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Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

Clinic Process Feedback There is significant room for improvement in the current process flow. Registration and Payment: Upon entering, registration is completed, and co-payment information is shared at the front desk. However, after registration, patients are required to visit the cashier again once the doctor recommends any tests (e.g., blood tests). This is inefficient — especially when the consultation and tests are already covered under insurance. Suggestion: The registration staff should collect any required payments upfront to avoid patients standing in line multiple times for billing. Appointment Booking: Currently, there is no dedicated hotline or separate line for appointments — everyone has to call the same number, which often causes long waiting times. Suggestion: Introduce an online appointment booking system or outsourced call centre support to improve accessibility and convenience. Pharmacy Services: The pharmacy does not offer home delivery within the vicinity. This creates inconvenience for patients and can drive them to other clinics or pharmacies with better services. Suggestion: Implement a home delivery option similar to competitors (e.g., Aster Pharmacy) to enhance patient satisfaction and loyalty. Overall, streamlining payment and registration, improving appointment accessibility, and adding home delivery for medicines will significantly enhance patient experience and operational efficiency.

UPANDRUNNING Medical Center LLC

Pain Management, Chiropractic, + 9 more

I have been attending this clinic for the past month or so , I have to say my daughters physio Therapiest Daniela in Up and running have been absolutely phenomenal, super passionate 100% with about daughter case. , her passion wanting to see the best for my daughter’s scoliosis absolutely made me as a mother at ease comfortable to drive more than half an hour to clinic just to have my daughter in her hands . She was the first one to find out about my daughter shorter leg than the other leg and how it affected her hip and the way she stands. We were able to fix this problem that was one the biggest stress for me as a mother Super happy and grateful already see tremendous results with my daughters back and pain gone 98% of the time. Thanks is not enough . Will drive even an hour if I have to, have to say one of the best physio Therapiest I dealt with in Dubai. Super friendly, patient, great teacher to my daughter even though she had a bad injury in her arm yet she gave her all to help my daughter Thank you a million and so glad God led me to you .

Prime Medical Center Sheikh Zayed Road

Dentistry, Cardiology, + 14 more

The waiting time for the doctor was unacceptable, even though there was just one patient ahead of me, as the nurse did not follow up and seemed busy with her own tasks. I had to ask another nurse more than twice about meeting the doctor, and despite their assurance to call me back, it unfortunately did not happen. Eventually, when I informed the receptionist that I wanted to cancel my appointment, only then did they page the nurse, who took me to the doctor’s office – all while the doctor was free the whole time. Moreover, I did not receive clear information regarding the swab test. The nurse told me the report would be ready after three days. Still, I only later understood that it was the culture test that actually takes three days, which should have been communicated clearly during my initial interaction. There were further issues with the request for a call back; the nurse did not call back or provide the correct information. Overall, the experience was frustrating as I had to wait for more than three hours to speak with the doctor.

Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

Hello, Prime was known for its hospitality and great staff. However as per the last visit both the dr. And nurse behaved unprofessionally. The moment I sat down and before I said any word the dr said to be “come on, give a reason to give you sick leave “ before checking my medical records. What I was a dr says that to a patient specially to the one with a valid medical history. No questions and no analysis and straight up assumption and not being considerate of patients. I have then informed him that I have a record and I was recommended to visit a neurologist and I want the recommendation letter, I told him my MRI Result and everything. He did no diagnoses at all and I was the one who recommended all the blood tests that needed to be done The nurse on the other hand was aggressive and forced me to pay for the visit and then buying the medication before I could get an off. I requested to be transferred to the ENT. Overall the experience was horrible.

Dr. Federico Di Francesco

Plastic Surgeon

I couldn’t be happier with my experience! From the very first consultation, my doctor took so much time to explain every single detail about the breast augmentation procedure. He made sure I understood everything clearly and felt completely comfortable before moving forward. During the surgery, everything went perfectly, and the recovery process was smooth and well-guided. What truly stood out to me was the level of care and support after the procedure — he followed up with me so many times, always checking in and making sure I was doing well. I could reach him anytime, even on WhatsApp or by phone, and he would always respond personally, patiently, and with genuine care. Thanks to his skill and attention, I got exactly the result I wanted — actually, even better than I expected! I’m so grateful for his professionalism, kindness, and dedication. Highly recommend him to anyone considering breast augmentation!

