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Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

Clinic Process Feedback There is significant room for improvement in the current process flow. Registration and Payment: Upon entering, registration is completed, and co-payment information is shared at the front desk. However, after registration, patients are required to visit the cashier again once the doctor recommends any tests (e.g., blood tests). This is inefficient — especially when the consultation and tests are already covered under insurance. Suggestion: The registration staff should collect any required payments upfront to avoid patients standing in line multiple times for billing. Appointment Booking: Currently, there is no dedicated hotline or separate line for appointments — everyone has to call the same number, which often causes long waiting times. Suggestion: Introduce an online appointment booking system or outsourced call centre support to improve accessibility and convenience. Pharmacy Services: The pharmacy does not offer home delivery within the vicinity. This creates inconvenience for patients and can drive them to other clinics or pharmacies with better services. Suggestion: Implement a home delivery option similar to competitors (e.g., Aster Pharmacy) to enhance patient satisfaction and loyalty. Overall, streamlining payment and registration, improving appointment accessibility, and adding home delivery for medicines will significantly enhance patient experience and operational efficiency.

Prime Medical Center Sheikh Zayed Road

Dentistry, Cardiology, + 14 more

The waiting time for the doctor was unacceptable, even though there was just one patient ahead of me, as the nurse did not follow up and seemed busy with her own tasks. I had to ask another nurse more than twice about meeting the doctor, and despite their assurance to call me back, it unfortunately did not happen. Eventually, when I informed the receptionist that I wanted to cancel my appointment, only then did they page the nurse, who took me to the doctor’s office – all while the doctor was free the whole time. Moreover, I did not receive clear information regarding the swab test. The nurse told me the report would be ready after three days. Still, I only later understood that it was the culture test that actually takes three days, which should have been communicated clearly during my initial interaction. There were further issues with the request for a call back; the nurse did not call back or provide the correct information. Overall, the experience was frustrating as I had to wait for more than three hours to speak with the doctor.

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

I visited Prime Medical Center at Oasis Mall for an ENT consultation. I was informed the night before by customer service that the consultation fee would be AED 250, and this was also confirmed at the reception. However, I was surprised to see a separate charge for an ear swab when it was time to pay. At no point before or during the consultation was I informed that this procedure would incur an additional cost. Additionally, the doctor mentioned that everything appeared normal prior to doing the swab, which makes it unclear why the procedure was even necessary. No explanation was given about the purpose of the swab, what it was for, or when I could expect any results, if there are results at all. I believe patients should be clearly informed in advance about any extra charges and the medical reasons for any additional procedures. I would appreciate it if you could review this case and clarify why the ear swab was performed and charged without prior notice or any follow up information. Thank you for your attention to this matter.

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

We were referred to Dr. Kiran Sasi at Prime Hospital – Garhoud from the general surgery department because my wife had an accident that caused a serious issue with her hand. She needed a specialist in hand surgery, and Dr. Kiran was exactly the right person. He treated her with great care and professionalism, always taking the time to explain every step and make sure we understood everything clearly. We visited him around five times, and every time he was patient, kind, and very respectful. Thanks to his expertise and accurate treatment, my wife’s hand has improved a lot. Dr. Kiran Sasi is an excellent doctor — highly knowledgeable, experienced, and genuinely caring. We’re very satisfied with his work and highly recommend him to anyone looking for a hand surgery specialist

Dr Mohamed Rafique Peer Mohamed

Pulmonologist

I had an excellent experience under the care of Dr. Mohamed Rafique and his nurse, Soumya Poulose. Dr. Rafique is not only highly knowledgeable but also very compassionate and thorough in his approach. He takes time to explain everything clearly and makes you feel completely at ease. A special mention to Nurse Soumya Poulose — she is incredibly kind, patient, and attentive. Her friendly nature and gentle care make every visit smooth and comfortable. She is always ready to help and ensures that patients feel genuinely cared for throughout the process. Together, they make a remarkable team who truly put their patients’ well-being first. I’m deeply grateful for their professionalism, compassion, and dedication. Highly recommended!

Eastman's Smile Solutions Dental Clinic

Dentistry

I recently had a dental crown done by Dr. Mary at Eastmans Dental Clinic, and I couldn’t be happier with the results. She was very professional, gentle, and thorough throughout the entire procedure. Dr. Mary took the time to explain every step, ensuring I felt comfortable and confident. The crown looks and feels so natural—perfectly matching my other teeth. The clinic itself is clean, well-organized, and the staff are always welcoming and accommodating. I truly appreciate the care and attention I received. Highly recommended for anyone looking for quality dental work and a dentist who genuinely cares about her patients!

Gulf Family Clinic

Ophthalmology, Optometry

Complete fail. I had only one objective, being able to read my laptop screen. I still cant. I cant work, cant write, cant do emails. The staff were fantastic, the prescription totally wrong. I paid a huge sum of money for some amazing lenses which give me crystal clear distance vision but I cant read my laptop no matter which way I tip my head or how close or far the screen. Any my right eye aches, when I take the glasses off it feels like Ive been punched in the eye. Ive waited for a couple of weeks to see if I would get used to it and adjust to the lenses but this is still impossible and distressing.

