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Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

I recently visited Prime Hospital, Dubai during a very challenging period due to a serious urological condition. From my first consultation, I was extremely impressed by the professionalism, expertise, and compassionate care provided by Dr. Issam AlMajdalawi, Consultant Urologist, and his nurse, Aaron. Their strong collaboration and patient-focused approach made a significant difference throughout my treatment journey. Following a series of thorough diagnostic tests, Dr. Issam clearly explained my condition to me, including my severe prostate enlargement, bladder compression, blood test results, prostate size, and urine flow metrics. He reassured me that the condition was not cancerous and carefully outlined all available treatment options, helping me make an informed decision to proceed with Rezum therapy to restore my quality of life. The procedure was carried out professionally under Dr. Issam’s supervision. Although I experienced temporary mobility issues upon waking from surgery, Dr. Issam was present to calmly explain the procedure, the observations made during surgery, expected side effects, and the recovery process. His reassuring manner, clinical expertise, and compassionate communication gave me great confidence and peace of mind. During my two-night stay, I was supported by a dedicated nursing team who demonstrated exceptional care, professionalism, and attention to detail. I would particularly like to acknowledge Jet, Jan, and Jinci Shaji, whose kindness and support stood out. All other nursing staff were equally attentive and professional. Following surgery, I unfortunately developed a post-operative infection and experienced severe pain and swelling. The emergency team, including Dr. Amjad and Dr. Omar, responded promptly and professionally. Despite Dr. Issam being overseas at the time, the medical team consulted him to ensure the most appropriate and informed treatment decisions were made. I felt truly cared for during this difficult moment. Today, I am recovering well, my symptoms have significantly improved, and my quality of life has been restored. I am deeply grateful to God and to all the doctors, nurses, and staff who supported me throughout this journey. My sincere and special thanks go to Dr. Issam AlMajdalawi and Aaron for their outstanding care, professionalism, and dedication.

Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

Dear Management Team, I am writing to formally express my disappointment regarding the experience my son and I had during our visit to Prime Medical last night. Upon arrival, we were waiting for more than 20 minutes for basic procedures such as checking blood pressure and other preliminary details. During this time, I was seated in the waiting area with my son. I observed the nursing staff engaged in personal conversations among themselves, while patients continued to wait. What was most concerning was that a family who arrived after us was allowed to enter directly before us. One of the nurses clearly saw that I had arrived earlier and was waiting for my turn, yet no action was taken. As a frequent patient of Prime Medical, I did not expect such rude and unprofessional behavior. Eventually, I tried to enter Dr. Geetika’s room when my turn should have come. However, a lady nurse stopped us very rudely and allowed another family to enter, stating they had an appointment. This entire situation was handled without proper communication or courtesy, which made the experience very unpleasant and stressful for me and my child. The only positive aspect of this visit, as always, was the behavior of Dr. Om Prakash. I truly admire his professionalism, dedication, and the care he provides. He consistently treats patients with respect and prescribes medication appropriately based on the health condition. His conduct reflects the standard of care I expect from Prime Medical. I humbly request the management to take this complaint seriously and address the behavior of the nursing staff, so that no other patient has to go through a similar experience in the future. Thank you for your time and attention to this matter. I hope appropriate action will be taken.

Dr. Shalini Verma

Obstetrician & Gynaecologist

I am deeply grateful to Dr. Shalini Verma for her exceptional care and guidance throughout my pregnancy. From the very first consultation to the delivery day, she was calm, attentive, and incredibly reassuring. What truly stood out was her ability to make timely, well-judged decisions at every crucial moment. She never rushed anything, yet never delayed what mattered. Her clarity in explaining situations, treatment options, and next steps gave us immense confidence and peace of mind during a phase filled with natural anxiety. Because of her vigilance, experience, and proactive approach, my pregnancy progressed smoothly, and I was able to deliver a healthy baby right on time. She balances medical expertise with genuine empathy—something every expecting parent hopes for but rarely finds so consistently. We will always be thankful to Dr. Shalini Verma for safely guiding us through one of the most important journeys of our lives. I would wholeheartedly recommend her to any expecting mother seeking not just a skilled gynecologist, but a doctor who truly cares

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

When I was given injection the nurse dropped some liquid side on the floor. I said oh ! Bus she picked it up and continued. Needle was in my arm but syringe side should have replaced.. it’s still not acceptable. It’s too late. What responsibility will you take if I get infected. I’m very much concerned. Some nurse are so good. It’s my first time that I saw her. About cashier. I’ve been requested invoice for sick leave. I spoke to the cashier who is philipina process my payment right after finished my payment. I waited whole day nothing find in my email. I called via phone call for three time. Still haven’t find any. I emailed help desk and no reaction. I AM STILL WAITING INVOICE FOR SICK LEAVE!!! WHAT IS THIS CUSTOMER SERVICE. Usually I understand they are busy it’s understandable. But this time multiple things … it’s terribly bad.

