19 results found for ALCOHOL DEPENDENCE Clinics in NEW CROSS, LEWISHAM

The experience was excellent

We have found their support and services fantastic for our child. Mental health remains a gentle red area as far as NHS is concerned and going to private healthcare yourself is a hit and miss. With Orchestrate Health you get a holistic service which covers all mental health requirements and they have some amazing professionals on their panel.

Dr Tanwar and team did an excellent job. Friendly and reassuring. However leading up to the appointment was stressful. Over a week ago I received confirmation to arrive for 8am on the day and that I would be 2nd on the list. Few days later had another call that unfortunately the anaesthetist won't be available until later that day so is 11am on to arrive? No problem for me so confirmed several times over the phone to arrive for 11am. On the day of the appointment in the morning I received a missed call around 9.30am. When calling back I was told to leave asap as the 1st person is already in theatre (even though I was told to arrive at 11am). I believe I spoke to Lisa. I rushed to reception and signed in at 10.30am, only to be told that 11am was the correct time. Whilst waiting in reception I had another missed call from St Barts, when calling back Lisa answered again who said don't worry as 11am is the time I'm booked in for and that she couldn't locate who kept ringing me. Funny enough I arrived at the hospital, was greeted by Dr Tanwar who walked in too. Therefore the person who was ringing and told me that the 1st person was already in theatre was lying. Not a good experience at all. Rushing around like this I think resulted in high blood pressure reading when I was admitted to my room. Overall rest of team who I met were great.

Receptionists can sometimes be a little brusque, but otherwise very good overall.

The staff were very friendly and my nurse, Beth, was also very clear and helpful throughout the appointment

Amazing experience at Hayes grove, the reception staff are always friendly and welcoming. I can’t fault Christos and his therapy, it has been invaluable and I am so grateful for all his help. I have finished therapy a different person, with so many helpful resources to take away with me.

Wait time could improve

I came to CATCH after struggling with addiction problems for many years. The 28 day rehab programme was truly life-changing. The compassionate therapists and supportive community provided the caring environment I needed to face my addiction head-on and develop healthier coping skills. I'm more than six months clean and sober now and things are getting better all the time.

It was great (DBT Marta and Laura)

I can’t recommend PBH highly enough. I’ve been going for years and can always rely on my therapist’s compassion, understanding and counsel. I’m in an all together different and happier place through the work I’ve done with PBH. If you’re struggling with where to start - or looking to pick your work back up - they are a highly professional group committed to helping you