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Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

I went to the clinic Wednesday night after work as I was having trouble breathing, colds, headaches and had some chest pain that day and numbness on the gums. Doctor did some tests but before the results even arrived he said probably iron deficiency and B12 deficiency. Something about gastrtitis and allergies. He prescribed meds for gastritis, allergies, and then paracetamol. Told me to come back Friday to discuss test results since he’s not working on Thursday. Thursday morning, I woke up worse than the day before and had to take a sick leave. Thursday was when the results came but still no diagnosis from the doctor. I came back Friday as he asked. He said iron deficiency hence the iron supplements and also mild bronchitis but no need for antibiotics just cough syrup. When I asked for a sick leave certificate he said he can’t give one for Thursday, only Friday. Does that make sense?! He knew I was sick Wednesday night. That’s when I did the tests. He can confirm I’m still ill Friday. What do you think I was doing Thursday?!? Pilates?!? Of course, I was sick then! And he’s the one that told me not to come Thursday. Not even the end of it. He also did not discuss anything about the gastritis or the B12 deficiency he mentioned. No explanation. Worse still, the sick leave certificate that I had to pay AED 80 for does not mention the mild anemia and mild bronchitis even though he has prescription for them! The sick certificate only says common cold and cough! Ridiculous. And when I brought this up to nurse and reception— no help whatsoever.

Prime Medical Centre Al Warqa

Cardiology, Dermatology, + 6 more

I booked an orthopedic appointment by phone for my son after he injured his leg. After a long wait at registration, I was informed that my insurance does not cover this specific orthopedic doctor, even though my insurance is covered at this medical center and covers all other doctors. I was later told that the issue is that the doctor is new and his insurance paperwork is not yet completed. This is an internal administrative issue and should not affect patients. The doctor is actively working at the medical center and seeing patients, yet my son was refused consultation unless I paid cash. No one informed me of this issue during the phone booking. The staff’s attitude was unprofessional, unhelpful, and lacked basic courtesy or apology, despite my son being on a wheelchair and in need of urgent orthopedic care. Even after being seen by a Family Medicine doctor and advised to consult an orthopedic specialist, registration still refused to allow access to the orthopedic doctor for the same reason. This experience shows poor communication, mismanagement, and lack of patient care, and caused significant stress and inconvenience. I am extremely dissatisfied and expect this matter to be addressed to prevent it from happening again.

Prime Hospital Garhoud

Clinical Pathology, Dentistry, + 19 more

Dr Anil Kumar ( endocrinologist ) is the best doctor and my favorite doctor in UAE He diagnose the issue and treat immediately I have recommended him to many of my friends and colleagues, and they have not been disappointed either so far he is indeed one of the greatest and most professional doctors PRIME has ever had.. Thank you, Doctor for your dedication and also being kind and compassionate. You are truly what this industry requires an incredibly genuine doctor and we are grateful that you are living here in UAE to help us and many other patients that I have personally recommend recommended.. Special shout out to the excellent nurse, Sister Simmi. She is always becoming kind and courteous, and this approach makes a difference, especially when you’re not feeling well and not having a good day. Thank you again and we appreciate your hospitality.

Prime Medical Center Sheikh Zayed Road

Cardiology, Clinical Pathology, + 14 more

My OB Gyne doctor is ok but there’s really an issue with the waiting time and they are not following the scheduled appointment. I waited for a long time just to get checked. I arrived on time for my 8:20 PM appointment but the nurse let me in after 9PM and when it was my turn they were all in a hurry as it was probably near the closing time. Many times I have visited for my checkup and I always wait for a minimum of 30 minutes past my scheduled appointment which is ridiculous. What is the point of booking in advance if they are not going to follow the timing. I come on time for my appointment but I always get frustrated from waiting long time. I am pregnant and it stresses me out. Hoping to see some improvement when it comes to managing patient’s schedule especially they are dealing with pregnant women.

