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First IVF & Day Surgery Center - Dubai

Fertility Medicine, Obstetrics & Gynaecology, + 1 more

I genuinely believed the FIRST IVF team would care for their patients throughout this journey, but unfortunately, that has not been my experience. 1. **Payment confusion before my FET** Before my FET, we had already paid AED 62,000 for our treatment. However, we were suddenly informed that we needed to pay more. When we asked for a breakdown of the charges, we were only provided with invoices totaling approximately AED 27,000, which did not explain the difference. What was most disappointing was the timing. Just 10 minutes before my embryo transfer, with a full bladder, already changed into the clothes and emotionally preparing for one of the most important moments of our lives, I had to discuss outstanding payments with Zahra ( Finance ). This conversation should never happen immediately before such a sensitive medical procedure. It could have easily been addressed beforehand or after the transfer. Zahra was rude, and she was laughing at me, which was very unprofessional. 2. **Conflicting medical advice** After my FET, the doctor and the nurse Temu gave me different instructions regarding my treatment. As a patient, this left me confused and unsure whose advice I should follow. Doctor said we should continue with injections at the same time, Temu suggested to dnt do any injections and come for consultations. 3. **Lack of communication within the team** The doctor and the follow-up team were also not aligned. The follow-up team asked me whether I should schedule another appointment, while the doctor clearly instructed me to return only on the second day of my next period. Patients should not receive conflicting information from different members of the same team. 4. **Confusion regarding insurance and payments** I also received conflicting information from the finance team. They informed me that embryo freezing was not covered by my insurance, while my insurance company confirmed that the clinic had already received a payment, when Zahra said its not covered, it makes us wondering where the money gone and than come back? 5. **Unnecessary stress after the embryo transfer** The period after an embryo transfer should be as calm and stress-free as possible. Instead, the clinic continued calling and messaging me knowing that after FET, person should rest without stress, they are obviously not aware about it. Stress is widely recognized as something patients are encouraged to minimize after an embryo transfer, yet the clinic's handling of these issues created unnecessary anxiety at the worst possible time. 6. **Lack of support during a difficult journey** IVF is already one of the most emotionally and physically challenging experiences a person can go through. During this journey, patients need clear communication, consistency, compassion, and support. Instead, I found myself constantly chasing answers, trying to understand conflicting information, and dealing with administrative and financial issues that should have been resolved internally. After paying AED 68,000 for treatment during one of the most important and sensitive moments of our lives, I expected a much higher standard of care, communication, and coordination between departments. Instead, I felt like a number rather than a patient. I have shared my experience because I genuinely hope the clinic improves its communication and patient care. I also hope future patients know what to expect before beginning such an emotional journey, so they can make an informed decision and avoid experiencing the same disappointment and unnecessary stress.

Trellis Hospital (Formerly Gargash Hospital)

Obstetrics & Gynaecology, Anaesthetics, + 13 more

I had a wonderful experience at Trellis Hospital. From the moment I arrived, the staff made me feel welcome with their friendly, respectful, and professional attitude. Everyone was incredibly accommodating, attentive, and always willing to help, making the entire process smooth and stress-free. The doctors, nurses, and support staff worked together efficiently and showed genuine care and compassion throughout my visit. I truly appreciated how organized, clean, and comfortable the environment was. I also want to give a special mention to the coffee shop staff. They were just as warm, friendly, and welcoming, always serving customers with a smile. Their kindness and excellent service added a nice touch to my visit and made the overall experience even more pleasant. Thank you to the entire team at Trellis Hospital for your outstanding care, professionalism, and hospitality. I highly recommend this hospital to anyone looking for quality healthcare in a caring and supportive environment.

