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Prime Medical Center Ajman

Cardiology, Dentistry, + 11 more

Dear Management Team, I am writing to formally express my disappointment regarding the experience my son and I had during our visit to Prime Medical last night. Upon arrival, we were waiting for more than 20 minutes for basic procedures such as checking blood pressure and other preliminary details. During this time, I was seated in the waiting area with my son. I observed the nursing staff engaged in personal conversations among themselves, while patients continued to wait. What was most concerning was that a family who arrived after us was allowed to enter directly before us. One of the nurses clearly saw that I had arrived earlier and was waiting for my turn, yet no action was taken. As a frequent patient of Prime Medical, I did not expect such rude and unprofessional behavior. Eventually, I tried to enter Dr. Geetika’s room when my turn should have come. However, a lady nurse stopped us very rudely and allowed another family to enter, stating they had an appointment. This entire situation was handled without proper communication or courtesy, which made the experience very unpleasant and stressful for me and my child. The only positive aspect of this visit, as always, was the behavior of Dr. Om Prakash. I truly admire his professionalism, dedication, and the care he provides. He consistently treats patients with respect and prescribes medication appropriately based on the health condition. His conduct reflects the standard of care I expect from Prime Medical. I humbly request the management to take this complaint seriously and address the behavior of the nursing staff, so that no other patient has to go through a similar experience in the future. Thank you for your time and attention to this matter. I hope appropriate action will be taken.

Prime Medical Center - Deira @Reef Mall

Cardiology, Dentistry, + 18 more

When I was given injection the nurse dropped some liquid side on the floor. I said oh ! Bus she picked it up and continued. Needle was in my arm but syringe side should have replaced.. it’s still not acceptable. It’s too late. What responsibility will you take if I get infected. I’m very much concerned. Some nurse are so good. It’s my first time that I saw her. About cashier. I’ve been requested invoice for sick leave. I spoke to the cashier who is philipina process my payment right after finished my payment. I waited whole day nothing find in my email. I called via phone call for three time. Still haven’t find any. I emailed help desk and no reaction. I AM STILL WAITING INVOICE FOR SICK LEAVE!!! WHAT IS THIS CUSTOMER SERVICE. Usually I understand they are busy it’s understandable. But this time multiple things … it’s terribly bad.

Harley Street Medical Centre - UAE

Dermatology, Audiology, + 17 more

I had a very positive experience during my visit to the Urology Department. From the moment I arrived, I was treated with professionalism, care, and respect. The nursing staff were extremely supportive and compassionate, explaining each step of the procedure clearly and ensuring I felt comfortable throughout. Dr. Stefan Schumacher demonstrated exceptional expertise and a reassuring manner, which greatly reduced any anxiety I had. The urodynamics procedure was conducted smoothly and with great attention to patient comfort. I am truly grateful to the entire team for their dedication, kindness, and high standard of care. Thank you for making what could have been a stressful experience feel safe and well-managed.

Prime Medical Center Al Qasimia

Dentistry, Dermatology, + 8 more

Dear Prime Clinics Al Qasimiya Team, I hope this message finds you well. I wanted to take a moment to share some feedback regarding my recent visits to the Qasimiya branch. I've noticed that there seems to be a recurring issue with the availability of face masks for patients. On multiple occasions, I've been informed by the reception staff that masks are out of stock, which can be quite concerning for those of us who prioritize safety during our visits especially during the flu season. Ensuring that patients have access to basic protective equipment would greatly enhance the overall experience and peace of mind for everyone. Thank you for considering this feedback.

Dr. Nicholas Marsden

Plastic Surgeon

My last visit was a follow-up appointment, and honestly, the doctor was amazing from the very first consultation until the final follow-up. He was always patient, answered all my questions, and was extremely cooperative. As for the surgery, it was very successful. The results were perfect, and the size turned out exactly the way I wanted. What I truly appreciated the most was his continuous support even outside scheduled appointments. I was able to contact him via email, and he always replied quickly and offered helpful guidance. I felt very comfortable and confident throughout the entire journey, and the care I received exceeded my expectations.

