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Prime Medical Centre Barsha Heights

Obstetrics & Gynaecology, Cardiology, + 8 more

Date: October 6, Tuesday, 11:20 - 11:40am I would like to formally raise a concern regarding my experience at your facility today. I arrived at the facility with my laboratory request already pre-approved. Upon arrival, the reception staff took my details and I waited for approximately 15 minutes. As there was no update or indication that my request was being processed, I approached the reception desk again to follow up. The staff member informed me that she was still checking my file. I explained that my laboratory procedures had already been pre-approved and asked what specifically still needed to be checked. It was only at this point that she appeared to begin reviewing my records. Approximately five minutes later, I was finally endorsed to the cashier for the next step. This is not my first time having laboratory procedures done at this facility, so I am familiar with the usual process and the expected turnaround time for these procedures. My concern is not simply the waiting time, but the lack of transparency regarding what was actually happening during that time. When I went back to ask for an explanation, the staff member stated that she had two existing patients to attend to. I understand that staff may have multiple patients to handle at the same time. However, if that was the reason for the delay, it would have been more appropriate to communicate this honestly rather than tell me that my records were being checked when they apparently were not yet being processed. Furthermore, during our conversation, the staff member spoke to me in a raised and rude tone. I believe that regardless of how busy the facility may be, patients should be treated with professionalism and courtesy. The delay was also particularly concerning because laboratory procedures may require fasting. The fasting period is time-sensitive, and unnecessary delays in processing can potentially cause a patient to exceed the required fasting window and consequently affect the ability to proceed with the laboratory procedure. In my case, this information was not asked or considered during the initial processing, which could have resulted in me missing the appropriate fasting period. I would also like to raise a separate concern regarding the staff member handling the parking pass. The gentleman wearing an orange vest, who was seated in the corner, asked for my parking details in what I found to be a rude and dismissive manner. He did not look at me while speaking and, after I provided my plate number, responded with an unprofessional "yeah" without clearly confirming whether the information had been received or properly recorded. His overall manner of communication was not appropriate for a patient-facing role. I understand that staff members can be busy and that there may be operational challenges behind the scenes. However, patients should still be provided with clear communication, reasonable consideration for time-sensitive procedures such as fasting laboratory tests, and professional and respectful treatment. I am raising this concern not simply because of the delay, but because of the combination of the delay, lack of transparency, and manner in which the situation was handled. I hope management can review this incident and address it appropriately with the concerned staff members to prevent similar experiences for other patients. I would appreciate an explanation regarding what caused the delay and what measures will be taken to ensure that patients are properly informed and treated professionally moving forward. Thank you for your attention to this matter.

Dr. Natalia Snigireva

Obstetrician & Gynaecologist

I have been with Dr. Natalia Snegireva for many years, and I feel very lucky to have found a doctor I can trust so completely. She is incredibly professional and thorough, but at the same time very warm, kind, and caring. She pays attention to every detail, never rushes through an appointment, and never recommends unnecessary tests or treatments. I always feel that her advice is thoughtful and based on what I truly need. One of the things I appreciate most is how much she explains and educates. She always gives feedback, talks me through my results, explains what they mean, and makes sure I understand what is happening with my body. I never leave with unanswered questions or uncertainty. I first came to Dr. Snegireva when I started noticing the first signs of perimenopause, so in a way, we have been going through this journey together. Thanks to her, I have learned so much about my body and how to support myself through these changes. She has helped me manage difficult symptoms and understand what I can do to protect my health, energy, and quality of life for the years ahead. For me, she is much more than a doctor I visit for check-ups. She is someone I genuinely trust, someone who listens, cares, and is always there when I need guidance or reassurance. I am deeply grateful for all these years of care and support. Having a doctor like Dr. Snegireva makes such a difference, and I would recommend her wholeheartedly.

Elemental Day Surgical Center

Cosmetic (Aesthetic) Medicine, Dentistry, + 5 more

Да 😄 Здесь Doctify снова просит написать ещё один отзыв, уже общий — про сам Elemental Day Surgical Center, а не только про доктора. Можно написать немного иначе, чтобы отзывы не дублировались: I had a really positive experience at Elemental Day Surgical Center. From the moment I arrived, everything was very well organized and the team was welcoming, attentive and professional. I had my treatments with Dr. Akshatha (Disha) Dinakar, including dissolving previous lip filler due to some unevenness and lumps, as well as Botox for the upper third of my face. I was honestly surprised by how comfortable everything was — both procedures were completely painless. Dr. Disha was extremely gentle and professional. She explained every step clearly, answered all my questions and made sure I understood what she was doing and what results to expect. I especially appreciated that I never felt rushed or pressured into any additional treatments. Overall, I felt very comfortable and well taken care of throughout my visit. I’m really happy that I chose Dr. Disha and Elemental Day Surgical Center, and I will definitely be coming back for my future treatments. Highly recommended! ❤️

