RTN Mental Health - Right To Choose

It was comfortable. The interviewer did not rush me, emotionally or at all. I am grateful for that. Also, the questions were clear and in situations where I didn’t understand the question, she didn’t hesitate to provide the best explanation.

Very attentive and professional

I really felt listened to, unlike my family. The Dr was very reassuring and professional, i couldnt have asked for more

I spent the best part of the week stressing about this appointment, worried that I would shut down and not be able to speak but Alec Callaghan was amazing. I felt comfortable the entire time, I appreciate his patience more than anything!

The assessment was good, Lucy was very friendly and made it easy to discuss the content needed for assessment. Overall I think a little more communication regarding timelines and next steps would be beneficial for patients.

everyone i spoke to was very kind and helpful, made me feel positive and comfortable throughout the whole experience

Although it took a long time to get my diagnosis I am incredibly grateful to have had it done via video due to extreme anxiety. Everyone I spoke to was kind and understanding I just wish the wait between assessment and diagnosis didn't leave me in limbo for 7 months

Absolutely abysmal service from this sham of a company, preaching about their service all over social media etc, when in reality they are causing massive amounts of damage to my mental health. Can't get the basics right, ordering medication each month is an absolute mess, having to solve a riddle each month as to how to order repeat prescriptions etc. the list goes on and on and on.

Trying to book the appointment for the video interview for the autism assessment was very frustrating as there were often no slots available and I had to keep trying numerous times before I got an appointment. One of the reasons I have used RTN for Right to Choose was because the details for RTN showed that it would take 10 weeks to receive a diagnosis. It took nearly a year to get the autism assessment and a year later I am still waiting to receive the ADHD report, although I have received a verbal diagnosis. It was good to be given a verbal diagnosis at the end of the ADHD video interview and to have a discussion about the next steps to find out if medicineI is an option. However it is going to take even longer to find out about medication.

Communication is not at all a strong point of RTN diagnostics. I was told, I , as-well as my designated persons had to fill in online questionnaires . It took several communications for the questionnaires to be sent out to them . My brother who was the main person and only relative RTN wanted to fill in my developmental questionnaire never has received any communications whatsoever despite them telling me they had sent it to him several times. One of the problems I faced was that I do not have any living relative or friend who knew me in childhood, apart from my brother, but he is 3 years younger than me, so in light of this I was instructed to fill in my background questionnaire myself , to the best of my ability as he would be less likely to know the answers. I was also requested to send in further evidence including a medical summary report , school reports and my personal symptom observations. I had school reports from juniors through to secondary school so I proceeded to send those in to the requesting email . This turned out to be wrong because when I chased it up they said it should have been sent to different department/email , and it had not been subsequently forwarded to them. I was not informed of the correct email previously. This obviously delayed and wasted time. Finally I was told that RTN had everything they needed to move forward with the assessment. I was told it would take 3 months to get the final appointment with the psychiatrist who would go through my adhd outcome report With me. after three months I had not heard anything so I had to chase RTN to...

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