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Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

I booked an orthopedic appointment by phone for my son after he injured his leg. After a long wait at registration, I was informed that my insurance does not cover this specific orthopedic doctor, even though my insurance is covered at this medical center and covers all other doctors. I was later told that the issue is that the doctor is new and his insurance paperwork is not yet completed. This is an internal administrative issue and should not affect patients. The doctor is actively working at the medical center and seeing patients, yet my son was refused consultation unless I paid cash. No one informed me of this issue during the phone booking. The staff’s attitude was unprofessional, unhelpful, and lacked basic courtesy or apology, despite my son being on a wheelchair and in need of urgent orthopedic care. Even after being seen by a Family Medicine doctor and advised to consult an orthopedic specialist, registration still refused to allow access to the orthopedic doctor for the same reason. This experience shows poor communication, mismanagement, and lack of patient care, and caused significant stress and inconvenience. I am extremely dissatisfied and expect this matter to be addressed to prevent it from happening again.

Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

This is the second time I’ve undergone a dental procedure with Dr. Sanjay, and without hesitation, I can say he is the best dentist I’ve had in the UAE. I’ve been working here for over a decade, and for most of that time, I avoided dental procedures altogether because of several bad experiences in the past. Despite the advanced facilities, I often felt that many dentists were not properly trained, and that fear stayed with me for years. That changed after my first visit with Dr. Sanjay. For the first time, I felt confident, safe, and genuinely cared for as a patient. His skill, professionalism, and attention to detail completely restored my trust. That experience alone was the reason I came back and why I chose Prime Medical BurJuman Mall branch again. Dr. Sanjay didn’t just treat my teeth; he changed how I feel about dental care in the UAE. Special kudos as well to his nurse, Leena! She was very professional and kind as well.

Prime Hospital Garhoud

Clinical Pathology, Dentistry, + 19 more

Dr Anil Kumar ( endocrinologist ) is the best doctor and my favorite doctor in UAE He diagnose the issue and treat immediately I have recommended him to many of my friends and colleagues, and they have not been disappointed either so far he is indeed one of the greatest and most professional doctors PRIME has ever had.. Thank you, Doctor for your dedication and also being kind and compassionate. You are truly what this industry requires an incredibly genuine doctor and we are grateful that you are living here in UAE to help us and many other patients that I have personally recommend recommended.. Special shout out to the excellent nurse, Sister Simmi. She is always becoming kind and courteous, and this approach makes a difference, especially when you’re not feeling well and not having a good day. Thank you again and we appreciate your hospitality.

Prime Medical Center Sheikh Zayed Road

Cardiology, Clinical Pathology, + 14 more

My OB Gyne doctor is ok but there’s really an issue with the waiting time and they are not following the scheduled appointment. I waited for a long time just to get checked. I arrived on time for my 8:20 PM appointment but the nurse let me in after 9PM and when it was my turn they were all in a hurry as it was probably near the closing time. Many times I have visited for my checkup and I always wait for a minimum of 30 minutes past my scheduled appointment which is ridiculous. What is the point of booking in advance if they are not going to follow the timing. I come on time for my appointment but I always get frustrated from waiting long time. I am pregnant and it stresses me out. Hoping to see some improvement when it comes to managing patient’s schedule especially they are dealing with pregnant women.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

This is the first time we experiencing very bad customer service from Prime, not a delay, not caring the patients, not considering the value of time for any patient. the consultation itself taken time, after that we had to wait for more than 45 minutes till nobody came to give the nebulization for my daughter, I had to leave the clinic without taking treatment. The nurse mentioned you go and tell the reception not register more customers as there is crowd, which they are not able to manage. They are not well-versed to how to handle the crowd and provide customer service, better you change the nurses who are not good enough to handle the crowd, or you manage the appointments the way they can manage.

