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Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

Clinic Process Feedback There is significant room for improvement in the current process flow. Registration and Payment: Upon entering, registration is completed, and co-payment information is shared at the front desk. However, after registration, patients are required to visit the cashier again once the doctor recommends any tests (e.g., blood tests). This is inefficient — especially when the consultation and tests are already covered under insurance. Suggestion: The registration staff should collect any required payments upfront to avoid patients standing in line multiple times for billing. Appointment Booking: Currently, there is no dedicated hotline or separate line for appointments — everyone has to call the same number, which often causes long waiting times. Suggestion: Introduce an online appointment booking system or outsourced call centre support to improve accessibility and convenience. Pharmacy Services: The pharmacy does not offer home delivery within the vicinity. This creates inconvenience for patients and can drive them to other clinics or pharmacies with better services. Suggestion: Implement a home delivery option similar to competitors (e.g., Aster Pharmacy) to enhance patient satisfaction and loyalty. Overall, streamlining payment and registration, improving appointment accessibility, and adding home delivery for medicines will significantly enhance patient experience and operational efficiency.

Prime Medical Center Sheikh Zayed Road

Dentistry, Cardiology, + 14 more

The waiting time for the doctor was unacceptable, even though there was just one patient ahead of me, as the nurse did not follow up and seemed busy with her own tasks. I had to ask another nurse more than twice about meeting the doctor, and despite their assurance to call me back, it unfortunately did not happen. Eventually, when I informed the receptionist that I wanted to cancel my appointment, only then did they page the nurse, who took me to the doctor’s office – all while the doctor was free the whole time. Moreover, I did not receive clear information regarding the swab test. The nurse told me the report would be ready after three days. Still, I only later understood that it was the culture test that actually takes three days, which should have been communicated clearly during my initial interaction. There were further issues with the request for a call back; the nurse did not call back or provide the correct information. Overall, the experience was frustrating as I had to wait for more than three hours to speak with the doctor.

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

We were referred to Dr. Kiran Sasi at Prime Hospital – Garhoud from the general surgery department because my wife had an accident that caused a serious issue with her hand. She needed a specialist in hand surgery, and Dr. Kiran was exactly the right person. He treated her with great care and professionalism, always taking the time to explain every step and make sure we understood everything clearly. We visited him around five times, and every time he was patient, kind, and very respectful. Thanks to his expertise and accurate treatment, my wife’s hand has improved a lot. Dr. Kiran Sasi is an excellent doctor — highly knowledgeable, experienced, and genuinely caring. We’re very satisfied with his work and highly recommend him to anyone looking for a hand surgery specialist

Dr Anil Kumar

Endocrinologist

My experience with Dr. Anil Kumar has been nothing short of exceptional. From the very beginning of my journey at Prime Hospital, he has shown remarkable care, professionalism, and compassion. Dr. Anil takes the time to truly listen, explain every detail clearly, and ensure that I always feel comfortable and informed. His calm demeanor and genuine concern for his patients make a world of difference, especially during times of uncertainty. I am deeply grateful for his dedication and support throughout my treatment. It’s rare to come across a doctor who combines medical excellence with such warmth and empathy. Thank you, Dr. Anil Kumar, for being such an amazing part of my journey.

Eastman's Smile Solutions Dental Clinic

Dentistry

I recently had a dental crown done by Dr. Mary at Eastmans Dental Clinic, and I couldn’t be happier with the results. She was very professional, gentle, and thorough throughout the entire procedure. Dr. Mary took the time to explain every step, ensuring I felt comfortable and confident. The crown looks and feels so natural—perfectly matching my other teeth. The clinic itself is clean, well-organized, and the staff are always welcoming and accommodating. I truly appreciate the care and attention I received. Highly recommended for anyone looking for quality dental work and a dentist who genuinely cares about her patients!

Allied Medical Centre

Endocrinology and Diabetes, General Medicine, + 16 more

I found communication to be lacking. Whilst the actual appointment was fine it was frustrating that no reminder was sent. I did have to call and was on hold for a long time to confirm. No pin or location was sent so I just had to use Waze and it did not bring me into the inner road when your clinic is put in. I ended up having to go behind and just putting paid parking and walking quite a distance otherwise I would have been very late. I tried to WhatsApp for confirmation and also the address and pin. Confirmation was sent a day later on the appointment but didn't receive anything on location.

