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Prime Medical Centre Barsha Heights

Obstetrics & Gynaecology, Cardiology, + 8 more

Date: October 6, Tuesday, 11:20 - 11:40am I would like to formally raise a concern regarding my experience at your facility today. I arrived at the facility with my laboratory request already pre-approved. Upon arrival, the reception staff took my details and I waited for approximately 15 minutes. As there was no update or indication that my request was being processed, I approached the reception desk again to follow up. The staff member informed me that she was still checking my file. I explained that my laboratory procedures had already been pre-approved and asked what specifically still needed to be checked. It was only at this point that she appeared to begin reviewing my records. Approximately five minutes later, I was finally endorsed to the cashier for the next step. This is not my first time having laboratory procedures done at this facility, so I am familiar with the usual process and the expected turnaround time for these procedures. My concern is not simply the waiting time, but the lack of transparency regarding what was actually happening during that time. When I went back to ask for an explanation, the staff member stated that she had two existing patients to attend to. I understand that staff may have multiple patients to handle at the same time. However, if that was the reason for the delay, it would have been more appropriate to communicate this honestly rather than tell me that my records were being checked when they apparently were not yet being processed. Furthermore, during our conversation, the staff member spoke to me in a raised and rude tone. I believe that regardless of how busy the facility may be, patients should be treated with professionalism and courtesy. The delay was also particularly concerning because laboratory procedures may require fasting. The fasting period is time-sensitive, and unnecessary delays in processing can potentially cause a patient to exceed the required fasting window and consequently affect the ability to proceed with the laboratory procedure. In my case, this information was not asked or considered during the initial processing, which could have resulted in me missing the appropriate fasting period. I would also like to raise a separate concern regarding the staff member handling the parking pass. The gentleman wearing an orange vest, who was seated in the corner, asked for my parking details in what I found to be a rude and dismissive manner. He did not look at me while speaking and, after I provided my plate number, responded with an unprofessional "yeah" without clearly confirming whether the information had been received or properly recorded. His overall manner of communication was not appropriate for a patient-facing role. I understand that staff members can be busy and that there may be operational challenges behind the scenes. However, patients should still be provided with clear communication, reasonable consideration for time-sensitive procedures such as fasting laboratory tests, and professional and respectful treatment. I am raising this concern not simply because of the delay, but because of the combination of the delay, lack of transparency, and manner in which the situation was handled. I hope management can review this incident and address it appropriately with the concerned staff members to prevent similar experiences for other patients. I would appreciate an explanation regarding what caused the delay and what measures will be taken to ensure that patients are properly informed and treated professionally moving forward. Thank you for your attention to this matter.

Allied Medical Centre

Endocrinology and Diabetes, Imaging (Scans), + 16 more

I visited Allied Medical Center for coronary CT angiography, a calcium score and HeartFlow analysis. Before the appointment, Anju made sure I had clear instructions and helped get my many questions answered. Dr Rami even called me personally to work through my rather extensive list. He was hands-on throughout the visit, directing the scans and making sure the images were right. He explained that by adjusting the scanner settings, he had reduced my estimated radiation exposure by around 30–40%. The centre is modern and impressively equipped: its on-site display describes the 512-slice AI CT scanner as the first of its kind in the UAE, and Allied also has 3T MRI and DEXA facilities. Then Dr Rami did something I never expected. He spoke with a HeartFlow doctor in California and arranged an AI plaque analysis for me at no charge, saving me AED 3,500. We also had my wife’s coronary calcium score done during the same visit. Hers was zero, which made her very happy indeed. The turnaround was remarkable. That evening I had my Allied CT report and calcium score, along with the HeartFlow FFR-CT and AI plaque analysis. Dr Rami was still answering my detailed WhatsApp questions at 10:30 pm and sent me both HeartFlow reports. I had more questions overnight; I received thorough answers before 9:00 am the next morning. I am a stage IV head-and-neck cancer survivor, now three and a half years with no evidence of disease. Over the past four years I have met many excellent doctors and specialists, but I have never experienced this combination of personal attention, depth and speed. The plaque analysis gives my cardiac team a detailed baseline to work from, and that could make a real difference to my future care. I would like Dr Rami on my long-term medical team. He, Anju and everyone at Allied delivered a truly personalised, first-class service. I recommend them wholeheartedly—sorry, I couldn’t resist the pun. Dr Rami, I’m now your biggest fan.

