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Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

I visited Prime Medical Center at Oasis Mall for an ENT consultation. I was informed the night before by customer service that the consultation fee would be AED 250, and this was also confirmed at the reception. However, I was surprised to see a separate charge for an ear swab when it was time to pay. At no point before or during the consultation was I informed that this procedure would incur an additional cost. Additionally, the doctor mentioned that everything appeared normal prior to doing the swab, which makes it unclear why the procedure was even necessary. No explanation was given about the purpose of the swab, what it was for, or when I could expect any results, if there are results at all. I believe patients should be clearly informed in advance about any extra charges and the medical reasons for any additional procedures. I would appreciate it if you could review this case and clarify why the ear swab was performed and charged without prior notice or any follow up information. Thank you for your attention to this matter.

Dr. Kiran Sasi Peringathara

Orthopaedic Surgeon

We were referred to Dr. Kiran Sasi at Prime Hospital – Garhoud from the general surgery department because my wife had an accident that caused a serious issue with her hand. She needed a specialist in hand surgery, and Dr. Kiran was exactly the right person. He treated her with great care and professionalism, always taking the time to explain every step and make sure we understood everything clearly. We visited him around five times, and every time he was patient, kind, and very respectful. Thanks to his expertise and accurate treatment, my wife’s hand has improved a lot. Dr. Kiran Sasi is an excellent doctor — highly knowledgeable, experienced, and genuinely caring. We’re very satisfied with his work and highly recommend him to anyone looking for a hand surgery specialist.

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

We were referred to Dr. Kiran Sasi at Prime Hospital – Garhoud from the general surgery department because my wife had an accident that caused a serious issue with her hand. She needed a specialist in hand surgery, and Dr. Kiran was exactly the right person. He treated her with great care and professionalism, always taking the time to explain every step and make sure we understood everything clearly. We visited him around five times, and every time he was patient, kind, and very respectful. Thanks to his expertise and accurate treatment, my wife’s hand has improved a lot. Dr. Kiran Sasi is an excellent doctor — highly knowledgeable, experienced, and genuinely caring. We’re very satisfied with his work and highly recommend him to anyone looking for a hand surgery specialist

Gulf Family Clinic

Ophthalmology, Optometry

Complete fail. I had only one objective, being able to read my laptop screen. I still cant. I cant work, cant write, cant do emails. The staff were fantastic, the prescription totally wrong. I paid a huge sum of money for some amazing lenses which give me crystal clear distance vision but I cant read my laptop no matter which way I tip my head or how close or far the screen. Any my right eye aches, when I take the glasses off it feels like Ive been punched in the eye. Ive waited for a couple of weeks to see if I would get used to it and adjust to the lenses but this is still impossible and distressing.

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

Dr. Cristina always brings positive vibes and makes you feel truly cared for. She listens carefully to your concerns and ensures to run the necessary laboratory tests to prescribe the right medicine. She always checks if the medication suits me well. With her care, I never feel like I’m sick — my hemoglobin levels have improved, and even my asthma has gotten better. My only concern is waiting time even you are with appointment you need to wait . Yesterday was too long l understand sometime too many patients but still a concern. Burjuman team is always 👍

Prime Medical Center - Rahmania Mall

Imaging (Scans), Cardiology, + 8 more

Pharmacy at Prime Medical Center (Rahmaniya Branch) Mr. Vishnu at the pharmacy was unprofessional in handling customers. When I approached him, my number was already displayed on the screen, yet he told me to wait without checking it. His tone and manner were impolite. He also asked me to go to the cashier, even though I had already completed the payment, and my receipt was stamped and clear. When I asked him whether he had checked the stamp, his response was simply, “No.” I suggest that he receive proper training in customer service and communication skills.

Prime Medical Center - Motor City

Orthopaedic Surgery, Cardiology, + 6 more

Dr. Nivas is an outstanding family doctor who truly cares about his patients. He takes the time to listen carefully, explains everything clearly, and always ensures we feel comfortable and informed. His compassion, professionalism, and dedication to patient well-being make every visit a positive experience. Our whole family trusts him completely with our healthcare needs. We’re so grateful to have Dr. Nivas as our family doctor — highly recommended!

Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

Dr. Sally Almeshhedani is one of the best doctors I’ve ever met. She’s incredibly kind, patient, and attentive. She really listens and takes the time to explain everything clearly, which makes you feel comfortable and cared for. Her professionalism and compassion make every visit a positive experience. I truly appreciate her dedication and would highly recommend her to anyone looking for a doctor who genuinely cares about her patients.

Dr. Salman Waqar

Ophthalmologist

I am very satisfied with the services provided by Moorfields Hospital Dubai. From the very beginning, the front office staff were proactive in assisting me with follow-up matters related to my insurance. The pre-procedure explanation was clear and reassuring, the doctors demonstrated excellent professionalism, and the post-surgery care was truly attentive. Overall, I had a positive and comfortable experience throughout my treatment.

Prime Medical Center King Faisal

Urology, Cardiology, + 12 more

To improve patient safety and comfort, I recommend implementing a token system at the reception for registering patient details. This would help manage the flow of visitors, reduce crowding, and minimize the risk of infections—especially in waiting areas. A well-organized token system ensures orderly service and protects both patients and staff from unnecessary exposure.

Dr MA Christina Paule

General Practitioner

Dr. Cristina always brings positive vibes and makes you feel truly cared for. She listens carefully to your concerns and ensures to run the necessary laboratory tests to prescribe the right medicine. She always checks if the medication suits me well. With her care, I never feel like I’m sick — my hemoglobin levels have improved, and even my asthma has gotten better.

Dr. Kamal Ali Nakwache

Orthopaedic Surgeon

Dr. Kamal is an exceptional doctor who is compassionate and takes the time to listen to all my concerns From my initial consultation to my follow-up, the entire staff was professional, and Dr. Kamal provided clear, thorough explanations and a great treatment plan. I felt truly cared for and confident in the care I received God bless him

Dr. Sherif Makram

Dermatologist

دكتور شريف بصراحة فنان بالتجميل، شغله راقٍ ونتايجه طبيعية جداً، يوازن بين الجمال والذوق. • ما شاء الله عليه، دكتور شريف من أرقى وأدق أطباء التجميل، يشتغل بحب وإتقان كأنها لوحة فنية. • ذوقه عالي ولمسته ناعمة، فعلاً يعرف شو يناسب كل وجه بطريقة احترافية. • الثقة بدكتور شريف ما تجي من فراغ، نتائجه تتكلم عن نفسها 👌

Dr. Niloofar Falah

Nutritionist

nutritionist who helped me create a personalized diet plan that actually works! I’ve seen great results in my weight and energy levels. She listens carefully, explains everything clearly, and motivates you to stay consistent. Highly recommend❤️❤️❤️

Miss Huda Al Bukhari

Clinical Psychologist, Psychologist

It was a very pleasant experience I had from Dr Huda, it was very easy to talk with her about everything, it was like we have known on another for years it was that easy to talk. Very professional!

Dr. Raghdah Alzuhairy

Dentist

We know Dr. Rahdah for over two years She was recommended by our friend when we found out that my son has to wear braces She is not only professional but also kind and patient Great doctor 💕