Prime Hospital Garhoud

Ear, Nose & Throat (ENT), Obstetrics & Gynaecology, + 19 more

I am truly impressed by Dr. Gaurav Diddi's expertise and professionalism. His extensive knowledge and experience are evident in the way he approaches patient care. He takes the time to listen patiently and carefully to every concern, ensuring that patients feel heard, valued, and reassured. One of Dr. Gaurav Diddi's greatest qualities is his ability to create a sense of comfort and trust. Speaking with him feels like receiving half the treatment itself, as his calm demeanor and thoughtful explanations immediately ease anxiety and build confidence. In addition to his professional excellence, he is humble, kind, compassionate, and genuinely caring toward his patients. He treats everyone with respect and dignity, making a difficult medical experience much more comfortable. Without any doubt, Dr. Jamil Ahmed is a tremendous asset to Prime Hospital. His dedication to patient care, exceptional medical expertise, and compassionate approach reflect the highest standards of the medical profession. I am sincerely grateful for the care and support I received under his guidance.

Dr Wasi Mirza

Family Doctor, General Medicine Specialist, + 1 more

Having trusted Dr. Wasi Mirza with my family’s health for over four years, I can say without hesitation that he is the exact definition of what a family medicine specialist should be. Dr. Wasi’s diagnostic approach and attention to detail are exceptional. He never treats just the symptoms; he provides a clear, proactive treatment path and always concludes our visits with his signature "plan of action"—giving us total clarity and confidence on what comes next. If a issue requires specialized care, his referrals are always precise and timely. What truly sets him apart is his genuine dedication to recovery. His follow-ups show a level of commitment that is rare today. In all these years, I have never seen him rushed, in a bad mood, or irritated. His welcoming smile instantly puts you at ease, and he truly practices medicine as a noble service rather than a business. If you are looking for a doctor in Dubai who truly cares, listens, and delivers world-class care, Dr. Wasi Mirza at Prime Medical Center is outstanding.

Prime Medical Center Nad al Hamar

General Practice, Obstetrics & Gynaecology, + 2 more

من خلال تجربتي مع عيادة برايم – فرع ند الحمر، أستطيع أن أقول بكل صدق إنها من أفضل فروع برايم التي زرتها، وبالنسبة لي هي الفرع الأول والمفضل لدي. الطاقم الطبي والإداري على مستوى عالٍ جدًا من الرقي والاحترافية والاهتمام. أشعر دائمًا بأن صحتي وراحتي أولوية لديهم، والدكاترة يتابعون حالتي ويهتمون بأدق التفاصيل من الألف إلى الياء. وأخص بالشكر الدكتورة عفراء، والدكتور شكيل، والدكتور نبيل، كما أتقدم بالشكر لجميع الأطباء والممرضين والموظفين دون استثناء على حسن تعاملهم واهتمامهم الدائم. بالنسبة لي، عيادة برايم – فرع ند الحمر أصبحت بمثابة بيتي الثاني، وهذا الشعور لم يأتِ إلا من الثقة والاهتمام والرعاية التي وجدتها منهم في كل زيارة. كل الشكر والتقدير لجميع الموظفين والكادر الطبي على جهودهم الرائعة، وأتمنى لهم دائمًا المزيد من النجاح والتميز. شكرًا جزيلًا لكم. حليمة

Dr Luciano Tracia

Plastic Surgeon

Dr. Luciano is truly wonderful. I contacted him for a second opinion regarding the surgery to remove wider margins after a melanoma, and from the very first moment, he made me feel reassured and completely confident in his care. He took the time to explain everything clearly, from the procedure itself to the treatment and aftercare, always with incredible kindness, patience, and empathy. He also managed to leave me with a very minimal scar compared to what I had initially been told I would need, which I am extremely grateful for. He is an outstanding professional, but also a genuinely kind and caring person — something that means so much when you are going through a difficult and frightening time. I couldn’t recommend Dr. Luciano more highly.

