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Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

I am writing to express my deep concern regarding the recent experience my son and I had at your Barjuman branch. We have been visiting your clinic for over a year, and my son has been under the care of ENT Specialist Dr. Sumaiya Sujahan, who has been treating him for a recurring issue involving cold, fever, nasal congestion, and throat infection. Her treatment has always been effective, and we have consistently trusted your clinic because of her care. However, when I called yesterday to make an appointment, I was informed that Dr. Sumaiya has been transferred and that her replacement is Dr. Tina. As my son was unwell, we had no option but to continue at your clinic since his full medical history is already recorded there. Unfortunately, our experience with the new doctor was extremely disappointing. Despite my son’s fever and weakness, we had to wait a long time due to insurance processing issues. When we finally met Dr. Tina, the consultation lasted only a few seconds. She stated it was likely influenza and abruptly directed us to a general physician, without reviewing any of my son’s prior medical records — even though they are stored within your system. The general physician we were redirected to also conducted a very brief assessment, ordered a swab test, prescribed basic medication, and concluded the visit. There was no effort to understand my son’s long medical history, which has been fully documented at your clinic for over a year. As a parent and as a professional (I am the General Manager of a 4-star hotel in Deira), I found this entire experience deeply upsetting and below the standard of care expected from a reputed medical facility. The doctors barely communicated, did not review medical history, and showed minimal concern for the patient’s condition or comfort. My son is in Grade 9 and has upcoming exams this week. His health condition should have been managed carefully, not handled with such haste and indifference. I request you to kindly look into this matter seriously, review the conduct of both doctors, and ensure patients’ medical histories are always considered before making any diagnosis or referral. I would also appreciate a formal response regarding how this issue will be addressed to prevent such experiences in the future.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Assalamu Alaikom, I want to sincerely thank Dr. Sabah Khalid and Nurse Ms. Natalia and another nurse with her for the wonderful care they gave me when I was very sick and struggling with the flu. They were both so kind, gentle, and caring — I truly felt looked after. Dr. Sabah made sure I received the right treatment and medicine, which helped me recover faster and feel strong enough to take care of my daughter and husband who were also sick. Nurse Natalia was so patient and comforting throughout the process, and her warmth meant a lot to me during that difficult time. I myself witnessed how everyone was so busy attending all patients who were sick that time, inspite and despite off, you can still see the smile from their face which really made you feel you will get well don't worry, we are here.... I’m deeply grateful for their compassion and dedication. They didn’t just treat my illness — they genuinely cared, and that made all the difference. Thank you all from the bottom of my heart. May ALLAH bless you good health and all the workers who are really ready to give care to their patients.

Prime Hospital Garhoud

Clinical Pathology, Dentistry, + 19 more

I’ve been seeing Dr. Anil Kumar for my diabetes management, and I couldn’t be more grateful for his care and expertise. From the very beginning, Dr. Anil Kumar took the time to understand my medical history, lifestyle, and goals. He explained every step of my treatment plan clearly and helped me make realistic, sustainable changes to manage my blood sugar levels. What really stands out is how compassionate and encouraging Dr. Anil Kumar is. He genuinely cares about his patients and makes sure you never feel rushed or judged. He answers all my questions thoroughly and always follows up on test results promptly. Thanks to his guidance, my A1C levels have improved significantly, and I finally feel in control of my health. The clinic staff is also warm and professional, and appointments are always on time. It’s rare to find a doctor who combines deep medical knowledge with such kindness and patience. I highly recommend Dr. Anil Kumar to anyone looking for an endocrinologist who truly understands diabetes care and is committed to helping patients live healthier, happier lives.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

i visited your branch for the first time, and unfortunately, my experience was not as smooth as I had hoped. The front office staff seemed disengaged, and my file was passed between three different people, which caused unnecessary delays. When it came to the insurance process, I clearly informed the staff that my insurance does not require any copayment—it is fully covered. However, he was repeatedly told that I needed to pay 20%, and I was charged. After I returned from the clinic, I received a call from your team admitting it was a mistake and that I shouldn’t have been charged. By then, I had already reached home. I kindly urge you to train your staff to listen carefully to customers. Not every customer is misinformed—sometimes, they are right. A little attention and respect can go a long way in improving the customer experience. I’ve visited your Mizhar and Warqa branches before and never faced such issues. I hope this feedback helps improve service quality at this location.

Mediclinic Airport Road Hospital

Nuclear Medicine, Oncology

We have been visiting Al Noor Mediclinic Hospital since 2004, and our recent experience on 14 October at Airport Road Hospital for an urology procedure was truly commendable. The entire visit—from the admission office to discharge at HDU (3rd Floor, Block A)—was handled with professionalism and care. Special appreciation to Dr. Atif Sheikh for his expertise, personal attention, and use of the latest available technology. The Operating Theatre staff, along with Mr. Jushda and Ms. Kerstin at the HDU, provided exceptional care before and after surgery. We also noted the excellent hygiene and cleanliness maintained by the cleaning staff at Block B reception and the admission office. Their quiet dedication contributes significantly to the hospital’s welcoming and safe environment. The standard at Mediclinic truly reflects a leadership vision that flows from top to bottom—creating a facility where patients feel at home.

