Pixie and Sera

My exoerience was awful! Hi. I was never informed of fees at any time either in writing or otherwise. On my 1st visit, I was only told for the 1st time that i had to pay £220 ( which i could not afford not was prepeared for) on my way out. I had to rummage around friends and family to gather the funds on that day! I was hugely dissapointed. Then i was told by Dr Pixie that it included followup. Hence i agreed to the followup appointment. I would have requested my tests by email and then ask bupa GP for followup. It doesnt make sense tllhat i would agree to a second paid followup. Secondly, In the confirmation email, no where again did it mention fees and charges related to this or any other appoitment. All other Dr. / consultants that have seen outside of Dr pixie clearly state fees in their apointment letter and how much it is, when it is payable etc. All correspodents out of the Pixie office should boldly state payment terms, conditions and requirents in all prior communication with me and others rather than trap unsuspecting customer this way! Please do not send me this or any other invoices! I am highly dissapointed in your conduct! I want to raise a formal complaint

Reception was chaotic—no one on the desk, misdirected as to where the appointment was, no physical examination of any kind, no stool or urine tests for what was billed as a routine health check, no review of inoculations that might be appropriate e.g. RSV or shingles, etc.

Pixie was excellent - I don't go to the doctor too often - full check up - tests - results - all left me feeling confident and healthy - see you again soon

Excellent

Fantastic practice

Was good, friendly, free hot drinks if you want... Dr made a mistake about my weight by 10Kgs!

Excellent experience. Personalized, detailed medical assessment including review of medical history, detailed information regarding proposed course of treatment. Such a positive, engaged and pleasant consultation.

Prompt response and action on requests. Polite and proficient staff who are helpful. Professional approach to queries which are fielded with discretion and efficiency.

As in previous years it was a very smooth, friendly and timely health review.

Dr. Pixie McKenna and her admin team provide the most comprehensive medical care and support I have ever experienced.