44 results found for FACET JOINT REPLACEMENT Clinics in KENSAL GREEN, BRENT

Very positive

HCA ancillary staff were excellent and friendly, putting me at ease. The one exception is that despite being fully covered by private medical insurance (incl pre-authorisation codes and competing multiple online forms and confirming details) the HCA administrative/ reception staff on arrival were overly focused on (and their primary priority is to) obtain credit card details and associated authorisation for extra procedures and tests which go beyond the scope of the referral and pre-authorisation in case suggested. The requested authorisation is open-ended and requested at a point when patients are vulnerable. The HCA admin staff were unable to explain why authorisation was required in my circumstances with full insurance coverage - all they could manage was a weak “it’s just our process”.

Excellent experience and I am a medical insider

It provided excellent patient care.

The doctor and nurse were lovely and looked after me well. With hindsight, as my procedure was close to my ear and the noise of my skin being cut was quite traumatic, I would use ear plugs next time, and it would have been nice if this option had been suggested to me. Otherwise everything was great.

The clinic was friendly and clean, and offered an efficient service.

I have seen Marta de Oliveira for pelvic floor Physiotherapy for a couple of times and I can say that was super helpful all I have learned with her. I am now pregnant and not having to deal with the issue I had in the past. I highly recommend her to anyone that has pelvic floor issues. She is extremely professional and friendly.

Overall speaking, it’s a good place to visit when you seek private healthcare.

Friendly and attentive

An outstanding service! The administrative team arranged for my first consultation within 24 hours of my first contacting them. I then had the spinal injection within a week of first seeing Mr Aylott.