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Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Dear Team, I have been a patient at your hospital and both of my pregnancies have been managed under your care under the observation of Dr. Meenu Mathur. My first pregnancy was managed by Dr. Meenu Mathur without any concerns, and my second pregnancy was also under her care at Al Nahda, Sharjah. At 38 weeks of pregnancy, with an expected due date of 17 June, I attended my scheduled appointment with Dr. Meenu Mathur on 4 June. A CTG was performed, and I was informed that the baby was doing well. However, on 5 June, I noticed reduced fetal movements from the morning onward. As a mother caring for a one-and-a-half-year-old child and being alone at home while my husband was on duty, I faced difficulty reaching medical care immediately. Since I live in Sharjah and the hospital is located in Dubai, arranging transportation took some time. Concerned about the reduced fetal movements, I visited your Al Nahda, Sharjah clinic on the evening of 5 June. I attempted to book an appointment through the application, but it was not functioning at that time. As Dr. Meenu Mathur was off that day, I attended as a walk-in emergency patient seeking assistance under Dr. Manar Hajali. Initially, I was informed by Ms. Nisha from the nursing staff (working under Dr. Meenu Mathur) that there were four patients waiting and that I would need to wait for my turn, which I was fully prepared to do. However, within a minute, I was informed that the doctor would not see me and that I should proceed directly to the hospital. I explained my situation to Ms. Nisha, including my concern regarding reduced fetal movements, the fact that I was alone, and the distance I still needed to travel to the hospital. I specifically requested that someone simply check the baby’s heartbeat to provide reassurance while I made my way to the hospital. At that point, I was informed that there were other patients waiting and that another patient at 41 hweeks of pregnancy was considered a higher emergency priority than my case. My request was declined. Despite this being a brief and basic assessment that could potentially have been completed within a minute, neither the nursing staff nor Dr. Manar assessed me or performed even a fetal heartbeat check. When I eventually arrived at the hospital and explained the incident, the nursing staff there expressed concern and advised that, at a minimum, the baby’s heartbeat should have been checked before directing me elsewhere. Thankfully, my baby was delivered safely the following day. While I am grateful that the outcome was ultimately positive, I remain deeply concerned by the experience I had at the clinic. A woman at 38 weeks of pregnancy reporting reduced or absent fetal movements should, in my understanding, be treated as an urgent case regardless of physician assignment or patient queue volume. At the very least, a basic assessment or fetal heartbeat check should have been performed before redirecting me. Following this incident, I escalated my concern through the appropriate channel and met with Mr. Faisel (PRO/Admin) at Prime Clinic, Al Nahda, Sharjah on 13 June. I explained the entire sequence of events and requested that the matter be investigated. Mr. Faisel requested one day to review the incident. On 14 June, I received a follow-up call. During this discussion, I was informed that my visit occurred on a Friday and that there had been a shortage of doctors on that day. I was also informed that I had crossed my expected labour date. However, this information was factually incorrect, as my due date was 17 June and I attended the clinic on 5 June, which was prior to the due date. Additionally, I was informed that the doctor’s decision to redirect me to the hospital was made for the betterment of the patient. While I understand and respect clinical judgement, I respectfully disagree with the handling of my case. My concern is not that I was advised to proceed to the hospital, but rather that no immediate assessment or reassurance was provided despite reporting reduced fetal movements and specifically requesting a fetal heartbeat check. I was distressed, alone, and concerned for my unborn baby. Being told that another patient was “more emergency” than my case without any assessment felt dismissive and inappropriate. Emergency presentations should be assessed individually based on clinical need rather than queue status, physician assignment, or staffing shortages. I also do not believe that shortage of doctors or the fact that it was a Friday should justify the refusal to perform even a basic assessment before directing a pregnant patient elsewhere. I believe this situation represents a serious lapse in patient care and raises concerns regarding how emergency presentations are handled within the clinic. No other pregnant patient should have to experience a similar situation during such a vulnerable stage of pregnancy. I would appreciate a formal review of this incident and an explanation of the clinic’s policy regarding the management of pregnant patients presenting with reduced or absent fetal movements. I look forward to your response. Yours sincerely, Jisha J.

