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Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

I recently visited Prime Hospital, Dubai during a very challenging period due to a serious urological condition. From my first consultation, I was extremely impressed by the professionalism, expertise, and compassionate care provided by Dr. Issam AlMajdalawi, Consultant Urologist, and his nurse, Aaron. Their strong collaboration and patient-focused approach made a significant difference throughout my treatment journey. Following a series of thorough diagnostic tests, Dr. Issam clearly explained my condition to me, including my severe prostate enlargement, bladder compression, blood test results, prostate size, and urine flow metrics. He reassured me that the condition was not cancerous and carefully outlined all available treatment options, helping me make an informed decision to proceed with Rezum therapy to restore my quality of life. The procedure was carried out professionally under Dr. Issam’s supervision. Although I experienced temporary mobility issues upon waking from surgery, Dr. Issam was present to calmly explain the procedure, the observations made during surgery, expected side effects, and the recovery process. His reassuring manner, clinical expertise, and compassionate communication gave me great confidence and peace of mind. During my two-night stay, I was supported by a dedicated nursing team who demonstrated exceptional care, professionalism, and attention to detail. I would particularly like to acknowledge Jet, Jan, and Jinci Shaji, whose kindness and support stood out. All other nursing staff were equally attentive and professional. Following surgery, I unfortunately developed a post-operative infection and experienced severe pain and swelling. The emergency team, including Dr. Amjad and Dr. Omar, responded promptly and professionally. Despite Dr. Issam being overseas at the time, the medical team consulted him to ensure the most appropriate and informed treatment decisions were made. I felt truly cared for during this difficult moment. Today, I am recovering well, my symptoms have significantly improved, and my quality of life has been restored. I am deeply grateful to God and to all the doctors, nurses, and staff who supported me throughout this journey. My sincere and special thanks go to Dr. Issam AlMajdalawi and Aaron for their outstanding care, professionalism, and dedication.

Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

Dear Management Team, I am writing to formally express my disappointment regarding the experience my son and I had during our visit to Prime Medical last night. Upon arrival, we were waiting for more than 20 minutes for basic procedures such as checking blood pressure and other preliminary details. During this time, I was seated in the waiting area with my son. I observed the nursing staff engaged in personal conversations among themselves, while patients continued to wait. What was most concerning was that a family who arrived after us was allowed to enter directly before us. One of the nurses clearly saw that I had arrived earlier and was waiting for my turn, yet no action was taken. As a frequent patient of Prime Medical, I did not expect such rude and unprofessional behavior. Eventually, I tried to enter Dr. Geetika’s room when my turn should have come. However, a lady nurse stopped us very rudely and allowed another family to enter, stating they had an appointment. This entire situation was handled without proper communication or courtesy, which made the experience very unpleasant and stressful for me and my child. The only positive aspect of this visit, as always, was the behavior of Dr. Om Prakash. I truly admire his professionalism, dedication, and the care he provides. He consistently treats patients with respect and prescribes medication appropriately based on the health condition. His conduct reflects the standard of care I expect from Prime Medical. I humbly request the management to take this complaint seriously and address the behavior of the nursing staff, so that no other patient has to go through a similar experience in the future. Thank you for your time and attention to this matter. I hope appropriate action will be taken.

Dr. Elie Al Ahmar

Obstetrician & Gynaecologist

I cannot recommend Dr. Elie Al Ahmar highly enough. From the very beginning of my pregnancy until the postpartum period, he was exceptionally professional, attentive, and reassuring. He always took his time to explain every detail of the pregnancy clearly and patiently, never making me feel rushed. He was always just one message away, with close follow-up and an incredible level of attention to detail. Every single ultrasound was thoroughly and carefully reviewed, ensuring nothing was overlooked. During my C-section, he was extremely calm and composed, which was incredibly reassuring and helped me feel safe and confident throughout the procedure. The same level of care continued postpartum—he made sure to guide us every step of the way, offering support, clarity, and reassurance whenever needed. Truly a doctor who combines medical excellence with genuine care. I am deeply grateful for his support during such an important journey

Ms Kirsten Duthie

Physiotherapist

Kirsten Duthie is an exceptional specialist in scoliosis treatment and truly knows exactly what she is doing. Her theoretical knowledge and practical expertise are excellent, and she performs precise measurements before and after each session, with regular progress reviews. She also works closely with physicians and orthotists, which gives us great confidence in the treatment plan. After switching to her, we noticed clear improvements within a short period of time. Physiotherapy can be challenging for children, as it requires time and commitment. However, Kirsten Duthie has a remarkable ability to create a warm and highly motivating environment that makes the therapy process positive and engaging. We feel very fortunate to have found her.

Harley Street Medical Centre - UAE

Dermatology, Audiology, + 17 more

I had a very positive experience during my visit to the Urology Department. From the moment I arrived, I was treated with professionalism, care, and respect. The nursing staff were extremely supportive and compassionate, explaining each step of the procedure clearly and ensuring I felt comfortable throughout. Dr. Stefan Schumacher demonstrated exceptional expertise and a reassuring manner, which greatly reduced any anxiety I had. The urodynamics procedure was conducted smoothly and with great attention to patient comfort. I am truly grateful to the entire team for their dedication, kindness, and high standard of care. Thank you for making what could have been a stressful experience feel safe and well-managed.

