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Lingala

Efficient process, no waiting, lovely nurse Ritchie made my mother's blood draw very easy.

I had a left tongue lesion that was providing lots of discomfort. I was very anxious on the day of my surgery but from the very first interaction with the nurses and surgeon, I felt much more relieved and less anxious. The surgeon was informative about surgery which happened very quick. Would deffo recommend this service to anyone.

The overall experience was great, from the day of my surgery to all the post-operative appointments. Roma was there for anything I needed on the day of my surgery, always with a smile and so much patience.

For my after-op appointments, I met Kate. She was incredibly lovely and kind, always offering reassuring words that helped me feel relaxed and comfortable.

thoroughly excellent experience the whole way through. 
very professional.

For V Farrell, Working with you has honestly changed the way I see myself and my life. When I first started therapy, I struggled to recognise anything positive about who I am. Over time, you’ve gently helped me see my strengths, even when I couldn’t see them myself.

You’ve taught me that every challenge is a stepping stone, not a failure. Instead of feeling defeated when things go wrong, I’ve learned to pause, reflect, and get back up again. That shift in mindset has made such a difference to how I handle life’s ups and downs.

What I appreciate most is how you’ve helped me understand that I am enough as I am. I don’t need to be anyone else. I’m learning to feel proud of who I am, and that’s something I never thought I’d be able to say.

Thank you for your patience, your support, and for helping me find the positives in myself. The growth I’ve experienced means more than I can put into words. SP

Administrative Coordination & Appointment Hypocrisy
The administrative side of the service is currently in a state of chaos. There is a profound lack of coordination that undermines the "private" experience. While individual teams may operate well in isolation, they demonstrate that they are merely a collection of separate silos rather than a single, unified hospital.
This fragmentation leads to significant "hassle factors," most notably regarding time management. There is a frustrating double standard: while hospital appointments consistently run late, patients are afforded no such flexibility. If a patient arrives late—often due to the cascading delays of the hospital's own previous appointments—they are immediately told they are late and reprimanded. This asymmetry erodes trust and creates a hostile environment where the patient is penalized for the provider's inefficiencies.
NHS Integration and Service Quality
The reliance on NHS workers to support the private wing is a major barrier to achieving world-class private services. The current model fails to create a seamless "one hospital" culture. Having staff transition between these two different environments without a unified standard of care means that the specialized, attentive service promised by private healthcare is never truly reached.
Staff Attitude & Unprofessional Conduct
The most disappointing aspect is the staff's unwillingness to understand the difficulties patients are facing. Interactions often feel rushed and dismissive, with a lack of genuine empathy or responsiveness to personal circumstances.
This lack of respect frequently manifests in aggressive body language. It is alarmingly common for staff to physically point their fingers at patients when assigning blame for delays or giving instructions. This accusatory gesture underlines a culture that prioritizes asserting authority over offering care, leaving patients feeling like targets rather than people in need of support.

The staff and facilities at the Westminster Suite were great. The rooms were clean and comfortable and the staff were responsive and efficient. Highly recommend.

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Queen Square Private Consulting Rooms

Nightingale Hospital

Weymouth Street Hospital

HCA UK at University College Hospital, part of HCA Healthcare UK

Fitzrovia Hospital

The Harley Street Hospital

Priory Wellbeing Centre Harley Street

The Royal Marsden - Chelsea

The Westminster Maternity Suite

St John & St Elizabeth Hospital Orthopaedic Clinic