Dr. ahmed hassn

General Surgeon, Weight Loss & Bariatric Surgeon

Dr. Ahmed Hassn — outstanding surgeon and a doctor who immediately inspires trust. I chose Dr. Hassn after a thorough comparison of several leading laparoscopic surgeons in Dubai for my cholecystectomy. He was, without question, my number one choice — and the entire experience confirmed this was the right decision. From the very first consultation, Dr. Hassn demonstrated the qualities that distinguish a truly top-tier specialist. He was clear, direct, and honest. His clinical confidence was matched by a warm, respectful manner that immediately put me at ease. He treats patients as intelligent adults, takes time to explain, and answers every question without rushing. The surgery itself was performed flawlessly. Recovery was smooth from day one — minimal pain, no complications, normal eating within 48 hours. At the two-week follow-up, Dr. Hassn confirmed excellent healing on palpation and reviewed the histology results with care. He is exactly the surgeon you want when you need someone you can fully trust with your body and your outcome. King's College Hospital Dubai Hills — a facility that matches the quality of its doctors. The clinic itself is excellent. The physical environment is impeccable — clean, comfortable, and designed thoughtfully around patient experience. All inpatient rooms are private, which provides genuine dignity and quiet for recovery. The pre-operative consultations, anaesthesia review, and admission process were handled by a highly professional medical team, with strict attention to safety protocols and patient communication. The nursing staff in particular deserves special recognition for their attentiveness and competence. Business processes based on UK standards are well-organised — appointments, lab results, payment, and discharge documentation all flow smoothly through their patient app and coordinator team. The pre-anaesthesia consultation was thorough, the surgery was on schedule, and post-operative care was structured and reassuring. My recommendation For anyone in Dubai facing gallbladder removal — Dr. Ahmed Hassn at King's College Hospital Dubai Hills is an absolute recommendation. Outstanding surgeon, excellent facility, professional team, and a clinical outcome that confirms why this combination is among the best Dubai has to offer.

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

I would like to express my heartfelt gratitude to Dr. Khaldoon Aboo Dhaka and Nurse Ms. Sagri for the exceptional care and support they provided to my wife throughout her treatment journey. We went through a very difficult and stressful period, dealing with ongoing respiratory issues, multiple investigations, surgery, and uncertainty about the diagnosis. From the very beginning, Dr. Khaldoon demonstrated outstanding professionalism, expertise, and compassion. He carefully guided us through every step, explained the findings in detail, and ensured that we felt supported and reassured throughout the process. A special thanks to Nurse Ms. Sagri for her kindness, patience, and caring attitude. Her support and encouragement made a significant difference during our hospital visits and recovery period. She consistently treated us with warmth and genuine concern, which we deeply appreciated. Thanks to the dedication of Dr. Khaldoon and his team, the underlying cause was identified and treated, and my wife is now recovering well. We are truly grateful for the excellent medical care, empathy, and commitment we received. May God bless Dr. Khaldoon Aboo Dhaka, Ms. Sagri, and the entire team with good health, happiness, and continued success. We highly recommend them to anyone seeking exceptional medical care and compassionate treatment.

Dr. Khaldoon Abo Dakka

Cardiothoracic Surgeon

I would like to express my heartfelt gratitude to Dr. Khaldoon Aboo Dhaka and Nurse Ms. Sagri for the exceptional care and support they provided to my wife throughout her treatment journey. We went through a very difficult and stressful period, dealing with ongoing respiratory issues, multiple investigations, surgery, and uncertainty about the diagnosis. From the very beginning, Dr. Khaldoon demonstrated outstanding professionalism, expertise, and compassion. He carefully guided us through every step, explained the findings in detail, and ensured that we felt supported and reassured throughout the process. A special thanks to Nurse Ms. Sagri for her kindness, patience, and caring attitude. Her support and encouragement made a significant difference during our hospital visits and recovery period. She consistently treated us with warmth and genuine concern, which we deeply appreciated. Thanks to the dedication of Dr. Khaldoon and his team, the underlying cause was identified and treated, and my wife is now recovering well. We are truly grateful for the excellent medical care, empathy, and commitment we received. May God bless Dr. Khaldoon Aboo Dhaka, Ms. Sagri, and the entire team with good health, happiness, and continued success. We highly recommend them to anyone seeking exceptional medical care and compassionate treatment.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

