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Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Please keep in mind that my rating has nothing to do with the staff and doctors that attained to me during my visit. My bad experience was after my visit, I paid for my sick leave which usually take less than 5mins to receive once you’ve made the payment to MOHAP. Once I left the hospital I waited till the evening around 6pm I call the customer service the Asian guy ( Indian) who picked my called told me it takes 24hr and he seems not wanting to assist, once I told him that I often apply it by myself and told him about the time frame he said he will check with the clinic and get back to me. Came back to me and repeated himself and I did the same, the he didn’t have anything else to say but to transfer me to the clinic. Fast forward to the clinic I spoke their supervisor on duty VERY UNPROFESSIONAL sanja or sajav… I forgot her name too she told me it takes 24hr and the guys at the clinic already informed it takes 24hr, I told her I often apply it by myself and it doesn’t take that long and she told me it has been apply they are just waiting to receive it. I told her she was wrong with MOHAP once the payment is received you instantly receive a notification has been approved then your sick leave follow. She told me she has to check with the nurse, I told her it’s not the nurse applying for the sick leave you’ve a particular staff that does that. Then I knew something wasn’t right, I told her if it has been applied send me the Application Number I’ll verify it on my end she said she doesn’t hav access to it she will ask and get back to me. I waited for and hour and I decided to go to the clinic. On arrival to the clinic I met Mosiz very nice guy and always assist me and my family, I explained to him the situation and he came back to saying wait 5mins you’ll get your sick leave. And guess what they had not applied for it as i thought, mind you my state Dr Avinesh said I need to have a bed rest not to strained my thigh and I had to come all the way to the clinic just for them to apply a sick leave I had paid since morning. If that supervisor was professional she would have just been honest with me and I would have known what to say to my company once they asked for the sick leave. But she thought she is so smart. I’m really pissed and disappointed.

Dr Saumya Srivastava

Obstetrician & Gynaecologist

My overall experience at the hospital was good. The doctors explained my condition clearly and monitored me closely after my C-section, especially when I developed high blood pressure postpartum. The nurses were supportive and responsive when I needed help.Waiting times could improve, but I felt safe and well cared for. I would recommend this hospital to other mothers, especially those with pregnancy complications. But would like the nurses team to always try to stop the timer after the drip is finished.This is because after my c section, when the drip is finish and i call them to come and remove it, they would respond quickly but after each 2 Minutes it keeps making the same sound and interrupting my sleep and that of my baby, but when I call second time they would take a longtime to respond thus my resting after delivery wasn't the best.I would recommend to always remove the timer after the drip is finished. Some communications gaps could also be improved for example when Dr Naval had emergency, I was called to cancel my appointment,and was told when ever another doctor is available they would called me to book another appointment but I didn't get any. So I had to reach out my lovely doctor Saumya to refer me to another specialist. My OB doctor Saumya provided excellent care. She was attentive, professional, and explained every step of my treatment clearly. I felt well monitored and supported, especially during my postpartum complications. Her assistant was polite, caring, and very helpful during visits. The teamwork between them was impressive, and I felt confident in the care I received.

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

My appointment was scheduled at 8:45 PM. Upon arrival, the male Filipino staff at the reception was on his phone and took around two minutes to notice me before directing me to the second reception for the Pulmonology Department. The doctor consultation itself was satisfactory. However, the nurse appeared to be in a hurry, likely due to shift ending, and I was instructed to go to another clinic for my nebulization. While I understand shift constraints, the transition was not handled well. At the second reception, the male Indian staff was rude when I asked where I could have the nebulization. He questioned me about who my nurse was—something I would not reasonably know, as nurses are not introduced to patients as they are in other hospitals. When I explained this, he simply told me to “go there and find a nurse myself,” which was unprofessional. When I eventually found a nurse, she administered the nebulization but left me unattended, instructed me to stay for 10 minutes, and told me to turn the machine off myself. She did not check on me again. During the treatment, the hose disconnected because it was not properly attached. Fortunately, I knew how to fix it myself. Overall, the experience reflected poor service, lack of coordination, and inadequate patient care, particularly from the reception and nursing staff. I hope this feedback helps improve patient experience moving forward.

Prime Medical Center King Faisal

Urology, Cardiology, + 12 more

Very badly organised prime medical center which i have visited. The staff in the reception tries to teach you when you tell any complaint. No nurse at the doctor’s room to inform whose turn is next. Afterall when everyone is waiting, some random person will come from nowhere and go inside the room. When you ask about it, they say priority appointment. But when we ask what is priority appointment nonody knows. Very badly organised. And reception staff also not polite enough to explain things properly. And regarding appointment, i had appointment which was booked in the application and when i came to the reception it was not there and i think they removed and was asking for message which i didnt receive. I had to booked one appointment for future just to show him that we normally dont receive any message when we book appointment in the app. Very bad experience from this branch.

