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Priory Hospital Hayes Grove

Priory Hospital Hayes Grove

Prestons Road Hayes, Bromley, United Kingdom, BR2 7AS

Verified profile
Verified profile

Patient Trust Score

4.69

138 patient reviews

4.70
Overall Experience
4.65
Cleanliness
4.73
Friendliness
4.69
Wait time

172 recommendations for:

Anxiety Disorder(44)
Depression(39)
Addiction(13)
Other(76)

Recent patient review

25 Mar 2024

The nurses were incredibly caring, friendly and supportive. The therapists were also very good....

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About

About Priory Hospital Hayes Grove

Priory Hospital Hayes Grove is in Bromley, Kent, and provides expert treatment for a range of mental health challenges including depression, anxiety, stress, substance addictions, behavioural addictions, and eating disorders. They also handle complex disorders like PTSD - post-traumatic stress disorder - and accept patients whose treatment elsewhere hasn't been a success. This is a teaching hospital, affiliated with some of the UK's most prestigious universities, so they're at the cutting edge of psychiatric research. They make sure every patient is treated in line with the latest science, the latest treatments, and that makes them one of the nation's leading hospitals for a wide range of conditions. They even provide an outpatient eating disorder service. Canterbury Christ Church University, King's College London, and Goldsmiths, University of London are all affiliates with the Hayes Grove. Comprehensive, recovery-focused treatment programmes are available here, devised and delivered by specialist psychiatrists, psychologists, therapists and mental health nurses. They're expert at assessments and recommending the best treatment options for each individual, and every treatment programme is carefully tailored. Their focus? To provide personalised treatment programmes and consistently positive outcomes. The serene setting is the ideal environment to address mental health concerns, alleviate the symptoms and take steps towards the happy life you seek.


Areas of expertise

Based on patient reviews & endorsements by other professionals

  • Anxiety Disorder (26%)
  • Depression (23%)
  • Addiction (8%)
  • Alcoholism (5%)
  • Counselling (4%)
  • Others (35%)

Specialties
  • Psychiatry
  • Psychology
Subspecialties
  • Addiction
  • Child & Adolescent Psychiatry
  • Neuropsychology
  • Old Age Psychiatry
  • Sports & Exercise Psychology

All conditions and treatments
  • Anxiety Disorder
  • Depression
  • Alcoholism
  • Low Self-Esteem
  • Obsessive Compulsive Disorder (OCD)
  • Anorexia
  • Attention Deficit Hyperactivity Disorder (ADHD)
  • Eating Disorders
  • Post-Traumatic Stress Disorder (PTSD)
  • Trauma/Complex Trauma
  • Addiction
  • Counselling
  • Cognitive Training
  • Eye Movement Desensitisation Reprocessing (EMDR)
  • Acceptance and Commitment Therapy (ACT)
  • Anger Management
  • Autism Assessment
  • Functional Analytic Psychotherapy (FAP)
  • Integrative Psychotherapy
  • Mentalisation Based Therapy

Treatments & fees

ADHD Assessment

£1 - £1

Alcohol Addiction Detox

£1 - £1

Cognitive analytic therapy

£1 - £1

Eating Disorder Treatment

£1 - £1

Opening hours

Monday

00:00 - 23:59

Tuesday

00:00 - 23:59

Wednesday

00:00 - 23:59

Thursday

00:00 - 23:59

Friday

00:00 - 23:59

Saturday

00:00 - 23:59

Sunday

00:00 - 23:59

Reviews

All reviews(138)
Replies
Last 7 days
Last 30 days
Last 6 months
Filter by condition:
Anxiety Disorder (44)
Depression (39)
Addiction (13)
Alcoholism (9)
Counselling (7)

86 %

8 %

4 %

1 %

1 %

*Star rating based on patient reviews

138 reviews

4.5

4.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
5.00
Wait time

The nurses were incredibly caring, friendly and supportive. The therapists were also very good. The facilities could do with an upgrade but are overall good.

