can still see the smile from their face which really made you feel you will get well don't worry, we are here.... I’m deeply grateful for their compassion and dedication. They didn’t just treat my illness — they genuinely cared, and that made all the difference. Thank you all from the bottom of my heart. May ALLAH bless you good health and all the workers who are really ready to give care to their patients.

Prime Medical Center - Deira @Reef Mall

Cardiology, Dentistry, + 18 more

I visited Prime Medical Center at Oasis Mall for an ENT consultation. I was informed the night before by customer service that the consultation fee would be AED 250, and this was also confirmed at the reception. However, I was surprised to see a separate charge for an ear swab when it was time to pay. At no point before or during the consultation was I informed that this procedure would incur an additional cost. Additionally, the doctor mentioned that everything appeared normal prior to doing the swab, which makes it unclear why the procedure was even necessary. No explanation was given about the purpose of the swab, what it was for, or when I could expect any results, if there are results at all. I believe patients should be clearly informed in advance about any extra charges and the medical reasons for any additional procedures. I would appreciate it if you could review this case and clarify why the ear swab was performed and charged without prior notice or any follow up information. Thank you for your attention to this matter.

Dr Jincy Joy

Paediatrician

I recently visited Dr. Jincy for my child’s check-up, and I’m very happy with the care we received. She is an excellent pediatrician—patient, kind, and very knowledgeable. She takes time to listen to all concerns and explains everything clearly, which makes parents feel comfortable and reassured. My child also felt very relaxed during the visit. I truly appreciate her friendly approach and genuine care. Highly recommend Dr. Jincy to anyone looking for a dedicated and compassionate pediatrician. Sister Sandhya is very kind, caring, and professional. She makes patients feel comfortable and is always ready to help with a smile. Her gentle approach and attention to detail show her genuine dedication to her work. I truly appreciate her support and the way she handles everything with patience and compassion.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

I was disappointed to experience the level of health care in this centre which used to be much better. The nurses did not know how to perform the ECG as the wires fill down several times and the 2 nursses were clueless on how to put the wires and even where exactly to put them!!! The lab technician who took the sample was stressed and wanted just to finish the task fast as it seemed. He ended up injurying me twice with the needle which caused me to have blue marks for several days in my lefthand. He had to take the blood samples from the right hand!!! When i told the doctor about all of that, he looked unconcerned even when I questioned the ECG part and always shifted the discussion towards a long term medications before even completing all the analyses and diagnoses!!!

Dr Joseph Eugene Nidhiry

Orthopaedic Surgeon

I would like to extend my sincere gratitude to Dr. Joseph Eugene following my aspirate procedure this afternoon. As a regular patient, I can confidently say that Dr. Joseph consistently demonstrates exceptional warmth, professionalism, and care. He has a remarkable ability to explain health concerns in clear, detailed terms that make patients feel informed and reassured. His ever-present smile and soft-spoken nature create a comforting environment that truly puts patients at ease. Dr. Joseph Eugene exemplifies excellence in orthopedic surgery, and I wholeheartedly give him an exceptional rating for his outstanding dedication and compassionate approach.

Prime Medical Center - Rahmania Mall

Cardiology, Dentistry, + 8 more

Pharmacy at Prime Medical Center (Rahmaniya Branch) Mr. Vishnu at the pharmacy was unprofessional in handling customers. When I approached him, my number was already displayed on the screen, yet he told me to wait without checking it. His tone and manner were impolite. He also asked me to go to the cashier, even though I had already completed the payment, and my receipt was stamped and clear. When I asked him whether he had checked the stamp, his response was simply, “No.” I suggest that he receive proper training in customer service and communication skills.

Eastman's Smile Solutions Dental Clinic

Dentistry

I had a dental appointment with Dr. Mary yesterday, and as always, she exceeded my expectations! Her gentle touch and smooth technique make every visit comfortable. It's clear that she truly cares about her patients and their dental health. Additionally, her assistants are incredibly friendly and fantastic at what they do, making the whole experience even better. I always leave feeling confident about my smile. Thank you, Dr. Mary, for your amazing work and for having such a wonderful team!

MEDPALM CLINIC

Cardiology, Cosmetic (Aesthetic) Medicine, + 9 more

I would like to express my deepest gratitude to Dr. Maria. She is an exceptionally knowledgeable and attentive pediatrician. Her professionalism and care are truly remarkable. Dr. Maria always takes the time to listen carefully, explain everything in detail, and most importantly, she prescribes accurate and effective treatment. Thanks to her, my child always receives the best possible care. I highly recommend Dr. Maria to any parent looking for a trustworthy and compassionate doctor.

Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

Dr. Sally Almeshhedani is one of the best doctors I’ve ever met. She’s incredibly kind, patient, and attentive. She really listens and takes the time to explain everything clearly, which makes you feel comfortable and cared for. Her professionalism and compassion make every visit a positive experience. I truly appreciate her dedication and would highly recommend her to anyone looking for a doctor who genuinely cares about her patients.

Dr. Yasser Atwa Abdelsamad

Ophthalmologist

I would like to thank Dr. Yasser Atwa for an amazing LASIK experience. From the first consultation to the final check-up, he was extremely caring, informative, and reassuring. The surgery was quick, and the results are incredible. I can see clearly without glasses for the first time in years! I am so happy I chose Dr. Yasser.

Dr Rizwan Abdul Qazi

Gastroenterologist

I was suffering from Acidity and diarrhea. Dr prescribed me some medicine and after 3 days I started feeling better and now after 7 days i am fully recovered. Dr Rizwan is very down to earth person and listen patient symptoms carefully to diagnose the issue. He is great gastroenterologist.

Dr Mohammad Algazo

Dermatologist

الدكتور بكل صراحة ثقة ويعطي استشارة بأمانة للمريض بمايتناسب مع حالته .. ذوق وراقي في تعامله جدا .. واهم نقطة عنده مصداقيه عاليه في الخيارات التي يطرحها على المريض .. انا عن نفسي تركت كل العيادات واتحولت لعيادة الدكتور الغزو من كثر ما استفدت من علاجاته وامانته فالشغل.

Dr. Khaleelullah Mohammed

General Practitioner

I had a very good experience during my visit. The doctor was excellent , very polite, patient, and caring. He listened carefully to my problems and explained everything clearly. I really felt comfortable and well taken care of. Thank you for the great service.

Mr Craig Tanner

Podiatrist

So professional and thourough. Craig is without a doubt the best pediatrist we have met and used. Our son has been seeing Craig almost 5yrs and the results are outstanding. Completely different walking style and pain free.