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Prime Medical Center Al Nahda

Cardiology, Dermatology, + 6 more

Dear Team, I have been a patient at your hospital and both of my pregnancies have been managed under your care under the observation of Dr. Meenu Mathur. My first pregnancy was managed by Dr. Meenu Mathur without any concerns, and my second pregnancy was also under her care at Al Nahda, Sharjah. At 38 weeks of pregnancy, with an expected due date of 17 June, I attended my scheduled appointment with Dr. Meenu Mathur on 4 June. A CTG was performed, and I was informed that the baby was doing well. However, on 5 June, I noticed reduced fetal movements from the morning onward. As a mother caring for a one-and-a-half-year-old child and being alone at home while my husband was on duty, I faced difficulty reaching medical care immediately. Since I live in Sharjah and the hospital is located in Dubai, arranging transportation took some time. Concerned about the reduced fetal movements, I visited your Al Nahda, Sharjah clinic on the evening of 5 June. I attempted to book an appointment through the application, but it was not functioning at that time. As Dr. Meenu Mathur was off that day, I attended as a walk-in emergency patient seeking assistance under Dr. Manar Hajali. Initially, I was informed by Ms. Nisha from the nursing staff (working under Dr. Meenu Mathur) that there were four patients waiting and that I would need to wait for my turn, which I was fully prepared to do. However, within a minute, I was informed that the doctor would not see me and that I should proceed directly to the hospital. I explained my situation to Ms. Nisha, including my concern regarding reduced fetal movements, the fact that I was alone, and the distance I still needed to travel to the hospital. I specifically requested that someone simply check the baby’s heartbeat to provide reassurance while I made my way to the hospital. At that point, I was informed that there were other patients waiting and that another patient at 41 hweeks of pregnancy was considered a higher emergency priority than my case. My request was declined. Despite this being a brief and basic assessment that could potentially have been completed within a minute, neither the nursing staff nor Dr. Manar assessed me or performed even a fetal heartbeat check. When I eventually arrived at the hospital and explained the incident, the nursing staff there expressed concern and advised that, at a minimum, the baby’s heartbeat should have been checked before directing me elsewhere. Thankfully, my baby was delivered safely the following day. While I am grateful that the outcome was ultimately positive, I remain deeply concerned by the experience I had at the clinic. A woman at 38 weeks of pregnancy reporting reduced or absent fetal movements should, in my understanding, be treated as an urgent case regardless of physician assignment or patient queue volume. At the very least, a basic assessment or fetal heartbeat check should have been performed before redirecting me. Following this incident, I escalated my concern through the appropriate channel and met with Mr. Faisel (PRO/Admin) at Prime Clinic, Al Nahda, Sharjah on 13 June. I explained the entire sequence of events and requested that the matter be investigated. Mr. Faisel requested one day to review the incident. On 14 June, I received a follow-up call. During this discussion, I was informed that my visit occurred on a Friday and that there had been a shortage of doctors on that day. I was also informed that I had crossed my expected labour date. However, this information was factually incorrect, as my due date was 17 June and I attended the clinic on 5 June, which was prior to the due date. Additionally, I was informed that the doctor’s decision to redirect me to the hospital was made for the betterment of the patient. While I understand and respect clinical judgement, I respectfully disagree with the handling of my case. My concern is not that I was advised to proceed to the hospital, but rather that no immediate assessment or reassurance was provided despite reporting reduced fetal movements and specifically requesting a fetal heartbeat check. I was distressed, alone, and concerned for my unborn baby. Being told that another patient was “more emergency” than my case without any assessment felt dismissive and inappropriate. Emergency presentations should be assessed individually based on clinical need rather than queue status, physician assignment, or staffing shortages. I also do not believe that shortage of doctors or the fact that it was a Friday should justify the refusal to perform even a basic assessment before directing a pregnant patient elsewhere. I believe this situation represents a serious lapse in patient care and raises concerns regarding how emergency presentations are handled within the clinic. No other pregnant patient should have to experience a similar situation during such a vulnerable stage of pregnancy. I would appreciate a formal review of this incident and an explanation of the clinic’s policy regarding the management of pregnant patients presenting with reduced or absent fetal movements. I look forward to your response. Yours sincerely, Jisha J.

My London Skin Clinic - DIFC

Cosmetic (Aesthetic) Medicine, Dentistry, + 1 more

I honestly cannot thank Dr. Sarah and the team at My London Skin Clinic enough for what they have done for me. When I first came for a consultation, I had severe spacing and flaring of my teeth. I had seen several dentists before, and many of them either told me my case was too difficult or advised against treatment altogether. After years of feeling self-conscious about my smile, I had almost given up hope of ever fixing it. From the very beginning, Dr. Sarah was different. She took the time to listen, carefully assess my case, and explain a treatment plan that gave me confidence for the first time. She never made unrealistic promises, but she reassured me that with patience and commitment, we could achieve a great result. The journey took almost two years with aligners, and while it required patience, every step was worth it. Throughout the process, Dr. Sarah and her team were incredibly supportive, professional, and attentive. Today, I can proudly say that the results have exceeded all my expectations. My teeth are now beautifully aligned, the spacing has been closed, and the flaring has been corrected. The transformation has not only changed my smile but also my confidence and quality of life. My work involves constant interaction and communication with people, and I now smile, speak, and present myself with confidence that I never had before. Friends, family, and colleagues have all noticed the difference. What amazes me most is that there are still a few final cosmetic touches to be done on some chipped teeth, yet the result already looks incredible. I never imagined my smile could look this good. Thank you, Dr. Sarah, for believing in my case when others didn't, and for helping me achieve a smile that is even better than I dreamed possible. I would highly recommend My London Skin Clinic to anyone looking for exceptional dental care and life-changing results.

