General and Medical

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Benenden Health

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Lingala

Dr Julia was our consultant and most appointments are done with her who greeted us at the waiting room. We were always happy with her service. She's friendly, honest, and to the point. Her knowledge is amazing. After 2 failed NHS cycles we wanted to give Guy's hospital one last try but private and chose Dr Julia. We were so glad we did.

The waiting area was pleasant and comfortable and the atmosphere  relaxed. Staff were friendly and helpful. Toilet facilities were super clean and spacious as were treatment and consulting rooms.

Super-speedy diagnosis & treatment. Many thanks!

Administrative Coordination & Appointment Hypocrisy
The administrative side of the service is currently in a state of chaos. There is a profound lack of coordination that undermines the "private" experience. While individual teams may operate well in isolation, they demonstrate that they are merely a collection of separate silos rather than a single, unified hospital.
This fragmentation leads to significant "hassle factors," most notably regarding time management. There is a frustrating double standard: while hospital appointments consistently run late, patients are afforded no such flexibility. If a patient arrives late—often due to the cascading delays of the hospital's own previous appointments—they are immediately told they are late and reprimanded. This asymmetry erodes trust and creates a hostile environment where the patient is penalized for the provider's inefficiencies.
NHS Integration and Service Quality
The reliance on NHS workers to support the private wing is a major barrier to achieving world-class private services. The current model fails to create a seamless "one hospital" culture. Having staff transition between these two different environments without a unified standard of care means that the specialized, attentive service promised by private healthcare is never truly reached.
Staff Attitude & Unprofessional Conduct
The most disappointing aspect is the staff's unwillingness to understand the difficulties patients are facing. Interactions often feel rushed and dismissive, with a lack of genuine empathy or responsiveness to personal circumstances.
This lack of respect frequently manifests in aggressive body language. It is alarmingly common for staff to physically point their fingers at patients when assigning blame for delays or giving instructions. This accusatory gesture underlines a culture that prioritizes asserting authority over offering care, leaving patients feeling like targets rather than people in need of support.

I experienced a consistently high standard of care with Dr Swafe.

If you’re considering this procedure, my advice would be to prepare well for the recovery period and be patient with the healing process. The first couple of weeks require rest and support, but it gets easier each day. Following the aftercare instructions made a big difference for me, and the results are absolutely worth it.

A very pleasant and clean space with a calm, soothing atmosphere. Everyone on the staff I encountered was incredibly welcoming. I had a very positive experience overall

First time visit for me, everyone was very professional and caring.. a good experience!

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Hospitals in Lancaster Gate, Central London

Guy’s Assisted Conception Unit

The Royal Marsden Private Care - Cavendish Square

The Princess Grace Hospital Outpatients

The Royal Marsden - Chelsea

HCA Healthcare Outpatients & Diagnostics Centre (The Shard)

101 Harley Street

Royal Brompton Hospital Private Consulting Rooms

Private care at the Western Eye Hospital

St John & St Elizabeth Hospital Orthopaedic Clinic

The Royal Free London Private Patients Unit