74 results found for HIP IMPINGEMENT Clinics in STONEBRIDGE, BRENT

Very positive

Excellent experience and I am a medical insider

Friendly and attentive

Excellent in every respect. Only visited for a short outpatient appointment.

I was fully informed of all procedures. All staff were polite and friendly, and the entire process was carried out easily and within delays.

One small delay otherwise the operation was timely and the staff very good

Overall good except for the wait times.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Good and helpful staff

Very professional overall and quick to answer telephone with good advice regarding post operative queries.