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Dr. Hani Eltair

Orthopaedic Surgeon

Doctor Hani, he made a surgery to my wife and we both managed to talk to the insurance company to accelerate the approval process as it was delayed for almost 5 days, all issues started before the first visit after the surgery. I found myself going to be late for 15 minutes, out of respect I texted him to inform him about the traffic challenge and apologized for the delay. The Doctor response was so aggressive, he didn’t respond back to my message and once I reached the hospital I found his assistant telling me that our appointment got canceled as a result of being behind the scheduled time by 12 minutes and he came at the reception to let me hear that he is not accepting any late arrival from patients to his schedule. 2nd appointment for check up he decided to cancel and I accepted his request, however second day we planned to leave home enough time before our appointment time and unexpected accident blocked the road for 25 minutes which will cause a delay on arrival but it was unintentional, we called the hospital to inform that we stuck in traffic and we may reach by 6:20 pm they asked for a chance to check with the doctor and he decided to cancel and leave considering his shift is over. The big thing I can’t let go that he refused to replace the injection with any other alternative medication not sure he was trying to punish us for being late and cause we asked to get a second opinion before the surgery or this is his personality type.! However it is not a good sign to respond immediately at no time to my texts and after the surgery he turned to be another person. I got the feeling that he already granted the revenue generated so no need to spend more efforts with a case already closed and got paid for.

Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

I am writing to express my disappointment with the service I received at the lab during my recent visit. I was informed that I would need to wait approximately 30 minutes, as I would be accommodated in between scheduled appointments. I understood this and agreed to wait. However, I ended up waiting for almost two hours while experiencing significant pain in my lower abdomen, which was the reason for my clinic visit. During this time, I was instructed to drink a large amount of water and continued waiting in discomfort. Despite the staff being aware that I was in pain and seeing my condition, I was repeatedly ignored and not given any updates or assistance. I understand that clinics can be busy, but waiting for such an extended period while in pain, without proper communication or consideration, was very distressing. I am extremely disappointed with the level of care and service provided. I hope this feedback will be taken seriously and used to improve patient care in the future.

Prime Medical Center King Faisal

Urology, Cardiology, + 12 more

Very badly organised prime medical center which i have visited. The staff in the reception tries to teach you when you tell any complaint. No nurse at the doctor’s room to inform whose turn is next. Afterall when everyone is waiting, some random person will come from nowhere and go inside the room. When you ask about it, they say priority appointment. But when we ask what is priority appointment nonody knows. Very badly organised. And reception staff also not polite enough to explain things properly. And regarding appointment, i had appointment which was booked in the application and when i came to the reception it was not there and i think they removed and was asking for message which i didnt receive. I had to booked one appointment for future just to show him that we normally dont receive any message when we book appointment in the app. Very bad experience from this branch.

Dr. ahmed hassn

General Surgeon, Weight Loss & Bariatric Surgeon

I honestly can’t recommend Dr. Ahmed Fathy Hassn enough. He fixed my hernia and also removed a previous mesh repair that another surgeon had placed unnecessarily. From the start, it was clear that he really knew what he was doing. His skill and judgment are exceptional, and the results have made a huge difference to my comfort and daily life. What stood out to me just as much as his expertise is how kind and genuine he is. He’s calm, respectful, and takes the time to explain everything in a way that actually makes you feel at ease. Throughout the whole process — from consultation to recovery — I felt supported, listened to, and completely safe in his care. He’s a truly outstanding doctor and a rare one to find.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

My appointment was scheduled at 6:40 PM. Due to traffic while traveling from Sharjah to the clinic, I arrived slightly late at 6:55 PM. A male nurse did not allow me to directly see the doctor and advised me to wait for one hour. When I eventually saw the doctor, I was asked to undergo an X-ray. After the X-ray, I had to wait again for approximately 20 minutes. The doctor informed me that everything looked fine and prescribed a gel to apply along with painkillers. However, I am concerned because I am still experiencing shoulder pain, and I am unsure why the pain persists if everything appears normal. Additionally, the male nurse informed me that physiotherapy approval would take approximately three days.

