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Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

I went to the clinic Wednesday night after work as I was having trouble breathing, colds, headaches and had some chest pain that day and numbness on the gums. Doctor did some tests but before the results even arrived he said probably iron deficiency and B12 deficiency. Something about gastrtitis and allergies. He prescribed meds for gastritis, allergies, and then paracetamol. Told me to come back Friday to discuss test results since he’s not working on Thursday. Thursday morning, I woke up worse than the day before and had to take a sick leave. Thursday was when the results came but still no diagnosis from the doctor. I came back Friday as he asked. He said iron deficiency hence the iron supplements and also mild bronchitis but no need for antibiotics just cough syrup. When I asked for a sick leave certificate he said he can’t give one for Thursday, only Friday. Does that make sense?! He knew I was sick Wednesday night. That’s when I did the tests. He can confirm I’m still ill Friday. What do you think I was doing Thursday?!? Pilates?!? Of course, I was sick then! And he’s the one that told me not to come Thursday. Not even the end of it. He also did not discuss anything about the gastritis or the B12 deficiency he mentioned. No explanation. Worse still, the sick leave certificate that I had to pay AED 80 for does not mention the mild anemia and mild bronchitis even though he has prescription for them! The sick certificate only says common cold and cough! Ridiculous. And when I brought this up to nurse and reception— no help whatsoever.

Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

I booked an orthopedic appointment by phone for my son after he injured his leg. After a long wait at registration, I was informed that my insurance does not cover this specific orthopedic doctor, even though my insurance is covered at this medical center and covers all other doctors. I was later told that the issue is that the doctor is new and his insurance paperwork is not yet completed. This is an internal administrative issue and should not affect patients. The doctor is actively working at the medical center and seeing patients, yet my son was refused consultation unless I paid cash. No one informed me of this issue during the phone booking. The staff’s attitude was unprofessional, unhelpful, and lacked basic courtesy or apology, despite my son being on a wheelchair and in need of urgent orthopedic care. Even after being seen by a Family Medicine doctor and advised to consult an orthopedic specialist, registration still refused to allow access to the orthopedic doctor for the same reason. This experience shows poor communication, mismanagement, and lack of patient care, and caused significant stress and inconvenience. I am extremely dissatisfied and expect this matter to be addressed to prevent it from happening again.

Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

This is the second time I’ve undergone a dental procedure with Dr. Sanjay, and without hesitation, I can say he is the best dentist I’ve had in the UAE. I’ve been working here for over a decade, and for most of that time, I avoided dental procedures altogether because of several bad experiences in the past. Despite the advanced facilities, I often felt that many dentists were not properly trained, and that fear stayed with me for years. That changed after my first visit with Dr. Sanjay. For the first time, I felt confident, safe, and genuinely cared for as a patient. His skill, professionalism, and attention to detail completely restored my trust. That experience alone was the reason I came back and why I chose Prime Medical BurJuman Mall branch again. Dr. Sanjay didn’t just treat my teeth; he changed how I feel about dental care in the UAE. Special kudos as well to his nurse, Leena! She was very professional and kind as well.

Dr Rinelle Sanaani

General Practitioner

Outstanding Care and Genuine Compassion Dr Rinelle Sanaani is an exceptional doctor who truly goes above and beyond for her patients. From the very first appointment, she was warm, attentive, and incredibly thorough. She took the time to listen carefully, explained everything clearly, and made sure I felt comfortable and confident in the care plan. Her professionalism is matched by genuine compassion, which makes a world of difference. It’s rare to find a doctor who combines deep medical knowledge with such kindness and patience. I am extremely grateful for her care and would highly recommend Dr Rinelle Sanaani to anyone seeking a doctor who truly cares about their patients’ wellbeing. If you’d like, I can tailor this to a specific treatment, make it shorter, or adjust the tone (more clinical, more heartfelt, or more community-focused).

Prime Medical Center Sheikh Zayed Road

Cardiology, Clinical Pathology, + 14 more

My OB Gyne doctor is ok but there’s really an issue with the waiting time and they are not following the scheduled appointment. I waited for a long time just to get checked. I arrived on time for my 8:20 PM appointment but the nurse let me in after 9PM and when it was my turn they were all in a hurry as it was probably near the closing time. Many times I have visited for my checkup and I always wait for a minimum of 30 minutes past my scheduled appointment which is ridiculous. What is the point of booking in advance if they are not going to follow the timing. I come on time for my appointment but I always get frustrated from waiting long time. I am pregnant and it stresses me out. Hoping to see some improvement when it comes to managing patient’s schedule especially they are dealing with pregnant women.

