RTN Mental Health - Right To Choose

Each of these Titration appointments, they make me feel heard and understood. Like I’m being cared for in a way that is right for me.

I first started my process in January 2025, using right to choose. There wasn’t a lot of information to choose between providers so I went with the fastest assuming they’d all have to be of a standard to qualify with the NHS. RTN advertised a fast service somewhere up to 12 weeks. Communication is extremely poor. The stages and processes are not explained. Everything is digital, you’re bombarded With a stream of individual emails directing you to forms or questionnaires that have to be completed on a portal that is unfriendly to use. You receive repeated requests for the same information and it’s not clear if you’ve already completed something on the portal. Links expire before you’ve had a chance to read your email so expect delays. Support is poor, if you need help when navigating the forms phone lines are open reduced days and hours differ. Email support is slow and if you have any communication impairment this can be further complicated because of misunderstandings, leading to long email exchanges which are exhausting. It’s very hard to get an update on where you are in the process. There is no transparency. All cases will be different so it’s understood exact times can’t be given but it would be helpful to understand the stages and where you are up to and next steps. This doesn’t happen. I made the mistake of leaving them to their own devices to update me and didn’t chase for 3/4 months, finding they had lost some of my test results. When choosing my first appointment with them online, no information is given on the assessor to make an informed choice so I chose ...

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The gentleman was very patient with me and explained process and enlightened on types of adhd answer my questions

All professionals on all levels, be it administration, psychiatrists, health care professionals etc, have all been extremely empathetic, kind, respectful and efficient. I felt safe and able to trust all members of staff during all interactions I've had. Sometimes organisation wasn't always perfect such as informant questionnaires seemingly getting lost and causing delays and my assessment being double booked requiring a last minute rescheduling, but any problems were dealt with efficiently.

Your staff were very friendly & easy to talk, they made the appointments much better than I expected

I found the whole appointment very easy and comfortable considering the subject. Chloe was lovely and very easy to talk to

Was a good experience. Nice and easy to talk to, reduced anxiety

My experience at every stage of my diagnosis of ADD has been very well organised, professional and quick. I’m really happy I went with RTN and highly recommend them

Very helpful, felt supported and heard, the lady I had it with was very kind

Made to feel at ease, very clear communication and easy to understand.