Advanced Care Oncology Center

Imaging (Scans), Oncology

would like to express my sincere appreciation to the radiation oncologist Head of the Oncology Department Dr Ismail ghorbel for the outstanding leadership, medical expertise, and compassionate care provided throughout my treatment journey. Your professionalism, clear communication, and dedication to patient-centered care truly made a the journey much more manageable and reassuring. I would also like to extend my heartfelt thanks to the nurses and all staff members at the oncology center. Their professionalism, punctuality, kindness, and constant support never went unnoticed. Every interaction was handled with respect, empathy, and efficiency, creating a safe and comforting environment for patients

Harley Street Medical Centre - UAE

Dermatology, Audiology, + 17 more

I was made to wait for about an hour and I had to pay AED 800 + medicine for a 5 minute consultation with the dentist after being redirected by the ENT specialist because they didn’t think that my ear pain was due to infection but rather due to something related to my jaw. The dentist suggested I get a mouth guard, which would have been another AED 2500 out of pocket, to which I said I would get back to them after talking to insurance. All in all, I came back from the hospital with just pain medication which was not covered by my insurance and no solution for my hurting ear. Will not be coming back. All staff however were very polite and helpful.

SKIN111 Palm Jumeirah Mall

Beauty Therapy, Breast Surgery, + 6 more

I had a great experience with my tattoo removal journey, and I truly want to appreciate Head Nurse Anna and Dr. Zahir for their exceptional care and professionalism. From the very beginning, they made me feel comfortable, well-informed, and confident about the procedure. Head Nurse Anna was incredibly kind, patient, and attentive throughout every session, always ensuring I was at ease. Dr. Zahir was highly knowledgeable and precise, explaining each step clearly and delivering excellent results. I’m very happy with the progress so far and grateful to be in such safe and capable hands. Highly recommended!❤️

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

Can you please look at the requirement of visiting the cashier after doctor visit. As a process once we are done with the doctor, we need to visit the cashier before leaving but for certain insurance it is completely covered and if it is not covered nurse always informs on the additional charge. If there is no payment you shouldnt be asking the people to queue up for cashier because you already have a long wait and just to get a stamp on the registration paper and a acknowledgment of nothing is required we are expected to wait 10-15 minutes.

SKIN111 @ Home

Beauty Therapy, Cosmetic (Aesthetic) Medicine

I had a great experience with Skin111’s home IV drip service. Nurse Milu came to my home and was extremely professional, kind, and gentle throughout the process. She explained everything clearly, made me feel very comfortable, and ensured the service was done safely and smoothly. The entire experience was stress-free and convenient. Highly recommend Nurse Milu and Skin111 for anyone looking for reliable home IV drip services!

Oliver Jones

Chiropractor

Oliver was able to captuee my muscular skeleral history and cross pollinate that with what i was presenting on the day. He was a great listener and confirmed his inital diagnosis with confirmation from assessing me on the practitioner table- a totally holistic experience- i would highly recommed him

Dr. Ghiath Sandouk

Paediatrician

دكتور رائع ماشاء الله عليه عنده إنسانيه و صدق مع المريض و ربي يحفظه يفحص المريض بدقة وصدق أنا بتعامل مع الدكتور من قبل اكثر من عشرين سنه من الدكاتره النادرين بالفحص و الاهتمام والصدق و خبره طويييييله بأمارات الصدر و الأزمات الصدر الحمدلله لوجود دكتور غياث صندوق في ابوظبي شكراً

Dr. Mehrnaz Ataeinaeini

ENT Surgeon

Dr. Mehrnaz Ataeinaeini is very professional and friendly. We had a great experience with her during our daughter’s surgery. She also responded promptly to all our questions after the surgery, which we truly appreciated. Overall, we are very satisfied with her care.

Dr. Hari Babu Venkatesh

Cardiologist

“Dr. Hari Babu provided exceptional care with a high level of professionalism and expertise. Meenu was extremely helpful, demonstrating excellent nursing skills, compassion, and a professional approach throughout the care process.”

Dr. Riffat Sarwar

Obstetrician & Gynaecologist

Always treat thier patients like friends,had my wife delivery package with her , she helped throughout the process even her off time,found always polite and friendly ,, Highly recommended. Thanks Dr Riffat Thanks Prime.

Dr Ellen Arun Dhanawade

Ophthalmologist

My overall visit today with Dra. Ellen was excellent. She was very approachable, patient, and thorough in explaining my eye condition. I felt reassured and well taken care of. Thank you for the great service.