RTN Mental Health - Right To Choose

Through the entire process i felt listened to, heard and understood. RTN are diligent and professional in their service whilst also maintaining politeness and quality customer service

Very caring and attentive assessor who listened fully and showed compassion

Megan was very thorough and kind. She explained anything I didn't understand and when I got overwhelmed she gave me the option of a few minutes break or to reschedule.

Haven’t started taking meds yet but found every call through and professional

Jess was brilliant, keeping me at ease and helping me throughout the assessment.

I haven't gone through the full end-to-end process, but my experience so far has been a very positive one. The system used to provide information and fill out questionnaires is intuitive and user friendly. The assessor that I had my interview with was thoughtful and understanding, and made me feel at ease.

Great communication and reminders from the team. We dealt with some very compassionate members of the team.Hannah Fowles was very good and seemed to really understand what was being said.

I attended a 1.5 hour ASD assessment virtually. Shannon was kind and thoughtful from start to finish. The questions were relatively clear and easy to understand.

The wait times were long. Though lower than NHS...Still was 4.5 months from assessment until diagnosis outcome session. In my diagnosis session the person giving me my diagnosis was really quite unprofessional - I could hear someone walking about in the room and she wasn't wearing headphones so I know they could just hear everything. Also, the start of the meeting was quite awkward as I'd said I was nervous about the result and she then opened my report and it was as if she'd never seen my assessment report before and went through it from the beginning. I found the answer to a lot of my questions was 'it will be in what is sent out afterwards' rather than it being a conversation

The Psychiatrist was very kind and thorough and took the time to explain things in a clear manner which could be well understood.he listened to and acknowledged my concerns.