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Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

My appointment was scheduled at 8:45 PM. Upon arrival, the male Filipino staff at the reception was on his phone and took around two minutes to notice me before directing me to the second reception for the Pulmonology Department. The doctor consultation itself was satisfactory. However, the nurse appeared to be in a hurry, likely due to shift ending, and I was instructed to go to another clinic for my nebulization. While I understand shift constraints, the transition was not handled well. At the second reception, the male Indian staff was rude when I asked where I could have the nebulization. He questioned me about who my nurse was—something I would not reasonably know, as nurses are not introduced to patients as they are in other hospitals. When I explained this, he simply told me to “go there and find a nurse myself,” which was unprofessional. When I eventually found a nurse, she administered the nebulization but left me unattended, instructed me to stay for 10 minutes, and told me to turn the machine off myself. She did not check on me again. During the treatment, the hose disconnected because it was not properly attached. Fortunately, I knew how to fix it myself. Overall, the experience reflected poor service, lack of coordination, and inadequate patient care, particularly from the reception and nursing staff. I hope this feedback helps improve patient experience moving forward.

Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

I am writing to express my disappointment with the service I received at the lab during my recent visit. I was informed that I would need to wait approximately 30 minutes, as I would be accommodated in between scheduled appointments. I understood this and agreed to wait. However, I ended up waiting for almost two hours while experiencing significant pain in my lower abdomen, which was the reason for my clinic visit. During this time, I was instructed to drink a large amount of water and continued waiting in discomfort. Despite the staff being aware that I was in pain and seeing my condition, I was repeatedly ignored and not given any updates or assistance. I understand that clinics can be busy, but waiting for such an extended period while in pain, without proper communication or consideration, was very distressing. I am extremely disappointed with the level of care and service provided. I hope this feedback will be taken seriously and used to improve patient care in the future.

Prime Medical Center King Faisal

Cardiology, Dentistry, + 12 more

Very badly organised prime medical center which i have visited. The staff in the reception tries to teach you when you tell any complaint. No nurse at the doctor’s room to inform whose turn is next. Afterall when everyone is waiting, some random person will come from nowhere and go inside the room. When you ask about it, they say priority appointment. But when we ask what is priority appointment nonody knows. Very badly organised. And reception staff also not polite enough to explain things properly. And regarding appointment, i had appointment which was booked in the application and when i came to the reception it was not there and i think they removed and was asking for message which i didnt receive. I had to booked one appointment for future just to show him that we normally dont receive any message when we book appointment in the app. Very bad experience from this branch.

SKIN111 Palm Jumeirah Mall

Beauty Therapy, Breast Surgery, + 6 more

I had a great experience with my tattoo removal journey, and I truly want to appreciate Head Nurse Anna and Dr. Zahir for their exceptional care and professionalism. From the very beginning, they made me feel comfortable, well-informed, and confident about the procedure. Head Nurse Anna was incredibly kind, patient, and attentive throughout every session, always ensuring I was at ease. Dr. Zahir was highly knowledgeable and precise, explaining each step clearly and delivering excellent results. I’m very happy with the progress so far and grateful to be in such safe and capable hands. Highly recommended!❤️

Dr Anwar Alroubaie

Oncologist

Dr. Anwar is an exceptional oncologist. From our very first consultation, he was kind, patient, and incredibly reassuring. He took the time to explain the entire treatment process clearly and thoroughly, which meant a great deal to us—especially as we had traveled from abroad specifically to receive care. His professionalism, compassion, and clear communication made a challenging situation much easier to navigate. We are truly grateful for his care and would highly recommend him to anyone seeking an oncologist who genuinely puts patients first.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

Dr. Iza Roelle Maniego is an exceptional OB doctor. She is very patient, kind, and genuinely caring toward her patients. She always listens without rushing, answers questions thoroughly, and makes every visit feel reassuring. I felt well taken care of and confident in her care. She takes time to explain procedures and options clearly, listens attentively to concerns, and creates a calm, supportive environment. Her professionalism and genuine care make a big difference.

