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Prime Medical Center at Zero 6 Mall, Sharjah, UAE

Cardiology, Dentistry, + 12 more

I have been visiting Prime Medical Center for some time, and I would like to express my sincere appreciation for Dr. Salam, who is truly an outstanding doctor and one of the best doctors I have encountered. However, I would like to raise a concern regarding the conduct of some front-desk staff members. Specifically, the Arab cashier staff member, as well as the Arab and Filipino male staff at reception, demonstrated unprofessional behavior. The manner in which they communicated with patients was not appropriate and did not reflect the expected standard of service. As an employee of Air Arabia, our company has an agreement with the insurance provider, and Prime is one of our main clinics. As oer the normal process I can get a referal letter from any GP doctor in your clinic to see a specialist However, I was repeatedly informed that I needed to obtain a referral number directly from the insurance company . I would like to thank the local lady seated in the cashier area who took the initiative to assist me by checking directly with the doctor and obtaining the referral letter. Even after Dr. Rayan issued the referral, the Arab staff member refused to proceed with my registration, and the local staff member had to handle the registration herself. I hope this matter will be taken into consideration and reviewed to ensure a better patient experience in the future.

Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

Your call centre team is completely pathetic. I called regarding to book an appointment at Burjuman branch. The lady didn’t booked and appointment for me and didn’t even mentioned what time to reach by maximum for walking to the hospital it was just only mentioned doctor is available till 10pm. Mr. Naeem Uddin mentioned as manager of call centre with the attitude voice claiming it’s not our problem and you can’t blame us. It’s to be understood to walk in by 9pm So do you think the patient is a god and will get a dream to reach by maximum 9. If the slots are not available I didn’t forced to book an appointment for me I would have simply walk to another hospital. Despite of this Mr Naeem Uddin is showing me an attitude instead of an resolution, So the prime medical health centre treats the patients in such a manner??? If this is an attitude there are other hospital and clinics. I would like to get an apology call or necessary actions to be taken against such negative behaviour. Thanks to Mr. Nilesh and reception boy I don’t know his name he was Filipino at 9;30 shift please give him 5star he helped and get my consultation done

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

Dear Clinic Team AlBarsha I wanted to take a moment to express my heartfelt gratitude for everything you do. Your compassion, professionalism, and dedication to patient care trulyc make a difference in so many lives. Thank you for going above and beyond – it's truly appreciated! Sunita THANK YOU for the follow up and the effort A big thank you as well to Remilie, who was waiting for me when I arrived at the clinic and helped me a lot. She was smiling, caring, and kind, which made a big difference. Dr. Irfan Rehman was professional and kind. He listened to all my concerns, gave me enough time, and provided clear advice. The nurse Rennisha was also extremely kind, helpful, and always smiling. I would also like to thank the entire team — the radiology staff, cashier, the nurse who gave me the injection, and the Arabic staff at the pharmacy. Everyone was very professional and kind.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I recently visited Prime Medical for an emergency consultation for severe migraine and was attended by Dr. Shipra. From a clinical standpoint, her approach was thorough, well-structured, and highly professional. She demonstrated strong diagnostic acumen, promptly assessed the condition, and initiated appropriate management without delay. Throughout the process, she maintained clear and precise communication, ensuring that all necessary interventions were carried out efficiently. Her calm demeanor under pressure and adherence to sound clinical judgment were particularly reassuring in an emergency setting. I sincerely appreciate the quality of care provided and would confidently recommend Dr. Shipra for her clinical competence, professionalism, and patient-centered approach.

Dr. ahmed hassn

General Surgeon, Weight Loss & Bariatric Surgeon

I had hiatal hernia surgery (Nissen fundoplication) just yesterday, and I already feel so thankful for the care I received. From the first moment, the doctor was incredibly kind, patient, and reassuring, which meant everything to me during such a stressful time. Even though it’s still early, I can already feel an improvement in my symptoms, and that gives me so much hope and peace of mind. The doctor treated me with genuine care and compassion, always taking the time to explain and check on me, which made me feel safe and confident throughout the entire experience. I am truly grateful for this level of care and professionalism, and I highly recommend this doctor to anyone considering this surgery.