Prime Medical Center - Oasis Mall

Dentistry, Cardiology, + 14 more

Dr. Heidi is an absolutely phenomenal gynecologist and obstetrician. She cared for my wife throughout her pregnancy and delivered our baby via C-section last week, and we could not have asked for a better experience.From our very first prenatal appointment, Dr. Heidi demonstrated incredible professionalism, deep expertise, and a warm, reassuring bedside manner. She always took the time to answer our questions and ensure my wife felt safe, calm, and supported.When it came time for the C-section, Dr. Heidi and her surgical team were outstanding. Her precision, calm guidance, and competence completely eased our anxieties in the operating room. The surgery went smoothly, and my wife’s recovery is going incredibly well thanks to Dr. Heidi's expert care. We are infinitely grateful for her dedication and highly recommend her to any family looking for a top-tier doctor. Thank you for bringing our little one safely into the world!

Dr. Bernard Faraj

Urologist

⭐⭐⭐⭐⭐ I had a varicocele surgery on my left side performed by Dr. Bernard at Trellis Hospital, and I couldn’t be happier with my experience. From the very first consultation to the surgery and follow-up appointments, Dr. Bernard has been incredibly professional, knowledgeable, and reassuring. The surgery went smoothly, and my recovery has been excellent. He has very gentle hands, pays attention to every detail, and truly cares about his patients. I genuinely consider him one of the best doctors I’ve ever met. I would also like to thank the entire team at Gargash Hospital. The hospital is exceptionally clean, well-organized, and the staff are welcoming, kind, and highly professional. The level of care and service exceeded my expectations. I highly recommend Dr. Bernard and Trellis Hospital to anyone looking for outstanding medical care. Thank you for making such a stressful experience comfortable and successful. ❤️

Dr. Lobna Sallam

Obstetrician & Gynaecologist

Dr. Lobna Sallam is truly exceptional. From the very beginning, she proved that she is much more than just a doctor. She understands that the pregnancy journey is not limited to medications, scans, and appointments -it also requires emotional support, reassurance, and genuine care. She was always compassionate, took the time to listen, and made us feel comfortable throughout every stage of the pregnancy. What impressed us the most was that her care extended beyond scheduled appointments. She was always approachable, supportive, and genuinely concerned about our well- being. Her professionalism, kindness, and dedication gave us complete confidence during one of the most important journeys of our lives. We are deeply grateful for everything she has done and highly recommend Dr. Lobna Sallam to anyone looking for an outstanding obstetrician and gynecologist.

Advanced Care Oncology Center

Imaging (Scans), Oncology

I would like to express my heartfelt gratitude to the Advance Oncology team for the exceptional care and support I have received throughout my chemotherapy journey. The staff are very accommodating, kind,and professional. They assisted me every step of the way, making each visit much more comfortable and reassuring during a difficult time. A special thank you to Doc. Tariq and Doc. Abood,Ms. Ariane, Ms. Swaty, Ms. Edith and Ms. Aneesha for your compassion,patience and genuine care. Your kindness and dedication have meant so much to me and I truly appreciate everything you’ve done. Thank you to the entire Advanced Oncology team for providing such excellent care. I highly recommend your service to anyone seeking compassionate and professional oncology care.

Miss Julie Fraifer

Lactation Counsellor, Midwife

Here’s a warm and natural English version: During my last visit before my previous delivery, she was incredibly helpful. She gave me so much valuable information about breastfeeding that I had never known before, and she patiently taught me how to pump breast milk correctly. What I appreciated the most was that her support didn’t end after the appointment. She continued to answer all of my questions and guide me, even when I wasn’t booked for a follow-up visit. She is kind, cheerful, and genuinely passionate about helping mothers succeed with breastfeeding. She has a wonderful way of making you feel confident and motivated to continue your breastfeeding journey. I truly appreciate all of her support and highly recommend her to every mom.

