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Emirates Specialty Hospital - DHCC

My overall experience with Dr. Sherif Awad and his clinic was very positive. Dr. Sherif is an exceptional surgeon—professional, knowledgeable, compassionate, and an excellent listener. He took the time to explain every step of the process in detail, answered all my questions patiently, and made me feel supported throughout my treatment and surgery journey. The clinic staff were also kind, professional, and welcoming. The only challenge on the outpatient side was communication by phone. Reaching the clinic can sometimes be difficult as calls need to go through the hospital operator, and patients often have to wait for the clinic to call back. While the team was always helpful once contacted, a more direct communication channel would significantly improve the patient experience. Unfortunately, my inpatient stay at Emirates Hospital Healthcare City for two days and one night following surgery was disappointing and fell well below the standard I expected. First, the room itself felt outdated and in need of refurbishment. The sofa's leather was visibly worn, and the bed pillow had stains on it. For a premium healthcare facility, the room condition did not reflect the level of quality I anticipated. More concerning, however, were two major issues: 1. Response times to patient requests were often excessively long. On one occasion, I waited more than two hours after requesting pain relief before receiving my IV pain medication. For a patient recovering from surgery and experiencing significant discomfort, this was extremely distressing. 2. The noise levels made rest almost impossible. During the day, there was continuous noise from a construction site directly outside the room window. Inside the ward, every patient call button triggered a loud beeping alarm that could continue for extended periods until a nurse responded—sometimes for close to an hour. This resulted in near-constant noise throughout the day and night. Sleep and recovery were further impacted by loud conversations and laughter among staff during the night, ongoing alarm sounds, and even cleaning activities in the early hours of the morning. The most frustrating incident occurred around 2 a.m. when a cleaner repeatedly hit our room door with a mop while cleaning the corridor, waking both me and my husband. For patients recovering from surgery, adequate rest is essential, and this environment made that nearly impossible. While I am extremely grateful for the excellent care provided by Dr. Sherif Awad and appreciative of the professionalism of the clinic team, the inpatient experience at the hospital was not satisfactory and requires significant improvement. Better room maintenance, faster nursing response times, and a much stronger focus on creating a quiet healing environment would greatly enhance the patient experience.

Dr. Mohammed Sohaib Mustafa

Ophthalmologist

I want to share our Journey of Trust and Courage with Dr. Mohammed Sohaib. My little girl was only four years old when our journey began It started with a visit that we thought would be routine, but it turned into something much bigger than we ever expected. That was the day we met Dr. Mohammed Suhaib. He gently explained to us that our daughter had high pressure in her right eye—glaucoma. As parents, the word alone was enough to shake us. Fear filled our hearts. We didn’t fully understand what lay ahead, but we knew this was serious. What made that moment bearable was the doctor himself. He was honest, transparent, and calm. He didn’t overwhelm us. Instead, he guided us step by step, explaining everything in phases so we could process it as parents. He gave us time—but also clarity. We began regular visits to monitor her eye pressure. Each appointment brought a mixture of hope and anxiety. Some days the pressure went down, and we felt relief. Other days it rose again, and the fear returned stronger than before. Through it all, Dr. Mohammed Suhaib stood by us, explaining every detail with patience and care. Then came the moment we feared the most. He told us that surgery would be necessary. Once again, we felt scared. We hesitated. We tried to delay it, hoping things might improve without such a big step. But the doctor didn’t pressure us—he guided us. He spoke to us about timelines, and about what was best for our daughter’s future. Slowly, visit after visit, he prepared us for that decision. And one day, we were ready. The day of the surgery was one of the hardest days of our lives. Handing our little girl over for the procedure was filled with emotion, prayer, and hope. But deep inside, we held on to the trust we had built in our doctor. That trust carried us through. I will never forget the moment when the doctor came out after the surgery. He had a smile on his face—a smile that brought us instant relief. He told us, “Everything is alright.” That moment will live in my heart forever. It wasn’t just the end of a surgery—it was the beginning of hope. As the doctor told us, this is a journey, not a single step. We continue our follow-ups, watching closely, learning every day. But Alhamdulillah, after the surgery, her eye pressure is stable. Each visit now carries more peace than fear. We still pray for her full recovery—Al shifa, insha’Allah. And from the bottom of our hearts, we are deeply grateful. To the doctor who stood by us with honesty, compassion, and strength… Thank you, Dr. Mohammed Suhaib.

Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

The reception staff needs much more training in customer care and in handling patients properly, especially during busy times. I had to wait almost 5 hours for my CT scan because the team initially submitted an approval request, received approval, but then had to cancel it because they had sent incomplete information due to lack of attention. After I personally kept following up and asking them to speed up the process, they contacted the insurance again. During this time, staff appeared more focused on talking and having fun with each other instead of managing patients efficiently. Later, I was informed that insurance approval required my previous ultrasound report, but the reception team had not submitted it on time either. Because of this delay, I was asked to leave and wait for another call once approval is completed. I also paid AED 64 for my urine test and consultation. After this overall experience at Aster Hospital Al Garhoud, I am very disappointed and do not plan to return. Additionally, the urine test felt incomplete, and I would like to request a refund for the urine test payment. I hope management reviews this situation seriously and improves patient service standards.

Prime Medical Center at Zero 6 Mall, Sharjah, UAE

Cardiology, Dentistry, + 12 more

I made an appointment with Dr. Ameer after sustaining a deep cut to my thumb with a bread knife. From the moment I arrived, the care I received was exceptional. I waited no more than five minutes before being seen by the medical team. Dr. Ameer carefully examined the injury and clearly explained the recommended course of treatment, ensuring that I understood exactly what was required. He was professional, reassuring, and genuinely attentive throughout the entire procedure. Within approximately 20 minutes, the wound had been thoroughly cleaned, four stitches had been inserted, and my thumb was carefully bandaged to help prevent infection. I was also given clear aftercare instructions, together with a prescription for antibiotic cream to apply once the dressing is removed. I would like to express my sincere appreciation to Dr. Ameer for the prompt, compassionate, and highly professional care he provided. His calm manner, attention to detail, and efforts to make the procedure as comfortable and painless as possible were greatly appreciated. Thank you for turning what was a very distressing accident into such a positive healthcare experience.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

Dr. Shaimaa was polite and attended to the concerns I raised. She also informed me of the next steps that needed to be taken. She noted that I would have to take an IV injection immediately since I was weak from vomiting several times. However, the nursing team was not helpful at all. When I informed them that I needed a sick‑leave certificate, I paid and proceeded to treatment room #18. When I went there, an extremely unhelpful staff member named Alice (assuming she was a nurse) made me walk from Room 18 to her individual desk in a separate corner and asked me to write down details that were already available in the system. I told the nursing team that I was weak and needed the IV immediately, yet they still insisted that I walk around even though I was feeling very unwell. They should have administered the IV first before expecting an already sick patient to walk around the premises. If the nurses did not have access to the system, they should have simply given me the paper so I could write down the details while standing near Room 18, instead of making me walk back and forth unnecessarily.

Gargash Hospital

Anaesthetics, Cardiology, + 13 more

My overall experience with the hospital during delivery was good, and I am grateful for the safe arrival of my baby. However, there are several areas that need improvement, particularly regarding nursing care. In the delivery room, the nurse inserted IV cannula incorrectly, which resulted in significant bruising and pain in my arm that lasted for weeks. Despite my repeated requests to have it checked or removed, my concerns were not addressed. I was also uncomfortable with the nurse trying to push on my stomach during labor. After delivery, I was surprised that no one came to provide guidance on newborn care, feeding, or basic postpartum instructions. In my experience, many hospitals offer support and education for new parents during this important time. While the overall medical care was satisfactory, I believe improvements in nursing practices, patient communication, and postpartum education would greatly enhance the patient experience.

Prime Medical Center - Motor City

Orthopaedic Surgery, Cardiology, + 6 more

I like to share and escalate this as I have been visiting the branch from last 9-10 years. Everything was fine but we observed from last year that there are lot of air freshners added to the place which are so strong that it is most of the time hard to bear it. I request to close those all air freshers so people can have normal air to breathe. I was there for my one kids normal check up appointment and when we landed at pharmacy, to my surprise there was also a lot of air freshner that didn't cause irritation to me but also my other kid who stayed with me at pharmacy start complaining soar throat. Requesting the concern team to get rid of those air fresheres removed as soon as possible. I heard other visitors complaining about same and you can check with the staff as well to confirm how many visitors request them to turn off those air freshners. Thank you for your understanding.

Dr. Ahmed AlMarzooqi

Ophthalmologist

Dr. Ahmed Al Marzouqi is truly one of the best ophthalmologists I have ever visited. What sets him apart is not only his medical expertise but also the way he treats his patients with respect, patience, and genuine care. He takes the time to explain every detail clearly, answers all questions thoroughly, and ensures that patients fully understand their condition and treatment options. His attention to detail, professionalism, and commitment to providing the highest quality of care make every visit a reassuring experience. It is rare to find a doctor who combines exceptional clinical knowledge with such excellent communication skills and compassion. I highly recommend Dr. Ahmed Al Marzouqi to anyone seeking outstanding eye care. He is a credit to the medical profession, and in my opinion, one of the finest ophthalmologists in the field.