Dr. Samaher Alattar

Cosmetic Doctor, General Practitioner

اول مره اطلع من عند دكتوره وانا بقمة السعاده والراحه!!! اول مره اجرب احقن ايد الدكتوررره جداً جداً خفييييييفه + طول ماهي تشتغل تسولف وتخفف السترس وتخبرني بكل خطوه قاعده تسويها وبكل ماده بتحطها وشنو فايدتها وصرييييحه جداً. دكتوره فاهمه في مجالها تشرح بكل وضوح الخطوات و النتائج المتوقعه🙏🏻 ابداً ماندمت اني اخترها وسلمتها نفسي. تعرف احتياج الشخص وتعطيه على قد احتياجه لا اكثر ولا اقل. الكلام اللي بكتبه مايوفيه حقها هذا وانا من اول جلسه🥲😩❤️❤️❤️

Medi Sense Clinic

Audiology, Cardiology, + 8 more

I was well welcomed by the reception staff who were smiling and very helpful in all my process and continually checking on me and assuring me in what process they are and they apologise also if they were late in process which they were not And I'm really thankful and happy for the service I received from this clinic. And special thanks to doctor Olga she was very kind , professional and dealt with me in very good way.

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

I received great customer service from the reception, cashier, nurse and the doctor & they did a great job in making me feel great as I was sick. As it has always been the case with any Prime Branch. However to my surprise when I went to receive my sick leave, I did not expect the tone of the staff on the desk there to be discourteous. She was on her phone and the tone of her voice was very unprofessional.

Allied Medical Centre

Endocrinology and Diabetes, General Medicine, + 16 more

This was my second visit in two years and this time I must say it was very different. Since mammography is not an easy process to handle for me, I was so happy to see such a kind technician. She made me comfortable and took the process very slow making sure I am ok. Unfortunately I forgot to ask for her name, she sounded South African.. I would like to thank her very very much for how she made me feel.

Visited Dr Natalia Spierings for the first time today and immediately felt comfortable and safe speaking with her. She was extremely knowledgeable about the issues I was experiencing and clearly very experienced. I left feeling reassured, supported, and confident that the treatment she prescribed will work. She also encouraged me to reach out to her with any questions or concerns while in her care.

Mrs Sarmistha Mitra

Holistic Therapist

I signed up for Saarmishthaa’s DecodeYou life mastery program, honestly, I have never done such a deep level of work on myself. I had gone for many kinds of therapeutic sessions in the past. But nothing ever like this. The program revealed my subconscious map and through deep neuroplasticity we have done a reset which helped me gain back my inner peace and power.

Dr. Miguel G. Bravo

Plastic Surgeon

Dr. Miguel is an outstanding plastic surgeon who combines professionalism, precision, and genuine patient care. He explains procedures clearly, pays great attention to detail, and ensures patients feel safe and comfortable throughout their journey. I highly recommend him for anyone seeking natural, high-quality aesthetic results.

Dr. Leena J. Salman

Dentist

كانت زيارة عيادة الأسنان تجربة استثنائية بكل المقاييس، حيث تلاشت مخاوف الخوف التقليدية أمام لمسات من الرعاية الفائقة والمهنية العالية. استقبال دافئ، بيئة نظيفة ومريحة، وفريق عمل مبتسم جعل التجربة آمنة ولطيفة، محولةً إجراءات العلاج إلى فن يعيد للابتسامة بريقها وثقتها، مع نتائج مذهلة تتجاوز التوقعات.

Dr Shaimaa Noureldeen

General Practitioner

اليوم تمت مراجعه الدكتوره شيما وحين طلب اجازه مده يومين رفضت وإفادة الممرضه بس فقط يوم واحد والاجازه يتم دفع عليها رسوم وليس بلاش عشان هيه ترفض ولا التامين يغطي رسوم الاجازه يعني فلوسنا ومن حق المريض في حال يعرف نفسه تعبان بيطلب الاجازه ولا مابيدفع رسوم الاجازه ولا بيطلب اجازه بالاساس

Dr Saima Kiran

General Practitioner

This is my life worse treatment i had the dr was not aware which medicines will help me to come out from suffering. She didn’t identify the disease just experiment with medicine over all very bad experience with doctor.