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Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

The consultation was quick and meaningful which i prefer. But the waiting process was dreadful, disappointing, and frustrating. I hope the booking process for telehealth consultation would see improvement. I had prior commitment scheduled at 12 pm yesterday. That is why I could not visit the clinic for a face to face check up. Booked my telehealth consultation at 11am yesterday (enought time till 12pm), had the confirmation a day before thru an IVR call, received the text confirmation as well for an 11 am telehealth consultation. Got ready and waited since 10:45am. Did not get any update till 11:15. Had to call several times to check for my booking. I was informed twice to wait for 5-10 mins to get the call. Finally got registered at 11:38 am (which was very late), again with a confirmed booking at 11am. Still i did not get a call. The clinic called me at 12:20 to inform that Doctor will talk to me after few minutes. As per the Nurse from the clinic, reception was informed to register all telehealth consultation from 8am yesterday. But again I was only registered at 11:38 am. Finally able to get the call from the Doctor at 12:25 pm. Again the telehealth consultation was confirmed at 11am. Had to adjust all prior commitments just because the scheduled telehealth at 11am was not followed and was actually delayed for more than 1 hour which is not acceptable at all. 15 to 20 min delayed, i can understand given the tight schedule at the clinic, but 1 hour and 25min is just too much i think just because i was not registered on time.

Allied Medical Centre

Endocrinology and Diabetes, General Medicine, + 16 more

I went for my breast cyst aspiration, my appointment supposed to be at 12.30pm and they requested me to be there at 12 and I was on time but I ended up entering to the ultrasound room at 1.15pm. The staff (nurse and the lady who was doing the ultrasound first) were so kind, sweet and caring, but honestly and unfortunally the Doctor was not so friendly or maybe she had a bad day today, she was answering my questions very rude and like mad, I have done this procedure before, not in Dubai, and I didn't like her way to do it, I didn't feel pain but I can see how she moved the needle inside my breast, she didn't recommend antibiotics but before I took antibiotics for this type of procedure despite if it was simple cyst aspiration. Doctor also was complaining and arguing with the nurse and the other sweet lady about the long time she took to do the ultrasound saying she only request to report the big cysts not all of them, this lady was only doing her job and she was doing very well she was very caring and sweet with me and I felt bad for her. I would to say that those ladies didn't say anything about this incident to me, I just heard everything despite they were talking very low and I confirmed this inconvenient when the doctor came inside the room because she was arguing with the nurse too.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

I have left the appointment with a big disappointment. I was not listened to, dismissing my previous diagnosis and actual mental state. I left with extreme anxiety & depressed, I wanted to scream. My experience in Dubai regarding mental health has been shocking. The approach & treatment of the patient have no regard to how serious mental wellbeing is. I don’t understand why my medications prescriptions are extremely limited to/between 10 days & 29 days. I’m constantly on travels due to work, and I always find myself running out of medication while I’m away, and have no way to get my prescription wherever I am due to insurance coverage to specific medications & doctors’ limitations in UAE. Instead of feeling calm and confident, I have to constantly worry about my next prescription, which leaves me with triple anxiety attacks & feeling more depressed & let down by the lack of care. My insurance does not limit me from a 2 to 3 months prescription approval and blames the doctors & clinics for not providing a lengthy prescription. WHO & how can this be solved. I would love to hear back from you and find a solution to my issue.

Prime Medical Center - Motor City

Orthopaedic Surgery, Cardiology, + 6 more

Dr. Nazia is very calm, attentive, and always listens carefully to my concerns. She provides suitable and effective medication, and I truly appreciate her professional and compassionate approach. However, I have faced repeated issues with Nurse Prianka during my past visits. On multiple occasions, she informed me that she would call me back, but she never did. Once, I even contacted the call center, and they forwarded my message to her, yet I still did not receive a call. When I visited the clinic the next day and asked why she had not called, she did not respond properly to my question. Recently, Dr. Nazia prescribed injections for me, which were approved by my medical insurance. However, Nurse Prianka informed me that I would need to pay AED 150 per visit for the drip administration, and since I need to visit three times, the total amount would be AED 450. This is financially difficult for me. I already have the injections with me, but I cannot afford to pay AED 450 for the administration. I kindly request the management to look into this matter and provide clarification and support. Thank you.

Dr. Lobna Sallam

Obstetrician & Gynaecologist

I feel truly blessed to have had my entire pregnancy and delivery under the care of Dr Lobna Sallam. From my first visit until the day I delivered, she supported me with kindness, patience, and complete professionalism. Pregnancy can be an emotional and sometimes overwhelming journey, but Dr. Lobna always made me feel safe and confident. She listened carefully to every concern, explained each stage clearly, and guided me with calm reassurance. I never felt rushed during appointments, and I always left feeling at ease. My experience at Prime Medical Center - Nad Al Hamar and at Prime Medical Center - Al Mizhar Arabian Center Branch was equally positive with Dr.Lobna. Also the staff were respectful and supportive, and everything was well organized throughout my journey. Alhamdulillah, my delivery went smoothly, and I could not have asked for a better doctor by my side during such an important moment of my life. I am sincerely grateful for the care I received and would confidently recommend Dr. Lobna to any expecting mother.