Dr Shouku Dental & Implant Clinic

Dentistry

I’ve had an amazing experience with dr shouku. He’s very committed to his work, which is clearly visible in the service provided. Dr. Shouku is the only person I would blindly trust with my teeth. The staff is also very friendly and welcoming. I would definitely recommend the clinic and Dr. Shouku. I plan on getting Invisalign done by him and so far I’ve had my Invisalign consultation, where I was shown what my teeth would realistically look like after the procedure using the itero machine. He customized the results to make it my dream smile and to make my dream a reality.

Dr Irfan Rehman

Orthopaedic Surgeon

I had an excellent experience with Dr. Irfan Rehma at Prime Medical Center – Barsha Heights. The doctor was very professional, patient, and truly listened to my concerns without rushing the consultation. Everything was explained clearly in a calm and reassuring way, which made me feel comfortable and confident about my treatment. The approach was caring, knowledgeable, and highly respectful. I really appreciate the attention to detail and genuine concern for patient wellbeing. I would definitely recommend Dr.irfan to anyone looking for a skilled and compassionate doctor.”

Dr Yarub Group - HMRT Polyclinic

Dentistry, Oral & Maxillofacial Surgery, + 1 more

The dentist and staff were amazing with our baby and my husband! 😊 So gentle, patient, and professional. Really appreciate the care and attention everyone received. Thanks for making it a positive experience for the whole family!😊 They made the experience so smooth. - We’re really happy with the care and attention our baby received. Thanks for making it a positive experience! - The clinic is so welcoming and kid-friendly! 👍 Great job making our baby feel comfortable. - Appreciate the clear explanations and care taken with our baby’s teeth. Thank you!

Dr. Selima Ben Miled

Obstetrician & Gynaecologist

Dr. Selima was our gynecologist and we couldn’t have asked for better care throughout the journey. She combines deep medical expertise with remarkable calm, empathy, and clarity in every consultation. She takes the time to explain, reassures without ever minimizing concerns, and makes you feel fully supported at every step. Her professionalism, availability, and genuine care made a real difference for us. We are extremely grateful and would confidently recommend her to anyone seeking outstanding gynecological care.

Eastman's Smile Solutions Dental Clinic

Dentistry

We have been coming to this location for past four years and I can’t say enough positive things about this clinic! The staff is very kind and attentive! Huge shoutout to our favourite dentist Dr. saba, that knows how to make my 7 year old actually excited about dentist. Me and my husband have been her patients as well and she is very gentle and knowledgeable. I enjoy coming to see her every time. I have sent so many friends and family to this clinic and will always vouch for them!

Dr Mohammad Shahid Alam

Internal Medicine Doctor

Dr. Shahed is the best doctor I have been consulting since 2008. He is one of the most experienced and knowledgeable doctors I have ever met. He listens patiently to his patients and prescribes the most appropriate and advanced medications. Previously, I was taking more than 250 units of insulin, but now I am taking only 15 units. His guidance has helped me control my diabetes effectively, and I am now very close to reversing it.

Dr Sameh Fahmy

Dermatologist

اول موعد لي مع الدكتور كنت متخوفه لانه اول مره معاه، وكانت في وحده من مريضاته موجوده في غرفه الانتظار، واااايد مدحت شغله، وفعلا ممتاز الدكتور ويعدني اتابع معاه جلسات لعلاج تساقط الشعر وبوافيكم ان شاء الله بالنتيجه بعد 6 اشهر… اشكركم جزيل الشكر

Dr. Ahmed Daabis

Neurologist

Dr. Daabis is exceptional! He took the time to explain everything thoroughly and made sure I understood my condition and treatment options. His expertise and caring approach truly made a difference in my experience. Highly recommend!

Dr. Andoni Diaz

Family Doctor

I visited Dr. Andoni Diaz today for the flu and had an excellent experience. He is incredibly caring and passionate, and he immediately put me at ease. I truly felt listened to and well taken care of. Highly recommend him .

Dr. Rashmi Fernandes

ENT Surgeon

She is so professional and kind, she did a great job with my eardrum surgery, and by the way the ladies in the front desk are very kind and polite

Dr Aditi Soni

Dentist

Dr. Aditi Soni takes the time to listen and makes sure you’re comfortable throughout. Excellent care and a very pleasant experience.