Cataracts

DMEK Corneal Transplant

I would recommend this hospital to anyone considering it super efficient and lovely staff doing an amazing job

Achilles Tendon Problems

The treatment and service was fastest and most pleasant ever experienced

Cataract Surgery

I made my appointment at the Shelburne months in advance.

I was told it would be an evening procedure.

That part all went well. 

The communication and information in the lead up to the actual appointment was not at all well executed.

I had to chase for information as to whether I needed pre-surgery checks.

I received no instructions for attending.

Eventually on the Monday of the week when my surgery was due on the Thursday I received a call telling me that the Thursday had been cancelled and could I come in the next day Tuesday first thing in the morning.

If I couldn’t, I was told, it would be another month before I could be seen.

I did change all my plans for the week to accommodate this.

Once in the hospital everything was very good and the staff were great.

The pre-admission process needs a lot of work and I was very annoyed that, despite the high cost I paid, and my early booking that the original appointment could not be kept and that I was told if I couldn’t work with their new date then there would be such a long delay.

Joint Replacement

Hip Replacement (Hip Arthroplasty)

Absolutely all of the staff were what made my stay at the Foscote hospital so much easier than I expected. I can't fault them and their kind, warm and caring attitude .

Migraine

Parkinson's Disease

All thexteam were good and caring invmc hisysecretary,Ruby

Neuroradiology (Imaging)

Headache

Absolutely excellent consultation - the specialist doctor took her time to review my symptoms carefully and I feel very listened too. Her bedside manner was exceptional and I am extremely pleased with how this initial contact went. The reception were all friendly and kind, as were the phlebotomist. Couldn't ask for anything better.

I am extremely disappointed with the administrative handling of my care and the repeated lack of professionalism, communication, and cooperation from the neurologist’s PA - Ms. Maggie Butcher.

1. Incorrect patient registration and insurance difficulties

My details were incorrectly registered, creating an unnecessary mismatch with my insurance records, which used my preferred name rather than my full legal name. Despite explaining the situation, Maggie refused to correct the details and repeatedly insisted I would need to pay out of pocket. In reality, my insurer only required my customer number and authorisation code to process the claim, which they ultimately paid.

2. Failure to follow up on MRI results

Following an MRI recommended by the neurologist, I was explicitly told the PA would contact me once the results were available to arrange a follow-up appointment. This never happened. After waiting two months, I contacted the practice myself. Rather than acknowledging or apologising for the lack of communication, the PA - Maggie - criticised me for not following up sooner.

3. Mishandling of insurance claims and payment

Following my MRI results consultation, the PA initially refused to submit the invoice to my insurer, insisting they would not cover it and effectively deciding, without justification, that I should pay personally.

Despite my insurer being consistently cooperative, Maggie repeatedly provided incorrect information, used details different from those I had supplied, and made claims about correspondence that contradicted what my insurer confirmed.

The situation escalated when my insurer identified conflicting payment details and requested clarification from the PA. Despite multiple attempts, she failed to respond for over three weeks and ultimately never provided the clarification. When I raised this directly, she claimed to have responded long before, which my insurer confirmed was not the case.

Meanwhile, I continued receiving payment reminders from the practice. Ultimately, I was forced to pay out of pocket solely because the PA failed to cooperate with my insurer, and I am now awaiting reimbursement.

Overall, this experience has been unacceptable. The PA - Maggie Butcher - was clearly working against me, lacked professionalism, was full of toxicity, victimising herself and blaming others for what clearly was her own organisational mistake, lack of attention and lack of willingness to help. What should have been straightforward administrative processes became prolonged, stressful, and financially inconvenient due to repeated errors, poor communication, misleading information, and a refusal to take responsibility. I expected a much higher standard of professionalism and patient care, particularly from a private medical practice.

Ms Allyson Parry

About Ms Allyson Parry

Areas of expertise

Education

Languages spoken

Dr Mark Weatherall

4.98

(22 total patient reviews)

Dr Ross Roy Nortley

5.00

(8 total patient reviews)

Dr Katia Cikurel

4.96

(49 total patient reviews)

Dr John Philip O'Dwyer

4.98

(487 total patient reviews)

Spire Dunedin Hospital

4.88

(343 total patient reviews)

The Chiltern Hospital (part of Circle Health Group)

4.86

(1000 total patient reviews)

The Shelburne Hospital (part of Circle Health Group)

4.77

(30 total patient reviews)

The New Foscote Private Hospital

4.86

(488 total patient reviews)

Locations

Oxford Urology Associates

Opening hours

Opening hours

John Radcliffe Hospital - Oxford

Opening hours

Reviews

Learn about the conditions and treatments that Ms Allyson Parry treats