Allied Medical Centre

Endocrinology and Diabetes, General Medicine, + 16 more

I found communication to be lacking. Whilst the actual appointment was fine it was frustrating that no reminder was sent. I did have to call and was on hold for a long time to confirm. No pin or location was sent so I just had to use Waze and it did not bring me into the inner road when your clinic is put in. I ended up having to go behind and just putting paid parking and walking quite a distance otherwise I would have been very late. I tried to WhatsApp for confirmation and also the address and pin. Confirmation was sent a day later on the appointment but didn't receive anything on location.

Dr. Shawket Alkhayal

Urologist

الدكتور شوكت الخيال. Dr. Shawket Alkhayal، رائع للغاية. أفضل طبيب قابلته على الإطلاق، محترف للغاية. ذهبت إلى العيادة بعد رؤية تقييمات Google. و بناء على محركات بحث Google يصنفه في المركز الأول.و يقدم أحدث العلاجات الجراحية وغير الجراحية بالتقنيات الحديث تحت إشراف أفضل طبيب للذكورة في الإمارات. خبير في قضايا الصحة وأمراض الذكورة و طبيب مسالك بولية ذو خبرة عالية يقدم رعاية صحية عالية الجودة.و العلاجات الأكثر تقدمًا لـقضايا صحة الرجل. اسلوب راقي في التعامل مع المرضى وتشخيص الأمراض، و الطاقم الطبي كذالك متميز في عمله. من وجهة نظري الدكتور الأول والأفضل في دبي. ⭐️⭐️⭐️⭐️⭐️

Dr.B Clinic

Cosmetic (Aesthetic) Medicine, Dentistry, + 5 more

I had a waist sculpting and liposuction procedure with Dr. Basem Al Halabi, and my experience was absolutely amazing! From the first consultation, the doctor was professional, honest, and made me feel completely comfortable and confident. The results look natural and exactly how I imagined — my body is now perfectly contoured 🤍 Post-surgery care was excellent, and the medical team was very kind and attentive. Honestly, it was one of the best decisions I’ve ever made, and I truly recommend Dr. Bassam Al Halabi to anyone considering sculpting or liposuction. 🙏

Dr. Tharwat Bakr

Dermatologist

منذ عام 2007 حتى اليوم، د. ثروت بكر هو طبيبي الذي لا أستبدله بغيره. أثق في مصداقيته وإخلاصه وتميّزه في عمله، وقدرته الفائقة على تشخيص الحالة واختيار الإجراء الطبي الأمثل. أتنقّل معه من عيادة إلى أخرى أينما عمل، لأن الثقة التي يبنيها مع مرضاه لا تقدّر بثمن. لا أناقشه في قراراته الطبية، لأنني أعلم أنه دائمًا يختار لي الأفضل والأصح والأجمل. وكعادتي أقول له دائمًا: “افعل وارسم ما تراه الأنسب، لأني أعلم أنك لن تعمل إلا ما هو لي، وما هو الأجمل لي.

Dr. Shikha Dhirender

Ophthalmologist

I had a severe corneal infection and was really worried when I visited Dr.shikha . She treated me with great care and patience, explaining everything clearly and making sure I felt comfortable throughout the treatment. Thanks to her expertise and guidance, my eye has completely healed now. I’m so grateful for her dedication and kindness. Highly recommend her to anyone looking for an experienced and compassionate eye specialist!

Dr Sally al Meshhedani

General Practitioner

Dr. Sally is one of the best doctors I’ve ever met. She’s incredibly kind, patient, and attentive. She really listens and takes the time to explain everything clearly, which makes you feel comfortable and cared for. Her professionalism and compassion make every visit a positive experience. I truly appreciate her dedication and would highly recommend her to anyone looking for a doctor who genuinely cares about her patients.

Dr Basem AlHalabi

Plastic Surgeon

عملت عملية نحت وشفط للخصر عند الدكتور باسم الحلبي وكانت تجربتي أكثر من رائعة! من أول استشارة، الدكتور كان واضح ومريح بالتعامل، شرحلي كل التفاصيل وخلاني أحس بأمان وثقة كبيرة. النتيجة كانت طبيعية وجميلة، جسمي صار متناسق مثل ما كنت متخيلة بالضبط 🤍 الاهتمام بعد العملية كان ممتاز، والفريق الطبي جدًا متعاون ولطيف. بصراحة من أحسن القرارات اللي أخدتها، وبنصح أي حدا يفكر يعمل نحت أو شفط يروح لعند الدكتور باسم الحلبي بدون تردد 🙏

Dr. Lobna Sallam

Obstetrician & Gynaecologist

دكتوره لبنه سلام ، دكتوره نساء وولاده من احسن الدكاترة اللي مرت عليه شكراً من القلب على دعمها واهتمامها في كل لحظه من رحلتي في الحمل والولاده ، وشكراً لعطائها الانساني قبل المهني كانت مرحله جداً سهله عليه الحمد لله طبعاً صارت دكتورتي المفضله

Dr. Yousef Boraie

Dentist

Dr. Boraie was incredible! He was very professional yet friendly, the whole procedure was smooth and painless. Dr. Boraie provided me with all the nece information and made sure I understood everything clearly. Higly recommended!