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Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Please keep in mind that my rating has nothing to do with the staff and doctors that attained to me during my visit. My bad experience was after my visit, I paid for my sick leave which usually take less than 5mins to receive once you’ve made the payment to MOHAP. Once I left the hospital I waited till the evening around 6pm I call the customer service the Asian guy ( Indian) who picked my called told me it takes 24hr and he seems not wanting to assist, once I told him that I often apply it by myself and told him about the time frame he said he will check with the clinic and get back to me. Came back to me and repeated himself and I did the same, the he didn’t have anything else to say but to transfer me to the clinic. Fast forward to the clinic I spoke their supervisor on duty VERY UNPROFESSIONAL sanja or sajav… I forgot her name too she told me it takes 24hr and the guys at the clinic already informed it takes 24hr, I told her I often apply it by myself and it doesn’t take that long and she told me it has been apply they are just waiting to receive it. I told her she was wrong with MOHAP once the payment is received you instantly receive a notification has been approved then your sick leave follow. She told me she has to check with the nurse, I told her it’s not the nurse applying for the sick leave you’ve a particular staff that does that. Then I knew something wasn’t right, I told her if it has been applied send me the Application Number I’ll verify it on my end she said she doesn’t hav access to it she will ask and get back to me. I waited for and hour and I decided to go to the clinic. On arrival to the clinic I met Mosiz very nice guy and always assist me and my family, I explained to him the situation and he came back to saying wait 5mins you’ll get your sick leave. And guess what they had not applied for it as i thought, mind you my state Dr Avinesh said I need to have a bed rest not to strained my thigh and I had to come all the way to the clinic just for them to apply a sick leave I had paid since morning. If that supervisor was professional she would have just been honest with me and I would have known what to say to my company once they asked for the sick leave. But she thought she is so smart. I’m really pissed and disappointed.

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

My appointment was scheduled at 8:45 PM. Upon arrival, the male Filipino staff at the reception was on his phone and took around two minutes to notice me before directing me to the second reception for the Pulmonology Department. The doctor consultation itself was satisfactory. However, the nurse appeared to be in a hurry, likely due to shift ending, and I was instructed to go to another clinic for my nebulization. While I understand shift constraints, the transition was not handled well. At the second reception, the male Indian staff was rude when I asked where I could have the nebulization. He questioned me about who my nurse was—something I would not reasonably know, as nurses are not introduced to patients as they are in other hospitals. When I explained this, he simply told me to “go there and find a nurse myself,” which was unprofessional. When I eventually found a nurse, she administered the nebulization but left me unattended, instructed me to stay for 10 minutes, and told me to turn the machine off myself. She did not check on me again. During the treatment, the hose disconnected because it was not properly attached. Fortunately, I knew how to fix it myself. Overall, the experience reflected poor service, lack of coordination, and inadequate patient care, particularly from the reception and nursing staff. I hope this feedback helps improve patient experience moving forward.

Prime Medical Center King Faisal

Urology, Cardiology, + 12 more

Very badly organised prime medical center which i have visited. The staff in the reception tries to teach you when you tell any complaint. No nurse at the doctor’s room to inform whose turn is next. Afterall when everyone is waiting, some random person will come from nowhere and go inside the room. When you ask about it, they say priority appointment. But when we ask what is priority appointment nonody knows. Very badly organised. And reception staff also not polite enough to explain things properly. And regarding appointment, i had appointment which was booked in the application and when i came to the reception it was not there and i think they removed and was asking for message which i didnt receive. I had to booked one appointment for future just to show him that we normally dont receive any message when we book appointment in the app. Very bad experience from this branch.

Dr. Elie Al Ahmar

Obstetrician & Gynaecologist

I am deeply grateful for the care I received from Dr. Elie Al Ahmar. From the very first consultation through surgery and follow-up, he was extremely professional, calm, and genuinely kind. He took the time to explain everything clearly, answered all my questions with patience and made me feel reassured and safe at every step, especially during what was my first surgery. Even when difficult decisions had to be made during the procedure, his approach was thoughtful, transparent, and always focused on my long-term health. The surgery was successful, the follow-up was attentive, and his human touch made a stressful experience much easier to go through. I truly felt I was in very capable and caring hands. I will always be thankful not only for his medical expertise, but for the peace of mind and trust he gave me during a very vulnerable moment.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

My appointment was scheduled at 6:40 PM. Due to traffic while traveling from Sharjah to the clinic, I arrived slightly late at 6:55 PM. A male nurse did not allow me to directly see the doctor and advised me to wait for one hour. When I eventually saw the doctor, I was asked to undergo an X-ray. After the X-ray, I had to wait again for approximately 20 minutes. The doctor informed me that everything looked fine and prescribed a gel to apply along with painkillers. However, I am concerned because I am still experiencing shoulder pain, and I am unsure why the pain persists if everything appears normal. Additionally, the male nurse informed me that physiotherapy approval would take approximately three days.

