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Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

Subject: Complaint Regarding Overcharging and Lack of Consent – Dental Visit on 11 Feb 2025 I visited Dr. Heba Javed (Dental) for a check-up due to tooth pain on 11.02.2025 at 6:20 PM. I am writing to file a complaint regarding the way I was treated and charged during this visit. My consultation fee was AED 46, and I was required to pay AED 17 as coinsurance for the X-ray. Therefore, my total payable amount should have been AED 63. However, the cashier charged me AED 192. When I asked about the additional amount, I was told that an electric dental test had been performed and the remaining charges were for that. I was never informed by the doctor that this test would involve an additional cost of AED 650, nor was I asked for consent to proceed with it, which resulted in an extra AED 130 payable from my side. Furthermore: * The doctor did not explain or seek my permission before conducting the test. * The cashier issued me a receipt showing only AED 63, despite charging AED 192. * When I requested a receipt for the full payment, I was told approval had not yet been submitted. * If approval had not been obtained, I do not understand why the test was conducted without informing me or taking my permission, and why payment was collected in advance. * When I asked for a payment breakdown before paying, the cashier refused and asked me to pay first, and even after payment, no proper breakdown was provided. I am willing to pay the legitimate amount of AED 63 that I owe. I request that the additional AED 130 be refunded to me immediately. I intend to visit again tomorrow to resolve this matter. If it is not resolved, I will be compelled to pursue further action through the appropriate legal or regulatory authorities to protect my rights. I hope this issue can be resolved promptly and professionally. Sincerely, Shahzad

Prime Medical Center at Zero 6 Mall, Sharjah, UAE

Cardiology, Dentistry, + 12 more

I have been visiting Prime Medical Center for some time, and I would like to express my sincere appreciation for Dr. Salam, who is truly an outstanding doctor and one of the best doctors I have encountered. However, I would like to raise a concern regarding the conduct of some front-desk staff members. Specifically, the Arab cashier staff member, as well as the Arab and Filipino male staff at reception, demonstrated unprofessional behavior. The manner in which they communicated with patients was not appropriate and did not reflect the expected standard of service. As an employee of Air Arabia, our company has an agreement with the insurance provider, and Prime is one of our main clinics. As oer the normal process I can get a referal letter from any GP doctor in your clinic to see a specialist However, I was repeatedly informed that I needed to obtain a referral number directly from the insurance company . I would like to thank the local lady seated in the cashier area who took the initiative to assist me by checking directly with the doctor and obtaining the referral letter. Even after Dr. Rayan issued the referral, the Arab staff member refused to proceed with my registration, and the local staff member had to handle the registration herself. I hope this matter will be taken into consideration and reviewed to ensure a better patient experience in the future.

Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

I would also like to express my sincere appreciation for Dr. Hussain Ismail, who treated me during our visit to Prime Medical Centre Ajman on 08 February. From the very start, Dr. Hussain was calm, attentive, and extremely thorough. He took the time to properly assess my condition and, most importantly, was very mindful of the fact that I am a heart patient. This level of awareness immediately gave me confidence and reassurance. He carefully reviewed my medical history and current medications, and made sure that the treatment and medications he prescribed would not interfere with my existing heart medications. His approach was both cautious and well-informed, striking the right balance between treating my immediate condition effectively while prioritizing my long-term health and safety. Dr. Hussain explained everything clearly, answered our questions patiently, and ensured that I felt comfortable and well cared for throughout the consultation. His professionalism, medical expertise, and genuine concern for patient well-being truly stood out. Doctors like Dr. Hussain Ismail are the reason patients feel safe placing their trust in a healthcare facility. I am very grateful for the care I received and highly recommend him to anyone seeking a doctor who is knowledgeable, attentive, and genuinely patient-centered.

Dr. Elie Al Ahmar

Obstetrician & Gynaecologist

Je tiens à exprimer toute ma gratitude envers le Dr Elie. Grâce à lui, mon accouchement s’est déroulé dans les meilleures conditions possibles. Dès notre première rencontre, il a su me mettre en confiance avec sa bienveillance, son professionnalisme et sa grande expertise. Il a su répondre à toutes mes questions et a toujours été disponible pour m’accompagner tout au long de ma grossesse. Le jour de l’accouchement, il a été rassurant, calme et extrêmement compétent. Il a su gérer chaque étape avec une grande sérénité, ce qui m’a permis de vivre ce moment avec beaucoup de confiance. Son approche humaine et attentive m’a beaucoup touchée. Je suis reconnaissante pour son soutien et sa prise en charge impeccable. Grâce à lui, mon bébé est arrivé au monde dans des conditions idéales et je ne peux que recommander ce médecin à toutes les futures mamans. Un grand merci, Dr Elie, pour avoir fait de ce moment une expérience aussi positive !

My London Skin Clinic - DIFC

Dermatology

After seeing many dentists and still feeling anxious and uncertain, I was referred to Dr. Faryal by a close friend and that recommendation truly changed everything for me. From the moment I met her, she created a sense of calm, trust, and genuine care that immediately eased my anxiety. What makes Dr. Faryal exceptional is not only her remarkable skill and precision, but the compassion and patience she shows throughout the entire journey. She listens, reassures, and treats you with such sincerity that you feel completely safe in her hands. The results of her work are simply perfect natural, beautiful, and life changing. She didn’t just transform my smile , she restored my confidence and comfort in a way I hadn’t thought possible. I am deeply grateful to have found her and I truly couldn’t recommend Dr. Faryal more highly. She is a rare combination of artistry, professionalism, and genuine kindness.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