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

This is the first time we experiencing very bad customer service from Prime, not a delay, not caring the patients, not considering the value of time for any patient. the consultation itself taken time, after that we had to wait for more than 45 minutes till nobody came to give the nebulization for my daughter, I had to leave the clinic without taking treatment. The nurse mentioned you go and tell the reception not register more customers as there is crowd, which they are not able to manage. They are not well-versed to how to handle the crowd and provide customer service, better you change the nurses who are not good enough to handle the crowd, or you manage the appointments the way they can manage.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

Dr. Denisse is a well-rounded professional doctor. He discussed matters with my health and laboratory results very well, in such a level that I am fully understand it. This doctor is very compassionate to all her patients you can fell him during every conversation. He speaks clear enough and he entertainment my questions and clarification. He don't felt hurry even though there is a lot of patients queue he will ensure that your time visiting him is make you comfortable despite of sickness. I visit some Filipino doctor but I can fully attest that Dr.Denisse is best.

Dr Yarub Group - HMRT Polyclinic

Dentistry, Oral & Maxillofacial Surgery, + 1 more

The dentist and staff were amazing with our baby and my husband! 😊 So gentle, patient, and professional. Really appreciate the care and attention everyone received. Thanks for making it a positive experience for the whole family!😊 They made the experience so smooth. - We’re really happy with the care and attention our baby received. Thanks for making it a positive experience! - The clinic is so welcoming and kid-friendly! 👍 Great job making our baby feel comfortable. - Appreciate the clear explanations and care taken with our baby’s teeth. Thank you!

Prime Medical Center Ajman

Cardiology, Dentistry, + 11 more

Dr. Hussein is a highly professional and respectful physician. He demonstrates excellent communication skills, listens carefully to patients, and explains medical information clearly and thoroughly. His calm and attentive approach helps patients feel comfortable and reassured during consultations. He shows strong dedication to patient care and maintains a high standard of professionalism at all times. Overall, Dr. Hussein is a reliable and trustworthy doctor, and I highly recommend him based on my experience.

Dr. Lobna Sallam

Obstetrician & Gynaecologist

My experience with Dr. Lubna was truly wonderful and reassuring. She followed up with me throughout my pregnancy and was always extremely patient and attentive. She listened to me fully without rushing and answered all my questions and messages with genuine care. During my whole pregnancy, she always checked on me and explained everything clearly and calmly. She was very skilled and made me feel safe and supported. I'm truly grateful for her and highly recommend her ❤️

Dr Hisham Hakim

Neurologist

I am very happy with this clinic. They have great modern equipment and professional, knowledgeable doctors and nurses. Dr.HISHAM Hakim is a fantastic doctor with a complex approach to any health concern. It is always a pleasure to come to his office for advice and correct treatment. Dr Nader is a great doctor as well, professional and knowledgeable. Special thanks to physiotherapist Reem and nurses Susan, Anju and Nikhel. I Highly recommend this clinic.

Dr Amer Mousa Kadhem

Urologist

I’m very grateful for the care I received from Dr Amer. From the first consultation, everything was explained clearly and patiently. He was very reassuring, answered all my questions, and showed great professionalism. It’s rare to find a doctor who combines expertise with such genuine care. I would highly recommend to anyone looking for a trustworthy consultation.

Dr. Ayan Chakraborty

General Practitioner

My experience was pleasant. Dr Ayan is the best in Al Qusais branch, my colleagues also sing his praises. Always professional, straight to the point without making you feel like he is rushing the process. Even though I now leave far from Al Qusais, I still come to this medical center because of him.

Dr. Ghiath Sandouk

Paediatrician

دكتور رائع ماشاء الله عليه عنده إنسانيه و صدق مع المريض و ربي يحفظه يفحص المريض بدقة وصدق أنا بتعامل مع الدكتور من قبل اكثر من عشرين سنه من الدكاتره النادرين بالفحص و الاهتمام والصدق و خبره طويييييله بأمارات الصدر و الأزمات الصدر الحمدلله لوجود دكتور غياث صندوق في ابوظبي شكراً

Dr Raani Natarajhan

Obstetrician & Gynaecologist

The most friendly doctor Ive ever had. Felt relieved all the time coz she is informative. She will never ever make you feel worried about anything and will help you get all the answers to your concerns… She is calm, relax and smiling all the time. 😊👌🏼

Dr. Sawsan Hasan

Dentist

Doctor sawsan is very professional and well experienced my whole family members visit her medical center as she explains the whole process and treat you as a family member thank you doctor for making every visit an experience to remember

Dr. Anupama Rao

Ophthalmologist

Dr. Anupama is very knowledgeable, thorough and clearly explains the test/explanation in detail, I've recommended her to my friends and colleagues, and would always recommend her to new friends and colleagues.