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Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Cardiology, + 11 more

Dear Management Team, I am writing to formally express my disappointment regarding the experience my son and I had during our visit to Prime Medical last night. Upon arrival, we were waiting for more than 20 minutes for basic procedures such as checking blood pressure and other preliminary details. During this time, I was seated in the waiting area with my son. I observed the nursing staff engaged in personal conversations among themselves, while patients continued to wait. What was most concerning was that a family who arrived after us was allowed to enter directly before us. One of the nurses clearly saw that I had arrived earlier and was waiting for my turn, yet no action was taken. As a frequent patient of Prime Medical, I did not expect such rude and unprofessional behavior. Eventually, I tried to enter Dr. Geetika’s room when my turn should have come. However, a lady nurse stopped us very rudely and allowed another family to enter, stating they had an appointment. This entire situation was handled without proper communication or courtesy, which made the experience very unpleasant and stressful for me and my child. The only positive aspect of this visit, as always, was the behavior of Dr. Om Prakash. I truly admire his professionalism, dedication, and the care he provides. He consistently treats patients with respect and prescribes medication appropriately based on the health condition. His conduct reflects the standard of care I expect from Prime Medical. I humbly request the management to take this complaint seriously and address the behavior of the nursing staff, so that no other patient has to go through a similar experience in the future. Thank you for your time and attention to this matter. I hope appropriate action will be taken.

Saudi German Hospital Ajman

Cardiology, Ear, Nose & Throat (ENT), + 5 more

Writing this with a heart full of gratitude. From day one of my pregnancy, Dr. Aida Al Khatib has been nothing short of exceptional. She didn’t just listen — she truly heard me. Every concern, every fear, every tiny symptom… she took it all seriously. Tracked my progress. Tracked my baby’s progress. Calmed me when I spiraled. Reassured me when Google tried to scare me. And considering this was a high-risk pregnancy (gestational diabetes + high blood pressure + third C-section after a long gap), her care meant everything to me. She made sure I followed every precaution, every step, every check. Never rushed me. Never dismissed me. Always present. Always kind. I was TERRIFIED going into my third C-section. High risk. Long gap. So many what-ifs in my head. But Dr. Aida handled everything with such confidence, calm, and precision that it felt… safe. Controlled. Professional. Reassuring. Now, 10 days postpartum — Alhamdulillah — I feel like I’m already back on my feet. Energised. Strong. Almost like nothing even happened. That’s how clean, smooth, and well-managed everything was. Also a huge thank you to her wonderful assistant, Nurse Sheeja — the quiet superhero behind the scenes. Making sure all documents were ready, appointments smooth, and pregnant women (who already have zero patience left 😅) don’t have to wait long. If you’re pregnant and reading this — Dr. Aida is your person. Your safe space. Your calm in chaos. Your best decision during this beautiful yet overwhelming phase. I 100/100 recommend her. Truly. Forever grateful 🤍

Dr. Nourallah Kaddoura

Ophthalmologist

Je souhaite partager mon expérience avec le Dr Nourallah Kaddoura suite à l’opération LASIK de mon fils Mathys, 18 ans. La première tentative n’a malheureusement pas abouti car la machine ne parvenait pas à atteindre correctement son œil, ce qui est un cas extrêmement rare. Cependant, je tiens à souligner le grand professionnalisme du Dr Kaddoura : il a essayé plusieurs fois sans jamais s’acharner, et a préféré tout arrêter plutôt que de prendre le moindre risque. C’est une attitude rare et extrêmement rassurante. Il nous a ensuite donné rendez-vous une semaine plus tard, après avoir consulté toute son équipe afin de trouver une solution. Le technicien de la machine était présent pour effectuer des réglages spécifiques pour Mathys, et ce, le jour de la fête nationale. L’opération a été un succès. Ce niveau d’implication est tout simplement remarquable. Le Dr Kaddoura est un médecin très professionnel, humain et profondément investi. Il prend le temps d’expliquer, de rassurer, et inspire une grande confiance. On sent qu’il met réellement la sécurité et le bien-être de ses patients en priorité. Mathys est tellement heureux d’avoir fait cette opération. Il portait des lunettes depuis l’âge de 5 ans, avec une forte correction sur chaque œil, et ce changement a littéralement transformé son quotidien. Je recommande le Dr Kaddoura sans la moindre hésitation. Un immense merci à lui !

Dr. Hatem Dalati

ENT Surgeon

I cannot express how grateful I am to Dr.Hatem Dalati for the amazing experience and results of my revision rhinoplasty and deviated septum. From the very first consultation, he was extremely professional, kind, and genuinely caring. He took the time to listen to all my concerns and problems, explained every detail clearly, and made me feel completely comfortable and confident throughout the entire process. Dr. Hatem is not only an incredibly skilled surgeon, but also a very supportive and attentive doctor. He was always available to answer my questions and made sure I was well taken care of before and after the surgery. The results exceeded my expectations, I am now able to breathe perfectly, and my nose is very natural, balanced, and exactly what I hoped for. The operation was a complicated one as I required extra cartilage, the doctor handled it with exceptional skill and precision, making the outcome excellent. I would also like to sincerely express my thankfulness to Nurse Jessa who went above and beyond to accommodate me. She is caring, attentive, supportive and patient. Overall. I truly appreciate the doctors dedication, patience, and the effort he put into my case. I highly recommend Dr. Hatem Dalati to anyone considering any ENT operation, whether cosmetic or medical. Thank you so much for your outstanding work and care.

