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Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

I am writing to express my deep concern regarding the recent experience my son and I had at your Barjuman branch. We have been visiting your clinic for over a year, and my son has been under the care of ENT Specialist Dr. Sumaiya Sujahan, who has been treating him for a recurring issue involving cold, fever, nasal congestion, and throat infection. Her treatment has always been effective, and we have consistently trusted your clinic because of her care. However, when I called yesterday to make an appointment, I was informed that Dr. Sumaiya has been transferred and that her replacement is Dr. Tina. As my son was unwell, we had no option but to continue at your clinic since his full medical history is already recorded there. Unfortunately, our experience with the new doctor was extremely disappointing. Despite my son’s fever and weakness, we had to wait a long time due to insurance processing issues. When we finally met Dr. Tina, the consultation lasted only a few seconds. She stated it was likely influenza and abruptly directed us to a general physician, without reviewing any of my son’s prior medical records — even though they are stored within your system. The general physician we were redirected to also conducted a very brief assessment, ordered a swab test, prescribed basic medication, and concluded the visit. There was no effort to understand my son’s long medical history, which has been fully documented at your clinic for over a year. As a parent and as a professional (I am the General Manager of a 4-star hotel in Deira), I found this entire experience deeply upsetting and below the standard of care expected from a reputed medical facility. The doctors barely communicated, did not review medical history, and showed minimal concern for the patient’s condition or comfort. My son is in Grade 9 and has upcoming exams this week. His health condition should have been managed carefully, not handled with such haste and indifference. I request you to kindly look into this matter seriously, review the conduct of both doctors, and ensure patients’ medical histories are always considered before making any diagnosis or referral. I would also appreciate a formal response regarding how this issue will be addressed to prevent such experiences in the future.

Prime Medical Center Sheikh Zayed Road

Cardiology, Clinical Pathology, + 14 more

I am submitting this formal complaint to express my strong objection to the additional consultation fee I was unfairly charged during my recent visit. Both doctors I initially consulted explicitly requested that I undergo an ultrasound examination. I did not request or schedule this test on my own initiative. The appointment was arranged by your affiliated diagnostic center, which determined the date based on their own availability — not mine. After completing the ultrasound, I returned to the hospital for a follow-up with the same doctors regarding the same medical issue. To my surprise, I was informed that I must pay a new consultation fee because the visit occurred on the eighth day instead of within the seven-day follow-up period. This reasoning is both unreasonable and unjust. It is entirely illogical to hold the patient responsible for scheduling constraints caused by the hospital’s own diagnostic center. The policy should not be applied mechanically when the circumstances clearly fall outside the patient’s control. Such practices reflect poor patient service and disregard for fairness, undermining trust in your institution. Rules are established to regulate, not to exploit or burden patients who are simply following doctors’ instructions in good faith. I therefore demand a full review of this case and the immediate cancellation of the unjustified additional charge. I also expect written confirmation that this issue has been addressed to prevent similar incidents in the future. Sincerely Mohamed

Dr. Usha Kiran Talakere

Obstetrician & Gynaecologist

I recently underwent a hysteroscopy surgery with Dr. Usha Kiran Talakere, and I couldn’t be more grateful for the experience. Dr. Usha took the time to explain the hysteroscopy in detail, addressing every question with patience and clarity. Her reassuring manner immediately put me at ease, transforming what could have been an anxious experience into a collaborative journey. The hysteroscopy procedure itself was smooth, and my recovery was within hours of the surgery, which truly reflects her expertise in advanced minimally invasive techniques. Dr. Usha, a top fibroid removal doctors in Dubai, combines cutting-edge medical skills with a patient-centered approach, ensuring both safety and comfort. All I can say is that she has the ability to transform what could be a stressful experience into one of trust, comfort, and outstanding results. If you are seeking the very best in gynecological care in Dubai, she is the one you can rely on without hesitation.

Dr. Buthainah AlShunnar

Plastic Surgeon

Dr. Buthainah is truly exceptional , an outstanding surgeon and a genuinely kind person. She combines professionalism, expertise, and warmth in a way that instantly puts you at ease. From my first consultation, she made me feel completely comfortable, taking the time to explain every detail with great care and patience. It’s clear that she’s deeply passionate about her work and her patients. Her entire team reflects her positive energy and professionalism always welcoming, supportive, and kind. I’m especially grateful to her wonderful patient coordinator, Wiaam, for her patience, attention to detail, and efforts in ensuring that everything went smoothly and beautifully.💗💗💗 I always feel cared for, valued, and surrounded by genuine warmth whenever I visit. I’m truly thankful for Dr. Buthainah and her amazing team.💗💗💗💗

Dr Hussein Ismail

General Practitioner

I would like to express my sincere appreciation for Dr. Hussein Ismail. He is an exceptional general physician who consistently demonstrates professionalism, compassion, and genuine care for his patients. Dr. Hussein takes the time to listen attentively, explain medical conditions clearly, and ensure that every patient fully understands their treatment plan. His approachable nature and thorough diagnostic skills inspire confidence and trust. He always goes the extra mile to follow up and make sure patients are improving, which truly reflects his dedication to quality healthcare. I am deeply grateful for his expertise, kindness, and commitment to patient well-being. Dr. Hussein Ismail is a true asset to the medical community, and I would highly recommend him to anyone seeking a knowledgeable and caring physician.

Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

I had an excellent experience with Dr. Ahmed, He is not only highly knowledgeable in his field, but also very patient, attentive, and compassionate. He took the time to listen to all of my concerns, explained the diagnosis in a clear and reassuring way, and offered effective treatment options tailored to my needs. What really stood out was his professionalism and calm demeanor, which immediately put me at ease. The entire process from the consultation to the follow up was smooth and well-organized. His staff was also friendly and efficient, making the whole experience even better. I would highly recommend Dr. Ahmed to anyone in need of an ENT specialist.

Gulf Family Clinic

Ophthalmology, Optometry

Complete fail. I had only one objective, being able to read my laptop screen. I still cant. I cant work, cant write, cant do emails. The staff were fantastic, the prescription totally wrong. I paid a huge sum of money for some amazing lenses which give me crystal clear distance vision but I cant read my laptop no matter which way I tip my head or how close or far the screen. Any my right eye aches, when I take the glasses off it feels like Ive been punched in the eye. Ive waited for a couple of weeks to see if I would get used to it and adjust to the lenses but this is still impossible and distressing.

Dr Aida Hussen Alkhatib

Obstetrician & Gynaecologist

My first visit with Dr. Aida was on August 10, 2025 — and Alhamdulillah, I became pregnant later, with my first consultation during pregnancy on February 23, 2025. Since then, I’ve had 16 consultations and 17 ultrasounds with her. From the beginning until delivery, Dr. Aida has always been kind, professional, and supportive. She explains everything clearly, gives helpful advice, and provides the best medical care. Even though I’m far from my family, I always felt safe, calm, and confident under her care. Truly grateful for Dr. Aida’s dedication and compassion. 💖 #dini #indonesia

Prime Medical Center - Rahmania Mall

Cardiology, Dentistry, + 8 more

Pharmacy at Prime Medical Center (Rahmaniya Branch) Mr. Vishnu at the pharmacy was unprofessional in handling customers. When I approached him, my number was already displayed on the screen, yet he told me to wait without checking it. His tone and manner were impolite. He also asked me to go to the cashier, even though I had already completed the payment, and my receipt was stamped and clear. When I asked him whether he had checked the stamp, his response was simply, “No.” I suggest that he receive proper training in customer service and communication skills.

Eastman's Smile Solutions Dental Clinic

Dentistry

I had a dental appointment with Dr. Mary yesterday, and as always, she exceeded my expectations! Her gentle touch and smooth technique make every visit comfortable. It's clear that she truly cares about her patients and their dental health. Additionally, her assistants are incredibly friendly and fantastic at what they do, making the whole experience even better. I always leave feeling confident about my smile. Thank you, Dr. Mary, for your amazing work and for having such a wonderful team!

Dr. Gilbert Ayoub

General Surgeon

I have to thank doctor gilbert for being the best doctor and kindest and he talks to you and give advice before and after the surgery I have done herina surgery at 9OCT 2025 before the surgery I was scared and not comfortable but after having a good talk with the doctor I was really happy and ready for the surgery now I feel way better then before even the pain gone after 3 days of surgery thank you doctor gilbert you're the greatest and kindest wish you the best.

Dr. Achraf Hejazi

Ophthalmologist

Doctor Achraf really went into details when finding out what’s wrong with my eye condition. No one has ever found out or at least told me I also got astigmatism. I wanted to do LASIK and he has guided me in the correct tests I must do to see eligibility for the procedure. The Pentacam report which seemed very complicated was explained clearly and I fully understood. I highly recommend to go and visit him if you need to get an eye check up from a real expert.

Dr. Hala Fathi Hannot

Ophthalmologist

I had an excellent experience with Dr. Hala , From the first visit, she took the time to listen carefully to all my concerns and explained everything clearly in a way I could easily understand. Her professionalism, kindness, and deep medical knowledge gave me a lot of confidence and peace of mind. I truly appreciate her dedication and would highly recommend Dr. Hala to anyone looking for a caring and trustworthy specialist.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

No proper communication in CASHIER, Came here for blood test as suggested by doctor and some of the blood tests are not approved from insurance. Aggreed I will pay self and taken new tickct and came back to the same cashier . We just tap the card and came back. Finally blood test report receive only insurance approved ones. One of the cashier is not hearing our voice and he simply regretting the requests. Worst experience

Trio Dental Center

Dentistry, Oral & Maxillofacial Surgery

Dr. Wael is amazing! He’s very patient, gentle, and kind. He did my root canal treatment, and I didn’t feel any pain at all! Everything was done carefully and professionally, and he made me feel completely comfortable throughout the procedure. A big thank you to Dr. Wael and his entire team…Rachel and Jane included ~ for being so friendly, kind, and attentive. Truly an excellent experience highly recommended!

Dr Arafat Alfikey

Orthopaedic Surgeon

I had a very positive experience during my consultation at Saudi German Hospital Ajman. The staff was professional, courteous, and attentive to my concerns. The doctor was thorough, patient, and provided clear explanations about my condition and treatment options. I truly appreciated the level of care and the warm atmosphere. I highly recommend this hospital for anyone seeking quality healthcare.