Dr. Ahmed Abu Senna

Dentist

I really appreciate how professional and how knowledgeable Dr. Ahmed is about his job. I am really happy that he is the one who did my wisdom tooth extraction. I was so scared since it was my first time to go for tooth extraction and imagine I will go for the first time for wisdom tooth extraction. But Dr. Ahmed did it painless and I didn't get any trauma about the tooth extraction. I hope more people will have same experience as I did. After 1 day rest, my gums are healed and I'm doing my normal routine. I already started to recommend Elegance Medical Center and Dr. Ahmed for dental services. Thank you again for painless wisdom tooth extraction and for the post extraction instructions, Dr. Ahmed

Prime Medical Center Mizhar

Dentistry, Dermatology, + 14 more

My experience at Prime Center Clinic Mirdif was very disappointing. I visited Dr. Mery, and she told me she would contact me once my test results were available. However, I never received any call from her. I contacted the hospital several times, and each time I was told that she would get back to me, but no one ever contacted me. On top of that, there was a significant delay in sending my test results and my sick leave certificate, despite my repeated follow-ups. I also requested a medical report, but I still have not received it. I hope the clinic improves its communication and follow-up with patients, as timely communication is an essential part of quality healthcare.

Prime Corp Medical Center - Al Qusais

Cardiology, Dermatology, + 6 more

I had an excellent experience with Dr. Ayan Chakraborty at Prime Medical Center, Al Qusais. He is highly professional, knowledgeable, and genuinely cares about his patients. He listened carefully to my concerns, explained my condition and treatment plan clearly, and made me feel comfortable throughout the consultation. His diagnosis was thorough, and he took the time to answer all of my questions without making me feel rushed. I truly appreciated his calm, compassionate, and patient-centered approach. I highly recommend Dr. Ayan Chakraborty to anyone looking for a skilled and caring general practitioner. Thank you for the outstanding medical care and support.

Dr. Oksana Melnyk

Obstetrician & Gynaecologist

My recent visit was actually my baby’s birth! But it is worth mentioning the whole experience. From the moment I walked into Dr. Oksana’s office with a terrible flu, full of anxiety, and 14 weeks pregnant, she made me feel calm and cared for. She has such a warm, kind approach while staying 100% professional. She looked after me throughout my entire pregnancy and delivery, making sure to provide the most smooth and natural experience. I honestly couldn’t have asked for a better doctor during such an important time in my life. She is truly exceptional.

Dr Shyam Rajamohan

Internal Medicine Doctor

I had a wonderful experience with Dr. Shyam, Internal Medicine Specialist. He diagnosed my anemia caused by iron deficiency and provided the right treatment with great care and professionalism. He took the time to explain my condition clearly, answered all my questions patiently, and made me feel comfortable throughout the process. Thanks to his expertise and treatment, I feel much better. I highly recommend Dr. Shyam to anyone looking for a knowledgeable, compassionate, and dedicated physician.

Dr. Sangeeta Pathak

Obstetrician & Gynaecologist

Doctor Sangeetha was a blessing and we are so grateful for her throughout the pregnancy journey - she was warm, felt very motherly and genuinely displayed immense care whilst being extremely knowledgable. In the delivery room, she was a source of strength and kept my wife calm. She never overwhelmed us with unnecessary information, instead giving critical anecdotes at the right time to ensure all information was easily digestible.

Dr. Hameed Raina

Gastroenterologist

Dr. Hameed is an exceptional physician! He performed a Hepatopancreaticobiliary EUS and Periportal LN biopsy on me, which was quite tricky due to its closeness to a large blood vessel. Thanks to his outstanding skill and precise diagnosis, I was finally able to discover and understand the health issues I had been suffering from. I highly recommend him!"

Prime Medical Center Ajman

Ear, Nose & Throat (ENT), Dentistry, + 11 more

I cannot thank Dr. Hussein Ismailand the team at Prime medical Center ajman enough for their exceptional care. During my recent visits, they were incredibly patient, listened to all my concerns, and never rushed me through an appointment. The prescribed treatment plan was clear and highly effective. Highly recommend this GP to anyone in the Ajman

Prime Medical Centre Barsha Heights

Obstetrics & Gynaecology, Cardiology, + 8 more

The experience with the doctor is everytime amazing. Hello is good but the experience with cashier not good ....he was not accomodating enough ...he could see the like with the other females cashier however he remained busy and when I was about to get my turn with the female cashier he was calling g me in another place for payment.