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Prime Medical Center Jumeirah

Cardiology, Dermatology, + 6 more

Subject: Complaint Regarding Overcharging and Lack of Consent – Dental Visit on 11 Feb 2025 I visited Dr. Heba Javed (Dental) for a check-up due to tooth pain on 11.02.2025 at 6:20 PM. I am writing to file a complaint regarding the way I was treated and charged during this visit. My consultation fee was AED 46, and I was required to pay AED 17 as coinsurance for the X-ray. Therefore, my total payable amount should have been AED 63. However, the cashier charged me AED 192. When I asked about the additional amount, I was told that an electric dental test had been performed and the remaining charges were for that. I was never informed by the doctor that this test would involve an additional cost of AED 650, nor was I asked for consent to proceed with it, which resulted in an extra AED 130 payable from my side. Furthermore: * The doctor did not explain or seek my permission before conducting the test. * The cashier issued me a receipt showing only AED 63, despite charging AED 192. * When I requested a receipt for the full payment, I was told approval had not yet been submitted. * If approval had not been obtained, I do not understand why the test was conducted without informing me or taking my permission, and why payment was collected in advance. * When I asked for a payment breakdown before paying, the cashier refused and asked me to pay first, and even after payment, no proper breakdown was provided. I am willing to pay the legitimate amount of AED 63 that I owe. I request that the additional AED 130 be refunded to me immediately. I intend to visit again tomorrow to resolve this matter. If it is not resolved, I will be compelled to pursue further action through the appropriate legal or regulatory authorities to protect my rights. I hope this issue can be resolved promptly and professionally. Sincerely, Shahzad

Prime Medical Center at Zero 6 Mall, Sharjah, UAE

Cardiology, Dentistry, + 12 more

I have been visiting Prime Medical Center for some time, and I would like to express my sincere appreciation for Dr. Salam, who is truly an outstanding doctor and one of the best doctors I have encountered. However, I would like to raise a concern regarding the conduct of some front-desk staff members. Specifically, the Arab cashier staff member, as well as the Arab and Filipino male staff at reception, demonstrated unprofessional behavior. The manner in which they communicated with patients was not appropriate and did not reflect the expected standard of service. As an employee of Air Arabia, our company has an agreement with the insurance provider, and Prime is one of our main clinics. As oer the normal process I can get a referal letter from any GP doctor in your clinic to see a specialist However, I was repeatedly informed that I needed to obtain a referral number directly from the insurance company . I would like to thank the local lady seated in the cashier area who took the initiative to assist me by checking directly with the doctor and obtaining the referral letter. Even after Dr. Rayan issued the referral, the Arab staff member refused to proceed with my registration, and the local staff member had to handle the registration herself. I hope this matter will be taken into consideration and reviewed to ensure a better patient experience in the future.

Prime Medical Centre - Burjuman Mall

Cardiology, Dermatology, + 6 more

Your call centre team is completely pathetic. I called regarding to book an appointment at Burjuman branch. The lady didn’t booked and appointment for me and didn’t even mentioned what time to reach by maximum for walking to the hospital it was just only mentioned doctor is available till 10pm. Mr. Naeem Uddin mentioned as manager of call centre with the attitude voice claiming it’s not our problem and you can’t blame us. It’s to be understood to walk in by 9pm So do you think the patient is a god and will get a dream to reach by maximum 9. If the slots are not available I didn’t forced to book an appointment for me I would have simply walk to another hospital. Despite of this Mr Naeem Uddin is showing me an attitude instead of an resolution, So the prime medical health centre treats the patients in such a manner??? If this is an attitude there are other hospital and clinics. I would like to get an apology call or necessary actions to be taken against such negative behaviour. Thanks to Mr. Nilesh and reception boy I don’t know his name he was Filipino at 9;30 shift please give him 5star he helped and get my consultation done