SKIN111 DIFC

Cosmetic (Aesthetic) Medicine, Dentistry, + 3 more

I was crying in pain for two days because of my lower tooth, and I was honestly very scared to see a dentist since I’m afraid of dental procedures. But when I went to Dr. Nagender, he reassured me that the root canal would be a pain-free procedure and he truly meant it. The procedure was much better than I expected. I didn’t feel pain, just slight vibration from the machine, which is completely manageable. Dr. Nagender was calm, gentle, and very reassuring throughout the whole treatment. A big thank you as well to Ms. Connie for taking such good care of me and making me feel comfortable. And to Ms. Janine for assisting and booking my next appointment smoothly. I really appreciate the warm and accommodating staff. Highly recommend Dr. Nagender if you’re having any tooth problems, especially if you’re scared like me. They truly care about their patients. Thank you so much! 🫶🏼

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

I had a high-risk pregnancy due to multiple fibroids, and naturally, I was very anxious throughout my journey. However, Dr. Varsha handled my case with exceptional care and confidence. She was always calm, reassuring, and took the time to explain everything clearly, which gave me immense peace of mind. Thanks to her expertise and guidance, everything went smoothly, and I delivered safely without any complications. I’m truly grateful for her support and highly recommend Dr. Varsha to anyone, especially those going through high-risk pregnancies. She is not only an excellent doctor but also a very compassionate one. Because of her, I hold my baby safely in my arms today. She will always have a special place in my heart.

Dr. Mohammadhassan Heidari

Oncologist

"My recent visit to the Advanced Care Oncology Center was truly exceptional. From the very beginning, the reception was warm and open. The nurse, who works with Dr. Heidari, also welcomed me with incredible care and attention. I felt as if I had been coming to this center for years. Dr. Heidari personally spoke with me for about an hour, listening carefully to everything I said, and with a friendly, familiar tone, as if he knew me from before. He told me that this issue was very simple and that we could easily manage and treat it. These words gave me real hope, and I am deeply grateful for this caring and professional support. I wholeheartedly recommend this center to everyone."

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

would like to express my sincere appreciation for the excellent care and service I received during my recent visit. A special thank you to Dr. Jose Dennis Joson for his professionalism, thoroughness, and compassionate approach. He took the time to listen carefully, explain everything clearly, and made me feel comfortable and well cared for throughout my appointment. I would also like to commend the reception team for being welcoming, organized, and efficient. Their friendly attitude made the entire experience smooth from start to finish. Thank you for providing such outstanding healthcare service. It is truly appreciated.

Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

I had a very severe throat infection. I couldn’t speak and I couldn’t swallow, and my condition was extremely, extremely bad. The doctor asked for me to take an antibiotic injection, but they refused because they close at 11 and it was 10:40. The doctor was actually very respectful and objected to their refusal because he said it was something very, very necessary given the terrible condition I was in. But in the end, I didn’t receive the injection. I asked to take it in almizhar branch, but they refused. That was very upsetting because my condition was getting worse hour by hour.

Dr. Mawada Barakat Elmagboul

Dermatologist

It was amazing and so impress result for my melasma treatment by Dr Mawada. I went few places to get treatment but agter ine year plus i found such a sweet and very dincere doctor . She reaaly check in and out before starting any procedure and get to know about our body and routine and we get melasma. I never experience this begore . The stuff who assisting the Doctor is very kind and nice and comfort us all the time while doing provedure. I am do lucky to meet Dr Mawada snd i am very happy to see the result sliwly by sliwly .

Dr Amatus Sumaiyya

Dermatologist

Dear Doctor sumayya, I sincerely want to thank you for the wonderful care and support. You are such a good listener, and the way you patiently understood my concerns made me feel completely comfortable and confident. Even though it was a small surgery, I had an amazing experience under your care. Everything was handled so smoothly and professionally. I truly appreciate your kindness, skill, and reassurance throughout the process. Grateful for your excellent treatment. Thank you once again.

Dr Zaynab Fataih

General Practitioner

Dr Zaynab was extremely professional, kind, and attentive during my visit. She listened carefully to my concerns and explained everything in a way that was easy to understand. I felt comfortable and well cared for throughout the appointment. I highly recommend her to anyone looking for a knowledgeable and compassionate doctor.”

Dr. Satendra Kumar Multani

Endocrinologist

Dr Satendra Kumar is an excellent physician who has been treating me for the past couple of years and I’m extremely grateful for his dedication in the treatment of his patients. I would recommend him wholeheartedly as a genuine human being and gentle physician.

Dr. Ihab El Tayeb

Endocrinologist

Dr. Ihab is a very good doctor. I consulted him as I had high blood sugar he explained to me very nicely. And guided me to the medications. God bless him his work always 🙏 of serving his patients with almost care .

Dr Manisha Gupta

General Practitioner

I have very good experience in Prime branch in Barari. Doctor Manisha and doctor Munima especially make me feel really comfortable during the diagnosis and discussions. The treatment is also very effective.