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

We were referred to Dr. Kiran Sasi at Prime Hospital – Garhoud from the general surgery department because my wife had an accident that caused a serious issue with her hand. She needed a specialist in hand surgery, and Dr. Kiran was exactly the right person. He treated her with great care and professionalism, always taking the time to explain every step and make sure we understood everything clearly. We visited him around five times, and every time he was patient, kind, and very respectful. Thanks to his expertise and accurate treatment, my wife’s hand has improved a lot. Dr. Kiran Sasi is an excellent doctor — highly knowledgeable, experienced, and genuinely caring. We’re very satisfied with his work and highly recommend him to anyone looking for a hand surgery specialist

Allied Medical Centre

Endocrinology and Diabetes, General Medicine, + 16 more

I found communication to be lacking. Whilst the actual appointment was fine it was frustrating that no reminder was sent. I did have to call and was on hold for a long time to confirm. No pin or location was sent so I just had to use Waze and it did not bring me into the inner road when your clinic is put in. I ended up having to go behind and just putting paid parking and walking quite a distance otherwise I would have been very late. I tried to WhatsApp for confirmation and also the address and pin. Confirmation was sent a day later on the appointment but didn't receive anything on location.

Dr Riamol Nancy

Internal Medicine Doctor

I had a very positive experience at the Prime Medical Centre, Barsha Heights, Dubai. I went for a check-up to monitor my blood pressure, sugar level, and cholesterol level, and also to refill my medications. Dr. Riamol Nancy was excellent — she took great care of everything, asked detailed questions about my health, and explained all the necessary information clearly. Once my blood test results were released, Dr. Nancy personally called me to discuss the report and gave me valuable health tips to help manage my conditions. I am more than satisfied with her care and professionalism.

Dr. Usha Kiran Talakere

Obstetrician & Gynaecologist

I had my laparoscopic hysterectomy done by Dr. Usha to remove a large mass, and I can confidently say she’s one of the best gynecologists in Dubai. I was very anxious before the surgery, but her gentle smile and calm approach immediately reassured me. She explained everything clearly and cared with genuine compassion. My surgery and recovery went smoothly, and I truly felt supported every step of the way. Thank you, Dr. Usha, and the wonderful nurses for taking such good care of me — your kindness and professionalism made a big difference in my recovery. 🌸

Dr.B Clinic

Cosmetic (Aesthetic) Medicine, Dentistry, + 5 more

I had a waist sculpting and liposuction procedure with Dr. Basem Al Halabi, and my experience was absolutely amazing! From the first consultation, the doctor was professional, honest, and made me feel completely comfortable and confident. The results look natural and exactly how I imagined — my body is now perfectly contoured 🤍 Post-surgery care was excellent, and the medical team was very kind and attentive. Honestly, it was one of the best decisions I’ve ever made, and I truly recommend Dr. Bassam Al Halabi to anyone considering sculpting or liposuction. 🙏

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

I have observed that many of the counter staff seem inattentive and lack a welcoming attitude, as they often appear disinterested and rarely smile. It is also difficult to locate the doctor’s nurse, who is frequently away from the station and not attending to patients as expected. I faced a similar issue during my previous visit, and unfortunately, I have not noticed any improvement since then. I hope management can address this matter to enhance the overall patient experience.

Dr. Arlene Cooke

Psychologist

I’ve been seeing Dr. Arlene for my therapy sessions: we’ve unconverted DBT skills and I have also attended her Mindfulness Practice course on Interpersonal Effectiveness and it was top tier ! Wil definitely continue seeing her. Highly recommended practitioner.

Dr. Sameh Abolfotouh

Orthopaedic Surgeon

I would like to express my sincere thanks and appreciation to Dr. Sameh Aboalfotouh for his time, great effort, through expectations, and genuine care. May Allah reward him abundantly and bless his knowledge and work.

Dr. Mohammad Abu Al Izz

Psychiatrist

كل الشكر والتقدير للدكتور، فقد غيّر فكرتي عن الطب النفسي، وجعلني أرى أن القوة الحقيقية هي في الاعتراف باحتياجنا للدعم، وأن العلاج النفسي رحلة وعي وشفاء، لا علامة ضعف. شكرًا لأنك كنت نورًا في وقت العتمة. 💫

Dr Vikas Singhal

Radiologist

A huge thank you to the entire team at Allied Medical Center! Your professionalism, kindness, and genuine care made all the difference. I truly appreciate your competence and the warm atmosphere you create

Ms Amal Khalil

Beauty Therapist, Cosmetic Doctor

أود أن أتقدّم بجزيل الشكر والتقدير للأخصائية أمل على اهتمامها واحترافيتها العالية في تقديم العلاج. لمست فرقًا واضحًا في بشرتي بفضل خبرتها وحرصها على أدق التفاصيل. شكرًا من القلب على جهودك الرائعة 😍