25 Mar 2024verified patient
Patient seen for:
Anxiety Disorder
Attention Deficit Hyperactivity Disorder (ADHD)
Depression

Reply from Priory Hospital Hayes Grove

Thank you for your feedback in relation to Priory Hospital Hayes Grove, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

27 Mar 2024

3.5

4.00
Overall Experience
5.00
Cleanliness
3.00
Friendliness
2.00
Wait time

This hospital provided some amazing treatment for me when I was at a very difficult point in dealing with my mental health. There are several absolutely amazing humans working in this hospital - from those in reception, to the tireless kitchen waiting staff, to an awesome bunch of HCAs and other therapeutic staff. The grounds are pleasant and well kept in general and patient feedback is taken weekly in community meetings where we were listened to and generally saw action afterwards. My consultant Dr Lauren Gavaghan was amazing, I always knew were I stood with her because she communicated so clearly with me. She learnt how best to help me express my needs and opinions so we could have productive conversations around my treatment and work together. She is the first consultant I have ever met who felt like an actual person who took time to be interested in things other than stark facts and just my direct treatment - instead taking a wider more holistic view which made me feel so so seen and made all the difference in helping me get started on the path to recovery. Special shout outs to Aisha (Avanti Ward Manager), HCAs Donna, Daria, Rachael, Nadia and Harriet as well as therapist Lin and therapy assistant Sophie, not to mention Tracey and Gill in reception, Harry Keira, Robyn, Brandon in the kitchen and of course Ginnie

20 Mar 2024verified patient
Patient seen for:
Eating Disorders
Anorexia

Reply from Priory Hospital Hayes Grove

Thank you for your feedback in relation to Priory Hospital Hayes Grove, your comments really are welcomed. We are pleased to read such positive comments about the support, care and treatment that we deliver. Our staff are our greatest asset and as such it will be a pleasure to pass on such comments to them. If we can be of any help in the future, please do not hesitate to contact us.

25 Mar 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Fantastic, this is the second time I’ve used the priory for therapy and both times I’ve felt supported and cared for by my therapists.

15 Mar 2024verified patient
Patient seen for:
Anxiety Disorder
Depression

Reply from Priory Hospital Hayes Grove

Thank you for taking the time to post your review; it is a pleasure to read such positive comments about the support, care and treatment that we deliver. If we can be of any help in the future, please do not hesitate to contact us.

20 Mar 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

Easy and valuable! Caitlin Hooper was so lovely and helpful.

08 Mar 2024verified patient
Patient seen for:
Low Self-Esteem
Anxiety Disorder

Reply from Priory Hospital Hayes Grove

We are so pleased to see your feed-back and hear of your positive experience and thank you for taking the time to share it. I will pass this onto Caitlin and the team.

11 Mar 2024

4.75

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
5.00
Wait time

A life changing and life affirming experience. My whole time at the Priory Hayes Grove was universally positive, from the therapists, to the nurses, to the doctors, to the insight into how my own mind worked and developing the skills to manage my emotions and fears. All was first class. I write this today 450 days sober. And Life has never been better.

07 Mar 2024verified patient
Patient seen for:
Anxiety Disorder
Depression
Alcoholism

Reply from Priory Hospital Hayes Grove

Thank you for taking the time to post your review; it is a pleasure to read such positive comments about the support, care and treatment that we deliver. If we can be of any help in the future, please do not hesitate to contact us.

11 Mar 2024

4.25

4.00
Overall Experience
4.00
Cleanliness
4.00
Friendliness
5.00
Wait time

When I decided it was time to go into the Priory, the speed at which I was able to be admitted was fantastic. I understand that this is not always possible, so I will forever be grateful for that. The way I was feeling, I may not have recovered as well as I did without the quick organisation of Paddy and others. My stay had its ups and downs, but overall it was as pleasant an experience as I could have hoped for under the circumstances. Shout out to Paddy, Chuks and Ann for their support throughout. Several members of the Lower Court ward were also amazing. Food was great with many options available every day.

06 Mar 2024verified patient
Patient seen for:
Addiction
Depression
Anxiety Disorder

Reply from Priory Hospital Hayes Grove

Thank you for taking the time to share your experience of the service and care provided by The Priory Hayes Grove. As a service we always strive to provide the best possible care and environment. We value your feedback on your experience as this allows us to continually review our service and treatments offered. This feedback will be shared with the team.