Advanced Care Oncology Center

Imaging (Scans), Oncology

This is the second time that we visited Advanced Care Oncology Center for a PET Scan for my wife. Our experience has been extremely good in both occasions. While all the team members at Advanced Care Oncology Center have been extraordinarily kind and supportive (from walking into the facility to registration to medical support etc.), I must mention Ms Liz who made us feel comfortable and relaxed. Above all, I had the opportunity of meeting Mr Basheer (Managing Director) of Advanced Care Oncology Center. He is an outstanding gentleman. His warmth and kindness is exemplary. I pray to the Ever Merciful Almighty that He may bless Mr Basheer and the full team at Advanced Care oncology Center 💕

Dr. Hamed Abbasi

Ophthalmologist

For several years, because of a temporal lift surgery I had with another surgeon, my eyelids had a very obvious anatomical problem that looked quite unnatural. No surgeon was willing to correct it. However, two weeks ago I had Blepharoplasty with Dr. Hamed Abbasi. The result is beautiful and completely natural. Even though only two weeks have passed, there are no visible suture marks and none of the unnatural eyelid anatomy that had bothered me for years. The procedure itself was very quick, performed in the shortest possible time and with great precision. My recovery period was also very short and easy. I highly recommend Dr. Hamed Abbasi.

First Psychiatry Clinic

Psychology, Psychiatry

I want to say thank you from my heart. Today I was in a very bad situation and feeling a lot of anxiety and stress. I also don’t have money, but when I called you and asked for help, you were kind to me and you helped me. You did not say no. Your kindness made me cry because it reminded me that there are still good people in this life. Your help today really meant a lot to me, and it came at a very important moment. I am truly grateful for your support and understanding. Thank you so much for everything you did for me. May Allah bless you all for your kindness and compassion. With sincere thanks

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

Dr. Denisse is a well-rounded professional doctor. He discussed matters with my health and laboratory results very well, in such a level that I am fully understand it. This doctor is very compassionate to all her patients you can fell him during every conversation. He speaks clear enough and he entertainment my questions and clarification. He don't felt hurry even though there is a lot of patients queue he will ensure that your time visiting him is make you comfortable despite of sickness. I visit some Filipino doctor but I can fully attest that Dr.Denisse is best.

Dr Dennise Jayson

General Practitioner

Dr. Denisse is a well-rounded professional doctor. He discussed matters with my health and laboratory results very well, in such a level that I am fully understand it. This doctor is very compassionate to all her patients you can fell him during every conversation. He speaks clear enough and he entertainment my questions and clarification. He don't felt hurry even though there is a lot of patients queue he will ensure that your time visiting him is make you comfortable despite of sickness. I visit some Filipino doctor but I can fully attest that Dr.Denisse is best.

Eastman's Smile Solutions Dental Clinic

Dentistry

We have been coming to this location for past four years and I can’t say enough positive things about this clinic! The staff is very kind and attentive! Huge shoutout to our favourite dentist Dr. saba, that knows how to make my 7 year old actually excited about dentist. Me and my husband have been her patients as well and she is very gentle and knowledgeable. I enjoy coming to see her every time. I have sent so many friends and family to this clinic and will always vouch for them!

Dr. Saba Al Hadithi

Dentist

We have been coming to this location for past four years and I can’t say enough positive things about this clinic! The staff is very kind and attentive! Huge shoutout to our favourite dentist Dr. saba, that knows how to make my 7 year old actually excited about dentist. Me and my husband have been her patients as well and she is very gentle and knowledgeable. I enjoy coming to see her every time. I have sent so many friends and family to this clinic and will always vouch for them!

Dr. Mawada Barakat Elmagboul

Dermatologist

My last appointment was just a follow up with the doctor to extend the therapy I’m currently on. I’ve been coming here since September, and my skin has completely changed, it’s glowing, I no longer have acne, and the breakouts on my face and back are gone. Visiting Dr. Mawada has helped me not only look better, but also feel better. She is very pleasant, kind, and has a wonderful psychological approach, which made me feel comfortable and well cared for.

Dr Alyaa Mohamed Elnakeb

Obstetrician & Gynaecologist

It was not a pleasant visit at all . She spoke too fast, when I asked for clear explanations for my symptoms she barely explained anything, just repeated what she said before She was rough with the procedure, no bed side manners like letting the patient know you’re about to start before starting. She seemed like she was in a rush and her mannerisms and attitude were completely off putting I’m disappointed

Dr. Ahmed Daabis

Neurologist

He was super helpful, directed me easily to the right place with the right understanding to my condition.. listened to what i had to say then explained why this might not be the best option for me, and what he would personally do if he was in my place. Came to better understanding of my condition and how i should proceed with my lifestyle, overall very professional yet very friendly.

Dr. Farhat Ahmed Arsalan

Breast Surgeon, General Surgeon

Thank you, Dr. Farhat, for the easy pre-operative procedures and for reassuring me that the surgery was quick and simple. My surgery was a laparoscopic cholecystectomy. Thank you for following up with me after the surgery, either by visiting me in my hospital room or by calling to check on my health and well-being. Thank you, Dr. Farhat, you are the best. Your little son, Khaled