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Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

I recently visited Prime Hospital, Dubai during a very challenging period due to a serious urological condition. From my first consultation, I was extremely impressed by the professionalism, expertise, and compassionate care provided by Dr. Issam AlMajdalawi, Consultant Urologist, and his nurse, Aaron. Their strong collaboration and patient-focused approach made a significant difference throughout my treatment journey. Following a series of thorough diagnostic tests, Dr. Issam clearly explained my condition to me, including my severe prostate enlargement, bladder compression, blood test results, prostate size, and urine flow metrics. He reassured me that the condition was not cancerous and carefully outlined all available treatment options, helping me make an informed decision to proceed with Rezum therapy to restore my quality of life. The procedure was carried out professionally under Dr. Issam’s supervision. Although I experienced temporary mobility issues upon waking from surgery, Dr. Issam was present to calmly explain the procedure, the observations made during surgery, expected side effects, and the recovery process. His reassuring manner, clinical expertise, and compassionate communication gave me great confidence and peace of mind. During my two-night stay, I was supported by a dedicated nursing team who demonstrated exceptional care, professionalism, and attention to detail. I would particularly like to acknowledge Jet, Jan, and Jinci Shaji, whose kindness and support stood out. All other nursing staff were equally attentive and professional. Following surgery, I unfortunately developed a post-operative infection and experienced severe pain and swelling. The emergency team, including Dr. Amjad and Dr. Omar, responded promptly and professionally. Despite Dr. Issam being overseas at the time, the medical team consulted him to ensure the most appropriate and informed treatment decisions were made. I felt truly cared for during this difficult moment. Today, I am recovering well, my symptoms have significantly improved, and my quality of life has been restored. I am deeply grateful to God and to all the doctors, nurses, and staff who supported me throughout this journey. My sincere and special thanks go to Dr. Issam AlMajdalawi and Aaron for their outstanding care, professionalism, and dedication.

Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

Dear Management Team, I am writing to formally express my disappointment regarding the experience my son and I had during our visit to Prime Medical last night. Upon arrival, we were waiting for more than 20 minutes for basic procedures such as checking blood pressure and other preliminary details. During this time, I was seated in the waiting area with my son. I observed the nursing staff engaged in personal conversations among themselves, while patients continued to wait. What was most concerning was that a family who arrived after us was allowed to enter directly before us. One of the nurses clearly saw that I had arrived earlier and was waiting for my turn, yet no action was taken. As a frequent patient of Prime Medical, I did not expect such rude and unprofessional behavior. Eventually, I tried to enter Dr. Geetika’s room when my turn should have come. However, a lady nurse stopped us very rudely and allowed another family to enter, stating they had an appointment. This entire situation was handled without proper communication or courtesy, which made the experience very unpleasant and stressful for me and my child. The only positive aspect of this visit, as always, was the behavior of Dr. Om Prakash. I truly admire his professionalism, dedication, and the care he provides. He consistently treats patients with respect and prescribes medication appropriately based on the health condition. His conduct reflects the standard of care I expect from Prime Medical. I humbly request the management to take this complaint seriously and address the behavior of the nursing staff, so that no other patient has to go through a similar experience in the future. Thank you for your time and attention to this matter. I hope appropriate action will be taken.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

I would like to share my feedback regarding my recent experience at Prime Medical. My overall experience with the doctors and hospital services has been very good. I have been visiting Prime Medical for the past 10 years, and I truly appreciate the quality of medical care provided. This feedback is not a complaint about the pharmacy staff, who I believe are doing their best. However, over the past one year, I have noticed a significant issue with the pharmacy services, especially during peak hours. The waiting time has become much longer than expected, often exceeding one hour. This is very difficult and exhausting for patients, particularly those who are already unwell and do not have the energy to wait for such long periods. I am sharing this feedback not only for myself but also to help improve the experience for other patients. I kindly request the management to consider increasing pharmacy resources or support during peak hours to reduce waiting time and improve patient comfort. Thank you for your attention and continued commitment to patient care.

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

I would like mentioned Jonalyn Isidro name who was at the reception and was super professional and helped me to see the doctor . I have called over the phone today at 2:41 pm and it was told to me that doctor slot is available however my insurance not covered. When I check with insurance , it was covered . I went to the reef mall branch and I discovered that my insurance is covered however there is no slot for me to see the doctor. There is only option for walk-in . When I complained and Jonalyn Isidro found out that it was the customer care ( call center ) mistake. She politely given me a solution to come at 5 pm and she will do her best to assist me to see the doctor as I have severe migraine. I really appreciate this kind of professional approach by her and assist me . Doctor also was very helpful, and assisted me in a best way possible . I will be coming for the further medical assistance after the insurance approval and test for tomorrow Thanks Jonalyn Isidro !!!

