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Prime Hospital Garhoud

Clinical Pathology, Dentistry, + 19 more

Unfortunately the experience wasn’t great this time on multiple levels, hence feel the need for writing review as we are very regular at PRIME and have been going here for years with trust. Firstly the washrooms on 3 floor and M floor were not clean at all, I had to use it multiple times because of my condition and each time it was unhygienic. Secondly, I visited the doctor for a follow up but they charged me for consultation, my appointment was within seven days which they canceled and postponed twice because of doctors unavailability and then blamed me for not coming within seven days. I expected support on this from the customer service staff atleast when we spoke to him but he also couldn’t do much. Thirdly, the sick leave we applied for was received the next day as there was some delay in getting a stamp which the nurse informed us, but the sick leave came within seven days wrong dates and employer name, even though I had given correct information. Then they were blaming me saying you need to come in the morning for sick leave because at night time the transcriptionist or system might not work! Whereas I had been there at 6:15 pm for a 6:45 pm appointment which they gave me and made me wait till 7:25pm to see the doctor! This is very disappointing experience especially after being there so many times.

Prime Medical Center - Deira @Reef Mall

Cardiology, Dentistry, + 18 more

The doctor was polite and professional during the consultation. However, despite presenting with severe lower back and pelvic pain, abnormal menstrual bleeding pattern, and recent fever and dizziness, the symptoms were described as ‘nothing unusual’. An abdominal scan was advised, but the process involved significant delays due to approval timelines and the doctor’s unavailability, with follow-up suggested after many days. Given the level of pain and symptoms, clearer guidance, urgency, or an interim management plan would have been reassuring. While I understand the need to assess sexual history for medical reasons, the way questions were asked felt personal rather than clinical. Being asked about having a boyfriend and virginity, and feeling as though my responses were doubted, was uncomfortable and stressful during an already painful consultation. A more neutral, respectful, and clinically framed approach would have helped maintain trust and comfort as a patient. I believe better communication regarding symptom severity and faster diagnostic coordination would improve patient experience.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

Very poor experience at the gynecology department counter and scanning room inside the clinic. The staff attitude was not at all satisfactory. They appear angry and pass on their work stress and busyness to patients who are only trying to ask basic questions. I understand staff may be busy, but patients are not responsible for that. We do not know clinic procedures, so asking questions is our only option. Instead of answering politely, staff react impatiently and get upset, which is not acceptable. Counters are often left unattended, and calls to the gynecology counter are never answered—I tried nearly 10 times in a week. This clinic seriously needs better patient handling and communication.

Prime Medical Center King Faisal

Cardiology, Dentistry, + 12 more

I am visiting your clinic often and every thing is good and the doctors and nurses aren’t very professional but I am very disappointed with the pharmacy and the staff , it took more than 45 minutes to send the request to Insurance !!! And when I asked them , they send you have to wait and you can not ask us ?!? - I can ask not to wait for very long time because there is only one person sending request when you have 7 people just giving the medication . It’s very disappointing and I will not use your pharmacy in the next visit because it’s weast of time I have to wait for submitting and then approval and then the handing over more than 2 hours , I prefer to do it from other pharmacies

Dr Akshatha Dinakar (Dr Disha Dinakar)

Dermatologist

Dr. Disha is one of the very few people in Dubai I trust with my skin; her opinions, diagnoses, and treatments have always been spot on. What stands out with Dr Disha is that she takes the time to understand exactly what type of results a patient is looking for. She carefully analyzes your skin and doesn't overdo her treatments. She also understands the skin types of different ethnicities, which is a huge plus in this region. She has a light hand and is open and communicative about her process. Follow-up care is also excellent. Highly professional and very recommended!

Eastman's Smile Solutions Dental Clinic

Dentistry

A big thanks to Dr. Saba for doing an amazing job! This was my second journey with braces. 10 years ago I had them, but due to incomplete and improper treatment I was left with gaps and misalignment. I honestly wasn't sure if this attempt would work. But today, after 18 months, I finally got them removed and it feels amazing. Now I can smile confidently and actually show my teeth Every single visit was smooth and hassle-free. Big shout-out to the ortho team for making the whole experience so comfortable!

Dr Yarub Group - HMRT Polyclinic

Dentistry, Oral & Maxillofacial Surgery, + 1 more

Amazing experience at the Polyclinic. From the moment I arrived, the reception team was welcoming, helpful, and very professional. The nurses were kind, caring, and attentive, making me feel comfortable and relaxed throughout my visit. Dr. Yarob is an excellent doctor — very knowledgeable about implants, gentle, and truly professional. The procedure was completely painless. The whole team works together beautifully, and you really feel cared for. Highly recommended.

Mediclinic City Hospital

Allergy Medicine, Anaesthetics, + 29 more

I had an excellent experience with Dr. Laila. She is extremely professional, knowledgeable, and compassionate. She took the time to listen carefully, explained everything clearly, and made me feel comfortable and confident throughout the visit. The clinic environment is welcoming and well-organized, and the overall care was outstanding. I truly appreciate her dedication and highly recommend Dr. Laila to anyone looking for exceptional medical care.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Just one thing about the prescriptions, it wasn’t discuss to me by the doctor that he will give me a 2months medication for my eyes. So since the waiting time with the insurance approval was really long, I have no choice but to take it and paid 100aed. Cuz I ask the pharmacist if he can reduce that medication because it’s a lot. He said then again it will take time. It’s just unnecessary 2months of medication!

Dr. Ahmad Khasati

Dentist

I had an excellent experience with Dr Ahmed khasati , Dr Ahmed was highly professional, attentive, and took the time to clearly explain each step of the treatment. Their calm approach and attention to detail made me feel comfortable and confident throughout the visit. I truly appreciate the quality of care provided and would highly recommend Dr Ahmed to others.

Dr. Shalini Verma

Obstetrician & Gynaecologist

Dr. Shalini, our superstar, is an incredible doctor and had been an exceptional support throughout my pregnancy journey. She made the entire experience smooth, reassuring, and truly enlightening. Every conversation with this super woman is motivating, comforting, and refreshingly real. I truly hope to see more doctors like her in today’s world!

Dr Ahamed Namshir

Dentist

Thank you so much for my braces journey. I am really happy with my results and they are even better than I expected. Every time I came for my check-ups, the staff were very friendly and made me feel comfortable. The service was amazing from start to finish. This is the best dentist I have ever been to, and I am very grateful for everything.

Dr Zaynab Fataih

General Practitioner

Dr. Zaynab Fataih was extremely kind, attentive, and highly professional in her work. She listened carefully, explained everything clearly, and made me feel comfortable throughout the consultation. I truly appreciated her care and professionalism, and I am very satisfied with the service I received

Ms Rasha Ahamd Hayany

Cosmetic Doctor

Rasha is always wonderful and patient, give clear instructions about the aftercare and she’s always welcoming and professional. I am still under treatment, but I can already see great results for my laser tattoo removal.

Dr Wasi Mirza

General Medicine Specialist, General Practitioner

Had a walk in appointment with DR WASI MIRZA . A very professional and friendly doctor . I always prefer visiting him for any medical emergency and diagnosis. He is best at his practice and job . Highly recommend

Dr Arun Karanwal

Oncologist

Dr. Arun is very professional. He discussed and explained the available options of the care plan clearly, gave recommendation but considered and valued the patient's preference.