Dr Nafash Anne Marie

Dentist

Anne-Marie s’est occupée de mes deux enfants à notre arrivée à Dubaï. Elle a pris en charge leur traitement orthodontique de manière irréprochable. Pendant ces 18 mois d’appareillage, les enfants ont été suivis en toute confiance, dans une ambiance chaleureuse et bienveillante. À plusieurs reprises, nous avons contacté Anne-Marie pour différentes raisons, et elle a toujours été disponible immediatemment. De mon côté, je viens de terminer un traitement par gouttières de 10 mois, qui s’est parfaitement déroulé. Je suis extrêmement satisfaite du résultat et de la qualité de son travail. C’est, selon moi, la meilleure orthodontiste de Dubaï ! Je la recommande ici comme je l’ai déjà recommandée à tout mon entourage. Encore un immense merci à elle 💕 ————————- Anne-Marie took care of my two children when we arrived in Dubai. She managed their orthodontic treatment flawlessly. Throughout the 18 months they wore braces, they were cared for with complete confidence in a warm and supportive environment. On several occasions, we contacted Anne-Marie for different reasons, and she was always immediately available. As for me, I have just completed a 10-month aligner treatment, which went perfectly. I am extremely satisfied with the results and the quality of her work. In my opinion, she is the best orthodontist in Dubai! I highly recommend her, just as I have already recommended her to all my family and friends. A huge thank you to her once again 💕

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

I would like to express my heartfelt gratitude to Dr. Khaldoon Aboo Dhaka and Nurse Ms. Sagri for the exceptional care and support they provided to my wife throughout her treatment journey. We went through a very difficult and stressful period, dealing with ongoing respiratory issues, multiple investigations, surgery, and uncertainty about the diagnosis. From the very beginning, Dr. Khaldoon demonstrated outstanding professionalism, expertise, and compassion. He carefully guided us through every step, explained the findings in detail, and ensured that we felt supported and reassured throughout the process. A special thanks to Nurse Ms. Sagri for her kindness, patience, and caring attitude. Her support and encouragement made a significant difference during our hospital visits and recovery period. She consistently treated us with warmth and genuine concern, which we deeply appreciated. Thanks to the dedication of Dr. Khaldoon and his team, the underlying cause was identified and treated, and my wife is now recovering well. We are truly grateful for the excellent medical care, empathy, and commitment we received. May God bless Dr. Khaldoon Aboo Dhaka, Ms. Sagri, and the entire team with good health, happiness, and continued success. We highly recommend them to anyone seeking exceptional medical care and compassionate treatment.

Dr Farid Fakhry Farid

ENT Surgeon

I previously underwent endoscopic sinus surgery, septoplasty, and turbinate reduction performed by Dr. Farid Farid, ENT Specialist, and I couldn’t be more satisfied with the outcome. The surgery was an incredible success, completely painless, and I did not even need to take a single pain relief tablet after the operation. More recently, my daughter also had ear surgery with Dr. Farid, and I was truly impressed by the way he handled everything. She was very happy, calm, and not afraid at all because Dr. Farid took the time to explain every step to her in a clear and reassuring way. This made a big difference and gave us great comfort as a family. The hospital provided a 5-star experience, with exceptional facilities and a highly professional team. The nurses were attentive, caring, and supportive throughout the entire stay. Dr. Farid’s expertise, skill, and kind approach made all the difference. I highly recommend him to anyone considering similar ENT procedures. Thank you, Dr. Farid, for your outstanding care and for making the entire experience seamless, reassuring, and pain-free.

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

Prime hospital doctors and nurses are very helpful and the turnover time for me being a breast cancer and spine tumour surgery patient in recovery - absolutely amazing! Very helpful admin. Staff. The physiotherapy team in Prime Clinic Barsha are amazing too and helped me all again after spine surgery! God bless them all. The only complaint I have is the coordination between the Prime hospital insurance team and the Insurance companies of the patients. I have had to follow up on pending claims every week since April and that’s very stressful for a patient in recovery and undergoing treatment like myself. I shouldn’t have to follow up on claims every Friday when my chemo is on Saturday. There should be better coordination and communication between them so us patients can be stress free and focus on healing and not drown in anxiety for claims. Other than that, god bless all the personnel who looked after me since November 2025. Thank you for everything 🙏🏻