Dr. Ubaid Shah

Neurologist

Since being under the care of Dr. Ubaid Shah, our son has shown a remarkable improvement in his epilepsy. Dr. Shah was able to find the right treatment for him, which has made a huge difference in his quality of life and in ours as a family. We have regular check-ups, and Dr. Shah is always extremely attentive, caring, and accessible whenever we have needed him. He takes the time to listen, explain, and reassure us, which means more than words can say. Although this journey has been very challenging, we have always felt fully supported as a family. We are deeply grateful for Dr. Shah’s dedication, professionalism, and genuine compassion. We couldn’t ask for better care.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

Dear Prime Clinics Al Qasimiya Team, I hope this message finds you well. I wanted to take a moment to share some feedback regarding my recent visits to the Qasimiya branch. I've noticed that there seems to be a recurring issue with the availability of face masks for patients. On multiple occasions, I've been informed by the reception staff that masks are out of stock, which can be quite concerning for those of us who prioritize safety during our visits especially during the flu season. Ensuring that patients have access to basic protective equipment would greatly enhance the overall experience and peace of mind for everyone. Thank you for considering this feedback.

SKIN111 Palm Jumeirah Mall

Beauty Therapy, Breast Surgery, + 6 more

I’m having laser pigment removal on my eyebrows at this clinic and I couldn’t be happier with my experience. Ana, the professional who’s treating me, is absolutely amazing — very skilled, kind, and attentive. She always does everything possible to minimize discomfort during the procedure, which makes a huge difference. The entire team at the clinic is professional and friendly, and the environment is welcoming and reassuring. I’m already very happy with the results so far, and I trust them completely. Because of this great experience, I’m definitely interested in doing other procedures at the clinic as well. Highly recommended!

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

Dr. Maria Sagun is my Physician for at least 5 years and during this period she has consistent shown true and sincere care to her patient. Her support staff have also consistently shown patient care and very accommodative. My emergency case (severe or acute allergy due to food allergy) yesterday provides as one of the strong dedication and passion of Dr. Maria Sagun on helping and ensuring her patient received an utmost care and appropriate medical steps. Thank you very much Dr. Maria and staff for unwavering care and demonstrations of utmost service to your patients.

Prime Hospital Garhoud

Clinical Pathology, Dentistry, + 19 more

The doctors who assisted me during my surgery were very professional. From the beginning up to now, I feel like they treated me as part of their family, not just as a patient. That’s why I felt comfortable and confident that I was in good and safe hands. Thank you to my surgeon, Dr. Verushka, and her team. Even if our families cannot take care of us because they are far away, at Prime Hospital they will take care of you so you won’t feel the loneliness of being away from your family, who should have been by your side.

Prime Medical Center - Motor City

Orthopaedic Surgery, Cardiology, + 6 more

Went for a checkup - determined I needed a root canal. Dr advised she will submit for approval and refer to another branch. 3 days later I called to follow up as I received confirmation of an approval. She booked for oasis branch but no submission for the root canal was done , only x ray. Oasis now wants a new consult and new submission. A complete waste of time . I’ve requested for my x rays to use a more efficient establishment.

Dr. Shridhar Munje

Dentist

I had a great experience with Dr. Shridhar Munje. He was very professional, patient, and took the time to listen carefully to all my concerns. He explained the diagnosis and treatment clearly, which made me feel comfortable and confident. The clinic was well organized and the staff was polite and helpful. I truly appreciate his care and would highly recommend him to anyone looking for a knowledgeable and compassionate doctor.

Dr Rizwan Abdul Qazi

Gastroenterologist

Excellent treatment with high care on patient with deep understanding medical history. Dr Rizwan is instrumental for Prime Medical and very knowledgeable about medical history of Gastroenterology department. I’m having a treatment with Dr Rizwan last 6 years. Thanks for having such knowledgeable Dr. Best regards Vakkel M.Y. Sharjah .

Dr. Sumeet Sukhi

Ophthalmologist

Dr. Summit Sukhi is absolutely amazing. He treated my cornea problem very well and explained everything clearly. He is very kind, polite, and professional. Honestly, he is the best eye doctor at Prime Medical. Thank you so much, Dr. Summit, and thanks to the entire team for taking such good care of patients.

Dr Neaam Majeed Mohammed Shett

Obstetrician & Gynaecologist

الدكتورة نعم من أفضل الطبيبات في مجال النساء والولادة، متميزة في عملها وغاية في الإتقان. تعاملها راقٍ ومريح للنفس، وتحرص دائمًا على طمأنة المريضة والاهتمام بأدق التفاصيل. شاطرة ومتفانية في عملها، وتشعرك بالثقة والاطمئنان من أول زيارة. جزاها الله خيرًا وكتب أجرها على حسن تعاملها وإخلاصها

Dr Mohamed Ismaiel

Neurologist

أتقدم بخالص الشكر والتقدير للدكتور إسماعيل على ما يقدمه من نصائح طبية قيّمة، نابعة من خبرته الواسعة ومعرفته العميقة. فقد لمسنا لديه سرعة التشخيص ودقته في فهم حالة المرضى، مما يعكس كفاءته العالية وحرصه الصادق على صحة مرضاه. جزاه الله خير الجزاء وبارك في علمه وجهوده

Dr. Murad Awam Abdunabi

Orthopaedic Surgeon

Dr. Murad properly took care of the surgery and explained well the healing process after operation from wound care assestmenet , swelling and pain management everything was discussed into details.