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Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

I am writing to express my deep concern regarding the recent experience my son and I had at your Barjuman branch. We have been visiting your clinic for over a year, and my son has been under the care of ENT Specialist Dr. Sumaiya Sujahan, who has been treating him for a recurring issue involving cold, fever, nasal congestion, and throat infection. Her treatment has always been effective, and we have consistently trusted your clinic because of her care. However, when I called yesterday to make an appointment, I was informed that Dr. Sumaiya has been transferred and that her replacement is Dr. Tina. As my son was unwell, we had no option but to continue at your clinic since his full medical history is already recorded there. Unfortunately, our experience with the new doctor was extremely disappointing. Despite my son’s fever and weakness, we had to wait a long time due to insurance processing issues. When we finally met Dr. Tina, the consultation lasted only a few seconds. She stated it was likely influenza and abruptly directed us to a general physician, without reviewing any of my son’s prior medical records — even though they are stored within your system. The general physician we were redirected to also conducted a very brief assessment, ordered a swab test, prescribed basic medication, and concluded the visit. There was no effort to understand my son’s long medical history, which has been fully documented at your clinic for over a year. As a parent and as a professional (I am the General Manager of a 4-star hotel in Deira), I found this entire experience deeply upsetting and below the standard of care expected from a reputed medical facility. The doctors barely communicated, did not review medical history, and showed minimal concern for the patient’s condition or comfort. My son is in Grade 9 and has upcoming exams this week. His health condition should have been managed carefully, not handled with such haste and indifference. I request you to kindly look into this matter seriously, review the conduct of both doctors, and ensure patients’ medical histories are always considered before making any diagnosis or referral. I would also appreciate a formal response regarding how this issue will be addressed to prevent such experiences in the future.

Prime Medical Center Sheikh Zayed Road

Cardiology, Clinical Pathology, + 14 more

I am submitting this formal complaint to express my strong objection to the additional consultation fee I was unfairly charged during my recent visit. Both doctors I initially consulted explicitly requested that I undergo an ultrasound examination. I did not request or schedule this test on my own initiative. The appointment was arranged by your affiliated diagnostic center, which determined the date based on their own availability — not mine. After completing the ultrasound, I returned to the hospital for a follow-up with the same doctors regarding the same medical issue. To my surprise, I was informed that I must pay a new consultation fee because the visit occurred on the eighth day instead of within the seven-day follow-up period. This reasoning is both unreasonable and unjust. It is entirely illogical to hold the patient responsible for scheduling constraints caused by the hospital’s own diagnostic center. The policy should not be applied mechanically when the circumstances clearly fall outside the patient’s control. Such practices reflect poor patient service and disregard for fairness, undermining trust in your institution. Rules are established to regulate, not to exploit or burden patients who are simply following doctors’ instructions in good faith. I therefore demand a full review of this case and the immediate cancellation of the unjustified additional charge. I also expect written confirmation that this issue has been addressed to prevent similar incidents in the future. Sincerely Mohamed

Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Assalamu Alaikom, I want to sincerely thank Dr. Sabah Khalid and Nurse Ms. Natalia and another nurse with her for the wonderful care they gave me when I was very sick and struggling with the flu. They were both so kind, gentle, and caring — I truly felt looked after. Dr. Sabah made sure I received the right treatment and medicine, which helped me recover faster and feel strong enough to take care of my daughter and husband who were also sick. Nurse Natalia was so patient and comforting throughout the process, and her warmth meant a lot to me during that difficult time. I myself witnessed how everyone was so busy attending all patients who were sick that time, inspite and despite off, you can still see the smile from their face which really made you feel you will get well don't worry, we are here.... I’m deeply grateful for their compassion and dedication. They didn’t just treat my illness — they genuinely cared, and that made all the difference. Thank you all from the bottom of my heart. May ALLAH bless you good health and all the workers who are really ready to give care to their patients.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I recently visited Dr. Jincy for my child’s check-up, and I’m very happy with the care we received. She is an excellent pediatrician—patient, kind, and very knowledgeable. She takes time to listen to all concerns and explains everything clearly, which makes parents feel comfortable and reassured. My child also felt very relaxed during the visit. I truly appreciate her friendly approach and genuine care. Highly recommend Dr. Jincy to anyone looking for a dedicated and compassionate pediatrician. Sister Sandhya is also very cooperative and very calm. Sister Sandhya is very kind, caring, and professional. She makes patients feel comfortable and is always ready to help with a smile. Her gentle approach and attention to detail show her genuine dedication to her work. I truly appreciate her support and the way she handles everything with patience and compassion.

Prime Medical Center Ajman

Cardiology, Dentistry, + 11 more

I would like to express my sincere appreciation for Dr. Hussein Ismail. He is an exceptional general physician who consistently demonstrates professionalism, compassion, and genuine care for his patients. Dr. Hussein takes the time to listen attentively, explain medical conditions clearly, and ensure that every patient fully understands their treatment plan. His approachable nature and thorough diagnostic skills inspire confidence and trust. He always goes the extra mile to follow up and make sure patients are improving, which truly reflects his dedication to quality healthcare. I am deeply grateful for his expertise, kindness, and commitment to patient well-being. Dr. Hussein Ismail is a true asset to the medical community, and I would highly recommend him to anyone seeking a knowledgeable and caring physician.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

I had no problem with Dr. Nermeen and her nurse but there was one particular nurse in the same reception area that was very rude. I was talking to her and she would not look at me and answer me. Complelety ignored me and was rude. I informed her supervisor and her supervisor called her so we can address the problem and she continued to be disrepectful and completely missed the issue of her being rude. She was even glaring at me while talking to me and talkingover her superior as well as when In was explaining. She needs to be trained again how nurses should conduct themselves. Out of all the nurses I have encountered at Prime in different branches, I have NEVER encountered anyone as rude and as disrepectful as this nurse. I could not see her name clearly as it was a bit long and the name tags were small.