Gargash Hospital

Anaesthetics, Cardiology, + 13 more

My overall experience with the hospital during delivery was good, and I am grateful for the safe arrival of my baby. However, there are several areas that need improvement, particularly regarding nursing care. In the delivery room, the nurse inserted IV cannula incorrectly, which resulted in significant bruising and pain in my arm that lasted for weeks. Despite my repeated requests to have it checked or removed, my concerns were not addressed. I was also uncomfortable with the nurse trying to push on my stomach during labor. After delivery, I was surprised that no one came to provide guidance on newborn care, feeding, or basic postpartum instructions. In my experience, many hospitals offer support and education for new parents during this important time. While the overall medical care was satisfactory, I believe improvements in nursing practices, patient communication, and postpartum education would greatly enhance the patient experience.

Delta Plus Clinics

Cosmetic (Aesthetic) Medicine, Dentistry, + 1 more

I had an outstanding experience at Delta Plus Clinics. The professionalism, expertise, and level of care provided by the entire team were truly exceptional. The doctors are highly knowledgeable, attentive, and genuinely committed to their patients’ well-being. Their physiotherapy and rehabilitation services are among the best I have experienced. The treatment plan was carefully tailored to my condition, and I noticed significant improvement in a short period of time. The staff were friendly, supportive, and always made me feel comfortable throughout the process. The clinic is modern, clean, and well-organized, with excellent facilities and top-quality equipment. I highly recommend Delta Plus Clinics to anyone looking for expert medical care, physiotherapy, and rehabilitation services. Truly one of the best clinics with some of the finest doctors and specialists. Thank you for the exceptional care and support.

Allied Medical Centre

Endocrinology and Diabetes, Imaging (Scans), + 16 more

I have an appointment for my Chest Xray. The reception staff (Male) greeted me very well. But, the most amazing experience I had was with Ms. LIZEL (Radiographer/Xray Staff) who accommodated me like I was a very important person in the room. She called my name with a sweet smile and assisted me all throughout my XRAY. She made me feel like she's there for me not just to take imaging of my chest but as a family who truly cares for her patient. My anxiousness was replaced with comfort and relaxation. She is very nice staff that made me want to come back again even if I had no sickness. I hope this letter find its way to the MANAGEMENT. SHE DESERVES WHATEVER PROMOTION OR ANY REWARD A NICE STAFF LIKE HER. Truly, this is not only my satisfaction, I can assure other patients commended her already before me. Thank you, AMC and to Ms. Lizel. What an amazing journey I had in a single amount of time.

Prime Medical Center - Motor City

Orthopaedic Surgery, Cardiology, + 6 more

I like to share and escalate this as I have been visiting the branch from last 9-10 years. Everything was fine but we observed from last year that there are lot of air freshners added to the place which are so strong that it is most of the time hard to bear it. I request to close those all air freshers so people can have normal air to breathe. I was there for my one kids normal check up appointment and when we landed at pharmacy, to my surprise there was also a lot of air freshner that didn't cause irritation to me but also my other kid who stayed with me at pharmacy start complaining soar throat. Requesting the concern team to get rid of those air fresheres removed as soon as possible. I heard other visitors complaining about same and you can check with the staff as well to confirm how many visitors request them to turn off those air freshners. Thank you for your understanding.

Dr. Sanjay Kumar Jyothish

Dentist

This is for my daughter she is 12 yr old her braces journey starts 6 month back and from day 1 my every visit with doctor is stress free visit, he makes patient very comfortable and doctor explain each n every small thing in easy way,any questions n queries been answered in detailed way too.now my trust in Doctor is 100% .10/10 to his staff as well very polite n soft spoken.thank you doctor for making my daughter's journey so smooth.

Mennatalla Ghazaly

Physiotherapist

I had severe pain in my right arm since long time ago. I was not able to move it. The pain travelled all the way down till fingers and my hand went numb. Then I came to know about Dr Menna. She is a wonderful doctor. On my first visit I could feel the difference in my pain. Her line of treatment is very helpful. I would definitely recommend her.

Dr Diljeet Kaur Gahir

Ophthalmologist

She is a very hands on doctor who genuinely cares for her patients. She closely monitors my condition after the surgery and makes sure that my recovery is progressing well every step of the way. She takes the time to answer questions, explain things clearly and address any concerns, which gives me a great sense of comfort and reassurance.

Dr Mariyam Shakeel Ahmed

Obstetrician & Gynaecologist

I want to sincerely thank Dr. MARIYAM for her patience and professionalism during my prenatal check up ,during my delivery until my postnatal check up. I am so grateful for her excellent care and kindness. Highly recommended👍

Very good Dr, i came to her with a severe dryness in my skin, she explained very well and started the procedure, the results showed up immediately, i was getting compliments from all my friends, definitely recommend

Dr. Pavithra V Reddy

Internal Medicine Doctor

I highly recommend Dr. Pavithra. I have only been her patient for a few months yet she has made a huge impact in my health. She is both professional and very positive and really cares about her patients genuinely.