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

I had a really great experience with Dr. Sanjay. He was very professional, kind, and easy to talk to. He listened carefully to all my concerns and made me feel comfortable throughout my journey . He explained everything clearly and took the time to answer all my questions, which I really appreciated. I never felt rushed, and his caring approach made the whole experience much more reassuring. Most importantly, I am very happy with my results. The outcome exceeded my expectations, and I’m grateful for the excellent care and attention I received throughout the process. Overall, Dr. Sanjay is knowledgeable, patient, and genuinely cares about his patients. I would highly recommend him to anyone looking for a great doctor. Thank you, Dr. Sanjay, for the excellent care and support.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I would like to provide feedback regarding my recent dental treatment with Dr. Sujata at Prime Medical Center, Al Qasimia. Unfortunately, I was not satisfied with the quality of care I received. During the teeth cleaning, I felt that sufficient care and attention were not taken.In addition, I experienced significant pain after the treatment, and there was considerable bleeding from my mouth later on. I have undergone similar dental treatments at several other clinics in the past and have not experienced these issues. Based on my experience, the treatment I received did not meet the professional standards I expected from a dental practitioner. I hope this feedback will be taken seriously and used to improve the quality of patient care and service in the future. Thank you.

Dr. Vipul Agarwal

Urologist

Dr Vipul Agarwal - He is the best Doctor I have met in 44 years of existence . His minute understanding of the issue , correct investigation and great explanation not only treats the disease but also keeps the patients mind at peace . Very accessible in emergency via the hospital and extremely particular when required . Critical to a point of excellent craftsmanship in terms of handling his patients . No one should need to but if you have to - then he is one of the best Urologist in Dubai . Don’t forget to coordinate with his most efficient and funny Nurse - Philip , he makes the whole hospital visit very calm and happy .

Dr. Murad Awam Abdunabi

Orthopaedic Surgeon

I would like to express my sincere appreciation for Dr. Murad, who has been treating my wife’s knee condition for the past 10 months. Throughout this period, he has demonstrated exceptional professionalism, patience, and genuine care. His expertise, thoughtful approach, and dedication to her recovery have made a meaningful difference. We are truly grateful for his support and highly recommend him to anyone seeking a knowledgeable and compassionate orthopedic specialist.

Dr. Mohamed Fouad Elsayed Khalil

Neurologist

أود أن أعبر عن شكري وتقديري الكبير للدكتور، فهو من أفضل الأطباء الذين تعاملت معهم في الإمارات. أخصائي متميز يتمتع بخبرة عالية جداً وكفاءة واضحة في مجاله، وقد ساعدني كثيراً في تشخيص حالتي بدقة ووصف العلاج المناسب لي. ما يميزه فعلاً أنه يمنح المريض الوقت الكافي، يستمع باهتمام لكل التفاصيل، ويشرح كل شيء بوضوح ودقة، مما يجعل المريض يشعر بالثقة والاطمئنان. بصراحة، طبيب رائع ويجمع بين الخبرة العالية، الاحترافية، وحسن التعامل، وأوصي به بكل ثقة

Dr. Wael Hosni

Obstetrician & Gynaecologist

I had a procedure performed by Dr. Wael Hosny at Mediclinic Parkview Hospital. It was a truly wonderful experience, where I felt comfortable and reassured throughout. The doctor is highly experienced, uses the latest techniques, and ensures a fast recovery. I recommend every woman not to hesitate in choosing him, as he is trustworthy. The medical team’s care and professionalism were excellent.

Dr Sandeep Pargi

Pulmonologist

Dr. Sandeep treated my case with great care and seriousness. While he ultimately left the choice of outpatient treatment up to me, he clearly explained that hospitalization was the superior option. He emphasized that being admitted was the best course of action at that stage, as it would allow him to closely monitor my condition and provide a higher level of care.

Dr Vishal Prasad

ENT Surgeon

I had a great experience when I visited Dr Vishal Prasad for my throat infection . The staff at Prime Medical Center Ajman was very friendly and efficient. Dr. Vishal is a very professional, kind and knowledgeable ENT specialist. Highly recommend Dr Vishal and the rest of the supportive clinic team to anyone looking for top quality ENT care in Ajman.