Search and find a trusted Doctor

Prime Medical Center Sheikh Zayed Road

Cardiology, Clinical Pathology, + 14 more

I am submitting this formal complaint to express my strong objection to the additional consultation fee I was unfairly charged during my recent visit. Both doctors I initially consulted explicitly requested that I undergo an ultrasound examination. I did not request or schedule this test on my own initiative. The appointment was arranged by your affiliated diagnostic center, which determined the date based on their own availability — not mine. After completing the ultrasound, I returned to the hospital for a follow-up with the same doctors regarding the same medical issue. To my surprise, I was informed that I must pay a new consultation fee because the visit occurred on the eighth day instead of within the seven-day follow-up period. This reasoning is both unreasonable and unjust. It is entirely illogical to hold the patient responsible for scheduling constraints caused by the hospital’s own diagnostic center. The policy should not be applied mechanically when the circumstances clearly fall outside the patient’s control. Such practices reflect poor patient service and disregard for fairness, undermining trust in your institution. Rules are established to regulate, not to exploit or burden patients who are simply following doctors’ instructions in good faith. I therefore demand a full review of this case and the immediate cancellation of the unjustified additional charge. I also expect written confirmation that this issue has been addressed to prevent similar incidents in the future. Sincerely Mohamed

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Assalamu Alaikom, I want to sincerely thank Dr. Sabah Khalid and Nurse Ms. Natalia and another nurse with her for the wonderful care they gave me when I was very sick and struggling with the flu. They were both so kind, gentle, and caring — I truly felt looked after. Dr. Sabah made sure I received the right treatment and medicine, which helped me recover faster and feel strong enough to take care of my daughter and husband who were also sick. Nurse Natalia was so patient and comforting throughout the process, and her warmth meant a lot to me during that difficult time. I myself witnessed how everyone was so busy attending all patients who were sick that time, inspite and despite off, you can still see the smile from their face which really made you feel you will get well don't worry, we are here.... I’m deeply grateful for their compassion and dedication. They didn’t just treat my illness — they genuinely cared, and that made all the difference. Thank you all from the bottom of my heart. May ALLAH bless you good health and all the workers who are really ready to give care to their patients.

Prime Hospital Garhoud

Clinical Pathology, Dentistry, + 19 more

I’ve been seeing Dr. Anil Kumar for my diabetes management, and I couldn’t be more grateful for his care and expertise. From the very beginning, Dr. Anil Kumar took the time to understand my medical history, lifestyle, and goals. He explained every step of my treatment plan clearly and helped me make realistic, sustainable changes to manage my blood sugar levels. What really stands out is how compassionate and encouraging Dr. Anil Kumar is. He genuinely cares about his patients and makes sure you never feel rushed or judged. He answers all my questions thoroughly and always follows up on test results promptly. Thanks to his guidance, my A1C levels have improved significantly, and I finally feel in control of my health. The clinic staff is also warm and professional, and appointments are always on time. It’s rare to find a doctor who combines deep medical knowledge with such kindness and patience. I highly recommend Dr. Anil Kumar to anyone looking for an endocrinologist who truly understands diabetes care and is committed to helping patients live healthier, happier lives.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

i visited your branch for the first time, and unfortunately, my experience was not as smooth as I had hoped. The front office staff seemed disengaged, and my file was passed between three different people, which caused unnecessary delays. When it came to the insurance process, I clearly informed the staff that my insurance does not require any copayment—it is fully covered. However, he was repeatedly told that I needed to pay 20%, and I was charged. After I returned from the clinic, I received a call from your team admitting it was a mistake and that I shouldn’t have been charged. By then, I had already reached home. I kindly urge you to train your staff to listen carefully to customers. Not every customer is misinformed—sometimes, they are right. A little attention and respect can go a long way in improving the customer experience. I’ve visited your Mizhar and Warqa branches before and never faced such issues. I hope this feedback helps improve service quality at this location.

Dr. Khaldoon Abo Dakka

Cardiothoracic Surgeon

I recently underwent a VATS procedure under the care of Dr. Khaldoon Abo Dakka, and I can confidently say that I was in the best hands possible. He is an excellent thoracic surgeon. Highly knowledgeable, professional, and genuinely compassionate. From the very beginning, Dr. Khaldoon patiently answered all my questions and took the time to explain every step of the process. His calm and reassuring manner helped ease my worries and gave me full confidence in his care. What stood out the most was his genuine concern for his patients. it’s something you can truly feel. He guided me from start to finish with kindness and sincerity. I’m deeply grateful for his expertise and the compassion he showed throughout my recovery. If you ever need a thoracic specialist, I wholeheartedly recommend Dr. Khaldoon Abo Dakka at Prime Hospital. You’ll be cared for by someone who not only excels in his field but also truly cares for his patients

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I recently visited Dr. Jincy for my child’s check-up, and I’m very happy with the care we received. She is an excellent pediatrician—patient, kind, and very knowledgeable. She takes time to listen to all concerns and explains everything clearly, which makes parents feel comfortable and reassured. My child also felt very relaxed during the visit. I truly appreciate her friendly approach and genuine care. Highly recommend Dr. Jincy to anyone looking for a dedicated and compassionate pediatrician. Sister Sandhya is also very cooperative and very calm. Sister Sandhya is very kind, caring, and professional. She makes patients feel comfortable and is always ready to help with a smile. Her gentle approach and attention to detail show her genuine dedication to her work. I truly appreciate her support and the way she handles everything with patience and compassion.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