Prime Medical Center Jumeirah

Obstetrics & Gynaecology, Cardiology, + 6 more

My husband was very unwell with influenza, and we arrived at the hospital at 7:55 AM to see Dr. Saima Khan. At the time, there were no patients waiting, so I asked reception if both my husband and I could be seen as soon as possible, given his condition. However, the nurse informed us that an 8:00 AM appointment had arrived and that patient would be seen first. We continued waiting until 8:30 AM, during which time my husband’s condition worsened. Dr. Sally, whom my husband had previously seen and had a very positive experience with, was available, so we requested to switch his appointment to her rather than wait any longer. When it was finally my turn, at approximately 8:45 AM, the nurse informed me that another patient with an 8:40 AM appointment had arrived and would be seen before me because she had a high fever. This was extremely frustrating, as I had already been waiting nearly 50 minutes, despite arriving early and explaining our situation. I eventually spoke directly to Dr. Saima Khan and expressed my frustration with how poorly the appointments were being managed. Unfortunately, I felt that my concerns were met with very little understanding or empathy, which made an already stressful experience even more disappointing. If patients cannot be accommodated, the reception and nursing staff responsible for Dr. Saima’s appointments should communicate this clearly from the beginning rather than keep people waiting unnecessarily, especially when someone is visibly unwell. Better coordination and communication would have avoided this entire situation. I would, however, like to sincerely thank Dr. Sally, who was kind enough to accommodate me and turn a very frustrating experience around. I hope the hospital takes this feedback seriously and improves how appointments are managed, particularly the communication between reception, nursing staff, doctors, and patients.

Dr. Laura Kassing

Orthopaedic Surgeon

She’s the doctor who wears a white coat and a smile, The kindest physician you’ll meet in a mile. Doctor Laura Kassing, the best in the game, Who turns every injury totally tame. She works at the clinic and saves up the day, Making sure every patient is feeling okay! So when I messed up and I fractured my hand, Things didn't go quite as well as I planned. My finger started swelling up big like a balloon, And I knew I needed some medical help real soon! I needed a pro who could fix up the bone, Someone with skills that are top-tier alone. She got out the X-ray and snapped a clean shot, To check out the damage right there on the spot. She zoomed in to look at the fracture inside, With skill and precision, no detail could hide. She lined up the bone so it’s straight as a line, And wrapped up my hand so it’s feeling divine. No pain and no stress, and with zero delay, Five whole stars for her service today! ⭐️⭐️⭐️⭐️⭐️ She made sure that it’s set, so it’s destined to heal, Her medical skills are totally real. If I had to rate her, it’s ten out of ten, The absolute greatest, again and again! She’s top-tier, elite, a legendary doc, Working her magic around the whole clock. The best specialist that you ever could see, Who patched up my finger and set my hand free. If you ever break bones and you need a repair, Doctor Laura Kassing gives unbeatable care!

Dr Manar Hajali

Obstetrician & Gynaecologist

🌸 A Special Appreciation for Dr. Manar Hajali 🌸 I would like to express my heartfelt appreciation to Dr. Manar Hajali, a wonderful Obstetrician-Gynecologist, for her kindness, professionalism, patience, and dedication to women’s health. She is a caring and compassionate doctor who makes her patients feel comfortable, respected, and well cared for. Her gentle approach, excellent communication, and commitment to providing quality care make her truly special. It is a blessing to have a doctor who listens attentively, shows genuine concern, and treats her patients with so much kindness. Thank you, Dr. Manar Hajali, for the wonderful work you do and for making a positive difference in the lives of women and their families. Your dedication, compassion, and professionalism are truly appreciated. May you continue to touch lives, bring comfort to your patients, and shine in your noble profession. You are truly appreciated! ❤️🌹

Prime Medical Center - Deira @Reef Mall

Obstetrics & Gynaecology, Gastroenterology, + 18 more

**Regarding the Doctor:** I have no complaints about the doctor. The doctor is kind, friendly, and highly competent. **Regarding the Reception Staff:** I would appreciate it if the reception staff would check first whether I have an appointment before telling me that the walk-in hours are already over. I used my POD token because I am a Person of Determination (POD), but I also made an appointment despite my status. Please do not immediately dismiss or turn me away simply because I am an ordinary person or because I used my POD token. I deserve the same respect and proper assistance as everyone else. I have also noticed that people of other nationalities seem to be accommodated without the same objections. I hope the reception staff will treat all patients fairly and equally, regardless of their nationality or disability status, and verify their appointments before making assumptions or refusing to assist them.

Dr. Bernard Faraj

Urologist

Dr. Bernard est un médecin exceptionnel, aussi compétent qu’humain ! Toujours disponible, à l’écoute et d’une grande gentillesse, il fait preuve d’un professionnalisme remarquable et d’un véritable dévouement envers ses patients. C’est un médecin très compétent, consciencieux et rassurant, qui prend le temps d’expliquer les choses avec patience et clarté. Il ne se contente pas de soigner, il accompagne ses patients avec bienveillance et une réelle attention à leur bien-être. Sa disponibilité, son sérieux et son engagement sont vraiment admirables. Il est rare de rencontrer un médecin qui allie autant de qualités humaines et professionnelles. Je le recommande les yeux fermés et le remercie sincèrement pour son excellent travail et son dévouement. Un médecin comme on aimerait en rencontrer plus souvent!

