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Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Please keep in mind that my rating has nothing to do with the staff and doctors that attained to me during my visit. My bad experience was after my visit, I paid for my sick leave which usually take less than 5mins to receive once you’ve made the payment to MOHAP. Once I left the hospital I waited till the evening around 6pm I call the customer service the Asian guy ( Indian) who picked my called told me it takes 24hr and he seems not wanting to assist, once I told him that I often apply it by myself and told him about the time frame he said he will check with the clinic and get back to me. Came back to me and repeated himself and I did the same, the he didn’t have anything else to say but to transfer me to the clinic. Fast forward to the clinic I spoke their supervisor on duty VERY UNPROFESSIONAL sanja or sajav… I forgot her name too she told me it takes 24hr and the guys at the clinic already informed it takes 24hr, I told her I often apply it by myself and it doesn’t take that long and she told me it has been apply they are just waiting to receive it. I told her she was wrong with MOHAP once the payment is received you instantly receive a notification has been approved then your sick leave follow. She told me she has to check with the nurse, I told her it’s not the nurse applying for the sick leave you’ve a particular staff that does that. Then I knew something wasn’t right, I told her if it has been applied send me the Application Number I’ll verify it on my end she said she doesn’t hav access to it she will ask and get back to me. I waited for and hour and I decided to go to the clinic. On arrival to the clinic I met Mosiz very nice guy and always assist me and my family, I explained to him the situation and he came back to saying wait 5mins you’ll get your sick leave. And guess what they had not applied for it as i thought, mind you my state Dr Avinesh said I need to have a bed rest not to strained my thigh and I had to come all the way to the clinic just for them to apply a sick leave I had paid since morning. If that supervisor was professional she would have just been honest with me and I would have known what to say to my company once they asked for the sick leave. But she thought she is so smart. I’m really pissed and disappointed.

Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

I am writing to express my disappointment with the service I received at the lab during my recent visit. I was informed that I would need to wait approximately 30 minutes, as I would be accommodated in between scheduled appointments. I understood this and agreed to wait. However, I ended up waiting for almost two hours while experiencing significant pain in my lower abdomen, which was the reason for my clinic visit. During this time, I was instructed to drink a large amount of water and continued waiting in discomfort. Despite the staff being aware that I was in pain and seeing my condition, I was repeatedly ignored and not given any updates or assistance. I understand that clinics can be busy, but waiting for such an extended period while in pain, without proper communication or consideration, was very distressing. I am extremely disappointed with the level of care and service provided. I hope this feedback will be taken seriously and used to improve patient care in the future.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

My appointment was scheduled at 6:40 PM. Due to traffic while traveling from Sharjah to the clinic, I arrived slightly late at 6:55 PM. A male nurse did not allow me to directly see the doctor and advised me to wait for one hour. When I eventually saw the doctor, I was asked to undergo an X-ray. After the X-ray, I had to wait again for approximately 20 minutes. The doctor informed me that everything looked fine and prescribed a gel to apply along with painkillers. However, I am concerned because I am still experiencing shoulder pain, and I am unsure why the pain persists if everything appears normal. Additionally, the male nurse informed me that physiotherapy approval would take approximately three days.

Advanced Care Oncology Center

Imaging (Scans), Oncology

would like to express my sincere appreciation to the radiation oncologist Head of the Oncology Department Dr Ismail ghorbel for the outstanding leadership, medical expertise, and compassionate care provided throughout my treatment journey. Your professionalism, clear communication, and dedication to patient-centered care truly made a the journey much more manageable and reassuring. I would also like to extend my heartfelt thanks to the nurses and all staff members at the oncology center. Their professionalism, punctuality, kindness, and constant support never went unnoticed. Every interaction was handled with respect, empathy, and efficiency, creating a safe and comforting environment for patients

Harley Street Medical Centre - UAE

Dermatology, Audiology, + 17 more

I was made to wait for about an hour and I had to pay AED 800 + medicine for a 5 minute consultation with the dentist after being redirected by the ENT specialist because they didn’t think that my ear pain was due to infection but rather due to something related to my jaw. The dentist suggested I get a mouth guard, which would have been another AED 2500 out of pocket, to which I said I would get back to them after talking to insurance. All in all, I came back from the hospital with just pain medication which was not covered by my insurance and no solution for my hurting ear. Will not be coming back. All staff however were very polite and helpful.

