Minor Skin Surgery

Curettage

Sevenoaks Medical Centre is always welcoming and appointments run on time. I was a little late and they were very understanding

Retinal Tear

Depression

Anxiety Disorder

Stress

Testosterone Replacement Therapy (TRT)

Extremely disappointing and unprofessional service.

On arrival, the receptionist completely ignored me while on the phone, failing even to acknowledge my presence or ask me to take a seat. I was left standing awkwardly before eventually sitting down and waiting around eight minutes.

The GP was also late and, despite apologising, initially appeared unaware of the reason for my appointment. I had already explained my situation in detail when booking, and the receptionist had specifically checked with the GP whether this was a service they could offer before confirming the appointment.

The most unacceptable part was being charged £115 for a 20-minute appointment, only to discover that the GP had already discussed my case with his colleagues, yet none of them felt confident prescribing what I needed. The GP himself confirmed that there had been considerable internal discussion about my situation. Apparently, only one other GP at the practice could potentially help, and he would need to come in specially as he does not work there regularly.

So, despite the practice having discussed my case internally and confirmed they could offer the service, I was still called in and charged £115 simply to be told that another appointment with a different GP was required. Why was this not established before booking? Why was I not informed of the situation following the initial enquiry, rather than being charged for an appointment that achieved absolutely nothing?

The entire experience feels cynical and money-driven, showing a complete disregard for patients’ time and money. The lack of professionalism was disgraceful, and I have still not received the promised follow-up. Needless to say, I will not be returning and would strongly caution anyone considering this practice.

ADHD Assessment

Attention Deficit Hyperactivity Disorder (ADHD)

ADHD Medication

She immediately offered an initial consultation explaining the process, providing resources, signposted and overall delivered a great service that made her feel supported, reassured and knowing exactly what to do next.

Child & Adolescent Mental Health

Josephine was professional yet friendly, attentive, and honest with her assessment and recommendations

Mr Mello Du

About Mr Mello Du

Areas of expertise

Education

Languages spoken

Dr. Jessica Fletcher-Rogers

5.00

(1 total patient reviews)

Dr Josephine Neale

4.98

(21 total patient reviews)

Dr Rashmi Verma

5.00

(4 total patient reviews)

Dr. Priya Nathwani

4.80

(5 total patient reviews)

Sevenoaks Medical Centre

4.92

(129 total patient reviews)

Sussex Premier Health

4.93

(260 total patient reviews)

Priory Hospital Ticehurst House

4.81

(759 total patient reviews)

Well Life Clinic Oxted

4.97

(455 total patient reviews)

Locations

The Priory Ticehurst House

Opening hours

Opening hours

Reviews