Dr. Nourallah Kaddoura

Ophthalmologist

5000 star is not enough to rate Dr. Nourallah he is incredibly kind and attentive. He listened carefully, answered all my questions, and made me feel at ease throughout my visit. He never say no at first about my case, infact He put all his efforts, knowledge and time to explain each step of my treatment. Such a lovely Doctor, Genuise and a brilliant idea to help me about my concern. He have a kind heart and very friendly understanding. He explained everything clearly and took his time to make sure I understood. I want to express my heartfelt appreciation for the care and support you have provided. Your commitment to your patients is truly admirable. your exceptional kindness and the positive impact you have made in my life. I really recommend Dr. Nourallah Kaddoura for the same patient like me, you will never regret to have him as your Doctor. He is the only Doctor will do everything he can to treat you at the very best.

My London Skin Clinic - DIFC

Dermatology

After seeing many dentists and still feeling anxious and uncertain, I was referred to Dr. Faryal by a close friend and that recommendation truly changed everything for me. From the moment I met her, she created a sense of calm, trust, and genuine care that immediately eased my anxiety. What makes Dr. Faryal exceptional is not only her remarkable skill and precision, but the compassion and patience she shows throughout the entire journey. She listens, reassures, and treats you with such sincerity that you feel completely safe in her hands. The results of her work are simply perfect natural, beautiful, and life changing. She didn’t just transform my smile , she restored my confidence and comfort in a way I hadn’t thought possible. I am deeply grateful to have found her and I truly couldn’t recommend Dr. Faryal more highly. She is a rare combination of artistry, professionalism, and genuine kindness.

Prime Medical Centre Barsha Heights

Cardiology, Dermatology, + 8 more

Dear Clinic Team AlBarsha I wanted to take a moment to express my heartfelt gratitude for everything you do. Your compassion, professionalism, and dedication to patient care trulyc make a difference in so many lives. Thank you for going above and beyond – it's truly appreciated! Sunita THANK YOU for the follow up and the effort A big thank you as well to Remilie, who was waiting for me when I arrived at the clinic and helped me a lot. She was smiling, caring, and kind, which made a big difference. Dr. Irfan Rehman was professional and kind. He listened to all my concerns, gave me enough time, and provided clear advice. The nurse Rennisha was also extremely kind, helpful, and always smiling. I would also like to thank the entire team — the radiology staff, cashier, the nurse who gave me the injection, and the Arabic staff at the pharmacy. Everyone was very professional and kind.

Dr Jamilah Motala

Psychologist

In each visit, Dr Jamilah asks me what we'd like to focus on and we take things in bite size pieces and more importantly, she helps connect the dots between current behaviors or thought patterns with past expriences which has been an eye opening thing to be able to see patterns and connections I wouldn't have otherwise noticed by myself. I have been a patient for over 4 years with Dr Jamilah and it has been the single best decision I've made for my health and well being. Her calm yet reassuring demeanor and clear direction on how to manage thoughts and situations has given me a level of confience that I lacked, tools to manage difficult circumstances, and means to be kind to myself. I am very grateful to have found a therapist I connected with so well, and grateful for the progress we've made together.

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

I would like to share my experience with Dr. Usha Kiran, whom I truly believe is one of the best gynecologists in Dubai. She performed my myomectomy surgery, which lasted nearly 4 hours and was quite complex due to my multiple previous C-section pregnancies. Despite the challenges, she managed to save my uterus and remove only the fibroids. Her expertise and calm approach gave me so much confidence. Dr. Usha Kiran is extremely kind, patient, and supportive. She explained the entire procedure in detail and made sure I understood everything, which really helped ease my anxiety. I would also like to thank the staff at Prime Hospital Al Garhoud for their excellent care and attention. My stay was very comfortable, and I felt well looked after throughout. Highly recommended.