Dr Riamol Nancy

Internal Medicine Doctor

I had a very positive experience at the Prime Medical Centre, Barsha Heights, Dubai. I went for a check-up to monitor my blood pressure, sugar level, and cholesterol level, and also to refill my medications. Dr. Riamol Nancy was excellent — she took great care of everything, asked detailed questions about my health, and explained all the necessary information clearly. Once my blood test results were released, Dr. Nancy personally called me to discuss the report and gave me valuable health tips to help manage my conditions. I am more than satisfied with her care and professionalism.

Dr.B Clinic

Cosmetic (Aesthetic) Medicine, Dentistry, + 5 more

I had a waist sculpting and liposuction procedure with Dr. Basem Al Halabi, and my experience was absolutely amazing! From the first consultation, the doctor was professional, honest, and made me feel completely comfortable and confident. The results look natural and exactly how I imagined — my body is now perfectly contoured 🤍 Post-surgery care was excellent, and the medical team was very kind and attentive. Honestly, it was one of the best decisions I’ve ever made, and I truly recommend Dr. Bassam Al Halabi to anyone considering sculpting or liposuction. 🙏

Prime Medical Center - Motor City

Cardiology, Dermatology, + 6 more

Dr. Nivas is an outstanding family doctor who truly cares about his patients. He takes the time to listen carefully, explains everything clearly, and always ensures we feel comfortable and informed. His compassion, professionalism, and dedication to patient well-being make every visit a positive experience. Our whole family trusts him completely with our healthcare needs. We’re so grateful to have Dr. Nivas as our family doctor — highly recommended!

Dr Yarub Group - HMRT Polyclinic

Dentistry, Oral & Maxillofacial Surgery, + 1 more

I had a wonderful experience at Dr Yarub clinic! The staff were kind and prfessional and the environment was clean and welcoming. A special mention to the receptionist, Mimi — she was incredibly friendly, helpful, and made the whole process smooth. She assisted me from the location , for my reimbursement insurance. Very dedicated on her job. Her warm attitude and efficiency also truly added to the positive experience. Highly recommended!

Dr. Farhat Ahmed Arsalan

Breast Surgeon, General Surgeon

I would like to express my sincere gratitude to Dr. Farhat Arsalan for the excellent care provided during my cholecystectomy. Dr. Farhat Arsalan was very professional, kind, and reassuring throughout the entire process. The surgery went smoothly, and my recovery has been very good. I truly appreciate the doctor’s skill, compassion, and dedication. I’m very grateful for the care and support I received.

Dr Meenu Mathur

Obstetrician & Gynaecologist

Last visit was very much okay. All the staff and nurses are professional and assisted Dr. Meenu in a very professional manner. I am truly grateful and I feel relieved that she’s my doctor. She’s very detailed, professional and has a very warm personality. You won’t feel any tension and she makes sure that there’s nothing to worry about.

Dr. Ahmed Abdel Haleem

Gastroenterologist

I was suffering from abdominal pain and acid reflux, and after visiting , my condition improved remarkably. He is an excellent doctor , very knowledgeable, honest, and highly professional. I truly appreciate his care and ethical approach. Highly recommended

Dr. Siarhei Sidaruk

Cardiologist

Dr Sadiruka and his nurse Ms Shalipa (if I am correct) are so caring and explained everything step by step that you knew exactly what was happening and why. The nurse is so friendly, and that takes any stress away. The best team :)

Dr. Yousef Boraie

Dentist

Dr. Boraie was incredible! He was very professional yet friendly, the whole procedure was smooth and painless. Dr. Boraie provided me with all the nece information and made sure I understood everything clearly. Higly recommended!

Dr Hima Mammen

Psychologist

shes really understanding makes sure you’re comfortable at every step in the way and helps you to take actions that are necessary for the process. definitely involves the client in the entire process and isnt just a one way road