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Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

My appointment was scheduled at 8:45 PM. Upon arrival, the male Filipino staff at the reception was on his phone and took around two minutes to notice me before directing me to the second reception for the Pulmonology Department. The doctor consultation itself was satisfactory. However, the nurse appeared to be in a hurry, likely due to shift ending, and I was instructed to go to another clinic for my nebulization. While I understand shift constraints, the transition was not handled well. At the second reception, the male Indian staff was rude when I asked where I could have the nebulization. He questioned me about who my nurse was—something I would not reasonably know, as nurses are not introduced to patients as they are in other hospitals. When I explained this, he simply told me to “go there and find a nurse myself,” which was unprofessional. When I eventually found a nurse, she administered the nebulization but left me unattended, instructed me to stay for 10 minutes, and told me to turn the machine off myself. She did not check on me again. During the treatment, the hose disconnected because it was not properly attached. Fortunately, I knew how to fix it myself. Overall, the experience reflected poor service, lack of coordination, and inadequate patient care, particularly from the reception and nursing staff. I hope this feedback helps improve patient experience moving forward.

Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

I am writing to express my disappointment with the service I received at the lab during my recent visit. I was informed that I would need to wait approximately 30 minutes, as I would be accommodated in between scheduled appointments. I understood this and agreed to wait. However, I ended up waiting for almost two hours while experiencing significant pain in my lower abdomen, which was the reason for my clinic visit. During this time, I was instructed to drink a large amount of water and continued waiting in discomfort. Despite the staff being aware that I was in pain and seeing my condition, I was repeatedly ignored and not given any updates or assistance. I understand that clinics can be busy, but waiting for such an extended period while in pain, without proper communication or consideration, was very distressing. I am extremely disappointed with the level of care and service provided. I hope this feedback will be taken seriously and used to improve patient care in the future.

Dr. Shalini Verma

Obstetrician & Gynaecologist

During my first pregnancy, I reached out to Dr. Shalini from day 1. Being my first pregnancy, I was extremely scared, especially after being diagnosed with gestational diabetes. She guided me with so much professionalism, clarity, and confidence that it gave me immense strength and reassurance throughout the journey. Towards the end, due to an emergency, I had to undergo a C-section. I was very fearful at that moment, but Dr. Shalini and her entire team handled the situation so calmly and efficiently that I immediately felt safe and comfortable. Everything went smoothly, and I knew I was in the best hands. What I truly appreciate is how she supported me through every stage, and always explained things clearly, which helped me stay positive. Her team was equally caring and supportive and I am deeply grateful to Dr. Shalini for making my first childbirth experience safe, positive, and memorable.I highly recommend her to all expecting mothers. Thank you, Dr. Shalini, for everything.

Prime Medical Center King Faisal

Urology, Cardiology, + 12 more

Very badly organised prime medical center which i have visited. The staff in the reception tries to teach you when you tell any complaint. No nurse at the doctor’s room to inform whose turn is next. Afterall when everyone is waiting, some random person will come from nowhere and go inside the room. When you ask about it, they say priority appointment. But when we ask what is priority appointment nonody knows. Very badly organised. And reception staff also not polite enough to explain things properly. And regarding appointment, i had appointment which was booked in the application and when i came to the reception it was not there and i think they removed and was asking for message which i didnt receive. I had to booked one appointment for future just to show him that we normally dont receive any message when we book appointment in the app. Very bad experience from this branch.

Dr. ahmed hassn

General Surgeon, Weight Loss & Bariatric Surgeon

I honestly can’t recommend Dr. Ahmed Fathy Hassn enough. He fixed my hernia and also removed a previous mesh repair that another surgeon had placed unnecessarily. From the start, it was clear that he really knew what he was doing. His skill and judgment are exceptional, and the results have made a huge difference to my comfort and daily life. What stood out to me just as much as his expertise is how kind and genuine he is. He’s calm, respectful, and takes the time to explain everything in a way that actually makes you feel at ease. Throughout the whole process — from consultation to recovery — I felt supported, listened to, and completely safe in his care. He’s a truly outstanding doctor and a rare one to find.