Dr Amer Mousa Kadhem

Urologist

I had a very positive experience with Dr. Mousa. Despite the topic being relatively awkward, he made it easy and comfortable to discuss from the very beginning. He took the time to ensure I clearly understood everything, explaining the process, the implications, and the recommended next steps in a calm and easy-to-follow way. He also helped me understand the importance of the treatment being discussed without any pressure, which I really appreciated. Overall, Dr. Mousa was excellent both as a doctor and as a person. He was genuinely pleasant, approachable, and easy to be around. I left the appointment feeling informed, reassured, and confident in the path forward.

SKIN111 Palm Jumeirah Mall

Beauty Therapy, Breast Surgery, + 6 more

I’m having laser pigment removal on my eyebrows at this clinic and I couldn’t be happier with my experience. Ana, the professional who’s treating me, is absolutely amazing — very skilled, kind, and attentive. She always does everything possible to minimize discomfort during the procedure, which makes a huge difference. The entire team at the clinic is professional and friendly, and the environment is welcoming and reassuring. I’m already very happy with the results so far, and I trust them completely. Because of this great experience, I’m definitely interested in doing other procedures at the clinic as well. Highly recommended!

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

The doctors who assisted me during my surgery were very professional. From the beginning up to now, I feel like they treated me as part of their family, not just as a patient. That’s why I felt comfortable and confident that I was in good and safe hands. Thank you to my surgeon, Dr. Verushka, and her team. Even if our families cannot take care of us because they are far away, at Prime Hospital they will take care of you so you won’t feel the loneliness of being away from your family, who should have been by your side.

First Psychiatry Clinic

Psychology, Psychiatry

First Psychiatry Clinic provides a calm, welcoming environment with a highly professional and compassionate team. The psychiatrist took the time to listen carefully, explained everything clearly, and made me feel comfortable throughout the consultation. The staff were respectful, organized, and supportive from scheduling to follow-up. I truly felt heard and understood, and the care I received was thoughtful and effective. I would highly recommend First Psychiatry Clinic to anyone seeking quality mental health care.

Dr. Daria Fedorenko

Obstetrician & Gynaecologist

Would like to express my sincere appreciation to Dr. Daria Fedorenko an exceptional gynecologist the doctor is ethical, attentive to details, she is competent, patient She explained every step clearly and thoroughly, answered all my questions with patience, and ensured I felt supported and at ease throughout the entire visit. She is attentive, respectful, and explains everything clearly, creating a comfortable and trusting atmosphere. I highly recommend her to anyone seeking expert and caring women’s healthcare.

Mr Sherif Awad

General Surgeon

Excellent experience with Dr. Sherif. From the very first consultation, he explained the entire procedure clearly and thoroughly, making sure I understood every step. He was always patient and took the time to answer all my questions, which gave me great peace of mind throughout the process. I truly felt well cared for and confident in his expertise. I highly recommend him to anyone looking for a knowledgeable, attentive, and professional surgeon.

Prime Medical Center - Motor City

Orthopaedic Surgery, Cardiology, + 6 more

Went for a checkup - determined I needed a root canal. Dr advised she will submit for approval and refer to another branch. 3 days later I called to follow up as I received confirmation of an approval. She booked for oasis branch but no submission for the root canal was done , only x ray. Oasis now wants a new consult and new submission. A complete waste of time . I’ve requested for my x rays to use a more efficient establishment.

Dr. Francois Prunel

General Surgeon

Last week, I had a surgery done by Dr. Francois Prunel. It was a lipoma removal on the inner elbow. The procedure was done under local anesthesia. It was smooth and painless. Dr. Prunel is not only knowledgeable but also approachable. I felt comfortable asking questions and discussing all my concerns. After a week the stitches are almost gone and my arm is pain free. Thank you doctor Francois.

Dr Heidi Calixto

Obstetrician & Gynaecologist

I am deeply thankful to my OB , doctor Heidi Calixto .. she gave me exceptional care and support during the start of pregnancy until delivery. From prenatal visits to the actual birth, everything was handled with such professionalism, patience, and compassion. I felt safe, reassured, and well cared for throughout the entire process. Thank you for making this experience so positive and memorable.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

The staff didnt guide us properly regarding the vaccination procedure. We had to meet many persons. Finally cashier told us the its not covered under insurance. I called my insurance helpline, they said they never received any request from prime. Finally after lot of wait time got the vaccination. The process and procedure for vaccination ( with insurance approval) needs to be improved.

Dr. Imran Jawaid

Ophthalmologist

Dr. Imran Jawaid is an excellent ophthalmologist, especially for children. He is very kind, patient, and gentle, which made my kids feel comfortable and relaxed. He explained everything clearly and gave us great confidence as parents. We are very happy with his care and treatment. Highly recommended for anyone looking for a trustworthy eye doctor for kids.