GenesisCare Cromwell Hospital 

164-178 Cromwell Rd, London, United Kingdom, SW5 0TU 

Overall Rating

Overall Experience

4.5

Friendliness

5

Wait time

4.38

Cleanliness

4.5

Top feedback

“Excellent team, supportive and professional. “
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Welcome to GenesisCare Cromwell Hospital

Oncology

About

GenesisCare are the cancer experts, offering world-class cancer care to patients across the world, creating better outcomes for patients with all types of cancer, taking patients through the journey from diagnosis to recovery.

In the London outpatient centre, located at Bupa Cromwell hospital, GenesisCare are able to provide cutting edge radiotherapy treatments, as well as the cancer therapy treatments and imaging available in the main hospital such as MRI scanning, chemotherapy and gamma-knife radiosurgery.

GenesisCare has a core ethos of treating their patients holistically, prioritising physical and emotional wellbeing, providing a care plan encompassing not only treatment but ensuring smooth recovery and emotional support too, even providing complementary transport to radiotherapy patients if required.

Treatments offered at GenesisCare Cromwell (London) include advanced radiotherapy, chemotherapy, wellbeing therapies and exercise medicine.

Location

Opening hours

Mon :
08:00 AM - 04:30 PM
Tue :
08:00 AM - 04:30 PM
Wed :
08:00 AM - 04:30 PM
Thu :
08:00 AM - 04:30 PM
Fri :
08:00 AM - 04:30 PM

Team

No results found

Sub-Specialties

Clinical Oncology
Medical Oncology

Special Interest

Prostate Cancer
Breast Cancer
Pancreatic Cancer
Acoustic Neuroma
Acute Lymphoblastic Leukaemia (ALL)
Acute Myeloid Leukaemia (AML)

Procedures

Radiotherapy
Image Guided Radiotherapy (IGRT)
Stereotactic Ablative Radiotherapy (SABR)
Cancer Prevention and Screening
Chemotherapy
Deep Inspiration Breath Hold (DIBH)

Reviews

4.6 Overall Patient Trust rating
Overall Experience
4.5
Friendliness
5
Wait time
4.38
Cleanliness
4.5
Prostate Cancer
5/8
Radiotherapy
3/8
Breast Cancer
1/8
Image Guided Radiotherapy (IGRT)
1/8
Pancreatic Cancer
1/8
Stereotactic Ablative Radiotherapy (SABR)
1/8
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Sort by:
Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Excellent team, supportive and professional.
Read more
GenesisCare Cromwell Hospital

Thank you for the positive review regarding your experience at GenesisCare. We will be sure to share this feedback with our team.

Overall Experience (3/5)
Friendliness (5/5)
Wait time (1/5)
Cleanliness (3/5)
Third day of radiation therapy and today I am still sitting in waiting room an 11.35am appointment and it Is 12.25. Every day so far kept waiting for appointment. Pretty unacceptable when treatment is only five mins.
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GenesisCare Cromwell Hospital

We’re sorry for the delays in starting your treatments, this is something we aim to avoid, where possible. Please can you email us at enquiries@genesiscare.co.uk with further information, including your contact details, and we will look into this for you as soon as possible.

Overall Experience (4/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Patient seen for:
Excellent quality of care... Professional, prompt, friendly, attentive. First class, state of the art treatment
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GenesisCare Cromwell Hospital

Thank you for your wonderful review of our staff and level of care. We will ensure your comments are passed on to our team.

Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Very friendly staff, no long waiting time,everything was very professional
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GenesisCare Cromwell Hospital

Thank you very much for your kind review. We are delighted to learn of your positive experience.

Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Caring staff, very sensitive towards patients.
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GenesisCare Cromwell Hospital

Thank you for sharing your positive experience at our GenesisCare Cromwell centre. Our team will be delighted to receive your feedback. We hope you are keeping well.

Overall Experience (4/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Everyone was very friendly and professional, although I would have liked to see name tags a bit more clearly so I could remember the staff’s names better. My only frustration was with the taxis, but that is feedback I should send to Addison Lee :)
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GenesisCare Cromwell Hospital

Hi there, thank you for sharing your review. We are sorry to read your message regarding your frustration with taxis. I will forward your feedback regarding name tags to our Cromwell Hospital team. We hope you are keeping well.

Overall Experience (5/5)
Friendliness (5/5)
Wait time (4/5)
Cleanliness (3/5)
Patient seen for:
Very good, thank you
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GenesisCare Cromwell Hospital

Thank you for your review!

Overall Experience (5/5)
Friendliness (5/5)
Wait time (5/5)
Cleanliness (5/5)
Patient seen for:
Very useful and important consultation
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GenesisCare Cromwell Hospital

Thank you for your review. We hope you are keeping well.

Other Reviews