11 Mar 2024

4.5

5.00
Overall Experience
4.00
Cleanliness
5.00
Friendliness
4.00
Wait time

Always been treated with care and supported

05 Mar 2024verified patient
Patient seen for:
Alcoholism

Reply from Priory Hospital Hayes Grove

Thank you for taking the time to post your review; it is a pleasure to read such positive comments about the support, care and treatment that we deliver.

11 Mar 2024

5

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
5.00
Wait time

I just completed the 28 day Addiction Treatment Programme at The Priory. Although it's early days, this has felt like a life changing experience. With the right work from me I feel more confident about a future free from addiction. The quality of the staff and the care I received was exceptional.

05 Mar 2024verified patient
Patient seen for:
Alcoholism

Reply from Priory Hospital Hayes Grove

Thank you for taking the time to post your review; it is a pleasure to read such positive comments about the support, care, and treatment that we deliver, as well as of the staff here at Priory Hospital Hayes Grove. Our staff are our greatest asset and it is always a pleasure to pass on such comments. If we can be of any help in the future, please do not hesitate to contact us.

11 Mar 2024

4.75

5.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

The Hayes Grove team are amazing. From The Therapy team, to the ward staff , caterers and cleaners. Everyone was so friendly and supportive at a time when I was in desperate need. I was admitted to the ATP Programme in July 2023 as my life had fallen apart through alcohol abuse. Eight months later my life has transformed beyond my wildest dreams. My relationships are mending, my physical and mental health have never been better and I have been sober for 8 months, my last drink being the day I was admitted ! It isn’t an easy journey to embark on but it can change your life. ❤️

05 Mar 2024verified patient
Patient seen for:
Addiction

Reply from Priory Hospital Hayes Grove

Thank you for taking the time to post your review; it is a pleasure to read such positive comments about the support, care and treatment that we deliver. If we can be of any help in the future, please do not hesitate to contact us.

11 Mar 2024

4.5

4.00
Overall Experience
5.00
Cleanliness
5.00
Friendliness
4.00
Wait time

I would prefer to be informed on the programme and better food

26 Feb 2024verified patient
Patient seen for:
Anxiety Disorder
Stress
Depression

Reply from Priory Hospital Hayes Grove

We are so pleased to see your feed-back and hear of your positive experience and thank you for taking the time to share it. I will pass this to the team.

11 Mar 2024
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Specialists

17 SPECIALISTS

Dr. Nick Walsh
Psychiatry

4.89

Patient trust score

34

patient reviews

0

professional endorsements

5.00

Patient trust score

8

patient reviews

0

professional endorsements
Dr John Abraham
Psychiatry

4.89

Patient trust score

3

patient reviews

0

professional endorsements
Dr Akim Kassim
Psychiatry

2.33

Patient trust score

1

patient review

0

professional endorsements
Dr Irene Yi
Psychiatry

0.00

Patient trust score

0

patient reviews

0

professional endorsements

4.97

Patient trust score

32

patient reviews

1

professional endorsement

4.67

Patient trust score

4

patient reviews

0

professional endorsements

JB

5.00

Patient trust score

1

patient review

0

professional endorsements

NT

0.00

Patient trust score

0

patient reviews

0

professional endorsements
Dr Vik Patel
Psychology

0.00

Patient trust score

0

patient reviews

0

professional endorsements

FAQ

What are Priory Hospital Hayes Grove's reviews like?

Priory Hospital Hayes Grove's overall patient rating is 4.69 out of 5 stars on Doctify.

This is based on 138 reviews

Where is Priory Hospital Hayes Grove located?

Priory Hospital Hayes Grove is located at Prestons Road Hayes, Bromley, United Kingdom, BR2 7AS

When is Priory Hospital Hayes Grove open?

Priory Hospital Hayes Grove is open Monday (00:00 - 23:59), Tuesday (00:00 - 23:59), Wednesday (00:00 - 23:59), Thursday (00:00 - 23:59), Friday (00:00 - 23:59), Saturday (00:00 - 23:59), Sunday (00:00 - 23:59)

What is the phone number for Priory Hospital Hayes Grove?

+442084627722

What consultants work at Priory Hospital Hayes Grove?

You can find a list of the consultants that work at Priory Hospital Hayes Grove here

Does Priory Hospital Hayes Grove accept new patients?

Priory Hospital Hayes Grove generally accepts new patients.

Get in touch with this practice to enquire as a new patient here