Dr Jeevarathinam Joel Rathna Kumar

General Practitioner

I would like to express my sincere appreciation to Dr. Joel for the excellent care and treatment he provided. He was very kind, patient, and professional throughout my consultation. He took the time to listen to my concerns, explain everything clearly, and made me feel comfortable and well cared for. I truly appreciate his dedication and the way he treated me with respect and genuine concern. I am very grateful to have been under his care, and I highly recommend Dr. Joel to anyone looking for a compassionate and knowledgeable doctor. Thank you, Dr. Joel, for your excellent service and for making my experience a positive one. It is greatly appreciated!

Dr. Waleed Alomar

Psychiatrist

I have been under de Waleed’s care for almost a year, and seeking treatment with him has been one of the best decisions I have made. His support and treatment have helped me navigate significant life changes and have made a positive difference in my overall well being. For the past six months, I have also been receiving treatment for ADHD and binge eating disorder. During this time, I have successfully lost 30 kg, something I had struggled to achieve even after undergoing weight loss surgery. I am genuinely grateful for the progress I have made under his care and would highly recommend him to anyone seeking professional psychiatric treatment.

Advanced Care Oncology Center

Imaging (Scans), Oncology

Miss Edith from the reception is Very supportive and so nice from the beginning of my treatment until now, although most of them are very welcoming and very nice also. She’s the best. My Doctor and nurses from chemo and radiation are awesome and so we kind hearted. I love ACOC. I wish them continue there warmth attitude to the patients as always, that’s how we get better while treatment. Shout out to Miss Jacky always bringing me the best food always. I ove them. It’s a good thing to end the treatment and to recover but sad to not see them so often as I get my treatment everyday. Fighting ACOC team.

Belief Shaping Therapies

Behavioural Therapy, Language Therapy, + 4 more

My child was referred from school, she was not able to write properly, everything in spellings were a big concern and even completing simple tasks in time was a big challenge. I then brought in my 12 year old daughter to Belief Shaping Therapies for a Comprehensive Psycho-educational assessment. Everything, I mean everything from the initial consultation to the assessment to the report discussion was very streamlined- and the Psychologist explained in detail and what were the next steps. I would highly recommend any parent who is thinking to go, to just go for it and trust the therapists over there.

Dr Diljeet Kaur Gahir

Ophthalmologist

I have been consulting with Dr. Diljeet Kaur Gahir for the past 5 years, and I can confidently say that she is an amazing eye specialist. She is extremely polite, understanding, and knowledgeable. What I appreciate most is her excellent communication—she takes the time to explain everything clearly and makes sure the patient fully understands the diagnosis and treatment. Her professionalism, patience, and genuine care for her patients make her truly exceptional. I highly recommend Dr. Diljeet Kaur Gahir to anyone looking for a highly skilled and compassionate eye specialist.

MEDPALM CLINIC

Obstetrics & Gynaecology, Cardiology, + 9 more

I had a very positive experience at Medpalm Clinic. From the moment I arrived, the staff were friendly, professional, and welcoming. The clinic is clean, modern, and has a comfortable atmosphere. I especially appreciated the organization and the attentive attitude of the staff. Everything was explained clearly, and I felt that my concerns were taken seriously. The overall experience was smooth and reassuring. I would definitely recommend Medpalm Clinic to anyone looking for professional medical care in a comfortable and welcoming environment.

Prime Medical Centre - Burjuman Mall

Obstetrics & Gynaecology, Ear, Nose & Throat (ENT), + 6 more

I’m really happy with my experience with Dr. Swathi at Prime Medical Center. She is such a kind, caring, and approachable doctor. She listens patiently to my concerns, explains everything clearly, and makes me feel comfortable and reassured throughout the consultation. I truly appreciate the care and attention she gives to her patients. Thank you, Dr. Swathi, for your kindness and excellent care. I’m very happy to have found such a wonderful dermatologist and would definitely recommend her to others.

Dr. Arash Khozaei

Orthopaedic Surgeon

⭐⭐⭐⭐⭐ Excellent doctor and an amazing experience. He listened to my concerns carefully, explained everything clearly, and provided very effective treatment. I am feeling much better now. Thank you, Doctor, for your kindness, care, and excellent treatment. Truly appreciated and highly recommended! ❤️🙏

Dr Mohammed Yaseen Hachim

Orthopaedic Surgeon

Excellent doctor! Dr. Mohammed Yaseen is very professional, knowledgeable, and caring. He listens carefully, explains everything clearly, and makes you feel comfortable and confident. Truly one of the best orthopedic doctors. Highly recommended! ⭐⭐⭐⭐⭐