Dr. Carmelo Barbaccia

ENT Surgeon

I highly recommend Dr. Carmelo. Thanks to his thorough clinical examination, he was able to discover a big nodule on my thyroid. Throughout the ultrasound, biopsies and results, he was very professional yet calm and empathetic. He also has a great sense of humor (which is very important to me). He explained everything I needed to know at every single stage of the process. He also gave me all the possible options for treatment which made me even more comfortable. I am writing this review after 6 days of partial thyroidectomy. My scar is healing really well and his meticulous work is very visible. I am very grateful 🙏🏽 Thank you Dr. Carmelo.

Prime Medical Center at Zero 6 Mall, Sharjah, UAE

Cardiology, Dentistry, + 12 more

I have visited the hospital on 15 October, first the nurse checked my BP. Heart rate. She was nurse and friendly. The my name was called to met Dr. I don’t remember her name she has adked for some medical test and advices me to met Hart specificalest Dr. Alaa. I went to her she was very friendly kind and very helpful she asked me to do ECG I did and again asked for more medical tests to insure the results.. Also adviceved me what to do and what don’t do What to avoid and what to not She was very careful about her patients and making sure that they are understanding all the advices. Over all it’s a good experience

Dr. Farhat Ahmed Arsalan

Breast Surgeon, General Surgeon

⭐️⭐️⭐️⭐️⭐️ We had an excellent experience with Dr. Farhat Arsalan. She is caring, professional, and incredibly knowledgeable. From the very first consultation, she took the time to explain everything clearly and made sure my mom felt comfortable and confident throughout her treatment. Her experience truly shows in the way she handles every step with calm precision and genuine empathy. The surgery and recovery went smoothly, thanks to her guidance and close follow-up. I would highly recommend Dr. Farhat Arsalan to anyone looking for a doctor who truly cares about her patients — the best to go to without any hesitation.

Prime Medical Center King Faisal

Cardiology, Dentistry, + 12 more

I had a great experience with Dr. Arshad. He listened carefully to my concerns, explained everything clearly, and made me feel comfortable throughout my treatment. His approach is calm, caring, and professional, and he truly takes the time to ensure his patients understand their condition and treatment plan. Since starting treatment with him, my breathing has improved a lot, and I feel much better overall. I’m very thankful for his care and highly recommend Dr. Arshad to anyone looking for a knowledgeable and compassionate pulmonologist. ⭐ Rating: 5/5 – Excellent doctor and outstanding patient care.

Dr Arshad Altaf

Pulmonologist

I recently visited Dr. Arshad for a follow-up on my respiratory condition, and once again, I was very impressed with his care. He took the time to listen to my symptoms, reviewed my progress in detail, and explained the next steps clearly. Dr. Arshad’s calm and caring approach always makes me feel comfortable and confident about my treatment. The clinic staff were also polite and efficient, making the visit smooth and pleasant. I truly appreciate the attention and professionalism Dr. Arshad provides. Highly recommended for anyone looking for an experienced and compassionate pulmonologist.

Dr. Shoja Rahbari

ENT Surgeon

Dr. Shoja Rahbari was extremely professional and kind. He spent a good amount of time explaining everything clearly and patiently, making sure we fully understood the situation before moving forward. Unlike many doctors who rush or simply prescribe medicine, he took the time to inform us about every detail and walk us through the entire process. His friendly attitude and deep knowledge made us feel comfortable and confident throughout the visit. Highly recommended.

Dr. Prriya Porwal

Dentist

We had a wonderful experience with Dr. Priya Porwal. Though initially anxious about anesthesia for our 3-year-old daughter's crowns and pulp treatment, we were quickly reassured by her thorough explanations and examples of similar successes with other children. Her exceptional rapport with kids transformed our tearful, reluctant little one into someone who truly enjoyed the visit. Thank you for making it so smooth and memorable!

᠎ Sena Kolcak

Physiotherapist

I’m extremely happy with the results of my frozen shoulder treatment. I had been to several physiotherapists before, but only Sena delivered the results I was hoping for. She is highly professional, knowledgeable, and truly dedicated to her work. I really appreciate her honest and effective approach. I will definitely continue my treatment with her and confidently recommend her to all my friends.

Dr. Rehab Omer Yassin

Dermatologist

I had a skin allergy that I went to several dermatologists for, and they all told me it was permanent and couldn’t be treated. But with Dr. Rehab, she knew exactly how to treat it, and I was very happy with the results. She is knowledgeable, kind, and truly cares about her patients. I highly recommend her!

Dr. Fawaz Al Aboudi

Family Doctor

Dr. Fawzi is a highly professional and respectful doctor. He listens carefully, explains everything clearly, and treats patients with great care and understanding. I truly appreciate his professionalism and the way he makes you feel comfortable and confident during every visit. Highly recommended!