Saudi German Hospital Ajman

Cardiology, Ear, Nose & Throat (ENT), + 5 more

تجربتي مع دكتورة عايدة ممتازة لكن غالبية الممرضات "من الجنسية الهندية"جعلوا اقامتي في المستشفى اكثر صعوبة وألمًا! من حيث التعامل والاسلوب وعدم تقديم المساعدة كما يجب استثني من ذلك الممرضة المصرية المحجبة كانت قمة في الاخلاق والادب والممرضة الفلبينية الكبيرة في العمر والمقام وترتدي نظارة كانت تعرض مساعدتها وترتب الغرفة حتى دون ان نطلب منها ذلك ' الممرضة التي اخذت طفلتني لسحب الدم منها لإجراء فحص الscreening رفضت ان اكون. انا او والدها معها في غرفة سحب الدم بحجة ان الغرفة صغيرة! لقد ولدت طفلتي للتو فكيف تتوقعون ان نكون بحال خير عندما نسمع صريخ طفلتنا من الغرفة المجاورة ونحن لا نرى شيء ! ليس لكم اي حق في ذلك .. نحن لن نعيق الاجراء بالطبع لانه من مصلحة ابتنا لكن كنا سنكون مطمئنين عندما نكون بجوارها ونمسك يدها ع الاقل!! حال الممرضات في مستشفاكم يحتاج لصرامة اكثر

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I would like to express my sincere gratitude to Dr Parul Dixit for the outstanding care I received. From the moment I met her, I was struck by how polite and professional she is. She took the time to answer all my questions thoroughly and made me feel completely at ease throughout the entire process. The experience of being seen was seamless and efficient. Dr Dixit recently removed cysts from my hand and pubic bone, and I was truly impressed by her surgical skills—especially how expertly she stitched up my hand afterwards. I can honestly say she is one of the best doctors I have ever met. Thank you, Dr Dixit, for your excellent care and kindness. Her assistant who also very welcoming and helped with my care also.

Dr Mitchelle Lolly

Pulmonologist

Dear Dr. Mitchelle Lolly, You are not just an exceptional pulmonologist, but a true blessing for your patients. The way you care for every patient like a family member shows the depth of your compassion and the greatness of your heart. Your dedication, kindness, and tireless efforts bring hope, comfort, and healing to so many lives. A heartfelt salute to you, doctor, for your selfless service and unwavering commitment. May God bless you with good health, strength, and continued success. You are truly an inspiration. With deepest respect and gratitude.

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

The doctors who assisted me during my surgery were very professional. From the beginning up to now, I feel like they treated me as part of their family, not just as a patient. That’s why I felt comfortable and confident that I was in good and safe hands. Thank you to my surgeon, Dr. Verushka, and her team. Even if our families cannot take care of us because they are far away, at Prime Hospital they will take care of you so you won’t feel the loneliness of being away from your family, who should have been by your side.

Dr Verushka Mukesh

General Surgeon

The doctors who assisted me during my surgery were very professional. From the beginning up to now, I feel like they treated me as part of their family, not just as a patient. That’s why I felt comfortable and confident that I was in good and safe hands. Thank you to my surgeon, Dr. Verushka, and her team. Even if our families cannot take care of us because they are far away, at Prime Hospital they will take care of you so you won’t feel the loneliness of being away from your family, who should have been by your side.

Dr Nusrat Hassan Naqash

Family Doctor

I was consulting Dr. Nusrat for my weight loss and to lower my HBA1C. I was 93.3 kgs when I met the doctor. Now after 11 weeks, I have lost 7 kgs. Doctor was keen to listen to all my complaints and thoroughly assessed & reassessed my situation from time to time. She explained me the treatment protocol thoroughly and cautioned me on potential side effects and management of the same. I My snoring has improved and I am waiting for my next test results. I would strongly recommend her in managing diabetes & weight loss.

First Psychiatry Clinic

Psychology, Psychiatry

First Psychiatry Clinic provides a calm, welcoming environment with a highly professional and compassionate team. The psychiatrist took the time to listen carefully, explained everything clearly, and made me feel comfortable throughout the consultation. The staff were respectful, organized, and supportive from scheduling to follow-up. I truly felt heard and understood, and the care I received was thoughtful and effective. I would highly recommend First Psychiatry Clinic to anyone seeking quality mental health care.

Dr. Daria Fedorenko

Obstetrician & Gynaecologist

Would like to express my sincere appreciation to Dr. Daria Fedorenko an exceptional gynecologist the doctor is ethical, attentive to details, she is competent, patient She explained every step clearly and thoroughly, answered all my questions with patience, and ensured I felt supported and at ease throughout the entire visit. She is attentive, respectful, and explains everything clearly, creating a comfortable and trusting atmosphere. I highly recommend her to anyone seeking expert and caring women’s healthcare.

Dr. Sumeet Sukhi

Ophthalmologist

Dr. Summit Sukhi is absolutely amazing. He treated my cornea problem very well and explained everything clearly. He is very kind, polite, and professional. Honestly, he is the best eye doctor at Prime Medical. Thank you so much, Dr. Summit, and thanks to the entire team for taking such good care of patients.

Dr Muhammad Nadeem

General Practitioner

Dr. Nadeem is an exceptional doctor who truly cares about his patients. He listens patiently, explains everything clearly, and provides treatment with great professionalism and compassion. His calm and reassuring approach makes you feel confident and well cared for. Highly recommended.

Dr Aida Hussen Alkhatib

Obstetrician & Gynaecologist

دكتورة عايدة انسانة عن حق وحقيقة وتفكر بمرضاها ومصلحتهم قبل اي شي ثاني ما ندمت انو اختاريتها طبيبة الي .. طبيبة فعلا عدها خبرة ومعرفة ممتازة بمجالها ماشاءالله كانت معنا بكل خطوة وحقيقة شعرت انها والدتي وليس طبيبتي فقط لقربها وحنانها على مرضاها الله يجزي خير الي رباها على الرحمة

Dr Nazar Albustani

Cardiologist

10/10 was very professional, dr took his time explaining every thing, went further by studying the file thourougly, prescribed more medicine and more tests to be done Dr Nizar was very sincere, pleasant, professional and friendly Iam glad that he was my Dr today