Prime Medical Center - Deira @Reef Mall

Cardiology, Dentistry, + 18 more

I would like mentioned Jonalyn Isidro name who was at the reception and was super professional and helped me to see the doctor . I have called over the phone today at 2:41 pm and it was told to me that doctor slot is available however my insurance not covered. When I check with insurance , it was covered . I went to the reef mall branch and I discovered that my insurance is covered however there is no slot for me to see the doctor. There is only option for walk-in . When I complained and Jonalyn Isidro found out that it was the customer care ( call center ) mistake. She politely given me a solution to come at 5 pm and she will do her best to assist me to see the doctor as I have severe migraine. I really appreciate this kind of professional approach by her and assist me . Doctor also was very helpful, and assisted me in a best way possible . I will be coming for the further medical assistance after the insurance approval and test for tomorrow Thanks Jonalyn Isidro !!!

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

I would like to express my sincere gratitude to Dr Parul Dixit for the outstanding care I received. From the moment I met her, I was struck by how polite and professional she is. She took the time to answer all my questions thoroughly and made me feel completely at ease throughout the entire process. The experience of being seen was seamless and efficient. Dr Dixit recently removed cysts from my hand and pubic bone, and I was truly impressed by her surgical skills—especially how expertly she stitched up my hand afterwards. I can honestly say she is one of the best doctors I have ever met. Thank you, Dr Dixit, for your excellent care and kindness. Her assistant who also very welcoming and helped with my care also.

Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

While the staff were helpful and professional, my experience with the GP, Dr. Nilesh Trivedi, was disappointing. This is the second time I have had a similar experience with him. He appeared disinterested and unengaged, and his responses were vague and very close ended. I repeatedly had to ask the same questions to get any clarity, which left me feeling confused and unheard rather than reassured. As a patient, I expect clear communication and attentiveness, especially during a medical consultation. Unfortunately, this was lacking, and it negatively impacted my overall experience. I wanted to share this feedback honestly, as it has now happened more than once.

Dr. Mandeep Lamba

Ophthalmologist

I would like to express my sincere gratitude to Dr. Mandeep Lamba for the exceptional care I received during my recent cataract surgery. The entire experience was smooth, reassuring, and handled with remarkable professionalism. Dr. Lamba explained every step clearly, answered my questions with patience, and made me feel completely at ease throughout the process. The surgery went extremely well, and I’m truly grateful for the skill and expertise that contributed to such a positive outcome. Please extend my thanks to the entire team who supported my care. Their kindness and efficiency made a significant difference

Dr. Richard Baker

Plastic Surgeon

The best doctor in my surgery this isnt my first surgery i had one in my other finger with another doctor but this doctor made the surgery go very smoothly after a little long short period while I could actually bend my fingers unlike the other doctor I couldn’t very easily. It was the most amazing procedure I have ever done without any complaints. The doctor is very good at what he specialize in and this surgery was actually great. I did not suffer any negative effects and all I wanna say is this is the best doctor ever and I appreciate his work and thank you so much doctor.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

Dr. Maria Sagun is my Physician for at least 5 years and during this period she has consistent shown true and sincere care to her patient. Her support staff have also consistently shown patient care and very accommodative. My emergency case (severe or acute allergy due to food allergy) yesterday provides as one of the strong dedication and passion of Dr. Maria Sagun on helping and ensuring her patient received an utmost care and appropriate medical steps. Thank you very much Dr. Maria and staff for unwavering care and demonstrations of utmost service to your patients.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

After seeing the blood test results , doctor informed its mild infection whereas my son developed fever and ear pain. Cough increased. When I call the doctor through call center, Doctor informed me directly that he will prescribe Anti biotic since the fever and ear pain persists. But he didn't prescribe and I was not informed also. One day before only Doctor should have prescribed Anti biotic. We visited another doctor and got it. And my son couldn't attend school for 4 days and he was crying over ear pain. That gave us trouble.

Prime Hospital Garhoud

Clinical Pathology, Dentistry, + 19 more

The doctors who assisted me during my surgery were very professional. From the beginning up to now, I feel like they treated me as part of their family, not just as a patient. That’s why I felt comfortable and confident that I was in good and safe hands. Thank you to my surgeon, Dr. Verushka, and her team. Even if our families cannot take care of us because they are far away, at Prime Hospital they will take care of you so you won’t feel the loneliness of being away from your family, who should have been by your side.

Dr. Aiat Saleh Chehadeh

Ophthalmologist

I saw Dr. Aiat three weeks ago for a recurring eye infection following an injury. After multiple ophthalmic visits elsewhere, what truly stood out was her exceptional attention to detail. She took the time to review my full medical history, medications, and lifestyle before tailoring both a short- and long-term treatment plan. I also appreciated being able to reach out post-appointment with follow-up questions. Her professionalism and patient-centered approach made a real difference.

Dr Vidya Sundaramurthi

Dermatologist

During my emergency case (severe or acute food allergy) on 19th January 2026, Dr. Vidya provided an utmost care while treating my case. She even visited me twice in room while the antihistamine shot was being administered and ensured that I understand all her instructions. Her support staff was also highly accommodative and also exhibits high patient care. Thank you very much Dr. Vidya for the passion you showed me while under your care and utmost service to your patients.

Dr. Shridhar Munje

Dentist

I had a great experience with Dr. Shridhar Munje. He was very professional, patient, and took the time to listen carefully to all my concerns. He explained the diagnosis and treatment clearly, which made me feel comfortable and confident. The clinic was well organized and the staff was polite and helpful. I truly appreciate his care and would highly recommend him to anyone looking for a knowledgeable and compassionate doctor.

Dr. Salah Al Kharraz

Dermatologist

Very good experience overall. The customer service was excellent: friendly, professional, and efficient. Dr. Salah was attentive and clear in his explanations. To improve, the clinic could enhance follow-up and make the appointment process even smoother. I would definitely recommend Salah’s Dermatology.