115 results found for HEART SCAN Clinics in LANCASTER GATE, CENTRAL LONDON

The stuff are friendly, but it’s a big place I would have benefited from clear directions given instead of having to go back to reception again to ask for exactly where I need to go and what to do next.

I had an excellent impression. Nice and friendly team. I left feeling confident and well-informed. Highly recommend!

Excellent service throughout

I had been worried for some time and finally messaged One Heart on a Sunday evening. The next day I had a lunchtime face to face with Dr Guttmann., Seventy two hours later I had three tests (CT Coronary Angiogram, Echocardiogram, and ECG). The following Monday I had another face to face with Dr Guttmann. Everything was explained to me very clearly (why the tests were suggested, what they would involve, and then what they meant). A huge worry lifted in eight days. I received more than peace of mind. I was given thoughtful explanations and advice in everyday language, and suggestions for my future health. The staff were reassuring, clearly knowledgable, and answered all my questions. I was apprehensive before the CT, but the staff put me completely at ease. The echo and ECG were explained considerately and in detail by the physiologist. I would confidently recommend One Heart to anyone who is worried about symptoms they are experiencing.

This seems to be a well run establishment and the staff are caring. The hospital is very clean too.

Made sure my scan was done despite gadgetRon problems

I recently saw Mr Davis and he was wonderful. He was kind and put me at ease right away. The procedure was easy and he followed up with me by phone. His nurses were also fantastic. When I had a question, I got a prompt response which I really appreciated.

Good experience although some facilities a bit old

The operation on my left wrist had to be delayed by a few hours because a previous patient had overrun but the hospital ensured that this was not much of an inconvenience to me. Nursing and care and all staff of a very high standard.

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.