Dr Frank Phillips

I have had a colonoscopy carried out with Dr Phillips which I was dreading due to a previous experience with another Doctor which took well over an hour to conduct. This procedure took 17 minutes and was a lot less painful than previous. The whole team was great and Dr Phillips was very clear and knowledgeable which puts you at ease

Excellent experience. I previously had an unsuccessful colonoscopy, which was terminated due to pain on my part. On this occasion Dr Phillips used a paediatric scope, as we had discussed in consultation, and the procedure was a success. Overall it was a very positive experience, calm, competent and compassionate.

From the very first consultation, Dr Phillips was kind, understanding, and, most importantly, willing to take a direct approach to getting to the bottom of things rather than going down longer routes that might have delayed finding any issues. That decisiveness really gave me confidence in his care. Despite nerves going into the colonoscopy itself, Dr Phillips and his team were absolutely brilliant. They made the whole experience far more manageable than I had expected. They kept me talking and engaged throughout the procedure, which made the whole process feel very quick and despite no prior experience to compare to, the entire thing was incredibly straightforward and painless despite only using the gas and air. I'd highly recommend Dr Phillips to anyone who might be anxious about this kind of procedure and their gastro care in general.

I went to see Dr Phillips for an initial consultation regarding ongoing stomach problems and he was very understanding and listened and then gave advice on the next step. I was then shortly after booked in for a colonoscopy and endoscopy which was a really smooth process and received my results soon after and he will also guide me on the following steps.

Dr was very kind, considerate and compassionate in his delivery of my results

Dr Phillips was very professional and explained in detail why i needed a colonoscopy. He further called back to clearly explain the outcome of the colonoscopy allaying my concerns.

I have never experienced this level of consistent, clear and responsive communication in healthcare. From the very beginning, my doctor has been exceptionally easy to contact. He replies promptly and directly to emails, and I have an ongoing thread of more than thirty messages where he has been fully engaged with every update and concern. He always gives the impression that he is genuinely interested in my case and committed to helping me progress. Scheduling has been effortless. Appointments are arranged quickly, with complete flexibility, and his secretary is always polite, organised and clear on the phone. The coordination between them makes the whole process smooth and stress-free. The combination of accessibility, professionalism and genuine care has set a standard I have not seen anywhere else in healthcare. I highly recommend him to anyone looking for thorough, reliable and well-communicated private medical care.

Brilliant customer service, extremely helpful and friendly. Excellent knowledge.

I attend to see Dr Phillips for a consultation, then attend 2 weeks later for a colonoscopy. Dr Phillips and his team are very professional, explained everything in detail and no question was left unanswered. The process from beginning to end was explained well.

Parking at the hospital or nearby if the limited onsite space is already full , is a just a matter of luck. The coffee machine in the private lounge was out of order. Dr Phillips was on time, personable, open and explained the various investigation options at the initial consultation. All my questions were thoughtfully answered in clear concise terms. There is probably going to be a 3 week wait between the initial consultation and the recommended investigation action