Advanced Care Oncology Center

Imaging (Scans), Oncology

I don’t where to start. Been here a couple of times and from my experience been really good with all support staff from, chemotherapy dept, especially not forget Ms Eidth, who was kind and supportive and explained the process clearly. They make sure to calm the patient. My doctor Mr.Alawi is also been very knowledgeable and clarifying all queries and been through my journey of treatment. All nurses including head nurse and Anisha , was very careful while inserting canula and handling patients. Every staff make sure to comfort the patient and take genuine good care of them. I would surely recommend this place to all who wish to undergo chemotherapy in Dubai. I thank team for their dedication and kindness.

Dr Fatima Al Shalabi

Obstetrician & Gynaecologist

I had an absolutely wonderful experience with Dr. Fatima. From the moment I walked in, she made me feel completely comfortable and at ease. She explained every step of the process clearly and thoroughly, ensuring I understood exactly what was happening and why. I have never been to a gynaecologist who provided so much detailed information while remaining calm, patient, and genuinely reassuring. She took the time to answer all my questions and made me feel heard and supported throughout the appointment. I truly loved my experience and would highly recommend Dr. Fatima to anyone looking for a knowledgeable, compassionate, and professional gynaecologist.

Prime Medical Center - Deira @Reef Mall

Gastroenterology, Internal Medicine, + 18 more

I went there to do the next checkup after taking all the medicines, before I came I have asked if it is okay to change the doctor since my previous doctor is on leave so they gave another but that new one is not clear with everything she just wasted my time going and paying the fees. She asked me to lay down coz she wanted to check but suddenly changed her mind and rescheduled me again . I supposed to have another ultrasound on the same day too but nothing happened.. she was in hurry and even asked me to go in without checking my bp and other stats first. She just read my previous results even if I already knew it and im totally clear about it

Dr. Ebtahal Sayed

Dermatologist

I had a wonderful experience with Dr. Ebtehal, I had undergone procedures for face rejuvenation and hair treatment.She is incredibly caring, professional, and meticulous in her work. Her medical knowledge is very strong, and the injections were gentle not painful. Her treatment cured me from the first day. What impressed me most was that she addressed a facial scar that had been overlooked by three previous doctors, despite it being my main concern and even affecting the response to my Botox treatment. She provided a definitive solution. Thnx Dr Ebtehal, Highly recommend for anyone.

Dr Rizwan Abdul Qazi

Gastroenterologist

I was suffering from gastric issues for more than three years and struggled to find lasting relief. Finally, I consulted Dr. Rizwan and started taking the medication he prescribed. I’m happy to say that I am now feeling much better. He is a very knowledgeable and caring doctor who listens carefully and provides effective treatment. I highly recommend him to anyone facing similar health problems.

Dr. Daffodils Guevarra

General Practitioner

The staff are warm and accommodating, and they work efficiently. Most especially, Dr. Daffodil is professional and friendly. She truly cares for her patients and takes excellent care of us. She is knowledgeable, always ensures the best for her patients, and clearly explains every detail of our concerns and conditions. Dr. Daffodil is an outstanding doctor!

Dr. Mohab Mohsen Mostafa

Dentist

بصراحة، من أفضل القرارات اللي اتخذتها إنني وثقت في د/ مهاب محسن مصطفي علشان أتعالج عنده. الدقة في التشخيص و الاحترافية في التنفيذ لا تقارن. الأهم من ده كله هو التعامل الإنساني الراقي والصبر في الشرح، اللي خلق عندي ثقة كاملة وهدوء كامل وأنا في الكرسي. شكراً جزيلاً لدكتور/ مهاب وفريق العيادة على الرعاية المتميزة. أنصح بيه من كل قلبي.

Dr. Yarub Al Shammary

Oral & Maxillofacial Surgeon

Best Dr Yarub in town! Well experienced in his field, pleasant and easy to understand, and a great consultant. Mimi is the best customer engagement i have seen; she assists the patients sincerely and provides a positive welcoming attitude! HMRT is a place to choose without hesitation… Thank You!