4.89
79 reviews

The Wellington Hospital 

St Johns Wood, London, United Kingdom, NW8 7JA 

Overall Rating

Overall
4.89
Friendliness
4.91
Wait time
4.78
Cleanliness
4.99

Top feedback

“The nursing was of the highest, most attentive standard. They also fed you, rare in hospitals...If I hadn't been ill, it would have been a pleasure to be looked after there.“
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Welcome to The Wellington Hospital

About

From the moment you arrive at The Wellington Hospital, they will ensure the standard of care you receive is exceptional. You'll be looked after by world-renowned consultants who have dedicated their careers to transforming people's lives, at a place that has sat at the heart of London's healthcare scene for four decades. During those years they have seen many life-changing breakthroughs in medicine and patient care. And they've remained at the forefront of pioneering treatment in all areas of medicine, including cardiology, cancer care, neurosurgery, orthopaedics, women’s health and spinal care. That's why, whether you’re preparing for routine hip surgery or need to have complex brain surgery, their consultants and multidisciplinary clinical teams, including specialist nurses, will work together to provide you with life-changing support. This is the UK's biggest independent hospital offering a broad range of treatments including cardiac services, neurosurgery, liver and HPB medicine, rehabilitation, gynaecology and orthopaedics, with dedicated orthopaedic units for injuries to the spine, hip, knee, foot and ankle, shoulder and elbow, hand and wrist, peripheral nerves and sports medicine. There are special units for the spine and breast, plus specialist expertise in brain surgery, women's health, and urology care. And they have an Urgent Care Centre for fast assessment, diagnosis and treatment, open 8am to 11pm, 365 days a year. 

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Opening hours

Location

No results found

Reviews

Satisfactory

Overall
3
Friendliness
3
Wait time
5
Cleanliness
5
08-07-2020

unfortunately its Tele appointment. however radiology staff, PMC staff friendly, everything on time. no delay.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
07-07-2020

Treatment was excellent.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
06-07-2020

Hospital was extremely clean, staff very kind - generally a very good service.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
03-07-2020

As you would expect......first class.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
26-06-2020

Nursing staff were superb.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
16-06-2020

Clean, efficient and very caring nurses

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
14-06-2020

Very efficient and friendly

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
13-06-2020

Exceptional care and service from everyone I came into contact with.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
12-06-2020

Wonderful experience - I am very pleased!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
11-06-2020

I have seen him in Elstree and bushey spire as well - they are all nice

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
24-04-2020

I had a video meeting and only went in for a plaster which was a Skelton team so not sure I can really comment on the hospital

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
22-04-2020

Hospital was nice as expected

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
06-04-2020

Was remote video so please remove the hospital bit as I can’t submit without it

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
01-04-2020

We were very impressed at the Wellington Hospital. Their staff kind knowledgeable and always there.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
30-03-2020

Very good

Overall
5
Friendliness
4
Wait time
5
Cleanliness
5
20-03-2020

Very good facility and professional staff.

Overall
5
Friendliness
4
Wait time
5
Cleanliness
5
19-03-2020

very good

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
19-03-2020

Attentive and caring staff.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
11-03-2020

fast, friendly, efficient, clean, professional

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
10-03-2020

Very friendly staff; clean and nice building. Easy to reach by public transport.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
09-03-2020

Brilliant.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
06-03-2020

Very happy and felt at ease.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
06-03-2020

Swift excellent care

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
06-03-2020

The senior nursing were quite quite exceptional, especially Alexandra Ross

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-03-2020

My doctor was fantastic, my nurse was dreadful. I'm glad I'm getting to write this review, because I felt the need to give 5 stars on the last page, as I feared any less would reflect poorly on the wrong person (ie Mr Warren) however the entire experience asa a whole fell far short of his service. Again he was terrific, but I nearly left before my surgery because of the hospital's disorganisation and my nurse's personal ignorance and ostensible complete and utter incompetence. Both in terms of putting her patient at ease or competently administering care/ tests. FYI I came in quite calm and she managed to turn that around over the course of about half an hour in which she asked questions and ran tests that had already been asked of and run on me by her colleague only one day prior. Many of the answers she didn't understand, she was almost totally incapable of even taking my blood pressure (an already disturbing verity, made worse by the fact that it was an automatic machine that she was using!) and wasn't familiar with the word "cannula" when I mentioned it. She couldn't even bluff it either as she was unable to work out what I was talking about even though the conversation related to taking blood and administering anaesthetic! Also the food was dreadful. It's a hospital, not a Michelin starred restaurant, I do understand that, but it charges at least as much for its meals, so there ought to be some semblance of consideration and/or effort from the kitchen. Particularly as post op patients are literally a captive audience - you HAVE to eat something before you are allowed to leave. Next time I'll bring a packed lunch!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-03-2020

I felt I was looked after very well and the nursing staff responded to any requests very quickly.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
03-03-2020

Very clean and tidy.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
29-02-2020

The Wellington is a very efficient hospital, the staff were all excellent. The only downside is the lack of parking!

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
27-02-2020

A high quality medical facility with friendly and helpful staff. Also, fast to deliver service and results.

Overall
4
Friendliness
5
Wait time
5
Cleanliness
5
25-02-2020

5 star facility and service

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-02-2020

The Wellington Hospital is a very efficient and well run hospital. I was very pleased will the standard of staff during my time of treatments there.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
20-02-2020

Extremely professional and competent treatment throughout and indeed extremely lucky in that there was immediate availability for an MRI scan !

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
18-02-2020

Everything you could expect.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
13-02-2020

The best private medical facility in UK in my opinion.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
13-02-2020

excellent facility

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
05-02-2020

I saw Dr Guttmann there. He was amazing.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-02-2020

Lovely clean hospital with friendly and helpful staff

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-02-2020

very friendly. well run.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
04-02-2020

Some of the nurses are great. Others not so great. They need to work on this

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
01-02-2020

Great care received from all the staff. Very attentive

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
30-01-2020

Clean, friendly and efficient. Great food

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
29-01-2020

Visited the Platinum Medical Centre. Welcoming and friendly

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
26-01-2020

Extremely efficient

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
23-01-2020

Very efficient service

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
17-01-2020

Generally, the medical and nursing experience dealing with after surgery bleeding, and putting up drips etc. was good. However, there were other matters. I ran out of water; the jug was taken away and not replaced for several hours despite my requests. I was only in hospital for one night, but very late at night the curtains had not been closed and I was not shown how to turn off the lights until at last I was able to receive a visit from a night nurse. Because I was linked to a monitor, I couldn't wash myself or do my teeth. No nurse came to help me. My experience in this respect of a NHS hospital was far far better. I didn't complain because the surgery by the cardiologist and team was so good that this was more important to me.

Overall
3
Friendliness
5
Wait time
5
Cleanliness
4
16-01-2020

Very nice place, clean and welcoming. Highly professional.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
15-01-2020

I stayed at the Wellington hospital for 3 nights and was very well looked after. All of the nurses were lovely, I was very anxious at times and was made to feel very well cared for. My room was pleasant and clean. The food was very nice. All in all I was extremely happy with everything.

Overall
5
Friendliness
5
Wait time
5
Cleanliness
5
09-01-2020

overall very good

Overall