Dr. Shaimaa was polite and attended to the concerns I raised. She also informed me of the next steps that needed to be taken. She noted that I would have to take an IV injection immediately since I was weak from vomiting several times. However, the nursing team was not helpful at all. When I informed them that I needed a sick‑leave certificate, I paid and proceeded to treatment room #18. When I went there, an extremely unhelpful staff member named Alice (assuming she was a nurse) made me walk from Room 18 to her individual desk in a separate corner and asked me to write down details that were already available in the system. I told the nursing team that I was weak and needed the IV immediately, yet they still insisted that I walk around even though I was feeling very unwell. They should have administered the IV first before expecting an already sick patient to walk around the premises. If the nurses did not have access to the system, they should have simply given me the paper so I could write down the details while standing near Room 18, instead of making me walk back and forth unnecessarily.

Dr. Usha Kiran Talakere

Obstetrician & Gynaecologist

I was diagnosed with **Grade 4 Endometriosis**, a condition that had been causing significant pain and affecting my quality of life. I underwent **laparoscopic surgery for endometriosis** under the care of **Dr. Usha Kiran**. From my very first consultation, Dr. Usha Kiran demonstrated exceptional compassion, patience, and expertise, making me feel comfortable and confident throughout my treatment journey. She explained every step of the treatment clearly, which gave me confidence and peace of mind throughout the process. The surgery was handled with exceptional expertise, and I felt genuinely cared for during my recovery. In my experience, Dr. Usha Kiran is among the **best gynecologists in Dubai**. What I appreciated most about her service was her professionalism, kindness, and dedication to her patients' well-being. I am truly grateful for her excellent care and would highly recommend her to anyone seeking expert gynecological treatment. Thank you, Dr. Usha Kiran, for helping me regain my health and quality of life.

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

I am extremely grateful to Dr. Iza Roelle Maniego for the excellent care and treatment I received. She performed my laparoscopic myomectomy with exceptional skill and professionalism. From the initial consultation to my recovery, she demonstrated remarkable expertise, dedication, and compassion. I was truly impressed by her knowledge, attention to detail, and commitment to providing the best possible care for her patients. She took the time to explain the procedure clearly, answered all my questions, and made me feel comfortable and confident throughout the entire process. Thanks to Dr. Maniego’s outstanding surgical skills and dedication to her work, my surgery was successful, and my recovery has been going well. I highly recommend her to anyone looking for a highly competent, caring, and dedicated doctor. She is truly an exceptional physician who goes above and beyond for her patients. Thank you, Dr. Maniego, for your excellent care and unwavering dedication. I deeply appreciate everything you have done for me. ❤️

Dr Arun Karanwal

Oncologist

Dr. Arun’s expertise, compassion, and dedication make a profound difference in patient care. From the very beginning, he has been incredibly knowledgeable, reassuring, and attentive, always taking time to explain every detail clearly and patiently. What truly sets Dr. Arun apart is not only his outstanding medical expertise but also his genuine compassion and unwavering support. He treats patients with kindness, respect, and empathy, making even the most difficult moments feel more manageable and giving families confidence and peace of mind. His calm, caring approach and commitment to providing the very best care have been invaluable throughout our journey. We are deeply grateful for his professionalism, encouragement, and the extraordinary level of care he provides. A special mention to Mr Mohd Tabrish and Sr Nancy for their support. Thank you for being such an outstanding doctor and an exceptional human being.

