Miss Ebube Obi

Thank you very much for your kind feedback. I am delighted to hear that you felt cared for and put at ease throughout your experience. Providing professional, compassionate and reassuring care is very important to me, and I truly appreciate you taking the time to share your comments. It was lovely to meet you and thank you for entrusting me with your care. Best wishes Miss Obi

Thank you for your feedback. I know that medical appointments can sometimes feel a bit daunting, so it means a lot to me to know that my manner helped put you at ease and provided the reassurance you needed. It was a pleasure to meet you and support you with your care. Kind regards Miss Obi

Thank you very much for your kind feedback. I am pleased that our consultation provided you with reassurance and a more hopeful outlook for managing your symptoms. It was a pleasure to meet you, and I look forward to supporting you through the next steps in your care. Best wishes Miss Obi

Thank you so much for taking the time to leave such kind feedback. I am delighted to hear that you found our consultation professional, helpful, and detailed. Ensuring that you fully understand your care and feel comfortable with every explanation is incredibly important to me. Thank you for entrusting me with your care. Best wishes Miss Obi

Thank you so much for taking the time to share such thoughtful feedback. I am incredibly grateful for your kind words regarding my approach. Knowing that you felt welcomed, listened to, and at ease during our initial consultation means a great deal to me. Building a strong, trusting connection with my patients is my priority, and I am glad you feel confident as we prepare for your upcoming laser surgery. I also want to apologize for the delay you experienced. I completely understand and appreciate how a long wait feel. To help provide some context, each new consultant appointment in my clinic is allocated up to 30 minutes, which is preceded by a 10-to-15-minute assessment with our nursing team. However, because patient care is deeply personal and highly individualized, unexpected delays can unfortunately crop up. Some examples are: • Unanticipated Needs: We often cannot predict a patient’s specific clinical or emotional needs until they are actually in the consultation room with us. • A Gentler Pace: Many of our patients are elderly and some of them require a slower, unhurried pace during both their nurse assessment and their time with me. • Detailed Explanations: Some patients require much more time and detailed explanations to fully grasp the nature of their eye condition and proposed treatment. While I always strive to keep to our scheduled times, my guiding principle is to never send a patient away with crucial questions left unanswered. Balancing these deep clinical needs with a strict timetable is a constant challenge, and when these unpredictable factors arise, they are unfortunately out of my control. I want to thank you again for your patience and understanding on the day of your consultation, as well as for your constructive feedback. I look forward to seeing you again for your procedure and we will continue to ensure that you and all of our patients receive the absolute best care possible. Best wishes Miss Obi