Prime Medical Center Ajman

Cardiology, Dentistry, + 11 more

I would like to express my sincere appreciation for Dr. Hussein Ismail. He is an exceptional general physician who consistently demonstrates professionalism, compassion, and genuine care for his patients. Dr. Hussein takes the time to listen attentively, explain medical conditions clearly, and ensure that every patient fully understands their treatment plan. His approachable nature and thorough diagnostic skills inspire confidence and trust. He always goes the extra mile to follow up and make sure patients are improving, which truly reflects his dedication to quality healthcare. I am deeply grateful for his expertise, kindness, and commitment to patient well-being. Dr. Hussein Ismail is a true asset to the medical community, and I would highly recommend him to anyone seeking a knowledgeable and caring physician.

Dr. Usha Kiran Talakere

Obstetrician & Gynaecologist

I was referred to Dr. Usha by another doctor, after suffering from a uterine polyp for almost a year. Even though the surgery itself wasn’t major, I am a perfectionist and very careful when it comes to choosing the right doctor. I kept asking, researching, and following recommendations by word of mouth from people in Dubai—and Dr. Usha’s name kept coming up. From my first visit, I understood why. Dr. Usha listened to me with so much patience, explained every detail, and made me feel completely comfortable and confident before the surgery. The procedure went smoothly, and her follow-up care was just as reassuring and professional. I’m so grateful for her expertise and kindness. For me, she is truly one of the best gynecologists in Dubai, and I would recommend her to anyone looking for a doctor they can trust.

Prime Medical Center King Faisal

Cardiology, Dentistry, + 12 more

I am incredibly grateful to have had Dr. Mythili by my side throughout my entire pregnancy and delivery. From day one, she was kind, calm, and endlessly supportive. She patiently answered all my questions, reassured me during every anxious moment, and guided me with genuine care. Her gentle nature and confidence made me feel safe and well taken care of at every step. During delivery, she was my biggest pillar of strength — her encouragement and presence gave me so much comfort. I truly couldn’t have asked for a better doctor. Thank you, Dr. Mythili, for making this journey such a positive and memorable experience. You will always hold a special place in our hearts. Highly recommended to any expectant mother!

Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

I had an excellent experience with Dr. Ahmed, He is not only highly knowledgeable in his field, but also very patient, attentive, and compassionate. He took the time to listen to all of my concerns, explained the diagnosis in a clear and reassuring way, and offered effective treatment options tailored to my needs. What really stood out was his professionalism and calm demeanor, which immediately put me at ease. The entire process from the consultation to the follow up was smooth and well-organized. His staff was also friendly and efficient, making the whole experience even better. I would highly recommend Dr. Ahmed to anyone in need of an ENT specialist.

Dr Asma AbdulLatif

Dentist

I’m a regular patient of the highly experienced and talented dental doctor, Dr. Asma Abdullatif. She is a wonderful professional who always provides the best treatment with exceptional quality. I had two root canal treatments, and she handled both with remarkable skill and precision. As a family man, I fully trust her care and recommend her to my entire family and all my friends. Thank you, Dr. Asma, for your outstanding work and the way you always treat us with such professionalism.

Dr Nabeel Mohammed

Orthopaedic Surgeon

Two years ago, I underwent ACL surgery under Dr. Nabeel’s care, and today I’m back on the badminton court winning competitive matches again! His expertise, guidance, and motivation throughout my recovery journey were nothing short of divine — truly like a godsend. The precision of his work and his confidence gave me the strength to believe I could return stronger than ever. Forever grateful to Dr. Nabeel for giving me not just my knee back, but my game and confidence too!

Dr. Achraf Hejazi

Ophthalmologist

Doctor Achraf really went into details when finding out what’s wrong with my eye condition. No one has ever found out or at least told me I also got astigmatism. I wanted to do LASIK and he has guided me in the correct tests I must do to see eligibility for the procedure. The Pentacam report which seemed very complicated was explained clearly and I fully understood. I highly recommend to go and visit him if you need to get an eye check up from a real expert.

Dr Muhammad Nadeem

General Practitioner

Dr. Nadeem is very professional and genuinely caring. He took the time to really understand my condition and was open to adjusting my medication based on my needs. I appreciated how he explained everything clearly and backed it up with his knowledge and experience. I truly trust him with my health and feel confident continuing my treatment with him.

Dr Mohammad Taleb Saleh Abuismail

Urologist

A professional hospital professional team including advanced modern equipment for all specialties A big Thank you for Dr.Waleed Ghobriel,Dr Mohamed Taleb,Nurse Aneela,Receptionist Poonam and Cashier Raghda for their professional comfortable attitude,warm smile,support and concern to get the job well done THANK YOU

Dr. Rehab Omer Yassin

Dermatologist

I had a skin allergy that I went to several dermatologists for, and they all told me it was permanent and couldn’t be treated. But with Dr. Rehab, she knew exactly how to treat it, and I was very happy with the results. She is knowledgeable, kind, and truly cares about her patients. I highly recommend her!

Dr Sanjay Kumar Sureen

Orthopaedic Surgeon

My son was suffering for 3months . Restriction of all sports related activities . Dr. Sureen not just answered all our queries and concerns but also discussed the future pathway for recovery - medicines and other treatment options . My son was much more optimistic after meeting him . Thank you Doc.