Allied Medical Centre

Endocrinology and Diabetes, Imaging (Scans), + 16 more

I have an appointment for my Chest Xray. The reception staff (Male) greeted me very well. But, the most amazing experience I had was with Ms. LIZEL (Radiographer/Xray Staff) who accommodated me like I was a very important person in the room. She called my name with a sweet smile and assisted me all throughout my XRAY. She made me feel like she's there for me not just to take imaging of my chest but as a family who truly cares for her patient. My anxiousness was replaced with comfort and relaxation. She is very nice staff that made me want to come back again even if I had no sickness. I hope this letter find its way to the MANAGEMENT. SHE DESERVES WHATEVER PROMOTION OR ANY REWARD A NICE STAFF LIKE HER. Truly, this is not only my satisfaction, I can assure other patients commended her already before me. Thank you, AMC and to Ms. Lizel. What an amazing journey I had in a single amount of time.

Prime Medical Center - Motor City

Orthopaedic Surgery, Cardiology, + 6 more

I like to share and escalate this as I have been visiting the branch from last 9-10 years. Everything was fine but we observed from last year that there are lot of air freshners added to the place which are so strong that it is most of the time hard to bear it. I request to close those all air freshers so people can have normal air to breathe. I was there for my one kids normal check up appointment and when we landed at pharmacy, to my surprise there was also a lot of air freshner that didn't cause irritation to me but also my other kid who stayed with me at pharmacy start complaining soar throat. Requesting the concern team to get rid of those air fresheres removed as soon as possible. I heard other visitors complaining about same and you can check with the staff as well to confirm how many visitors request them to turn off those air freshners. Thank you for your understanding.

Mediclinic Airport Road Hospital

Nuclear Medicine, Oncology

I visited Dr Aatif for recurrent urine infections. I have visited several other urologist before but Dr Aatif is one of the most outstanding physician that I met. I am very anxious with my urinary tract infection being happening again and again and was seeking for a proper solution to this problem. Dr. Aatif immediately made me feel relaxed and comfortable with his kind attitude and confident reassurance. He explained me my disease and his plan of management in simple words and gave me instructions which were easy to follow. With his treatment and care, I was finally able to get rid of my infection. I would highly recommend Dr Aatif to all patients who are suffering with urine infections. And I would like to thank Dr Aatif for his care and support.

Dr. Menwal Harb

ENT Surgeon

Dr. Menwal is a true gentleman. He takes the time to listen to what you want, gives honest advice based on his expertise, and makes you feel comfortable every step of the way. Honestly, I can’t describe how happy I am with my nose. I had all three procedures done, and everything went smoothly. It was genuinely one of the least painful surgeries I’ve experienced, and I’m so happy with the results. I truly feel lucky to have met such a talented and brilliant doctor. Dr. Menwal Harb, الله يوفقه يارب ويجزاه خير، and thank you for everything.

Advanced Care Oncology Center

Imaging (Scans), Oncology

From arriving with ease to the convenient parking and welcome at the door by security .. to reception team and nurses .. along with the Doctor and Team radiology .. Everything was just fantastic. I felt they all cared , they were friendly and patient as well as ensuring I was treated with respect .. I suffered very little side effects throughout my treatment and can say this was due to the support and careful set up of my treatment and am very grateful to all .. Thank you

Dr. Murali Krishna Neelakantan

Cardiologist

I first saw Dr. Murali last January 2026 and he took care of me really well. He made me feel at ease before I had my procedure and he has been keeping a close eye on my progress so that my health improves. I came to today for my follow up and he continues to be an amazing doctor. He listens to my concerns and conducted a thorough check-up to make sure I’m on track. I highly recommend Dr. Murali.

Dr. Nassim Hamameh

Obstetrician & Gynaecologist

Dr. Nassim is simply the best. Throughout my pregnancy, she gave me confidence, comfort, and exceptional care. When my delivery turned into an emergency C-section, I knew I was in safe hands because of her calmness, expertise, and dedication. Thanks to her, my precious Pierre arrived safely, and for that I will be forever grateful. We are so lucky to have had such an amazing doctor by our side.

Dr. Farha Dheeba khan

Family Doctor

Dr. Farha is one of the best doctors we have ever met. She is knowledgeable, patient, and always takes the time to answer all our questions clearly. What impressed us most was her willingness to respond to messages even outside working hours. Having lived in this country all our lives, we can confidently say she is among the finest doctors we have encountered. Highly recommended 🥰