Dr. Shalini Verma

Obstetrician & Gynaecologist

I wanted to take a moment to sincerely thank you for the exceptional care and support you provided during the birth of our second baby. Your professionalism, calm guidance, and kindness made a meaningful difference throughout the experience. Having gone through childbirth before, I truly appreciated how attentive and reassuring you were, and how clearly you explained everything along the way. It gave us great confidence and peace of mind during such an important moment for our family. We are very grateful for your dedication and compassionate approach. Thank you for helping make the arrival of our newest family member such a positive experience

Dr Mariyam Shakeel Ahmed

Obstetrician & Gynaecologist

I am extremely grateful to have had such an amazing gynecologist throughout my entire pregnancy journey. From the very first visit until delivery, she was professional, caring, and incredibly supportive. She always listened patiently, explained everything clearly, and made me feel comfortable and confident at every stage of my pregnancy. Thanks to her expertise and dedication, I delivered a healthy baby, and I couldn’t have asked for a better experience. I highly recommend her to any expecting mother looking for a trustworthy and compassionate gynecologist. Thank you Dr. Mariyam Regards, Bushra

Prime Medical Center King Faisal

Cardiology, Dentistry, + 12 more

1) though my number was updated in the system calls are being made to my fathers number whose number was initially provided. The profile doesnt seem to be detached. We were told that both profiles were updated. 2 ) Where appointment calls or report calls or follow up calls are received, returning the call is very difficult as mostly the main board number is shown and contacting the number is not an option in such an event. For instance my father keeps on getting calls related to my appointment and if he is not able to confirm (being at work etc) when I am asked to call back it is difficult.

Dr. Sreelatha Gopalakrishnan

Fertility Doctor, Obstetrician & Gynaecologist

We had a very positive experience at the hospital. Doctor explained everything very clearly and patiently. The guidance given to us was simple, transparent and reassuring. The doctor’s nature is truly fabulous, very calm, understanding and supportive throughout the process. The staff members were extremely caring and cooperative. From reception to nursing team, everyone took very good care of us and made us feel comfortable at every step. Overall, we are very satisfied with the treatment, care and professionalism shown by the entire team. Thank you so much for your support and dedication.

Prime Medical Center Sheikh Zayed Road

Dentistry, Cardiology, + 14 more

This was the worst clinic visit I’ve ever had prime Mizhr. I arrived on time and waited more than 30 minutes just to see the doctor. What made it even worse was that another patient who registered after me was allowed to enter and see the doctor before me. I spoke to the nurse, and she confirmed that I was supposed to be seen first, but said the other patient had an appointment. However, that patient went to speak with the receptionist, and after that she was allowed in before me. This situation was unfair and very unprofessional. Waiting times and appointment order should be respected

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

The experience at the primary medical center today was not satisfactory. We waited for over an hour for approval for my wife’s blood test, but the approval never came. As a result, our time was wasted. When we approached the staff, they attempted to contact the concerned department via a landline for approval; however, there was no response, as no one answered the calls. I also tried calling multiple times without success. Ultimately, the entire visit was spent waiting for medical approval, making the overall experience disappointing

Allied Medical Centre

Endocrinology and Diabetes, General Medicine, + 16 more

CT Angiogram: Dr Ramy is great! calm and explains everything and his report is very high quality. Dexa scan body fat analysis: poor experience: the machine and output is great. but the written report is very low quakity. it says BMI and whether over weight or underweight, etc. well i can tell that using bathroom scale. i don’t need a. dexa scan for that. Dexa can tell fat free mass index and apendicuksr mass index and visceral fat and t score for BMD. none of that is discussed.

Dr. Annalisa Perego

Breast Surgeon, General Surgeon

Dr Perego was extremely professional but equally very friendly and made me feel instantly at ease. She was very honest and clear in her communication, and efficient with any follow-ups. She gave me her number to contact her on and seemed to genuinely care. I felt like I had a friend looking out for me. I would highly recommend her.

Dr Akshatha Dinakar (Dr Disha Dinakar)

Dermatologist

She is a very friendly doctor and a great listener. She studies the case in depth and explains the condition in a simple and clear way. Instead of offering only temporary solutions, she focuses on long-term treatment. I consulted her for dandruff issues, and I am very satisfied with the care I received.

Ms Alliya Butt

Speech Therapist

We have had a wonderful experience with Alliya. She has been incredibly supportive with our 3 year old daughter. We really appreciate the detailed feedback after each session, along with photos and videos, which keeps us informed and reassured. I highly recommend her.

Dr Ahmed Yahya Ahmed Shoeib

Ophthalmologist

I arrived on time and waited more than 30 minutes just to see the doctor. What made it even worse was that another patient who registered after me was allowed to enter and see the doctor before me. Waiting times and appointment order should be respected