I had no problem with Dr. Nermeen and her nurse but there was one particular nurse in the same reception area that was very rude. I was talking to her and she would not look at me and answer me. Complelety ignored me and was rude. I informed her supervisor and her supervisor called her so we can address the problem and she continued to be disrepectful and completely missed the issue of her being rude. She was even glaring at me while talking to me and talkingover her superior as well as when In was explaining. She needs to be trained again how nurses should conduct themselves. Out of all the nurses I have encountered at Prime in different branches, I have NEVER encountered anyone as rude and as disrepectful as this nurse. I could not see her name clearly as it was a bit long and the name tags were small.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

I was disappointed to experience the level of health care in this centre which used to be much better. The nurses did not know how to perform the ECG as the wires fill down several times and the 2 nursses were clueless on how to put the wires and even where exactly to put them!!! The lab technician who took the sample was stressed and wanted just to finish the task fast as it seemed. He ended up injurying me twice with the needle which caused me to have blue marks for several days in my lefthand. He had to take the blood samples from the right hand!!! When i told the doctor about all of that, he looked unconcerned even when I questioned the ECG part and always shifted the discussion towards a long term medications before even completing all the analyses and diagnoses!!!

Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

I had an excellent experience with Dr. Ahmed, He is not only highly knowledgeable in his field, but also very patient, attentive, and compassionate. He took the time to listen to all of my concerns, explained the diagnosis in a clear and reassuring way, and offered effective treatment options tailored to my needs. What really stood out was his professionalism and calm demeanor, which immediately put me at ease. The entire process from the consultation to the follow up was smooth and well-organized. His staff was also friendly and efficient, making the whole experience even better. I would highly recommend Dr. Ahmed to anyone in need of an ENT specialist.

Dr Aida Hussen Alkhatib

Obstetrician & Gynaecologist

My first visit with Dr. Aida was on August 10, 2025 — and Alhamdulillah, I became pregnant later, with my first consultation during pregnancy on February 23, 2025. Since then, I’ve had 16 consultations and 17 ultrasounds with her. From the beginning until delivery, Dr. Aida has always been kind, professional, and supportive. She explains everything clearly, gives helpful advice, and provides the best medical care. Even though I’m far from my family, I always felt safe, calm, and confident under her care. Truly grateful for Dr. Aida’s dedication and compassion. 💖 #dini #indonesia

Dr Rizwan Abdul Qazi

Gastroenterologist

I was suffering from acidity. I had multiple times chowing my salivas during my sleep. Besides my vocal curd was swelling due to the acidity.. Dr. Rizwan explained the reason, did endoscopy, ultrasound and given the medication. I am absolutely getting better and following all the diet control he has advised. I appreciate Dr. Rizwan for the details check up and continuous follow up. Also I appreciate to Ms. Shikha, the nurse for following up and providing the best service during the visit at Prime clinic.

Dr. Mary Aziz

Dentist

I had a dental appointment with Dr. Mary yesterday, and as always, she exceeded my expectations! Her gentle touch and smooth technique make every visit comfortable. It's clear that she truly cares about her patients and their dental health. Additionally, her assistants are incredibly friendly and fantastic at what they do, making the whole experience even better. I always leave feeling confident about my smile. Thank you, Dr. Mary, for your amazing work and for having such a wonderful team!

Dr. Omnia Sakkot

Cosmetic Doctor, Dermatologist

Dr. Omnia is truly exceptional! 🌸 She’s not only highly skilled and knowledgeable, but also incredibly kind and attentive. Every treatment I’ve done with her has given me amazing, natural-looking results. She takes her time to explain everything clearly and makes you feel completely comfortable and confident. The clinic is spotless, elegant, and very professional. I couldn’t recommend her enough — she’s honestly the best dermatologist and aesthetic doctor I’ve ever met! 💫

Dr. Achraf Hejazi

Ophthalmologist

Doctor Achraf really went into details when finding out what’s wrong with my eye condition. No one has ever found out or at least told me I also got astigmatism. I wanted to do LASIK and he has guided me in the correct tests I must do to see eligibility for the procedure. The Pentacam report which seemed very complicated was explained clearly and I fully understood. I highly recommend to go and visit him if you need to get an eye check up from a real expert.

Dr. Satendra Kumar Multani

Endocrinologist

Dr Multani is very informative and helpful. He takes the time to explain every detail clearly and ensures that his patients fully understand their condition and treatment. He treats his patients with utmost sincerity, compassion, and professionalism. His genuine care and dedication make every visit a pleasant and reassuring experience. Please continue your excellent service — it truly makes a difference.

Dr. Weam Yaghi

Dermatologist

I did many treatments with Dr. weam (botox,hair treatments and skin tags removal) I get a very good results and much satisfied She explained very well my case and give me the best treatment plan and I never feel pain within and after the treatment , I really appreciate her effort at work and highly recommend as one of the best dermatologist at AlAin