4.81
116 reviews

The Wellington Hospital 

St Johns Wood, London, United Kingdom, NW8 7JA 

Overall Rating

Overall
4.82
Friendliness
4.8
Wait time
4.7
Cleanliness
4.91

Top feedback

“The nursing was of the highest, most attentive standard. They also fed you, rare in hospitals...If I hadn't been ill, it would have been a pleasure to be looked after there.“
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Welcome to The Wellington Hospital

About

From the moment you arrive at The Wellington Hospital, they will ensure the standard of care you receive is exceptional. You'll be looked after by world-renowned consultants who have dedicated their careers to transforming people's lives, at a place that has sat at the heart of London's healthcare scene for four decades. During those years they have seen many life-changing breakthroughs in medicine and patient care. And they've remained at the forefront of pioneering treatment in all areas of medicine, including cardiology, cancer care, neurosurgery, orthopaedics, women’s health and spinal care. That's why, whether you’re preparing for routine hip surgery or need to have complex brain surgery, their consultants and multidisciplinary clinical teams, including specialist nurses, will work together to provide you with life-changing support. This is the UK's biggest independent hospital offering a broad range of treatments including cardiac services, neurosurgery, liver and HPB medicine, rehabilitation, gynaecology and orthopaedics, with dedicated orthopaedic units for injuries to the spine, hip, knee, foot and ankle, shoulder and elbow, hand and wrist, peripheral nerves and sports medicine. There are special units for the spine and breast, plus specialist expertise in brain surgery, women's health, and urology care. And they have an Urgent Care Centre for fast assessment, diagnosis and treatment, open 8am to 11pm, 365 days a year. 

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Opening hours

Location

No results found

Reviews

An excellent experience as a difficult time. First class condition

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
22-09-2020

The staff doesn’t appreciate your waiting time - they would ask you to wait, then someone who was late for their time comes in and they would bring them before you. Sometimes for places like blood tests - they would forget you’re waiting and would let person that came after you to come before you. I’ve been using the hospital for many times and always happy with doctors care but disrespect of my time as described above is disappointing and frustrating.

Overall
3
Friendliness
4
Wait time
2
Cleanliness
4
21-09-2020

A clean, efficient and friendly hospital. As one would expect given the cost.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
14-09-2020

Great experience

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
13-09-2020

The doctors, nurses and staff went above and beyond with their services. The food were delicious and the room was very clean. I was very satisfied during my time in the hospital.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
13-09-2020

Welling Hospital was very clean and efficient, from my check in at reception to being taken to my room and from being metand explained and all pre op checks done was all very fast and efficient from the nurses to the nurse in the surgery room and being taken back to my room to the lunch that I was served, thank you all at Wellington and they made sure all safety was in place during these Covid times. Thank you all for a great service.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
11-09-2020

Everything was excellent, although twice there was a total mess with kosher food. On the first night they had no kosher sandwiches, although I am assured there should always be some in stock. One day they did not order the correct dishes and actually did not place the full order so i did not have starter or dessert

Overall
5
Friendliness
4
Wait time
5
Cleanliness
4
11-09-2020

Great experience Lovely very friendly staff Very well looked after Discharge was a bit slow I would recommend the Wellington to anyone

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
11-09-2020

My very positive ratings reflect the strength of my feelings about my positive experience under the care of Mr Dorward and the entire clinical team. I approached my stay at The Wellington with some anxiety balanced with the confidence that I would receive a very high standard of professional care, based on number of factors. This feedback request has a few open questions. Detail would make the feedback more useful . My care was so sensitive to the care that I appreciated. Seeing Mr Dorward at the foot of my bed at 7am every morning meant it was the start of another day towards my recovery. This needs much more to be useful.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
10-09-2020

Very good care!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
10-09-2020

Very good experience

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
09-09-2020

The experience was great - the staff were very kind The only not excellent thing was discharge took much longer than planned and seemed rather chaotic

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
09-09-2020

Mr. Dorward, the doctors and nurses were all very friendly, considerate and professional. They did their best to make me feel comfortable. I was very happy with the service.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
09-09-2020

My care was very good.

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
29-08-2020

Overall a positive experience

Overall
5
Friendliness
3
Wait time
3
Cleanliness
5
28-08-2020

Efficient and friendly

Overall
4
Friendliness
4
Wait time
4
Cleanliness
4
28-08-2020

Extremely professional!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
26-08-2020

very friendly,helpful, civil no waiting, smiling faces...

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-08-2020

Very clean , friendly and efficient . I felt very well looked after by staff who seemed to care for my well-being

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
25-08-2020

The front of house staff are a bit rude but overall the whole experience was great

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
23-08-2020

Clean and efficient

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
21-08-2020

I found the signing in procedure not user friendly

Overall
3
Friendliness
3
Wait time
5
Cleanliness
5
21-08-2020

Maybe it’s Covid but my husband was not allowed to accompany me and the reception staff were not very friendly

Overall
4
Friendliness
3
Wait time
4
Cleanliness
5
20-08-2020

Very efficient, helpful,and friendly

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
20-08-2020

Good visit to this hospital. Staff were friendly and caring. Food was very nice. Clean, Covid free hospital.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
19-08-2020

Very satisfactory - I do not know how it could be improved

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
14-08-2020

the hospital was very clean and mum was seen quickly and was really well looked after.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
13-08-2020

The most friendly and efficient staff I have met.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
05-08-2020

Surprisingly patients were not told to wash hands when they entered hospital . One assistant came into the “room “ without a face mask. The curtain closing the room was marked as being changed in May . I would have thought after each patient it should be changed or daily or at least weekly. The nurses were kind and helpful at all times .

Overall
2
Friendliness
2
Wait time
1
Cleanliness
3
04-08-2020

Excellent service, highly recommended.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-08-2020

Excellent medical Center with dedicated professionals and stat of the art medical equipment

Overall
5
Friendliness
4
Wait time
4
Cleanliness
4
29-07-2020

I am happy

Overall
5
Friendliness
5
Wait time
4
Cleanliness
5
27-07-2020

Excellent.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-07-2020

Everyone was very professional and friendly, I couldn’t fault my experience here

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
20-07-2020

For me, the hospital was incidental to the surgery. It is not the most modern or best appointed, but the staff were dedicated friendly and coing well so soon after re-opening following Covid.

Overall
4
Friendliness
5
Wait time
5
Cleanliness
5
17-07-2020

Almost a pleasure to be in hospital!

Overall
5
Friendliness
4
Wait time
5
Cleanliness
4
08-07-2020

Whilst the nursing staff during the day were wonderful, there weren't enough staff on duty overnight and I was kept awake with the constant ringing of buzzers from the other rooms. The room I was allocated was extremely small, the shower in the bathroom was broken and I was disturbed at night as well as the buzzers in the corridor from other rooms by a loud noise in the bathroom which the maintenance staff were unable to rectify. Overall, I was disappointed with the hospital because of the noise and low standard of the accommodation.

Overall
4
Friendliness
4
Wait time
5
Cleanliness
4
08-07-2020

Satisfactory

Overall
3
Friendliness
3
Wait time
5
Cleanliness
5
08-07-2020

unfortunately its Tele appointment. however radiology staff, PMC staff friendly, everything on time. no delay.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
07-07-2020

Treatment was excellent.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
06-07-2020

Hospital was extremely clean, staff very kind - generally a very good service.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
03-07-2020

As you would expect......first class.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
26-06-2020

Nursing staff were superb.

Overall
5
Friendliness
5
Wait time