Dear Clinic Team AlBarsha I wanted to take a moment to express my heartfelt gratitude for everything you do. Your compassion, professionalism, and dedication to patient care trulyc make a difference in so many lives. Thank you for going above and beyond – it's truly appreciated! Sunita THANK YOU for the follow up and the effort A big thank you as well to Remilie, who was waiting for me when I arrived at the clinic and helped me a lot. She was smiling, caring, and kind, which made a big difference. Dr. Irfan Rehman was professional and kind. He listened to all my concerns, gave me enough time, and provided clear advice. The nurse Rennisha was also extremely kind, helpful, and always smiling. I would also like to thank the entire team — the radiology staff, cashier, the nurse who gave me the injection, and the Arabic staff at the pharmacy. Everyone was very professional and kind.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

I met the dentist at 2:00pm, before that I asked if dental coverage was included in my insurance plan and you guys said yes and I went ahead and consulted then you guys call me at 6 pm to pay 250aed for consultation and get reimbursed ? I double checked before the consultation because I’m switching the insurance company and this will be done in 3 days , meaning no money will be refunded. And I have to pay this ? It is my health, on that we agree but I love to be informed so I plan my money. BTW this is a mistake from both our sides , mostly yours thou ! So we should both pay so a 50% discount sounds reasonably fair given that you didn’t give me choice to . I could have waited for the insurance change or found a cheaper option. Apart from these, the Doctors were Both Great and friendly.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I recently visited Prime Medical for an emergency consultation for severe migraine and was attended by Dr. Shipra. From a clinical standpoint, her approach was thorough, well-structured, and highly professional. She demonstrated strong diagnostic acumen, promptly assessed the condition, and initiated appropriate management without delay. Throughout the process, she maintained clear and precise communication, ensuring that all necessary interventions were carried out efficiently. Her calm demeanor under pressure and adherence to sound clinical judgment were particularly reassuring in an emergency setting. I sincerely appreciate the quality of care provided and would confidently recommend Dr. Shipra for her clinical competence, professionalism, and patient-centered approach.

Dr. Khaleelullah Mohammed

General Practitioner

My recent visit was truly exceptional. The doctor demonstrated an outstanding level of professionalism, compassion, and expertise. From the moment I walked in, I felt listened to, understood, and genuinely cared for. The doctor took time to explain everything clearly, answered all my questions with patience, and ensured I was completely comfortable throughout the consultation. What impressed me most was the doctor’s attentive approach and commitment to providing the best possible care. The diagnosis and treatment plan were explained in a way that was easy to understand, and I left feeling confident and reassured. I am truly grateful for the excellent service and highly recommend this doctor to anyone seeking quality healthcare.

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

I went there to do the next checkup after taking all the medicines, before I came I have asked if it is okay to change the doctor since my previous doctor is on leave so they gave another but that new one is not clear with everything she just wasted my time going and paying the fees. She asked me to lay down coz she wanted to check but suddenly changed her mind and rescheduled me again . I supposed to have another ultrasound on the same day too but nothing happened.. she was in hurry and even asked me to go in without checking my bp and other stats first. She just read my previous results even if I already knew it and im totally clear about it

Dr. Sreelatha Gopalakrishnan

Fertility Doctor, Obstetrician & Gynaecologist

We had a very positive experience at the hospital. Doctor explained everything very clearly and patiently. The guidance given to us was simple, transparent and reassuring. The doctor’s nature is truly fabulous, very calm, understanding and supportive throughout the process. The staff members were extremely caring and cooperative. From reception to nursing team, everyone took very good care of us and made us feel comfortable at every step. Overall, we are very satisfied with the treatment, care and professionalism shown by the entire team. Thank you so much for your support and dedication.

Dr. Gulnaz Gazizova

Endocrinologist

An absolutely wonderful doctor — highly knowledgeable, experienced, and able to find the right approach to every patient. I always come to my appointments with pleasure, and most importantly, thanks to the doctor’s treatment plan, I need to visit less often. The doctor helps not only with common endocrine issues such as diabetes and pre-diabetic conditions, but also with concerns like chronic fatigue, mood changes, and overall well-being. I truly believe everyone should have a good endocrinologist, and I highly recommend this one. ⭐️

Dr. Saba Al Hadithi

Dentist

I’ve been a patient at Eastmans Dental Clinic for over 9 years and have always had a great experience. Dr Saba fix my teeth and smile and im really happy with the resultZ Recently, my sister was visiting me here in abu dhabi and needed urgent dental treatment, so I recommended EDC without hesitation. They took excellent care of her at short notice, were professional, kind and very efficient. My sister is extremely happy with the results. We both highly recommend it.

Dr. Konrad Wasylewski

Orthopaedic Surgeon

كل الشكر والتقدير للدكتور كونراد 🌟 كانت والدتي تعاني من تفتت شديد في عظم الورك ولم تكن تستطيع المشي بسبب الألم. بفضل الله ثم بفضل خبرة الدكتور ومهارته في تركيب دعامة للورك، تحسنت حالتها بشكل ملحوظ، وفي اليوم الرابع خرجت من المستشفى وهي تمشي على قدمها. نشكر الدكتور على اهتمامه، إنسانيته، ورعايته الممتازة. أنصح به بشدة لكل من يحتاج لجراحة عظام متخصصة

Dr Ahamed Namshir

Dentist

Getting braces was honestly one of the best decisions I’ve made, and Dr Ahamed made the whole journey so smooth. From day one, he’s been patient, clear, and genuinely supportive. Every appointment felt comfortable, and the results speak for themselves. I’m so happy with my smile now. Highly recommend

Dr Diljeet Kaur Gahir

Ophthalmologist

We visited Dr for my mother’s eye check-up, and she was exceptionally kind and understanding. She listened carefully, explained everything clearly, and made my mother feel comfortable and reassured. It’s rare to find a doctor who combines expertise with such genuine humanity. We are very grateful.