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

Can you please look at the requirement of visiting the cashier after doctor visit. As a process once we are done with the doctor, we need to visit the cashier before leaving but for certain insurance it is completely covered and if it is not covered nurse always informs on the additional charge. If there is no payment you shouldnt be asking the people to queue up for cashier because you already have a long wait and just to get a stamp on the registration paper and a acknowledgment of nothing is required we are expected to wait 10-15 minutes.

Dr. Walaa Mahgoub Osman

Internal Medicine Doctor

My recent visit with Dr. Walaa was a very positive experience. She is extremely gentle, caring, and professional in her approach. She made me feel comfortable throughout the consultation and took the time to explain everything clearly. Dr. Walaa is always ready to assist whenever I come and ensures that all my concerns are properly addressed. Her supportive and attentive attitude truly shows her dedication to her patients. I highly appreciate her care and would confidently recommend her. Actually all of the staff in Mubarak are accommodating.

Dr. Tasnim Elgendy

General Practitioner

I had an excellent experience with Dr. Tasnim, who truly sets a high standard for patient care. From the first consultation, it was clear that the focus was not just on symptoms, but on fully understanding my medical condition in depth The attention to details, thorough investigation, and tailored treatment approach clearly reflect strong medical knowledge & genuine care. Dr. Tasnim goes the extra mile to identify root causes and address them properly, making the patient feel confident and well looked after.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

I received great customer service from the reception, cashier, nurse and the doctor & they did a great job in making me feel great as I was sick. As it has always been the case with any Prime Branch. However to my surprise when I went to receive my sick leave, I did not expect the tone of the staff on the desk there to be discourteous. She was on her phone and the tone of her voice was very unprofessional.

Dr Yarub Group - HMRT Polyclinic

Dentistry, Oral & Maxillofacial Surgery, + 1 more

I visited this dental clinic for treatment and I am very satisfied. The doctor mays was very professional, patient, and made me feel comfortable. The staff were polite and helpful, and the clinic was clean and well organized. The treatment was done carefully with no pain. I highly recommend this clinic to anyone looking for good dental care.

Dr Waseem Sarwar Memon

General Practitioner

Dr. Wassem is very nice and caring human being. He listen carefully to his patient and advice them thoughfully. Very kind man as well. And professional aside from that his always smiling and giving his 100 % service. Im very satisfied with Dr. Waseem highly recommended.

Dr Munima Habib

Obstetrician & Gynaecologist

It was my first visit with Dr. Munima Habib. I hate going to Gynae's but Dr. Munima made me feel very at ease and comfortable. She listened to my history and concerns and explained everything clearly. It felt like visiting a friend instead of a Dr.

Dr. Amer Al Homsi

Dermatologist

قمت بزيارة دكتور عمرو للاستشاره لان عندى مشكلة تراجع الفك السفلي للاسنان وكنت عاوزه حل لحد مااعمل عمليتى ونصحنى انى اعمل فيلر لتطبيق لتحسين شكل الوجه وعملته وابدا ما ندمت علىىالتجربهواكثر عن رائعه شكرا دكتور تسلم يدك د

Dr. Riffat Sarwar

Obstetrician & Gynaecologist

Always treat thier patients like friends,had my wife delivery package with her , she helped throughout the process even her off time,found always polite and friendly ,, Highly recommended. Thanks Dr Riffat Thanks Prime.

Dr Saima Kiran

General Practitioner

This is my life worse treatment i had the dr was not aware which medicines will help me to come out from suffering. She didn’t identify the disease just experiment with medicine over all very bad experience with doctor.

Dr. Ammar Allouni

Plastic Surgeon

أتقدم بخالص الشكر والتقدير للدكتور القدير الدكتور عمار ، على جهوده الكبيرة ومهارته العالية في إجراء العملية الجراحية. شكراً لإنسانيتك واحترافيتك التي جعلتني أشعر بالأمان، وجزاك الله خيراً على ما بذلته من جهد