Advanced Care Oncology Center

Imaging (Scans), Oncology

would like to express my sincere appreciation to the radiation oncologist Head of the Oncology Department Dr Ismail ghorbel for the outstanding leadership, medical expertise, and compassionate care provided throughout my treatment journey. Your professionalism, clear communication, and dedication to patient-centered care truly made a the journey much more manageable and reassuring. I would also like to extend my heartfelt thanks to the nurses and all staff members at the oncology center. Their professionalism, punctuality, kindness, and constant support never went unnoticed. Every interaction was handled with respect, empathy, and efficiency, creating a safe and comforting environment for patients

Dr. Tomasz Zaranski

Dentist

I came in for a dental consultation not realizing that my oral health could be directly affecting my general health. Using advanced diagnostics and a very thorough evaluation, Dr. Thomas discovered a chronic inflammatory focus related to one of my teeth. This hidden infection was putting constant stress on my body and negatively impacting my overall health. Once the causative tooth was removed, I experienced a noticeable improvement in my energy levels and general well-being. I am extremely thankful for such a comprehensive, health-oriented approach. I highly recommend this doctor to anyone who values not only excellent dentistry, but true care for systemic health.

Harley Street Medical Centre - UAE

Dermatology, Audiology, + 17 more

I was made to wait for about an hour and I had to pay AED 800 + medicine for a 5 minute consultation with the dentist after being redirected by the ENT specialist because they didn’t think that my ear pain was due to infection but rather due to something related to my jaw. The dentist suggested I get a mouth guard, which would have been another AED 2500 out of pocket, to which I said I would get back to them after talking to insurance. All in all, I came back from the hospital with just pain medication which was not covered by my insurance and no solution for my hurting ear. Will not be coming back. All staff however were very polite and helpful.

Dr. Yousef Dhuhair

Orthopaedic Surgeon

I had tears in three ankle ligaments and spring, and Dr. Yousif recommended surgery, explaining clearly that the ligaments would not heal on their own and required surgical repair. I trusted his advice and proceeded with the operation, which went very smoothly. Now, four months post-surgery, I can run, sit, and even pray normally—just like before the injury. Choosing surgery was one of the best decisions I have made, and that is entirely thanks to Dr. Yousif’s excellent judgment, skill, and treatment approach. Thank you, Doctor, for your professionalism, care, and outstanding results

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

Can you please look at the requirement of visiting the cashier after doctor visit. As a process once we are done with the doctor, we need to visit the cashier before leaving but for certain insurance it is completely covered and if it is not covered nurse always informs on the additional charge. If there is no payment you shouldnt be asking the people to queue up for cashier because you already have a long wait and just to get a stamp on the registration paper and a acknowledgment of nothing is required we are expected to wait 10-15 minutes.

My London Skin Clinic - DIFC

Dermatology

l've been a patient of Dr. Sobia Mirza for a month now to understand the reasoning behind my constant fatigue and overall skin dullness. Through a series of blood tests, she'd quickly identified the root cause of the problem and we've been on a plan to gear up my iron and vitamin B levels. Outside the scope of this plan, she's been extremely helpful in assisting me improve my overall health journey whilst providing information on how I can maintain and regulate my health independently after the treatments. Thank you for your service, Sobia!

Dr. Siba Suheil Awad

Dentist

الدكتورة صبا عوض انسانه قبل ماتكون دكتور رائعه في تعاملها رائعه في عملها جميع افراد الاسره والأصدقاء اوصيتهم بالدكتورة صبا الذي اتعامل معها من زمان عملت عندها تنظيف اسنان وخلع ضرس العقل وحشوات وزراعة اسنان منذ أكثر من ثمان سنوات والحمدلله لم تتغير ولم تسبب الم حتي اليوم وكل من اوصيتهم بالدكتورة صبا شكروني لانها فعلا دكتوره رائعه شكرا لدكتوره صبا علي أمانتها وخلاصها في عملها واخلاقها العاليه

Mrs Sarmistha Mitra

Holistic Therapist

I signed up for Saarmishthaa’s DecodeYou life mastery program, honestly, I have never done such a deep level of work on myself. I had gone for many kinds of therapeutic sessions in the past. But nothing ever like this. The program revealed my subconscious map and through deep neuroplasticity we have done a reset which helped me gain back my inner peace and power.

Dr. Raghdah Alzuhairy

Dentist

I did my Invisalign express treatment with Dr. Raghdah. She is super professional and explained my treatment plan to me thoroughly. It was a great experience from beginning to end. I completed my treatment today and I am so happy with the results. Thank you Dr. Raghdah! I would highly recommend her if you looking to do any orthodontic treatment!

Dr. Gamal Fares

Dentist

The root canal was done week but the filling was. It done by him. This was done by Dr Nour and wasn’t part of the fee which was very surprising and should have been included in the overall root canal fee, after all I was left with a hole in my tooth from the root canal.

Dr Munima Habib

Obstetrician & Gynaecologist

It was my first visit with Dr. Munima Habib. I hate going to Gynae's but Dr. Munima made me feel very at ease and comfortable. She listened to my history and concerns and explained everything clearly. It felt like visiting a friend instead of a Dr.