SKIN111 Palm Jumeirah Mall

Beauty Therapy, Breast Surgery, + 6 more

I’m having laser pigment removal on my eyebrows at this clinic and I couldn’t be happier with my experience. Ana, the professional who’s treating me, is absolutely amazing — very skilled, kind, and attentive. She always does everything possible to minimize discomfort during the procedure, which makes a huge difference. The entire team at the clinic is professional and friendly, and the environment is welcoming and reassuring. I’m already very happy with the results so far, and I trust them completely. Because of this great experience, I’m definitely interested in doing other procedures at the clinic as well. Highly recommended!

Prime Medical Centre - Burjuman Mall

Internal Medicine, Orthopaedic Surgery, + 6 more

our appointment with Dr. Trivedi at 2:30 PM and by the time we reached clinic was 2:44 and we called out on our token @2:52 by the time receptionist told us that Dr have stop taking patients as he finish his day at 3 which we respect but still it was not 3 PM i found Dr leaving in front of me and i still requested and apologize for being late and he refused completely to see my son and left @2:54 pm saying his room has been taken by other fellow Dr. where i saw room was taken way after he left. and he didnt bother to my son at all

Prime Hospital Garhoud

Endocrinology and Diabetes, Rheumatology, + 19 more

The doctors who assisted me during my surgery were very professional. From the beginning up to now, I feel like they treated me as part of their family, not just as a patient. That’s why I felt comfortable and confident that I was in good and safe hands. Thank you to my surgeon, Dr. Verushka, and her team. Even if our families cannot take care of us because they are far away, at Prime Hospital they will take care of you so you won’t feel the loneliness of being away from your family, who should have been by your side.

Dr. Mohamed Salah Abdelhamid

Psychiatrist

⭐⭐⭐⭐⭐ Dr. Salah has truly changed my life. When I was struggling with anxiety and depression, he treated me with compassion, patience, and deep understanding. He listened without judgment, explained everything with care, and made me feel safe and hopeful during a very difficult time. His calm presence and thoughtful treatment helped me regain confidence and stability. I’m incredibly grateful for his support and highly recommend Dr. Salah to anyone facing anxiety or depression

Prime Medical Center - Motor City

Orthopaedic Surgery, Cardiology, + 6 more

Went for a checkup - determined I needed a root canal. Dr advised she will submit for approval and refer to another branch. 3 days later I called to follow up as I received confirmation of an approval. She booked for oasis branch but no submission for the root canal was done , only x ray. Oasis now wants a new consult and new submission. A complete waste of time . I’ve requested for my x rays to use a more efficient establishment.

Dr. Areej Elmahi

Dermatologist

I had an amazing experience with Dr. Areej. She is truly an excellent dermatologist professional, knowledgeable, and very attentive. She listens carefully, explains everything clearly, and makes you feel comfortable throughout the visit. Her treatment plan was effective, and I noticed real improvement soon after.

Dr. Sara Osman

Dermatologist

احب شغلها فالبوتكس والفلر والنظاره والشد ، معتمدينها فالعايله كلها ونسميها دكتورة الجمال لانها تعرف تطلع جمالنا بدون مبالغه 🥰 كل ما احتاج استشاره في هذا المجال تحتويني وتشرح لي بالتفصيل والدقه وبكل امانه وتعطيني وقتي كامل .. شكراً دكتوره ساره لوجودج واهتمامج فينا وامانتج معانا ❤️

Dr. Jomana Karim

Family Doctor, General Practitioner

I have been having strange symptoms that nobody can find the answer to but Dr Jomana was able to think outside the box a little and I don't have the results yet for extra tests done but I was satisfied with the explanation and plan forward

Dr Sally al Meshhedani

General Practitioner

The hospital is very clean and well-organized, with excellent service overall. I would like to specifically commend Dr. Sally Al-Mashhadani for her professionalism, kindness, and supportive approach toward patients. Highly recommended.

Dr. Caroline Richardson

Breast Surgeon

Dr Caroline was excellent. My breast screening was conducted with professionalism and care. She was clear, reassuring, and highly skilled. A wonderful doctor who I would confidently recommend to anyone

Dr. Darshan Doddaiah

Paediatrician

Thank you, Dr. Darshan, for the excellent care you gave Darelle. You were very kind, attentive, and reassuring. We truly appreciate your professionalism.