Advanced Care Oncology Center

Imaging (Scans), Oncology

would like to express my sincere appreciation to the radiation oncologist Head of the Oncology Department Dr Ismail ghorbel for the outstanding leadership, medical expertise, and compassionate care provided throughout my treatment journey. Your professionalism, clear communication, and dedication to patient-centered care truly made a the journey much more manageable and reassuring. I would also like to extend my heartfelt thanks to the nurses and all staff members at the oncology center. Their professionalism, punctuality, kindness, and constant support never went unnoticed. Every interaction was handled with respect, empathy, and efficiency, creating a safe and comforting environment for patients

Dr. Walaa Mahgoub Osman

Internal Medicine Doctor

My recent visit with Dr. Walaa was a very positive experience. She is extremely gentle, caring, and professional in her approach. She made me feel comfortable throughout the consultation and took the time to explain everything clearly. Dr. Walaa is always ready to assist whenever I come and ensures that all my concerns are properly addressed. Her supportive and attentive attitude truly shows her dedication to her patients. I highly appreciate her care and would confidently recommend her. Actually all of the staff in Mubarak are accommodating.

My London Skin Clinic - DIFC

Dermatology

l've been a patient of Dr. Sobia Mirza for a month now to understand the reasoning behind my constant fatigue and overall skin dullness. Through a series of blood tests, she'd quickly identified the root cause of the problem and we've been on a plan to gear up my iron and vitamin B levels. Outside the scope of this plan, she's been extremely helpful in assisting me improve my overall health journey whilst providing information on how I can maintain and regulate my health independently after the treatments. Thank you for your service, Sobia!

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

I am extremely grateful to Prime Medical Hospital for the excellent care I received during the birth of my baby. From admission to discharge, the entire experience was handled with professionalism, compassion, and efficiency. The doctors, nurses, and support staff were incredibly kind, attentive, and supportive, making me feel safe and well cared for at every step. Thank you to the whole Prime Medical Hospital team for making my childbirth experience positive and memorable.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

All staff are very friendly and professional. Doctors are VERY busy and my doctor spared max 7 mins for me, she didn’t tell me anything-what to do or not to do- unless I’ve asked. Noone asked about my other conditions or if i am using any medicine etc. She said she would call me the same day after my blood test and xray results and noone called me. I’ve called the day after only finding out that the doctor is off.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

I received great customer service from the reception, cashier, nurse and the doctor & they did a great job in making me feel great as I was sick. As it has always been the case with any Prime Branch. However to my surprise when I went to receive my sick leave, I did not expect the tone of the staff on the desk there to be discourteous. She was on her phone and the tone of her voice was very unprofessional.

Oliver Jones

Chiropractor

Oliver was able to captuee my muscular skeleral history and cross pollinate that with what i was presenting on the day. He was a great listener and confirmed his inital diagnosis with confirmation from assessing me on the practitioner table- a totally holistic experience- i would highly recommed him

Dr. Wesam Gouda

Rheumatologist

I had an excellent experience with Dr. Wesam. He is very knowledgeable, patient, and took the time to explain my condition clearly. He carefully reviewed my reports, listened to all my concerns, and provided a clear treatment plan, which gave me a remarkable improvement.

Dr. Gamal Fares

Dentist

The root canal was done week but the filling was. It done by him. This was done by Dr Nour and wasn’t part of the fee which was very surprising and should have been included in the overall root canal fee, after all I was left with a hole in my tooth from the root canal.

Dr Suhail Muhammad Marfani

Internal Medicine Doctor

The Doctor and Nurse attended me in a friendly manner. Examined me accordingly and prescribed the medication which will control my diabetes. Highly appreciate their services. Thank You.

Dr. Zainab Salman

Dentist

I had a very good experience with the doctor Zainab, The doctor was kind and professional. Everything was explained clearly, which made me feel comfortable about the treatment.