Advanced Care Oncology Center

Imaging (Scans), Oncology

would like to express my sincere appreciation to the radiation oncologist Head of the Oncology Department Dr Ismail ghorbel for the outstanding leadership, medical expertise, and compassionate care provided throughout my treatment journey. Your professionalism, clear communication, and dedication to patient-centered care truly made a the journey much more manageable and reassuring. I would also like to extend my heartfelt thanks to the nurses and all staff members at the oncology center. Their professionalism, punctuality, kindness, and constant support never went unnoticed. Every interaction was handled with respect, empathy, and efficiency, creating a safe and comforting environment for patients

Harley Street Medical Centre - UAE

Dermatology, Audiology, + 17 more

I was made to wait for about an hour and I had to pay AED 800 + medicine for a 5 minute consultation with the dentist after being redirected by the ENT specialist because they didn’t think that my ear pain was due to infection but rather due to something related to my jaw. The dentist suggested I get a mouth guard, which would have been another AED 2500 out of pocket, to which I said I would get back to them after talking to insurance. All in all, I came back from the hospital with just pain medication which was not covered by my insurance and no solution for my hurting ear. Will not be coming back. All staff however were very polite and helpful.

Dr. Meghna Vasant Shetty

Ophthalmologist

I recently visited the doctor for a second opinion, and I’m genuinely glad I did. She took the time to explain everything in a clear, detailed, and reassuring way. Every doubt I had was addressed with patience and professionalism, which made me feel completely confident about my eye health and the next steps. Her calm approach, thorough examination, and ability to simplify complex information truly stood out. It’s rare to find a specialist who combines expertise with such genuine care for patients. I left the clinic feeling informed, relieved, and grateful. Highly recommended for anyone looking for a knowledgeable and compassionate eye specialist

SKIN111 Palm Jumeirah Mall

Beauty Therapy, Breast Surgery, + 6 more

I had a great experience with my tattoo removal journey, and I truly want to appreciate Head Nurse Anna and Dr. Zahir for their exceptional care and professionalism. From the very beginning, they made me feel comfortable, well-informed, and confident about the procedure. Head Nurse Anna was incredibly kind, patient, and attentive throughout every session, always ensuring I was at ease. Dr. Zahir was highly knowledgeable and precise, explaining each step clearly and delivering excellent results. I’m very happy with the progress so far and grateful to be in such safe and capable hands. Highly recommended!❤️

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

Can you please look at the requirement of visiting the cashier after doctor visit. As a process once we are done with the doctor, we need to visit the cashier before leaving but for certain insurance it is completely covered and if it is not covered nurse always informs on the additional charge. If there is no payment you shouldnt be asking the people to queue up for cashier because you already have a long wait and just to get a stamp on the registration paper and a acknowledgment of nothing is required we are expected to wait 10-15 minutes.

My London Skin Clinic - DIFC

Dermatology

l've been a patient of Dr. Sobia Mirza for a month now to understand the reasoning behind my constant fatigue and overall skin dullness. Through a series of blood tests, she'd quickly identified the root cause of the problem and we've been on a plan to gear up my iron and vitamin B levels. Outside the scope of this plan, she's been extremely helpful in assisting me improve my overall health journey whilst providing information on how I can maintain and regulate my health independently after the treatments. Thank you for your service, Sobia!

Dr Kenneth Mackinnon Mitchell

Psychiatrist

I visited Dr.Kenneth for the first time 4 years ago , He is the best psychiatrist in Dubai , he is a good listener,calm, kind , attentive and not judgemental at all, he takes his time with the patients , l was struggling from depression, insomnia and anxiety for so long, he gave me clear information about medications, and helped me with the plan for my treatment, he changed my life to the better, I'm really greatful for him, and I strongly recommend him for Insomnia, depression and anxiety.

Mrs Sarmistha Mitra

Holistic Therapist

I signed up for Saarmishthaa’s DecodeYou life mastery program, honestly, I have never done such a deep level of work on myself. I had gone for many kinds of therapeutic sessions in the past. But nothing ever like this. The program revealed my subconscious map and through deep neuroplasticity we have done a reset which helped me gain back my inner peace and power.

Prof. Dr. Amir Nisar

General Surgeon

I had a very good experience with Dr Amir Nisar. He was very clear, thorough in explaining everything and took the time to reassure me. This really helped ease my fears that I had previously and I felt confident that I was receiving the best possible treatment. I appreciate his professionalism and care.

Dr. Malaz Eldirdiry

Dermatologist

i rate my experience a 10/10 i coincidently found out about dr malaz during a time i was struggling with acne and hyperpigmentation and she was able to help me with it. She is very professional and trustworthy and able to help you in the nest way possible to get the best results you want

Dr. Mehrnaz Ataeinaeini

ENT Surgeon

Dr. Mehrnaz Ataeinaeini is very professional and friendly. We had a great experience with her during our daughter’s surgery. She also responded promptly to all our questions after the surgery, which we truly appreciated. Overall, we are very satisfied with her care.

Dr. Ahmed Adel Salim

Dentist

دكتور أحمد عادل سليم من أفضل دكاترة الأسنان اللي تعاملت وياهم. أسلوبه مريح ويتعامل بذوق واحترام، ويحرص يشرح الحالة والعلاج بكل وضوح. يهتم بالتفاصيل وشغله نظيف ودقيق، وحسيت براحة كبيرة أثناء العلاج. تجربة فوق الممتاز وأنصح فيه لأي شخص يبي دكتور يعتمد عليه