GBT Clinic by Dr Khalid

Dentistry

Very friendly staff overall, always with beautiful smiles! I've done eon aligners with Dr Khalid and would 10/10 recommend. Apart from my smile turning out perfectly aligned and naturally polished, I appreciated the care and support throughout the treatment, and especially afterwards. I genuinely felt looked after even after completing my treatment, which meant a lot. I've also seen his veneer work on a close friend, and just wow! They looked so natural and beautiful, his work really speaks for itself. Highly recommend Dr. Khalid for any cosmetic dental treatment, you can feel confident you're in good hands! I also got the guided biofilm cleaning done with Dr. Dana and loved her clear explanations on the process and she was very gentle on my sensitive teeth, thank you!

Dr. Yasmin Abo Ellil

Dentist

I cannot express how grateful we are for Dr. Yasmin's exceptional care during my daughter's recent dental procedures. She underwent a tooth extraction, crown filling, and spacer placement, and I was thoroughly impressed by the professionalism and compassion shown throughout the process. Dr. Yasmin handled each procedure with extreme care, ensuring my daughter felt comfortable and at ease. I was particularly pleased with how she explained each step, which helped alleviate any fear my daughter had about visiting the dentist. Most importantly, my daughter left the clinic happy and relieved, which speaks volumes about the positive experience we had. I highly recommend Dr. Yasmin to anyone seeking a caring and skilled dentist for their children.

Dr Aida Hussen Alkhatib

Obstetrician & Gynaecologist

Dr. Aida delivered our baby and we couldn't be more grateful. From the start she was completely professional and took the time to explain every option clearly, so we were never left in the dark about what was happening or why. She never pushed anything we didn't need — which, in private practice, is rare and genuinely reassuring. When she wasn't certain about something, she ordered the extra checks rather than guessing. During the delivery she even declined our request for an additional epidural because it wouldn't have helped at that stage, and she was right. On top of all that she's warm, friendly and funny, and she led the room with real calm. You feel like you're in safe hands. Highly recommended.

UK Veincentre

Vascular Surgery

I went to visit UK Veincenter for a consultation with Dr Diaa for some advice regarding my face for a fresher look and more youthful appearance. The experience in the clinic was great with Amina the clinic manager and Larnie the specialist nurs.e. Dr Diaa advices collagen injections and a touch of botox. He explained the procedure very well and some of the expected side effects. The procedure was carried out and a few days later once the swelling and minimal bruising subsided, I have noticed an improvement already,. Thank you to all and I would recommend this team for a great personalised informed treatment approach. ✨

Dr. Daria Gusakova

Endocrinologist, General Practitioner

I’m very happy with my visit to the endocrinologist. The consultation was informative and well organized, and I left with a much better understanding of my condition and the next steps. What I liked most was the doctor’s practical approach. She explained the results in a simple way, discussed the possible causes, and gave clear recommendations without overwhelming me with unnecessary information. The whole appointment felt comfortable and reassuring. I’m glad I chose this doctor and would happily recommend her to others looking for an endocrinologist.

Dr Khalid Hannouneh

Dentist

I've done eon aligners with Dr Khalid and would 10/10 recommend. Apart from my smile turning out perfectly aligned and naturally polished, I appreciated the care and support throughout the treatment, and especially afterwards. I genuinely felt looked after even after completing my treatment, which meant a lot. I've also seen his veneer work on a close friend, and just wow! They looked so natural and beautiful, his work really speaks for itself. Highly recommend Dr. Khalid for any cosmetic dental treatment, you can feel confident you're in good hands!

Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Dentistry, + 11 more

We had a wonderful experience with Dr. Reem. She is an excellent pediatrician who is incredibly kind, friendly, and caring. She always welcomes children with a warm smile and knows exactly how to make them feel comfortable and safe. Her patience, gentle approach, and genuine care for every child truly make a difference. We really appreciate her dedication and professionalism. Highly recommended to any parent looking for a compassionate and trustworthy pediatrician. Thank you, Dr. Reem, for your exceptional care!

Emirates Hospital Day Surgery - Motorcity

Dentistry, Fertility Medicine, + 1 more

We had a very smooth and pleasant experience during our recent visit. We went in for our baby’s vaccination, and everything was handled so efficiently and professionally. The doctor was very gentle and reassuring with our little one, took the time to address our questions, and made the whole process feel stress-free. We really appreciate the caring approach and attention to detail. Highly recommend for anyone looking for a knowledgeable, patient, and compassionate doctor for their child.

Dr Amatus Sumaiyya

Dermatologist

I am incredibly grateful to Dr. Sumayya and her wonderful team. I previously suffered from severe allergic eczema that made my daily life unbearable. While other doctors failed to help and my condition worsened, Dr. Sumayya completely turned things around. She takes the time to thoroughly evaluate her patients and provides an accurate diagnosis. I am so thankful to have found the right doctor, and I highly appreciate the excellent care provided by both her and her nursing staff.